Ask the Community

HiSometimes I (or better: the other person) have the problem, that someone I share a board with is asked to log in before being able to see the board. Though I chose “Anyone with the link can edit”. Luckily this happens only a few times. But why does that happen? Not all of my guests have a miro account.

HELP!!!!!!!My school email account has been deactivated, so I can no longer receive verification codes for my Miro account.However, I still have access to the board URL(s), and I would like to recover or transfer my boards to a new email account.Can someone help me pls!

Hello, everyone. I haven’t been able to use my Miro boards for two days now, as they aren’t loading. The thin blue line in the left-hand top corner isn’t moving at all. I have all my work organized there, and this is causing me a lot of inconvenience. Any advice how to handle this issue or report it if I have a free plan?

Hello, I’d like to flag an issue that multiple of my colleagues reported.On Chrome, sometimes you have an endless login screen, that cannot be solved by cache deletion or other methods inside the browser.Only method working here is to change network (WiFI → Hotspot → WiFi) to make it work.Is this a known behaviour? 

I am part of 2 teams in Miro of which I am not the admin. I now want to leave these teams, but I don't find an option to leave anywhere. I cannot seem to acces the team profile and/or I don't see the admin console (since I am not the admin). The original admin doesn't work at our company anymore, so his mailadress doesn't excist anymore. Can anyone tell me how to leave the teams?

Hi, I am trying to apply for the Education Plan, but the application page keeps freezing. I have already tried using different browsers, but the issue persists and I cannot submit the form. Could you please help me with this?!

Hello I already filled in the complete card and billing details to purchase a Miro subscription for 1 person. However, I still can’t proceed because the button remains disabled. I can’t proceed next to buy 

Team member has also not reached the limit. Please advise on how to resolve this issue. Thank you. Luigi 

I have one board. Just one. But i have this trouble ! 

hello, i’ve recently encountered an issue for the first time where my only 3 boards are showing as uneditable. I was under the impression that once i pass 3 boards, the oldest is set to view only. However, despite having these three boards functioning for the last week, today it’s showing all three as view only and I can’t edit any of them. I’ve attached screenshots of what I see on my end:Home screen: Project 1:Project 2:Project 3:I’ve been using Miro for years and this has never happened. Any suggestions would be greatly appreciated.

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate

Hello!My name is Oleksandra. I recently started using your program, and I really enjoy it. The thing is, I live in Ukraine, and unfortunately, we are still going through a war. I would sincerely like to ask for an upgrade to my subscription plan, as despite the situation, I continue teaching students English and Ukrainian.I would be truly grateful to you and your organization for your support.Kind regards,Oleksandra

I created and used a Miro board for around 6 months with my tutor (since Oct 2025). I was the original creator and owner of the board.One day the board suddenly disappeared and showed “Board has been deleted by owner.” I even upgraded my subscription trying to recover it from Trash.After contacting support, I found out the board still exists, but now belongs to an unknown workspace/team called “kkiaka” that I have never heard of. I no longer have access to my own board, and my access requests receive no response.I never transferred ownership, never intentionally joined such a workspace, and never removed my own access.Has anyone experienced something similar with Miro ownership/workspace reassignment? What should I do? I really need this board back as exam is coming soon

Hello,  My name is Hanna, I am a Ukrainian French teacher working with Ukrainian students online.  I recently started using Miro for my lessons and discovered that Miro offered free access for Ukrainian educators. I would like to ask if this offer is still available.  Thank you very much for your time and support.  Best regards,  Hanna

I have a payment issue with the software Mirror. I need to make a payment on April 30th this year, which is $576 annually for this turn. However, there was an error in my previous payment setup. When I noticed this, I wanted to adjust the number of members to reduce the payment amount. But after I modified the number of members, the annual price for April remains $576. I hope to adjust it to the annual billing price for a single user than pay it. What should I do? Otherwise, I will have to pay 5 times more than necessary.

For weeks now I have been plagued by an issue when entering text into one of our boards.I will type at length, then suddenly I am looking at the text from 5-10 minutes prior! All the changes I have made gone in an instant. I believe this is an issue with connectivity with Miro’s servers; if connection is lost, Miro will attempt to re-connect, and overwrites any changes that haven’t been synced to the server.Although I have now gotten into the habit of entering text, clicking off the shape/field to allow an update to be pushed to the server (hopefully???), before continuing. Didn’t seem to help just nowI’ve lost a lot of progress due to this bug over the weeks.I can only confirm this is occuring with text, it’s the only element where I’ll be “in the process” of editing for any period of time.I used to be a subscriber with another team, and was considering upgrading to a paid subscription for my own team, but if something as bare-bones simple as “checking for conflicts” isn’t in the app.

Dear Miro Team,My name is Svitlana, and I am an English online tutor based in Ukraine.I am writing to kindly ask whether I might be considered for a free Education Plan or an upgrade to my current account, as part of Miro's support for Ukrainian educators.Miro has become an essential part of how I create lessons and engage my students — and I would be incredibly grateful for any support that would help me continue teaching effectively during these challenging times.Thank you so much for standing with Ukraine, and for your time and consideration. Warm regards,Svitlana

HiI am using multiple platforms at free plans for e-comerce, so can I get benefit from miro at free plan for e-comerce?Thank you

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

Is there any way to get better export options (pictures and such) if thats all I need ? I dont need all other extra stuff in the starter subscription. 

My Miro QR sticky notes are stacking on top of each other after my users have input them! Just a week ago this was fine - the stickies would appear on the screen in an organised manner, not stacking on top of each other. Have tried increasing the size of the frame linked and using different colours but still facing the same issue. Would really appreciate any help on this!

Hi Miro!I was working on my board halfway and the website jammed on me and everything disappeared. May I know if I am able to retrieve everything asap? My board isn’t the only one on the page, it includes boards from my other team members as well. Thank you!

 Dear Miro team,I sincerely apologise, but I couldn’t find an answer on this topic. I had the beta version of uploading videos straight  on my board, but now I can’t find the tool. The tool didn’t go through beta-testing? It was really comfortable to add the mp4 files up on the board so that my students could work more effectively. Hope to hear from you soon!Regards,Victoria

Hi, I need urgent help with billing.My subscription unexpectedly shows an unpaid invoice for $85, apparently for 5 licenses. I did not intentionally upgrade my plan or add 5 paid seats. My team was supposed to have only 1 paid license, as before.Now, when I try to cancel, Miro says it will process a $85 charge in unpaid invoices. Please do not charge my card for this invoice. Could you please check why my plan was changed to 5 licenses, reduce it back to 1 license, and cancel/waive the unpaid invoice?I did not knowingly authorize the extra licenses and I need this corrected before I cancel the subscription.

Dear Miro Team,My name is Daniella, and I am a teacher from Ukraine. I would like to kindly ask if it would be possible to receive a free Miro subscription for one year.I truly love using Miro in my teaching process and have been actively using it for quite a long time already. It helps me create interactive lessons, organize materials for students, and make learning much more engaging and creative. As a teacher, Miro has become one of my favorite tools for education.Because of the current difficult situation in Ukraine, educational resources and subscriptions can sometimes be financially challenging. That is why I wanted to ask whether you might have any support programs or the possibility of providing an educational subscription.I would be incredibly grateful for your support and consideration. Thank you so much for creating such an amazing platform that inspires creativity and collaboration every day.Best regards,Daniella