Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,743 Replies

6748 Topics

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Amy JudahBeginner
posted in Ask The Community

Question about auto-sync

Hi there!I was wondering if we can manually sync our board instead of automatically doing that. I have found myself in the middle of recording on screencastify and the board starts syncing. Obviously while it is syncing I can't continue my lesson and time is limited. Any ideas?TIA,Amy

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3 years ago
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Fiona CoughlanNew Here
asked in Ask The Community

Sharing links with the public without having to sign up for Miro

I am a consultant looking to use Miro for a virtual community event. I need to be able to share the link to the whiteboard with the general public so they can comment and respond to questions without having to sign up for a Miro account. What subscription level do I need to purchase to make sure this is possible? I know this is not available for those with a free account. 

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Robert Johnson
2 years ago
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E@ABeginner
asked in Ask The Community

Education board not visible in dashboard

I just had my education account (student) approved after using a free plan. The Q&A article said the following:I received a notification that my Education license was approved but my account is still Free. - You're probably a member of multiple teams. Please switch to the Education team on the left sidebar of your dashboard.I know I cannot make new teams with an education account, but no Education team has appeared on my dashboard. Am I missing something here?

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2 years ago
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Moana RangiBeginner
asked in Ask The Community

How to find the total no. of boards for a team

Hello,Does anyone know where to find the total number of boards for a team.  Not a project, but the entire team under one membership group?And, is there a way to filter boards by someone else’s name?I’m trying to establish governance around data, and we need to archive regularly. 

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2 years ago
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Troy HelmNew Here
asked in Ask The Community

How to edit user's account name?

I recently added a new user to our Consulting subscription, and in the list of Active Users for our account I see that instead of her first and last name showing up as associated with her email address, it just says “Guest”. All of our other full-license users have the first and last names showing. Even though I am the Company Administrator for our Miro account, I can’t find a way to edit this so that her name will show up properly. How can I edit it? 

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Robert Johnson
2 years ago
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Andy HallBeginner
posted in Ask The Community

[POTENTIAL BUG] Updates will not load in Feed pane

Hi there.I'm having problems with the "updates" functionality.When I try to see my unread messages, the Updates pane opens but the content will not load. I just see the spinning wheel.I’ve left it for hours, and it still doesn’t load.Toggling between “All Updates” and “Unread” makes no difference.The same issue is present using the Mac app, and across different browsers.This has been the case for a couple of days. I’m unable to manage access requests as a result. Can anyone suggest how I can sort this? Thanks,Andy

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2 years ago
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Jacinta HaBeginner
posted in Ask The Community

Is there a way to turn off notifications to a specific board that you created instead of having to turn off all notifications in my profile?

Just need to turn off notifications for one board

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2 years ago
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Naomi FukutoyamaNew Here
asked in Ask The Community

¿Cómo cambiar idioma?

Hola, ¿Existe una versión en Español? Estoy buscando la forma de cambiar idioma, pero no lo encuentro… gracias!

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Alejandro De Blasi
2 years ago
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Gamze TekkeBeginner
posted in Ask The Community

Miro Email Address Confirmation

Hi, I want to be a member of Miro with my @ okan.edu.tr extension e-mail address. However, the confirmation mail is not received. I have read your article on this subject and completed everything I had to do. However, my problem was not resolved.Can you help on the subject.Thanks, 

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2 years ago
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Lynn SaadiBeginner
asked in Ask The Community

Colleagues can't sign up (not receiving confirmation email)

Hello, I’m trying to share my board with my colleagues, 5 of them seem to be having the same problem.They are not able to just log into the board as guests. My link (shared via copying the link from Miro) is set to allow my team access to view and edit the board. I have no password set, and it shouldn’t be stopping people from joining. When clicking on the link, they are taken to a sign in page. They are not able to sign in or create new accounts as they don’t seem to be receiving verification codes. They are trying to log in via their British Red Cross emails, and we do not have any sort of firewall or security measures against Miro as the rest of us can access the board just fine.  Is there any way they can just join as guest without having to log in? Any help on this matter would be appreciated!

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2 years ago
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ela2021New Here
asked in Ask The Community

Jira Cards connection issue in Miro

Hi,Our Jira instaled on the Server.I see Miro is Available for: Jira Cloud, Server and Datacenter (LDAP-protected too).But when we try to use Jira Cards in Miro, we get this error:" A connection is initializing"As you see the picture I get an connection issue when I try to select Jira from 3 dots in Miro.Any help would be greatly appreciated. BRElaheh

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3 years ago
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KelKBeginner
posted in Ask The Community

[POTENTIAL BUG] Board Position Jumps when using Stylus on Android (tablet app)

When using a stylus on my Android tablet, the entire board shifts down and to the right. I’ve uploaded video of the behavior here.Please note that this happens whether my palm is on the screen or not. Thanks for looking into this. Please let me know if you need any additional information.

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Robert Johnson
2 years ago
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Maria GabrielaNew Here
asked in Ask The Community

Why don´t I have a left toolbar?

I joined for the first time to a shared whiteboard. Many other had edited, but for some reason I can not. I don´t have the left toolbar, not even the pointer/curson, nor the option to add sticky notes or to use the pen… anything. All I have is the little hand and the change to add comments. Why? How can I solve that?Thank you!

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Robert Johnson
2 years ago
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Leo ZuiddamBeginner
posted in Ask The Community

Edit Tables by Guests

I have a team plan. Everybody with the link can edit.However, people can not edit the tables. After logging in they can.I was not expecting this. They can do other actions on the board, like adding sticky notes etc.

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3 years ago
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Shawn WalshBeginner
posted in Ask The Community

Create frame key command

Is there a key command for creating frames? Or selecting multiple items and then creating individual frames from them?

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2 years ago
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Brian MullenBeginner
asked in Ask The Community

Joining a team is broken?

Our company is trying to use Miro.  We have a paid account, and sent invites to the users.  When I click to accept my invite, it has me create a login, then gives me my own empty team with no connection at all to the one that invited me.How is this supposed to work?  Why doesn’t the INVITE take me to the TEAM THAT INVITED ME?

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3 years ago
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Jean-Claude LeclereNew Here
asked in Ask The Community

"Use template" is not avaible

Hello! I didn’t found any informations concerning my problem. Maybe can somebody help me to solve the following problem. I saved different custom templates in the category “personal”. normally I had no problem to use them. But now I can’t klick on “use template” with the App on my Mac. On my iPad its works… The Bill is payed :-) Any Idea how I can solve that? Thanks!

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3 years ago
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Vishali KorrapoluNew Here
posted in Ask The Community

Quickly go to objects connected by the connection tool

Question:When using the Connection Line tool or just drawing an arrow between the objects that are  far away on the board - is there a way to quick go between the connected objects?More details :It is a challenge to go the connected objects as the boards are very big and  complex as objects are  within in the visible area when zoomed in.  Tried to use the “Link” feature, however, this is not as user friendly as arrow/connection tool as we need to know the object names to link them.  Saw a topic on Arrow-Following, however do not seem to be exactly what I am looking for, hence posted this topic.

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4 months ago
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Sam LongBeginner
asked in Ask The Community

Finding out Miro board file size

How / where do I find out the file size of my miro boards?  Do I have to create the backup file and look at the size of the backup or is there a way in the browser or app interface to easilysee how big the file is?

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Kiron Bondale
2 years ago
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jtkExperienced Community Member
asked in Ask The Community

Remind me, please. Who can see what?

It’s been awhile. I have a team that has a couple of boards. I want to create another board and then share it publicly. It is my understanding that viewers will only see the board I have shared and not the other two boards created within that same team. Is this correct? Thanks. 

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Robert Johnson
3 years ago
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michele bartoliBeginner
posted in Ask The Community

New Board Owners - notifications

When people leave the company and we deactivate them, will the team admin of their boards who inherit ownership be notified that they have just become new board owners?  TIA

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Robert Johnson
2 years ago
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Amber VerstraelenBeginner
posted in Ask The Community

First time user: adding clients to the board?

Dear colleagues, I am using Miro for the first time and wondering how to add my clients in the consultant plan - each board/ project should only have these clients that are relevant to it, but I am stuck at the basic beginning: adding the clients to the board.Can anybody help me please.Much appreciated.Amber

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Robert Johnson
2 years ago
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Zach LuteNew Here
asked in Ask The Community

Word-wrap related crash in MS Store Miro Windows app when typing at the end of a line after backspacing

I am experiencing an easily reproducible crash when using the Windows app and it appears to be related to word-wrap happening on a Note and then typing at the end of the line after backspacing. This happens to me many times every day (I presume because I am a terribly inaccurate typist) and is incredibly frustrating.To reproduce:Create a new note on a board. Type “Uses Duo Heir” (this should wrap to three lines). Realize you’ve once again mistyped ‘hierarchy’. Hit backspace three times. The line will now unwrap back to the second line. Type ‘i’ in an effort to actually spell a word correctly. The app will freeze up and then crash.Please let me know if there’s a better way to report this. It’s slowly driving me mad.

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Robert Johnson
3 years ago
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Peter MorenoNew Here
asked in Ask The Community

Why my guest users cannot copy board content?

Hey, first of all it is very annoying not to be able to easily contact direct support from Miro,Now, why my guess users cannot copy board content? even if all settings are correct on the board and team level? is this a license restriction? my guess are using free accounts, and I got the “working with clients” type of license,any tips,Thank you!

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Robert Johnson
1 year ago
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Kenji LefèvreNew Here
asked in Ask The Community

Copy / paste text in kanban cards not working

HelloIn a kanban card description the copy/paste text does not work which is a shame since text is supposed to be quite long here. Things I’ve tried:cleared the cache for miro.com logged in / out Note that copy paste on board item is working.Anyone idea is welcome !

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3 years ago
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