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Question

Cant cancel suscription

  • October 24, 2026
  • 1 reply
  • 9 views

Hi

I tried cancelling my suscription during the free period nad it said something about it going to be cancelled at the end of the free trial, but it wasnt. It tried to charge me and now when I try to cancel it won't let me

1 reply

Robert Johnson
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  • Volunteer Community Moderator
  • October 24, 2026

​@Ingrid.qqq Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!