Responses to my alignment scales are missing!

Hi ​@Calum Smith,

Thanks for your message—sorry to hear your alignment scale responses are missing. To help us better understand what happened and how to assist, could you please clarify the following:

1. Date and time of the workshop – When exactly did this take place?

2. Board access – Are you still able to access the board where the alignment scales were located?

3. Collaboration details – Were participants using Guest/Visitor access or were they logged into Miro accounts?

4. Board version – Have you tried checking the board’s version history to see if the data might have been accidentally removed?

5. Any edits post-workshop – Has anyone else made changes to the board since the workshop ended?

6. Device and platform – Were you and participants using the web app, desktop app, or mobile devices?

Once we have a bit more detail, we’ll be in a better position to guide you.

Looking forward to your reply.

Hi Eca, thanks for the follow up!

In response to your questions:

• The work shop was 13 days ago.
• Participants were using Guest/Visitor access and entered their names upon being prompted.
• Board version history does not indicate any of the responses were removed.
• Yes a few participants have entered the board since the workshop to add additional thinking.
• Most participants were joining from their web app. 

We also used the voting feature and those results have been preserved - so had expected that the alignment scale would operate in a similar way.

Any help you can offer would be much appreciated! 

Thanks!

Hi ​@Calum Smith, 

Thank you for the additional details. To assist you further, I will convert your case into a support ticket so our team can investigate the issue in more depth. Kindly share with them the following:

• Board name or URL link
• screenshot of the board version and board history

  

   

Please let me know if you have any other questions in the meantime.

Hi Eca - is there a private forum to share these details?

Hi ​@Calum Smith, I'm not sure if I understood you correctly, but just to clarify — I've already created a support ticket on your behalf. This opens a private conversation between you and our support team, where only you will have access to the details shared. 

Upon checking, I can see that one of the supports already reached out and asked the same details as I listed here. Kindly check the ticket - #853711.

Let me know if you have any trouble accessing it!