Ask the Community

I’ve noticed since a recent update, that sometimes locked objects are not treated as truly locked.For instance, if I lock an item, box select an unlocked item (or items) on top of the locked item, then click on the locked item; it will select them both. If I move the unlocked object, it will also move the locked object as well. Somewhat defeating the point of having the item locked in the first place.This has happened ever since the change on how items are selected, a slightly frustrating but separate point. If I box select a few items, and then click (but not ctrl or shift click) on another item, it keeps the boxed items selected for some weird reason. I’ve never seen this behavious anywhere else; that’s literally what crtl- and shift- select are for.I believe these two things are connected, but not 100% sure on that.

Por gentileza, preciso muito de um retorno sobre um teste gratuito que eu fiz e não cancelei a tempo, e fizeram uma cobrança no meu cartão, mais de mil reais. Preciso urgente que estornem essa cobrança no meu cartão, não tenho condições de pagar.

Dear Miro Support Team,I hope this message finds you well.My name is Viktoriia, and I am an English teacher currently living and working in Ukraine. I teach children online and use Miro extensively as an interactive learning space during my lessons.Miro has become an essential part of my teaching process. I use boards to create engaging activities, visual explanations, games, and collaborative exercises that help my students learn English more effectively. My students truly enjoy working with Miro, and it has significantly improved the quality of our online classes.As I continue creating new materials for different groups of students, I have reached the limit on the number of boards available under the free plan. Unfortunately, due to the current economic challenges caused by the ongoing war in Ukraine, purchasing a paid subscription is difficult for me at this time.Therefore, I would like to kindly ask whether it would be possible to grant me free access to additional boards or provid

This is in various places across the site, when i edit text on boards etc - the text is showing as random letters. In this pic you can see ‘home’ shows as 5XVN. It’s making the site impossible to use. I am in the web browser. Any suggestions for a fix? I can’t contact support because I’m on a free account. 

Hello, dear Miro Team. I am writing ti ask you, what could I do with my Miro board. It doesn’t work from yesterday. I tried all the things to fix on my computer, but still it doesn’t work. I am from Ukraine and working as a teacher, Miro helps me to make interektive lessons for my kids students. Can you help me please to correct  the problem and open aboard for working. Thank you in advance.

Hello Miro Support,My name is Mariia, and I am a German language teacher from Ukraine.I teach German online and use digital tools to create interactive lessons and learning materials for my students. Miro would be very helpful for organizing lessons, visual explanations, vocabulary practice, and collaborative activities during online classes.I have learned that Miro has supported Ukrainian users and educators, and I would like to ask whether it is possible to receive access to one of the paid plans under your support program for Ukrainians.At the moment, purchasing a subscription is financially difficult for me, but I would be very grateful for any assistance you can provide. If necessary, I can provide additional information confirming my teaching activities.Thank you for your time and consideration.Kind regards,Mariia ShpakUkraine  

Dear Miro Support Team,I hope you are doing well.My name is Liza, and I am an English teacher from Ukraine. I use Miro extensively in my online and offline lessons to create interactive activities and help students stay engaged in the learning process.As you may know, many educators in Ukraine continue teaching under extremely challenging circumstances due to the ongoing war. While we strive to provide high-quality education for our students, financial limitations often make it difficult to afford professional educational tools.I would be very grateful if you could consider granting me access to a free educational subscription or any special support program available for Ukrainian educators. Miro has become an important part of my teaching, and access to premium educational features would greatly improve the learning experience of my students.I am happy to provide any documents confirming my teaching status if required.Thank you for your time, consideration, and support of educators du

Dear Miro Support Team, my name is Yuliia and I’m and online EFL teacher based in Ukraine. I teach Ukrainian students online but due to the war we are working under unstable conditions that include power cuts and financial difficulties. Miro helps me to keep my lessons structured and engaging and has become essential for my work. I would like to ask you if there are any options for providing free access to Miro for educators in Ukraine. Any support would be greatly appreciated and would help me continue teaching effectively during these challenging times. Best regards,Yuliia

Good morning,I,m trying to apply for the Education plan, but I need to have an email belonging to the educational institution domain and the university doesn´t provide one.Could you help me?There are the links:https://drive.google.com/file/d/178x39JVt7kOk2tuT6E5_NndYf6BCh4jw/view?usp=sharinghttps://drive.google.com/file/d/1R6kuLu4zL6cZJ3sH0TQzvo6hATWNOGId/view?usp=sharinghttps://inscricoes.unicesumar.edu.br/Thank you very much,Roberta Moura

Dear Miro Support Team,My name is Viktoriia, and I am a teacher from Ukraine. I actively use Miro for my daily teaching, and it is an invaluable tool for creating interactive experiences.Due to the ongoing war and difficult circumstances in Ukraine, I am facing financial constraints that prevent me from purchasing a paid subscription. I have learned that Miro kindly supports Ukrainian users by providing complimentary access to premium features.I would be deeply grateful if you could consider my request and guide me on how to upgrade my plan or apply for a free subscription. I am ready to provide any necessary documents or proof if required.Thank you for your time, understanding, and ongoing support for Ukraine.Best regards,Viktoriia.

Dear Miro Support Team,My name is Kateryna Savitska, and I am an English teacher from Ukraine. My work is dedicated to helping children and teenagers learn English. It is a skill that can open doors for their future, especially in such uncertain times.Miro has become a truly invaluable part of my classroom, whether I’m teaching in person or online. I use it to build colourful, interactive boards filled with vocabulary games, grammar puzzles and collaborative projects. For young learners, the visual and hands-on nature of Miro makes lessons much more engaging and helps them stay focused, even when learning from home.Because of the ongoing financial hardship caused by the war in Ukraine, I cannot afford a paid subscription. Still, I feel a strong responsibility to continue offering my students the best possible learning experience, no matter the circumstances.I’m writing to kindly ask whether I might qualify for a free Miro Starter or Business Plan, or if there is any support programme c

Hello Miro Team,My name is Tetiana, and I am an English teacher and a tutor from Ukraine.I use Miro to create interactive lessons and educational materials for my students. I would like to ask whether Miro currently offers any free subscription plans, discounts, or support programs for Ukrainian educators.As a teacher working with students online, Miro is an incredibly valuable tool, and I would be grateful for any information about available opportunities.Thank you for your time and consideration. I look forward to hearing from you.Kind regards,Tetiana

Dear Miro Support Team,My name is Anna Malakhova, and I am an English teacher from Ukraine. I teach children, teenagers, and adults online and use interactive digital tools to make my lessons engaging and effective.I truly enjoy using Miro because it helps me organize lesson materials, create visual activities, and collaborate with my students in an interactive way.Due to the ongoing war in Ukraine and the current financial challenges, it is difficult for me to afford a paid subscription. I have learned that Miro has supported Ukrainian educators by providing complimentary access or subscription assistance, and I would like to kindly ask whether I might be eligible for such support.Receiving access to Miro Premium would greatly help me continue providing high-quality education to my students and create even more engaging learning experiences.I would be happy to provide any documents confirming my teaching status if necessary.Thank you very much for your time, understanding, and support

me cobraron el upgrade y no puedo modificar mis archivosque debo hacer para poder seguir trabajando?

I am not seeing the option.If it’s genuinely not there it’s kind of unbelievable.Why make a video if I can’t download it?This should be fixed ASAP

I recently signed up for a Miro free trial. Unfortunately, I didn’t get warning to cancel the trial before it ended, and my account was subsequently charged for a paid subscription.I would like to cancel my subscription immediately, as I no longer plan to use Miro's services. I sincerely apologize for overlooking the trial expiration date.If possible, I would also like to kindly request a review of the charge and ask whether a refund or waiver could be considered as a one-time exception, since the subscription renewal was unintentional and I have not intended to continue using the service.I understand that this may be subject to your billing policies, and I would greatly appreciate any assistance you can provide.Thank you for your time and understanding. I look forward to your response.Kind regards,Divany 

Hi there, My old business partner has logged me out of my email address that was linked to miro. I was just charged $500- even though we dont use miro anymore (for about a year). I wasn't aware of our biling or that we were still subscribed! I need your help 1. logging back in + 2. request a refund. I have several miro accounts so this one belongs to my current job - not the issue.  Warmly, Jen

Hello,I don't know how to change the license for users on my account from a full (paid) license to a free license.

Hello! I am an educator at Uteens (Universal University), running long-term programs for teenagers. My institution does not provide me with a custom educational domain email address, so I only have my personal email. Could you please assist me with a manual review for the Miro Education Plan? I can provide all the necessary proof of my employment and teaching status. Thank you!