Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,706 Topics
  • 25,975 Replies
7706 Topics
A
AnanastiaNew Here
posted in Ask The Community
Problems with cursor

Hey there, everyone, hope you will help me. When  I work on the board with my students I don’t see their cursors, though I it’s in “visible mode”. Today I’ve had another situation - I could see my student’s cursor, but they couldn’t see mine. What can it be? Thanks in advance

1401
Nick_Miro
Mironeer
2 years ago
J
Joris KoomenNew Here
posted in Ask The Community
My toolbar only has cursor

My company just introduced Miro to us and I am currently exploring an testing the features. When i follow tutorials everybody seems to have an elaborate toolbar with the essentials. However the toolbar I have only has the cursor. I have spent 15 minutes Googling and also spend time pressing every button that Miro has, but I can’t seem to solve this.When i select ‘add tools and apps’ I do not find the standard tools like the pen or the sticky note. Probably this is very simple but I can’t seem to find the solution. Thanks for any help! 

664
J
2 years ago
D
Dionne HairsineBeginner
posted in Ask The Community
Free Members on Team Plan

We have 2 licences on the Team Plan and seem to have some Free Members with the rest being Guests.  Please can someone explain to me how this works i.e. how many free Members do you get on the plan, what access does being a Free Member provide them and how can you swap a Guest with a Free Member?

7808
D
2 years ago
S
SophieMatch123Beginner
posted in Ask The Community
Miro Bulletin / Pin Board Templates

I’m a beginner here, and looking for the best template to use to create a virtual bulletin board / pinboard! Any suggestions of support very much appreciated!

4775
S
2 years ago
M
MikeCBeginner
posted in Ask The Community
Feeling ripped off by Miro billing plans

I was on the Premium (Personal) plan for years and eventually changed to the consultant plan because Miro is actively starving those plans out by reducing the functionality of them to the point they become unusable, essentially forcing people to change to a more expensive plan.I’ve paid annually to take advantage of the discount, the same way most SaaS providers model their pricing.This month I had a need for someone to have a full feature set on one of my boards, so I made them an occasional user so they could use day passes. Even through they have their own account.The only reason I did that is I have no other option, other than buying them an annual license, even if they have their own paid Miro account. Miro is a great product, but understand that if your customers feel like you take every opportunity to rip them off then they will leave you when competition turns up i.e. it costs you in loyaltyIf we both have paid Miro accounts then I should not need to pay for another subscriptio

4483
Robert Johnson
2 years ago
D
disappointedNotAngryNew Here
posted in Ask The Community
Looking for help and remediation [BILLING]

I have in the past loved Miro.I have used it on my personal accounts, freelance and intruduced it in orgs I have worked with. Great.I closed all my accounts a while back as I no longer use the service. I downgraded and “deleted” the accounts from my account page. So they are inaccessable to me, as they well are deleted.However, I am still being charged for a monthly plan to my CC without any reference to what account, or even invoice email. So charged for a ghost account that should not exits. Brilliant.I don’t qualify for direct support as I don’t have an active plan either, and past emails and support request to Miro have gone un-answered. So short of a chargeback, please can someone reachout to assist.I have also tried to reset, retreve all and any accounts via password reset. nothing, I still have all of my logins in my password manager too so it’s not like I dont know

443
Robert Johnson
2 years ago
F
fachrinflBeginner
posted in Ask The Community
I changed my email and lost ownership of the board in both emails

i try to duplicate the board still lost the ownershiop. 

794
F
2 years ago
R
RKataBeginner
posted in Ask The Community
Need my invoice and do not see Billing Tab

I submitted a ticket for Support to get help with obtaining my invoice. I looked at self-serve invoicing, and when I look at my profile, I do not see a Billing tab for my team. Does anyone have any tips, or better yet, is there a more direct way to contact Support instead of letting my request sit there?

3396
Robert Johnson
2 years ago
N
NurulFathiyahBeginner
posted in Ask The Community
Locked image moved after pasting another image on it

Hi,When a new image is pasted on another locked image, the two seems to be glued together.When user move the newly pasted image, the locked image moves too.I have never experience this before having use the same design / template multiple times.I suspect this is an error and this behaviour shouldnt happen.Anyone experience this before and get it fixed ?Here is the example / video explanation »  

373
N
2 years ago
F
Fachri NaufalNew Here
asked in Ask The Community
My Subscription is still free

i have paid the subscription, and recieving the invoice and my credit card have deduct my subscription is still free.Receipt number: 2894-6808Invoice number: 402F2832-0001

363
Nick_Miro
Mironeer
2 years ago
Z
Zachary SoulesNew Here
posted in Ask The Community
My board was lost

I believe I had a board with the generic My First Board name cause I hadn’t changed it. It had a lot of work I had done for a project, but it was the only board I had used so I hadn’t thought to change it. Well apparently back in December as part of a group project I was on a team where we created a board for 5 seconds and never used, and that team member left that old group a few days ago which forced my account to be admin of that teamm which I now can’t leave. I believe that team’s board of the same name that was basically empty overwrote my old board which I can no longer see or recover. If I have to I will subscribe to get it back but I wanted to know whatever I could about my chances of it even being in the deleted boards section. I also thought in getting the app for my computer it had save locally but I guess I’m screwed there too. Any help would be appreciated, I have the old link too if that would help.

341
H
Mironeer
2 years ago
J
J SNew Here
posted in Ask The Community
How do I find all templates I liked in Miroverse

Hey, I recently worked through a lot of templates in Miroverse and marked some with likes. I expected a search functionality or a filter find all templates i liked. Is there such a functionality and where can I find it? Thanks in advance!

2526
Kristin
Mironeer
2 years ago
V
Venky_nk123Beginner
posted in Ask The Community
How to add left column to the table?

I see the Tables in Miro allows only columns to be added to the right. I created a table and loaded the data. I realised I need an additional column onto the left most column. I couldn’t figure out how to do it. 

21363
Robert Johnson
2 years ago
V
Venky_nk123Beginner
posted in Ask The Community
Alt Drag Doesn't work if I have logged into Windows Remoting through Mac

HiRecently was working on my work Remote desktop through my mac.  I tried using Alt+Drag on Miro running on Windows Edge browser, and neither Alt+Drag nor Option+Drag works. Any suggestions on how to tackle this issue?

753
V
2 years ago
D
DeepaBeginner
posted in Ask The Community
Selection of objects

Autocad uses this feature for selection of objects:“If picking an object selects only one object at one pick, you can select more objects at once by using window selections. A window is defined by two diagonal points; like drawing a rectangle. There are two different ways of selecting more objects using window, and by doing this you should never click on an object line; of course, then it would be a pick selection.Draw a window from left to right. All objects inside the window frame will be selected.Draw a window from right to left. All objects inside the window frame, the ones which window frame crosses or simply touches will be selected.You can select object using a line or a fence.  When prompted to select objects, type [F] for fence and simply draw a dashed line across objects you want to select. All crossed and touched objects will be selected.” Would be really really helpful to implement something like this for Miro too!

7595
Robert Johnson
2 years ago
K
konnektorBeginner
posted in Ask The Community
Wish List: Comment option on all objects

what it says - I’d like the menu for each object to include “add comment”, which could be discretely indicated, maybe together with a global “hide comments” option.

281
Robert Johnson
2 years ago
A
anacoppolaBeginner
posted in Ask The Community
Objects on the board look like they are selected by another user even when there is no one else.

In one of my boards, some objects look like they are selected and in use by another user even when there is no one else using the board at the same time. This has made most of the objects on the board useless, they can no longer be modified, or even deleted.All other boards in the team (owned by me or not) are perfectly fine, and in other teams too. But this one board seems to be stuck this way. I have tried moving the board from one team to another, and it’s still the same; I have duplicated the board and the “new duplicated” board presents the exact same issue. What can I do? 

794
A
2 years ago
D
Dag-Takuro HaraNew Here
asked in Ask The Community
Can not log in form Mac desktop app

I get this message when I try to log inn through office 365 in the Miro desktop app on Mac  “To activate this connection please first sign in with your Miro credentials, or another connected third-party”. What should I do? 

1011
Alyona
Mironeer
2 years ago
Sarapova
SarapovaNew Here
posted in Ask The Community
Add another font?

Can I add another font cuz the original font can’t use with my language pls??

2632
Kel Bachus
2 years ago
A
Anna-LenaNew Here
posted in Ask The Community
Add additional font

Hi, Is it possible to add additional fonts in Miro? If not, how to edit the text? Exporting the board in Word is not possible, as far as I know.Thanks!

74224
Kel Bachus
2 years ago
E
Emer JenningsNew Here
asked in Ask The Community
Exchange diagram shape for a different one?

Newbie question here.  I would like to know if it is possible to change a selected shape in Miro, e.g. edit a current step in a process flow which uses a Preparation flowchart shape and change it to a Decision flowchart shape?  Thanks so much.

15213
Robert Johnson
2 years ago
C
Charlotte BenesBeginner
posted in Ask The Community
Linking issue from external PDF

I am making an indesign document destined to be exported as an interactive PDF and I wish to include a link to my Miro board in view only mode. When I copy the view mode link from the sharing panel in Miro and add it as a hyperlink, the link works but only when I test it from within the indesign application. When I export my doc as an interactive PDF the link no longer functions. Is there a way I can work around this? The project is time sensitive and this issue seems odd to me.

1579
Robert Johnson
2 years ago
H
Hans Christian OveBeginner
posted in Ask The Community
Share board with other Consultants

Hi All, I’ve tried to submit a support request - but I keep getting bounced back to the community center - so mayby some can help me here: I (A) have a Consultant Plan with a lot of boards. I would like to share this board with another Consultant (B) so he can get 100% access to the  boards I’ve created in a Team. (B) also has his own Consultant Plan.How do I include (B) as a user on the specific board?So I want to avoid having to buy additional users to my account and instead use the user already created.Regards,Hans 

343
Robert Johnson
2 years ago
S
SisalNew Here
posted in Ask The Community
How to allow guest user to edit a board on the Enterprise plan?

Hi,we passed from business plan to enterprise plan this year, but unfortunally now it is impossibile sharing a board link to guest users and allow them to edit content.Someone know how it works?Thank you guysMG 

501
Robert Johnson
2 years ago
H
HughetNew Here
posted in Ask The Community
Miro Events - are these free for users?

Are the Miro events recently advertised in an email free to users or is there a charge?

151
Helena Brandist
Mironeer
2 years ago
Terms & Conditions