Hi @Jan de Vries

Thank you for reaching out, and I’m sorry to hear you’re experiencing this issue!

To help us troubleshoot, could you please provide a bit more information:

• Are you using the Miro desktop app or the web version?
• What operating system are you using (Windows, Mac, etc.)?
• Does this happen with all boards or just one specific board?

In the meantime, here are a few steps you can try:

1. Clear Cache: If you're using the web version, clearing your browser cache might help resolve any temporary glitches.
2. Try incognito mode or other browser: Using Miro on private mode or incognito mode sometimes also helps fix the issue. If everything works in this mode, try clearing cache and cookies in standard mode.
3. Check for Updates if you are using the app: Make sure you have the latest version of the Miro app or that your browser is up-to-date.
4. Reinstall the App: If you're using the desktop version, try uninstalling and reinstalling the app to see if this resolves the issue.
5. Disable Extensions: If you're on the web, browser extensions could be interfering with Miro. Try disabling them and see if the issue persists.

Let us know if any of these help or if you have more details for us to further assist!

It seems as if the issue has resolved itself, because I have had an open Miro board for the last couple of days and it did not turn grey again. However, on the 9th I will be in a similar configuration as the last time the grey screen showed, so then I will know for sure :-)

Hello! I have been having the same issue for around a year, and now I am so fed up that I decided to google and see if anybody else has the same problem.

I am using the free desktop version on my Windows 11. Every time I work on something else (without closing Miro) for maybe 10-15 min and then come back to Miro, the whole screen goes grey. I can still see the names of my boards, but there is nothing in them except for the grey screen. Closing the app and opening it again helps - it works normally, until it happens again and again.

I tried removing the app from my PC and installing it again. Checked the updates - they are recent. I can't see what causes that

Hi ​@Kristina Morozova saw your comment in the other thread with known bug tagging. Please know that I have your case converted into a support ticket already. One of the supports will reach out to you soon.

I tried uninstalling, and reinstalling - but when the install window opened up to what looked like a miro window - it too was grey. So it doesnt seem to be related to the boards themselves. 

Any idea how to fix this grey issue?

Several persons in my organization including myself face exactly the same situation as described by ​@Kristina Morozova. Is there any solution available?

I am using Version the desktop app with Version 0.8.72.