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Question

Locked out of account marcolyto@hotmail.com - Magic link not arriving

  • October 23, 2026
  • 1 reply
  • 11 views

Hello Miro Community Team,

I am unable to access my primary Miro account associated with the email

Since Miro deprecated traditional password logins in favor of passwordless magic links, I cannot log in. The magic link emails are being silently dropped by Microsoft's Hotmail servers, and they do not arrive in my inbox, junk, or spam folders (even though miro.com is added to my Safe Senders list).

Additionally, trying to log in via Microsoft SSO gives me the error: "SSO is not available for this email".

Could a Support Admin please convert this post into an internal support ticket so I can verify my ownership and update my account email to a working one (or restore access to my boards)?

Thank you in advance for your assistance.

1 reply

Eca
Mironeer
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  • Mironeer
  • October 23, 2026

Hi ​@Marcgf 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!