Hi,
I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.
Would really appreciate any help.
Thanks!
Best answer by Eca
Hi
Thanks for reaching out — I can imagine how stressful it must be to lose access to important boards, especially when tied to a university email that’s no longer active.
In this case, since the original account is linked to an email that’s no longer accessible, I recommend reaching out to the Miro Support team directly. Be sure to include:
The email address associated with the old account
Board names and URL link (if you remember them)
Any relevant details to help them locate your content
They’ll be able to verify ownership and guide you through the next steps for account recovery.
Let us know how it goes, and feel free to update us here if you need help navigating the next steps.
+2Hi
Thanks for reaching out — I can imagine how stressful it must be to lose access to important boards, especially when tied to a university email that’s no longer active.
In this case, since the original account is linked to an email that’s no longer accessible, I recommend reaching out to the Miro Support team directly. Be sure to include:
The email address associated with the old account
Board names and URL link (if you remember them)
Any relevant details to help them locate your content
They’ll be able to verify ownership and guide you through the next steps for account recovery.
Let us know how it goes, and feel free to update us here if you need help navigating the next steps.
Hi
thanks so much for your comments. Unfortunately, from what I understand there is no way for me to contact the support (which seems unbelievalble to be frankly), as I am on the education plan…
If there is any way you know of to contact support, I’d highly appreciate on more info on that.
It is indeed, very unfortunate as I have put years of work into some of the boards and really need the info on there.
Thanks again!
Best,
Sade
+2Thanks for letting me know!
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