Ask the Community

I’m on free plan. The button used to work and then suddenly it stopped. I thought they just made it a paid feature or something and moved on, but with each time it becomes more and more annoying. What could be the issue? The person is an editor if it matters 

I have a board which I am trying to add to  but keep loosing all the bits. When I scan out it doesn’t really help and I still can’t see them. Is there a way to go to them? A shortcut or the like…[frustrated user]

Hello all, I’m confused about the minimum number of registered ’members’ you need to subscribe to the business plan. Am posting the question here b/c miro’s online form doesn’t consider my gmail address to be a ‘business email’ so I can’t even submit an online form. I’m a consultant, and will be using miro to run meetings and workshops for my client. Is a short-term project that will end in Q1 next year.The miro registration page doesn’t let me subscribe unless I have a minimum of 5 ‘members’ which increases the cost. Does anyone know why I can’t subscribe for one member? All of this hassle, just to subscribe to the 14-day trial too!   Thank you! Regards, Dorene   

Hi everyone,for some reason NONE of the Apps that are accessed through the plus sign on the left side are seen now. And none of my colleagues faced such problem. Maybe anyone has an idea? Thank youAnastasia

On enterprise plan and I’d like to audit who needs licenses.I would like to see who actually edits boards vs just opens boards to participate. I’ve already found a couple via word of mouth, but don’t see any way to find if a user made an edit to a board in the audit log, just in the individual board activity log.Am I missing something? Or do I need to figure out how to do something like querying across multiple board activity logs for a more complete picture via the API?

Is there a way to import an entire tree of work items from DevOps into Miro? If I want to bring, for example, all the items below into Miro I have to do it individually via the search of the title. This takes forever. Is there a way to search on ID and add multiple IDs separated with commas, or something easier? It would be great if I could search on a Feature in DevOps and then move the entire tree to Miro, or allow drag and drop from DevOps to Miro.I’m hoping someone can help me...I have to search individually for each one of the work items below in order to get it into Miro. MIRO SEARCH... DevOps List I want to add to Miro..Then perform the same search on the titles below, individually. 

While launching the Miro app on my iPad I see this page, can’t reach my boards, can’t enter the main menu. The same in Safari. I have already deleted the app and reinstalled it. With no success. Please, help me 

Hello, I hope you are doing fine! Last month I was charged payments for 3 people although I didn’t add a new one. I would like to ask you for a refund for the third member on my bank account. Thank you!

Hi all, I love the ability to embed and edit draw.io diagrams directly in Miro. This allows us a great deal of interoperability between different tools. I’m experience an issue with this though, which might be related to our setup and configuration, or more simply a little bug, so asking for advice here if others are experiencing the same. Currently when adding an hyperlink in a draw.io diagram on Miro,  this is not rendered in the Miro visualisation of the diagram. I’ve tried using a Text element and adding the hyperlink via the menu, I tried adding the link to a label on a shape or by adding the link directly to a shape, but they all have no effect on the Miro visualisation. The hyperlink is saved in the draw.io diagram and when re-opening the diagram for editing the hyperlinks are shown correctly while in edit mode, but as soon as you “save and close” they are not visible or clickable. Thanks for your help with this!   

I’ve tried pulling the node away, I’ve tried right clicking and checking it’s settings, I’ve tried it with auto on and off, I’ve even tried looking in settings, and CRLT doesn’t work, is something broken?

I make template boards which i then copy and teach from. After rearraign my frames, which includes renaming frames and moving them around it the frame organizer I make a copy of the board. The copy undoes all my work with the frames, nothing copies over correctly all the frame are named incorrectly and aren't in the same places that I left them. This is REALLY annoying because it's a lot of work to organize the frames in the first place 

Hello everyone,I work for a large organization with teams spread across multiple countries. I recently attempted to upgrade to the Business plan but wasnt able. After reaching out to Sales Support, I learned that over 100 accounts have been created (possibly that more than 40 teams might already be using Miro).Because my company’s domain is already in use and tied to existing paid plans, I’m unable to proceed with the upgrade. Joining another team’s plan isn’t a viable option.Is there a solution to address this situation? The sales team wasn’t able to help.Thank you!

Hi, I am trying to duplicate a miro board but when doing so, the order of the frames always changes completely. i just want the same setup as in the other board, can you help me out?

New Bugs found i guess:We have a complex Template, with many Layers, Sticky Notes, Images and Shapes….  Recently i find more and more behaviour that i can only explain as being a bug. The most recent:When i look at the template origin (via “Edit” in the Templates Menu), therefore the template from which instances of that template are generated, then everything is “fine”.But when i create a template from this source (via “Explore Templates” and then “Use Template”) then this happens: The sticky notes from the cluster, dissappear from their clusters and appear suddenly randomly, but reproducable on the “Introduce Participants” canvas, as well as the “Collect and priorityse critical assumptions” canvas: What does this mean “randomly but reproducable”? Well, it happens now every time i create a new board from the template, and it has no apparent reason. Why do those sticky notes move over there? Why those sticky notes? Why they look so well structured and in line?Additionally, at the end o

I’m looking to fully clear a webwhiteboard. To be able to use a cleared canvas space with a fresh link to share with a set of new collaborators. I do not want the previous collaborators to have access to the new white board. Looking the do this a few times with in a 24 hour period. How would I do this?Once a webwhiteboard is saved and i try open a fresh webwhiteboard it always brings me back to the previous saved board.

Hello . I can’t pay and upgrade my miro plan . When I pushed the button “upgrade” everything was freezing . I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work . But I need it very much and as much quicker as possible.  

So mainly, I have switched from Business Trial plan to Starters accidentally, I wanted to have no subscription and now Miro platform charges me an annual price, which is not bearable. Additionally, I cannot cancel the subscription on the platform. Whom do I contact to solve this issue? Or if you had similar one ,I would like to hear any feedback! Thanks

Hello !A colleague has created a project with a zoom of less than 1% and a font size of around 5000.I tried to find a solution by selecting everything and changing its size, but we lost the order of things and some graphics became larger. I believe that we need to start by creating everything with 70% or 100% from the start. However I am wondering if there is a solution that someone knows.Thank you so much in advance !

Is it possible to invite students for collaborating on a board without signing in with an email adress? I have no education login yet. Thanks!

Hey guys,all of our group members wanted to go to the board but we got a notofication, that it was deleted. I created the board and I’m also the admin of the team but it isn’t in my trash. It just sort of vanished. None of us deleted it. Did any of you have a similar problem?Please help, it’s urgent!! All of our team research was on there!

The resizing of the page when using the plantuml plugin is making it unusable

How to share board with presentation option, without invite to the team?When I share board there is no option for presentation. Share presentation (beta) is not an option because it does not know that it should turn of frame lines. 

I would like to share as presentation, but I have frames that overlap other frames and it is full of frame borders. Can we just turn them off like in regular presentation?

Hi ,Partial Content disappeared in free plan. The frams and the subject are there but my created Mindmap and screen shot even my words and summery are gone! 

Hey! I’ve deleted a user and transferred all of their boards to me. However I can’t see any of the private boards they had. Are they deleted with the user? Can I retrieve them and find them somewhere or are they gone forever?