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Adobe CC integration for XD isn't working

  • 20 August 2020
  • 8 replies
  • 691 views

Hi All, 

So I created a new board and from the marketplace, I installed Adobe CC apps. The Adobe CC plugin appears in my toolbar on the left. 

  1. I clicked on “Upload” and then on Adobe CC plugin. 
  2. A small dialogue box appears where I log in, into my Adobe acount. 
  3. Miro websites refreshes on my browser.
  4. Nothing happens. 
  5. I click the same plugin again, it repeats the same process. 

Can someone please help me to solve this issue? 

Thanks in advance. 

8 replies

Marina
Rank
Userlevel 7
Badge +5

Hi @Arjav Parikh,

I’m afraid this behavior is not expected :pensive: 

I am going to convert this post into a support ticket. My colleagues from the Support team will reply to you via email. 

Arjav Parikh

Thank you.

Jacek Rakiej

Hi @Arjav Parikh and @Marina,

I had the same issue on both desktop application and web service. Just this week it seemed to resolve itself but next to plugin name I have “(dev)” label added (full name of the plugin is “Adobe XD (dev)”. I also had to authorize the app even though I’m not the admin.

Jacek

Jacek
M

Hello team,

 

I’m creating public links visible to everyone on XD.
I have even connected XD + adobe.
But every time I past a link I get an error message:

Verify that XD prototype is still available or it exists. (something like that).

Help please.

PS Sign out on the Miro > XD thingy isn’t working either.

M

UPDATE: Mac app works but chrome on mac doesn’t.

Marina
Rank
Userlevel 7
Badge +5

Hi @Mike Mark,

Thanks for flagging this issue!

I’ve converted your comments into a support ticket. The Support team will check the case and get back to you via email. 

E

Two years later, the issue persists. Now the CC libraries doesn’t appear at the left menu bar, but somehow I arrived to it. Files can be accessed, but when I try to get something from librarties, it show a “No Internet Connection” message. Of course, I have it.

 

L

I’m having the same issue.  Replying to this thread so I get notifications when new comments are added :-) 

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