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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,844 Topics
  • 26,354 Replies
7844 Topics
Oksana Aloshyna
Oksana AloshynaNew Here
posted in Ask The Community
The formatting toolbar gets hidden under the main board information bar (after certain actions)

Hey Miro community!Nice to meet you. My name is Oksana and I’m using Miro heavily these days. I enjoy it a lot! This makes my professional life so much easier. I wanted to report a little issue with the formatting toolbar getting hidden under the main board info bar. I have recorded a GIF to show what happens. This mainly affected my convenience when trying to color a bunch of table cells (as I’m showing in the GIF).  Submitting this because I really love Miro and I hope it helps. Thanks! 

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10 months ago
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Clare BoswellNew Here
posted in Ask The Community
editing visio diagrams

hello - I have imported a Visio diagram, but can’t edit…..searches suggested I should be able to see the ‘pencil’ icon to edit when i click on the diagram - but not showing.have the Business level access - wondering if this is an Enterprise feature??TIA

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10 months ago
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MmmNew Here
posted in Ask The Community
[RESOLVED] Upload menu hidden behind Miro logo

I can drag and drop docs, but there isn’t even an option to “upload from device.”These are the only options (in pic) 

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Robert Johnson
10 months ago
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Kris HuybsNew Here
posted in Ask The Community
Onedrive authentication issue

In Miroweb (chrome Version 122.0.6261.70 (Official Build) (64-bit))When opening a board and for the first time importing a document from onedrive this works (correct single-sign-on authentication is triggered)However, when trying a second import after this the dialog pops up but immediately disappears.This issue was not there in the past, apeared only in last weeks (feb 24)Can this be resolved please?

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10 months ago
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Tim HudsonNew Here
asked in Ask The Community
Image won't delete

Hi there, I pasted an image into miro and it’s stuck in the left corner of the board. Eventually it dissapears but then, no matter which board I am in, it suddenly re-appears. Any thoughts on how to delete these permanently? I can’t even click on it, it’s just stuck in the left corner. 

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Robert Johnson
10 months ago
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Kyle CallananBeginner
asked in Ask The Community
Unable to find pdf

PDF generated by Miro is not in my downloads folder.I have double checked my browser settings and tried on the app as well as both Safari & Chrome. Please help

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Robert Johnson
10 months ago
Monica Twa
Monica TwaBeginner
posted in Ask The Community
Unable to Export Frames as PDF

I have a team member that cannot export frames to a pdf. We’ve tried everything we can think of. Any help? Ideas?

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10 months ago
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Jesse HastingsNew Here
posted in Ask The Community
GDPR and Transfer Impact Assessment ?

Hello, Our organization has used the free version for some time and like the Miro tool, we are undoing a process so we can get the paid version. We needed a GDPR check done by our Data Protection Officer. He looked at the links to the DPA and GDPR Privacy Policy by Miro and said that Miro was likely compliant but we need a Transfer Impact Assessment to finalize the review. Specifically he said (emphasis mine): "According to https://help.miro.com/hc/en-us/articles/6491838039570-EU-Data-Center-Residency, all data processed by Miro is stored exclusively on servers in the EU. The main data center is located in Ireland, with a second data center in Frankfurt. However, the following functions may involve data transfers to the USA:- When personal data is shared in the context of customer support- If users choose to share data with integrated third-party providers- Data processed by sub-processors, sub-processors can be found at the following list (https://miro.com/legal/documents/Miro-Current

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10 months ago
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ChessNew Here
posted in Ask The Community
Creating boards that training participants can edit only temporarily

Hi, we would like to use a Miro board for an online, on-demand, training module we are preparing. We would like to give training participants access to the board, to have a go at different exercises, explained using the recorded Talk Track feature. However, ideally we would like the edits which each training participant does (in response to the training activities) to disappear after they have finished, providing a fresh template for the next training participant. Does anybody have experience of doing something similar? Grateful for your advice!

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10 months ago
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alexi silvermanNew Here
posted in Ask The Community
Black 'training' box not disappearing

Hi! There is a black menu box that appears to be offering training support for a new user. It seems i have to click on each mini ‘tutorial’ before the box goes away. I am on a PC. The same box is not appearing when I view the board from my profile on a Mac.Worse, It is not letting me click on some of the various ‘tutorials’ to complete the training and make the box go away- It is obstructing my view of the board.  Please can someone assist with this, Thank you!

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10 months ago
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evomimicGuestBeginner
asked in Ask The Community
Can't Share Miro Presentation in Zoom

I’m relatively new to Miro. I like  Present mode that allows me to cycle through frames as “slides”. In a Zoom meeting, I select Share Screen, and pick the Miro browser window. I enter “Present” mode in Miro… Participants are still seeing the full board, not the slide I’m presenting.How can I get the Miro presentation visible to Zoom participants via Share Screen?

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10 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOVLED] Edge browser - option to select an area of the board as thumbnail missing

I noted yesterday that the option to select an area of a board as the board thumbnail has disappeared in the Edge browser.I reported this to the support team and will update this post as I hear more. While it is possible the support team will reply that this was never an option in Edge, I am fairly certain that I have does this in Edge before.Edge version while testing: 121.0.2277.128 (Official build) (64-bit). I tested as both a board owner and team member.

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Robert Johnson
10 months ago
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Karl Mochel at ServiceNowBeginner
asked in Ask The Community
Why can user upload an image for a thumbnail but not use image of board?

Since user can screen capture a board, save it, and upload it, why not reduce the steps and let users just grab a region from Change Thumbnail dialog?At a minimum it would be better to have generic images for types of illustrations - concept map, journey map, etc as the choice instead of the current illustrations which are confusing juxtapositions to the real content. 

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Robert Johnson
10 months ago
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iremiremBeginner
posted in Ask The Community
Collapsible mind maps

Do you know if I can share a mind map and allow users to expand/collapse and basically interact branches without them being able to edit the content? I want to embed it in html. 

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10 months ago
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Tomasz GieburowskiNew Here
posted in Ask The Community
Miro board disappeard

Hi, I have created a board few weeks ago and then invited my friends via e-mail invitation to the whole workspace. After few weeks we have lost access to this specific board in the workspace. I cannot see it in my boards and my friends also cannot access it. We even tried going to the link attached to the invitation sent just after creating the board but Miro says that you can’t get access to this board. How could this board dissappear? What could have happened?

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Robert Johnson
10 months ago
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Alex BNew Here
asked in Ask The Community
How can you change the width of a text box without changing text size

<deleted the question because I found the answer myself - just hover over edge and drag mid-edge>  

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Robert Johnson
10 months ago
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Aaron Katz
posted in Ask The Community
How do I mute "what's new"?

When Miro releases updates, I get these annoying “what’s new” popups all over the screen.  I don’t want to see them - they get in the way of me actually using the board to get work done.How do I permanently disable these popups?  I don’t see any options in preferences, anywere.

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10 months ago
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Antonina FautovaNew Here
posted in Ask The Community
I can't group a card and highlighted text in it.

When I drag my cursor over a card and highlighted part, there is no “group objects ” button. And using CTRL+G does nothing. it happens only with cards, I can group other objects

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10 months ago
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Elizabeth MeyerNew Here
posted in Ask The Community
Miro Typos

Hi Miro. You have a small typo on your features comparison page. “Occaisonally” this happens to the best of us.  

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Manouska J
10 months ago
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Mironeer
Miro Community Team
asked in Ask The Community
Test Post

I love the Miro Community Forum 

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Robert Johnson
10 months ago
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Vic6New Here
posted in Ask The Community
Miro for Ukraine

Good afternoon!I am writing in order to get information about an opportunity to get plan upgraded for free. I am a Ukrainian and I teach Spanish to Ukrainian students. I would like to know whether it still possible to get my plan updated? Where I could get the information about that?Unfortunately, I did not happen to find the way in which I might be able to contact you directly.Thank you in advance for your answer as well as for your support!

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10 months ago
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1EA projectNew Here
posted in Ask The Community
I opened MIRO link in wrong account and board is visible now

I opened Miro link and added to team a board which should be private and not seen to others. I cant remove it because I am view-only and I do not see delete button. I need to do it immidiately.  

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Robert Johnson
10 months ago
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Jens Leth-NissenNew Here
posted in Ask The Community
Draw.io does not always save back to Miro - And diagrams are blurry!

I have now several times seen that i do a lot of changes to my Draw.io diagram. When hitting save and close i goes back to the version before, and when editing again all my work is gone.. no way of getting a version historic or something like that. Its just gone.!!!This is so annoying, that im considering to skip both Miro and Draw.io. If you cant even rely on that save means save!!!Another thing is, that in order for me to present the diagram on my miro board, I need to put the diagram in edit mode in Draw.io. If not is everything blurry when shown through Miro. I does not matter if i zoom in or out..

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10 months ago
Anastasia Lebedeva
Anastasia LebedevaBeginner
posted in Ask The Community
Creating a branded sticker pack in Miro

Now, in order to select/like/dislike a specific board element, Miro has an integrated app with sticker packs and emojis (see left Object Menu → Stickers and Emojis).In addition to the default sticker packs, this section currently contains sticker packs from individual companies that have posted their templates in the Miroverse community of experts.We, as an agency that also shared knowledge in Miroverse, are also interested in creating a similar sticker pack in corporate colors for its further use, including as voting dots. Unlike branded shapes (“Shapes”), stickers are already easy to highlight when creating boards: the system clearly assigns them to the independent “Sticker” category, which allows them not to merge with other Shapes, and, thus, simplifies their selection and movement , as well as grouping and locking elements that are not them.

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10 months ago
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saichinnu1852New Here
posted in Ask The Community
Integrate Okta with Bubble

everyone! I'm new to Bubble and Okta and building a page using Bubble. I've already implemented login workflow compatible with okta. Now I'm going to introduce multi-factor authentication provided from okta for password reset workflow. If I press the 'reset' button, a request that enroll email MFA function in okta should be delivered(I might be wrong. But this is what I have learned from research). In this case, where does the request reach and how is it structured?I researched okta documents and other forums, but the answers were different and didn't worked for me. I'd appreciate it if you help me. Regards. 

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10 months ago
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