Ask the Community

Hi! There is a black menu box that appears to be offering training support for a new user. It seems i have to click on each mini ‘tutorial’ before the box goes away. I am on a PC. The same box is not appearing when I view the board from my profile on a Mac.Worse, It is not letting me click on some of the various ‘tutorials’ to complete the training and make the box go away- It is obstructing my view of the board.  Please can someone assist with this, Thank you!

I’m relatively new to Miro. I like  Present mode that allows me to cycle through frames as “slides”. In a Zoom meeting, I select Share Screen, and pick the Miro browser window. I enter “Present” mode in Miro… Participants are still seeing the full board, not the slide I’m presenting.How can I get the Miro presentation visible to Zoom participants via Share Screen?

I noted yesterday that the option to select an area of a board as the board thumbnail has disappeared in the Edge browser.I reported this to the support team and will update this post as I hear more. While it is possible the support team will reply that this was never an option in Edge, I am fairly certain that I have does this in Edge before.Edge version while testing: 121.0.2277.128 (Official build) (64-bit). I tested as both a board owner and team member.

Since user can screen capture a board, save it, and upload it, why not reduce the steps and let users just grab a region from Change Thumbnail dialog?At a minimum it would be better to have generic images for types of illustrations - concept map, journey map, etc as the choice instead of the current illustrations which are confusing juxtapositions to the real content. 

Do you know if I can share a mind map and allow users to expand/collapse and basically interact branches without them being able to edit the content? I want to embed it in html. 

Hi, I have created a board few weeks ago and then invited my friends via e-mail invitation to the whole workspace. After few weeks we have lost access to this specific board in the workspace. I cannot see it in my boards and my friends also cannot access it. We even tried going to the link attached to the invitation sent just after creating the board but Miro says that you can’t get access to this board. How could this board dissappear? What could have happened?

When Miro releases updates, I get these annoying “what’s new” popups all over the screen.  I don’t want to see them - they get in the way of me actually using the board to get work done.How do I permanently disable these popups?  I don’t see any options in preferences, anywere.

I have a magic mouse, using Miro in Chrome browser on a Macbook. I find that the board zooms in and out and moves from side to side in a very distracting way. I think it’s the mouse, but wanted to see if anyone else has had this issue and can recommend troubleshooting steps or has a fix.  Thanks!

When I drag my cursor over a card and highlighted part, there is no “group objects ” button. And using CTRL+G does nothing. it happens only with cards, I can group other objects

Good afternoon!I am writing in order to get information about an opportunity to get plan upgraded for free. I am a Ukrainian and I teach Spanish to Ukrainian students. I would like to know whether it still possible to get my plan updated? Where I could get the information about that?Unfortunately, I did not happen to find the way in which I might be able to contact you directly.Thank you in advance for your answer as well as for your support!

I opened Miro link and added to team a board which should be private and not seen to others. I cant remove it because I am view-only and I do not see delete button. I need to do it immidiately.  

Hi there.It’s been a full day that one board of mine is stuck on an endless loading (see image below).Other boards works fine, except that one. Anyone knows how to fix this?I already checked internet connection, reset application data, uninstall and reinstall the app. But still the problem exists. I have an educational plan so I can’t create a support ticket. Hope to find some answers here.I run Miro from Desktop App on an Intel powered MacBook Pro. 

Now, in order to select/like/dislike a specific board element, Miro has an integrated app with sticker packs and emojis (see left Object Menu → Stickers and Emojis).In addition to the default sticker packs, this section currently contains sticker packs from individual companies that have posted their templates in the Miroverse community of experts.We, as an agency that also shared knowledge in Miroverse, are also interested in creating a similar sticker pack in corporate colors for its further use, including as voting dots. Unlike branded shapes (“Shapes”), stickers are already easy to highlight when creating boards: the system clearly assigns them to the independent “Sticker” category, which allows them not to merge with other Shapes, and, thus, simplifies their selection and movement , as well as grouping and locking elements that are not them.

everyone! I'm new to Bubble and Okta and building a page using Bubble. I've already implemented login workflow compatible with okta. Now I'm going to introduce multi-factor authentication provided from okta for password reset workflow. If I press the 'reset' button, a request that enroll email MFA function in okta should be delivered(I might be wrong. But this is what I have learned from research). In this case, where does the request reach and how is it structured?I researched okta documents and other forums, but the answers were different and didn't worked for me. I'd appreciate it if you help me. Regards. 

Can’t export anything all of a sudden on webwhiteboard.com.As an un-logged in guest, clicking the export button brings up the normal pop-up asking for a sign-up, and at the bottom are two links to export the board as an image or PDF. Clicking either of them does nothing. The window closes and that’s it. Tested on two different desktop machines with 3 different browsers (Firefox, Edge & Chrome).Created a free account, and when logged-in the options in the export menu change to either save as a template or attach to JIRA, and that’s it.Just looking for a way to save a board as a single file. Hopefully this isn’t an intended permanent change.

Looking for a little help and was unable to find an answer via search.  I added a swim lane diagram to a board and developed it quite a bit.  Another user moved an object and the auto-adjust thing caused the height of one of the swimlanes to expand quite a bit.  I’m looking to adjust it back to its previous height, but have had no luck.  Despite there being quite of bit of empty space (other than connecting lines), I cannot reduce the height of the swim lane.  I am able to select the lane, see the mouse cursor change to the arrows for adjustment, and could drag to make it larger, but something is blocking me from making it  any smaller.  Any advice?

I can no longer find the setting where you specify the subregion of a board from which to create a thumbnail. All I have access to is a bunch of (IMO) ugly icons. Has this feature moved to some other screen?

Hello Community, I have trial account which is expired now . There are many projects and inside the project I kept the all boards but now Boards are not visibe.Please try to help . It is important.  Thanks

Hi - My boss gets every comment notification (number on comment bubble) even if he’s not @ notified. Using the Miro help tools/instructions we have removed comment and email notifications except the @ notifications and he still sees every comment. I need them because I’m Product Manager but he’s finding it too overwhelming. Does anyone know how to control comment update notifications? Thanks!

Halfway through building a Service Blueprint, the 3 dots disappeared. Is there a way to bring them back? I can’t rearrange my table now…..

I would like new shapes (based on board) be created with a dynamic connection (if that’s what this is called).When you connect an arrow from one shape to another, if you drag and drop to a node, it will be a static connection, moving the shapes won’t change where the arrow/line connects.If you drag and drop in the middle of the shape the connection will be dynamic and will adapt to where the boxes are located.Clicking the parent node will create a shape that is then statically connected to the parent. I would like an option to change this behaviour to make it create with a dynamic connection - is this possible? 

When double clicking on a box element that has text in it, in order to edit the text, the text instead moves about 4 inches to the left of the box, and cannot be edited. This can only be fixed by clicking around madly for a minute or two, until it finally works. I have a LOT of text to edit in Miro over the next few weeks. Why does something so simple not work, and what is a workaround/when will it be fixed? I don’t want to have to let my employed know that the enterprise app they are using doesn’t work.This is in the standalone Miro app (which we have to use, no web access allowed).

Let’s see. THis is such a bummer. No way to thicken mindmap lines? I cannot see them at all. It’s a bit of a joke no?

Yesterday we were trying the first time how the zoom integration works. In short: We were pretty disappointed.While collaborating in Zoom on a Miro board works fine, you can’t present the board -  what is essential for us as a school.I mean, the grey button “present” in the upper right corner technically exists, it’s just nothing happening if i click on it. So, since customer support for paying customers isn’t what it used to be these days, I am still hoping that it’s something like a bug or anything that can be solved.We really need to use a tool like zoom, so we can present the lessons to our students and in the same time let them participate and collaborate when it is needed, as well as sending them into breakout rooms while they still stay on the current miro-board.Alternatives to zoom are an option as well. PS: We tried “Around” as well, same problem with the “presentation”-button and additional sound bugs and close

I don't know if it's related, but since updating Chrome to the latest version, I can't use Miro. After I login, it starts an infinite loading of the platform.Based on existing threads here, I already:. cleared cache. disabled all extensions. tried anonymous tabAnd all had the same behaviorSame machine, but using Safari, I can load Miro.Did anyone have a similar issue?Thanks