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We got new accounts with in a new educational plan and I moved some boards into my new account and changed the ownership. In one board teh timeline disappeared and the table says:

Unavailable
This data is currently unavailable
Click here to reload this table

After clicking nothing happens. This also shows when I open older versions.

How can I retrieve the content?

 

Hi ​@troublesoup 

 

Thanks for reaching out!

 

I have your post converted into a support ticket. You should hear from supports soon to your inbox.


Thank you ​@Eca I haven’t heard anything from the support yet.


Hi there, I have the same problem, but I didn’t move the board! And I am the board owner.
I need data urgently as this is a team roadmap, please help!

It happened to all timeline widgets that I created, for different teams… The new timeline widgets can be created without any issues...

@Eca 

 


Hi ​@Tetiana-I, thanks for bringing this up!

 

I have converted your comment to a support ticket. One of the supports will reach out soon.

 

 


@troublesoup, sorry to hear this, no fun.

Try a few things: move the timeline between people, share the board publicly, try making a timeline first as its own element, and have someone else create a new timeline on the board -- try these and observe what happens as a way to figure out what may have happened to your original timeline.

Things to try in the meantime while your ticket is addressed.

Hope this helps! Let me know!


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