Ask the Community

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

A few days ago it worked ok, thought I often had to unlock OneDrive and to reopen Miro.But now Miro still asks for authorization even when OneDrive unlocked.I tried to reinstall and reconnect OneDrive in Miro profile settings, but it doesn’t help :(I can see the list of files, but cant upload them or open “Personal vault”   

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

Hi,We are on a Starter plan and we have noticed that if we share a single board with the external users, those users can see all boards in the team rather than just the board that was initially shared with them.Is there a way to stop it give the current Plan we are on? That is very insecure as those users have access so many information.Thanks,Slawek

Hello! One of my board doesn’t work: loading is endless. I tried to copy this boad, but faced with the same problem. What can I do for solution?

Hello everyone!Just passing by to ask a (sort of silly) question. I’d like to import my work in Jamboards but one can only do so if you have a paid account. I wonder if I could pay one month subscription, import everything and if then after cancelling my subscription I’d still be able to see my content, or if by cancelling the subscription I’d also lose my boards.  Could anyone help me with this?  Thanks!

I’ve created a MIRO board on my work email, which I’ve subsequently been locked out of with the error “only available to educators in the education team”. I can view it, but I cannot open any of the items on the board. Anyone know how to get back in, or how to duplicate the board to another account I do have access to?

Hey there,we created a big road map for our internal project. But when zooming into it, the content disappears.This only happens in chrome and only if I'm using full size of the monitor.When i use a smaller window this doesn't happen.It's really annoying to not use the full size of my monitor for the board.I cannot upload a video file here so lets see how we can fix this... 

Hi,I shared one private board with colleagues (they can view and comment).But I do not like to get them every day an email on changes on the page.Where can I control the feed of the shared board?best regardsAxel

I decided to try Miro for the exact use case described on the website: https://miro.com/diagramming/circuit-diagram/Unfortunately I can’t find any libraries and templates that follow this use case. Was this removed recently? Is there anything similar that’s available?

Hi there, I am working on a large board with 20+ frames organised all nice and neatly. I love that I can use the frames sidebar to quickly navigate between them, however when I’m zoomed out the board looks a mess as the frame titles don’t scale down (and in fact visually are just a duplicate of the text box title I put in each frame that does scale). I would love to have the ability to toggle frame titles on or off - effectively so that they are still there as a meta for the frame (allowing me to navigate using the frames panel) but not messing up the visuals of the board. Once I have put a properly formatted title on each frame using a text box having the frame title always visible doesn’t help at all. Is this possible please? 

Проблема в следующем: Я работаю по бесплатному тарифу и имею у тебя в Team только 2 доски.1 из них бесконечно загружается. Что мне делать?

Hi everybody! I am teaching with Miro and have encountered a problem. There are hidden elements that are only revealed later in the course, but when students double click one of the images or text boxes in the available materials, the “hidden for now” becomes translucent (see screenshots below; I'm not logged in for those so it’s what students can do).Do you know how I can hide the materials properly? Thanks in advance!Henrik  Nothing selected:  image double clicked:  

360 degree feedback

I try to use AI Sidekicks on a board that wasn’t built with an intelligent template. I check the steps that are listed here  . However I could not see below options when I click Miro AI icon. 

I’m new to MIRO and I got a trail license from the company. However, I’m not sure whether I will get a password for the login. Could you please on this topic. 

Hello all,I’ve been trialling Ai assist to capture sticky notes from interview transcripts.  I have uploaded 3 seperate transcripts and run the assist individually for all three.   It has almost duplicated the same pain and gain points from each of three transcripts - despite the experiences being quite different for each customer interview.  Has anyone else found this?  Do i need to use seperate boards for each transcript for it to work better? 

Hello everyone, I accidentally delete all the content for 1 member I delete it the member but I click on delete his content I want the content back , what should I do ? please help me 

Dear community,I would be very grateful for support/ideas concerning the following topic: I have created a Kanbard Board with the kanban template from Miro. The board has one row for each team member and I have added pictures of each team member at the beginning of the row so that it is quickly visible which row belongs to which person. Now, the problem occurs that if I add a new item in the board by clicking on the plus (see picture below: yellow box), the rows below move downward but the picture does not move with it (see below: the picture does not align with the row below anymore). Do you know if there es any posisbility to align the picture with the row/items so that if I add/delete items and the rows move, the pictures move with them? Thank you!! 

Hello, tell me, I have a debt in the amount of 92.72 dollars,l can you tell me how it turned out and what to do to close it? as it turned out, my subscription was purchased for 1 person monthly, but more people visited it, is it possible because of this?  

Hello, tell me, I have a debt in the amount of 92.72 dollars in account kristik.jivanyan@gmail.com ,l can you tell me how it turned out and what to do to close it? as it turned out, my subscription was purchased for 1 person monthly, but more people visited it, is it possible because of this? and how can I fix this and continue my subscription?

I am interested in using Miro with the Fabula storytelling template but cannot figure out how to import it.  I currently have a free account.  Do I need to upgrade my account?  If so, what do I need to upgrade it to?I was not able to find any information about importing external templates

Hello, I have issues with one of my teams board. I am the only user in my team and the owner of my boards. The problem is that one of my own boards that i used to be able to edit a few months ago, I can no longer edit. If i try move anything it snaps back, if i try adding anything like a text it just cancels the action.Board is not locked according to any information provided by MiroBoard is owned by meIm the only member of my teamMy other board works fine. I tried to find support outside of the community posts but not sure if its possible to get support from the Miro Team without a Subscription? I would love to get the possibility to edit and add to my board again, it act as if its a bug since its neither restricted access or locked in any way. Kind RegardsBanto

Hi,Is Miro a good tool to follow team members allocation and priorities between different projects?If it is, does anyone have a good template I could use? /Bengt