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Question

Is anyone else's boards freezing when copying items?


I’m trying to copy material from one board to another.  Even when I only select one image, the board freezes then goes unresponsive.  I’ve tried this on numerous boards and it’s the same each time.  Is anyone else geting this?  Is there a solution?

7 replies

Yes, same issue. Is this due to their launched redesign? 


Hey! I have the same from yesterday


Eca
Mironeer
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  • Mironeer
  • October 20, 2026

Hi everyone! 

thanks for reporting this!

​@Blackwood Tutoring, Since the board becomes unresponsive even when copying a single image, could you try the following troubleshooting steps?

  • Refresh the board and try copying the image again.

  • Clear your browser's cache and cookies, or restart the desktop app if you're using it.

  • Try the same action in an incognito or private browser window, or in a different supported browser.

  • Check whether the issue persists on other boards.

If the problem continues, please share a short screen recording showing the issue, along with your browser or app version and operating system. If needed, our Support team can investigate further.


Yes, I am having the same issue. My guess is it’s related to the new look since this wasn’t an issue until I got the new look notice this morning. Any time I copy any items on any board, whether on the web app or desktop app, the board will freeze and crash. I’m on the latest version of chrome and the issue still happens in incognito. I can’t grab a recording right now, but note that the whole board freezes and can’t be interacted with as soon as I press ctrl + C or right click and attempt to copy that way.


Hi everyone! 

thanks for reporting this!

​@Blackwood Tutoring, Since the board becomes unresponsive even when copying a single image, could you try the following troubleshooting steps?

  • Refresh the board and try copying the image again.

  • Clear your browser's cache and cookies, or restart the desktop app if you're using it.

  • Try the same action in an incognito or private browser window, or in a different supported browser.

  • Check whether the issue persists on other boards.

If the problem continues, please share a short screen recording showing the issue, along with your browser or app version and operating system. If needed, our Support team can investigate further.

Unfortunately your advice doesn´t work


Eca
Mironeer
Forum|alt.badge.img+5
  • Mironeer
  • October 21, 2026

Hi everyone! 

Thanks for reaching out and for reporting the issue! I’ve converted your case to a Support ticket for further investigation, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
 


I tried to reproduce the issue today and it’s no longer occurring. I didn’t do anything differently than yesterday, so unfortunately I don’t have tips for anyone else. :/