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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8835 Topics
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Milena MonssenBeginner
asked in Ask The Community
miro board content is deleted

Hi everyone, seems like the whole content of a board has been deleted. Any suggestions? Thanks!

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3 years ago
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A J ReplogleNew Here
asked in Ask The Community
How do I turn off "Quick diagram creation"

Looks like my account was just upgraded to include the “Quick diagram creation”. However, I don’t see how to turn it off. And it’s making a lot of unnecessary boxes I have to go back and delete.

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3 years ago
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KaizenNew Here
asked in Ask The Community
Private Chat - does it exist? and how to disable it?

Hi Miro community -Newbie here! I’m just getting acquainted with the platform and haven’t yet found an answer to this question.Does private chat (in which participants message each other directly, without the host seeing it) exist in Miro? And if so, can it be disabled or is uninstalling the Chat app the only way to be sure?Thank you!

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K
3 years ago
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Stathis TapinosNew Here
asked in Ask The Community
Lost all canvases

Hello All,Today, when I logged on to my account all my canvases had disappeared. The ‘All boards’ page looks as if it has been reset. Any ideas on how I can bring back my canvases, please. Some of them were not shared with anyone. While I had a few of them with shared with various participants. Thank you in advance.Regards,Stathis 

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Robert Johnson
3 years ago
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Norman JacknisNew Here
posted in Ask The Community
Individual Student Assignments Using A Common Template

In a class of about 50 students, each student has a different project, but they use the same templates.  I want each student to have his/her own board without modifying the original or anyone else's work.What’s the easiest way for this to be done?Thank you.

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3 years ago
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giacomo butteNew Here
asked in Ask The Community
How to delete/leave boards in free account?

Hi everyone,I have a free account with a max 3 boards and would need to delete/leave some.When doing right-click on the board the DELETE or LEAVE option (as suggested in other posts) do not appear.Do you know any other solution?Thank you!

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3 years ago
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Aaron LandersNew Here
asked in Developer platform and APIs
API Read-Only?

Can we create an image or a website capture using the API and add it to our board?

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Max Harper
3 years ago
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オカモトタクNew Here
posted in Ask The Community
[RESOLVED] Japanese typing - first letter isn’t recognized

When I type Japanese in english keyboard, first letter isn’t recognized so I type wrong a lot. (eg, kおんにちは not こんにちは) It didn’t happen but when I update this week (mid-November 2020), it happened.

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K
3 years ago
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Kanishk RajvanshiNew Here
asked in Developer platform and APIs
Bad Token: The token was expected to have 3 parts, but got 1.; Reason: tokenInvalid

I am trying to create anonymous editable board for my customers but getting this error as soon as I click on to create a board without registration. Kindly please help in this, I am ready to provide whatever information is required from my end to resolve this issue at the earliest.Node.js Server:const jwt = require('njwt');app.post('/jwt', (req,res) => {    var claims = {        iss: 'XXX'    }    var Ejwt = jwt.create(claims,'XXX');    res.send(Ejwt);})Client Side Code:  async function getTokenFromServer() {    await fetch('/jwt', {          method: 'POST'        })    .then(res => res.json())    .then((data) => {        return data;    })  }

12171
Joanna Smith
Mironeer
3 years ago
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Jorge CifuentesNew Here
asked in Ask The Community
Como dejar una carta seleccionable, e impedir que la borren

Necesito dejar las cartas disponibles para que las puedan mover, editar, pero NO BORRAR o Eliminar, como lo puedo hacer?, garcias!

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Robert Johnson
3 years ago
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Maria RumynskayaBeginner
asked in Ask The Community
Can't embed some liveworksheets

Hello there!Sometimes embedding works, sometimes not. URL error displayed.Is this the issue of outside sites?Thank you in advance!

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Robert Johnson
3 years ago
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Alex253534New Here
asked in Ask The Community
Tutorial seems to be in the way

I just started with miro, and there seems to be a tutorial, and it won’t vanish. A blok box at the button says ”Left click and drag to move” , and even when I do so it won’t go away. Also, most items are geryed out. WHat is going on?

221
A
3 years ago
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Timo MunichNew Here
posted in Ask The Community
Images break when exporting to PDF

Hi there, I found this thread, which is closed for commenting now, but I am having this exact problem. https://community.miro.com/ask-the-community-45/resolved-images-break-when-exporting-to-pdf-443I’m on Mac using the app on a Team Plan. I exported three frames on Friday. Two of them had broken pictures, one did not. I tried it again today (Monday) with the broken frames having changed nothing in the frames and now more of the images are broken. I tried it through the browser version and fewer of the images were broken, but still enough broken images to be a real problem. My clients need these PDFs, please help!!!!

68310
Kiron Bondale
3 years ago
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Christoph A.New Here
posted in Ask The Community
Payment issues for large Organizations

Hey Community, to give some background first:We are part of a larger organizations and hence are bound by certain regularities. We are using SAP for all the processess from ordering to paying and in that are very much comparable to the 95% Fortune 500 companies that are supposedly using Miro.That being said, we do have multiple issues with the “Self Service Invoices” solution currently offered by Miro and here are some improvements that we would need and issues we are facing.We need to have an offer before we can create an order. (Currently that offer is only on the screen, but no actual document) (Ideal process for us: Have an offer on the screen that we can “print” as PDF and attach to our internal order.) We need a purchase order reference on the invoice - currently I can not enter that as part of the self service process (Enable me to add my PO number on the invoice during the invoice creation process) We can not accept a new bank account information with every single invoice. It a

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3 years ago
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ClubbyNew Here
asked in Ask The Community
Local User Account Password Security

Hello all,I am in the process of implementing the Miro product for our org and I have been trying to track down information on local account security for those who can’t use SSO to authenticate.I am interested in if there is any configurable or default settings for password complexity and/or the ability to expire passwords based on age and force the user to change them.I have checked all the FAQ etc and can’t find anything on this topic.

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Robert Johnson
3 years ago
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Frances QuinnNew Here
asked in Ask The Community
Kick out past admin user and reassign licence

I’ve just joined a team who uses Miro. I need to be the admin of these boards so that I can manage the board, however the administrator user has left the business. He was the only admin.As I’m not a licensed user (because I can’t transfer the licence) I can’t even contact the support team.Does anyone know how I can solve this please?  An incredibly frustrating customer experience.

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Robert Johnson
3 years ago
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MaclavNew Here
asked in Ask The Community
Endless reloading of the board

I have a free account. There are 3 active boards in it. If I log in from an iPad, two boards are available and editable. 3 the board is constantly reloading. Access from the application on android, mac, Windows works. What is the reason?

5951
Robert Johnson
3 years ago
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gaida cyrineNew Here
posted in Ask The Community
MIRO community

Hello ,I am Sirine Gaida I am It student in the field of mobile and app development. I am keen on designing and still new in this topic I want to get the chance to ameliorate my thinking and skills by participating  in these workshops to ameliorate my skills by sharing ideas and communication with skilled people trying my best to ask about the needed tools about my issue in certain thing  .Not sure how to use this online community?still learning about the platform ? 

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Kiron Bondale
3 years ago
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WMKNew Here
posted in Ask The Community
Running multiple boards with an Education Plan

We are running an undergrad teaching workshop with 650 students with groups of 80 students working on a Miro board. Last year we set this up using 8 different Miro accounts. It worked fine but was a bit of an administrative nightmare.  Has anyone had experience running multiple boards in parallel from one Miro account? 

281
Robert Johnson
3 years ago
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Zuza SzokNew Here
posted in Ask The Community
Problem with viewing the dashboard

Hello,I have created a board and we used it succesfully with client and coworkers.The problem appeared then the client forwarded the board link with her coworker. After she clicks it she sees what’s attached (a table with texts and links from the dashboard). She can’t see the board with the graphics. How can we fix this? We all use free Miro.Please help! 

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Robert Johnson
3 years ago
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Maria GabrielaNew Here
asked in Ask The Community
Why don´t I have a left toolbar?

I joined for the first time to a shared whiteboard. Many other had edited, but for some reason I can not. I don´t have the left toolbar, not even the pointer/curson, nor the option to add sticky notes or to use the pen… anything. All I have is the little hand and the change to add comments. Why? How can I solve that?Thank you!

23964
Robert Johnson
3 years ago
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Caroline MooreBeginner
posted in Ask The Community
[RESOLVED] Voting results missing

Hi, I did a voting session at one of my last meetings.  I saved the results however I can’t locate them.  Does anyone know where they might be stored in the platform?  I also had several test voting sessions that also had been saved but those seem to have disappeared as well.  Hoping someone has run into this before.  Thanks, Caroline

98210
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3 years ago
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Denise KreigerBeginner
posted in Ask The Community
Miro Boards - Accessibility

For a Miro Free plan: I’ve read some of the Miro articles on “accessibility” but I have these questions:If one of the team members is visually impaired, can he/she access the team member's (owner) board (under the Free plan) and both "View and Edit" the board using a screen reader? As a ‘guest editor’ or as a regular team member? If not able to use a mouse or trackpad, how would a visually-impaired person add to/edit the Miro board (Free plan)?  Thank you!

2182
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3 years ago
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Maria AragonNew Here
asked in Ask The Community
Migrating projects to different accounts

Dear fellow Mironeers, we are an educational institution and have been working intensively with Miro since the pandemic. Since we have accumulated a number of accounts and projects, we are in the process of restructuring. We have the following question: is there a possibility to transfer complete accounts or projects to another account? Or must each board be moved individually? Thank you very much for your help,Maria Aragon BartschMedia- & Knowledge Manager, HPI School of Design Thinking 

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Kiron Bondale
3 years ago
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Mandeep VirdiBeginner
asked in Ask The Community
Exporting to a file (e.g. PDF)

Does anyone know how to export a Miro board to a different file type (e.g. PDF)?  I don’t have the export function next to my Miro board name at the top left and I believe this may be the export function.  I don’t know how to enable this function.  Any help would be really appreciated. 

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3 years ago
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