Ask the Community

Line grid not displayed on the frame when exporting to a pdf file, what should I do?

When I click on the number under Guests, I get a 404 error instead of the list of Guests. Do I need a certain level of privileges to see the list? 

Dear Miro Support Team,My name is Oleksandra, a private language tutor from Ukraine. I’ve been using Miro to create engaging educational content and interactive lessons for my students, especially younger learners.I recently found out that Miro provides free premium access to users from Ukraine in light of the ongoing situation. I would like to apply for this opportunity to further enhance my teaching experience and offer even more dynamic and structured lessons.Miro has become a valuable tool in my online classroom, and access to premium features would allow me to make even greater use of its capabilities.If any verification is needed, I would be happy to provide supporting documents. Thank you for your commitment to supporting Ukrainian educators during these challenging times.Warm regards,Oleksandra Metelskametelskaoleksandra6@gmail.com

Hi Miro team,My name is Yelyzaveta and I’m an English tutor from Ukraine. I often use interactive materials in my lessons, and I think Miro could be a wonderful tool to make classes more engaging and fun for my students.:)I was wondering if there’s any way for teachers here to get free access to Miro, or if you already have special support programs for educators in Ukraine.I’d really appreciate any advice or links you could share.Thanks a lot for your help!Best wishes,Yelyzaveta 

Boards that I own have been deleted when we removed an old staff member's account. How can I bulk restore these? There are so many and I need access to them all. 

Hello Miro Support Team,My name is Valeria, and I am from Ukraine. I actively use Miro for teaching Ukrainian here and abroad. I learned that Miro provides free access to premium features for Ukrainian users due to the ongoing situation in the country.Could you please let me know how I can apply for this offer?  Thank you very much for your help and support!Best regards,Valeria

I had this problem before  and i was luck to click the back button and wait  and it got fix , that was nightmare, today it happened again and guess what this time i couldn’t save it reverse it all layers messed up and now i dunno what to do with it 2 years of work goes to trash. I dunno what to do, very disappointed Posted on 21 Sep 2025, 00:19update , entire board shifted , going back to history trying different timeline to roll back, no helpall events recorded in history shows my bored shifted. can someone help please ?

Hello together,i created a business miro account today and received a 14-day trial version. I also need the AI Prototype feature for my work, but I can't purchase it with a trial version. Now I wanted to convert my trial version to a full version, but I can't find any way to do this. It also don´t work to cancel the trial version and upgrade the plan - i have always to use the trial version.Unfortunately, I can't test the AI Prototype either. 

How do I get back my boards, my entire account is a blank slate! the board link that is missing is thsi - 

I subscribed to R-adjuster template and it is not being produced

Dear Miro Team,I am writing to seek clarification regarding a recent invoice I received. On 21.09.2025, I was billed $80.42 for the Starter Plan. However, I am unsure why this amount was charged, as I have not made any changes to my plan that would justify such a fee.Could you please review the details of this invoice and let me know why this amount was billed? If there is an error, I kindly request a correction.Thank you in advance for your assistance. I look forward to your prompt response.Best regards,Katjas Schule Team

My name is Yuna, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine. I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes. Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users? Thank you very much in advance for your understanding and support.Warm regards,toreckvodafone924@gmail.com

Hey,I’m a member of a number of Teams. I’ve noticed recently that when I open up Miro (web, via SSO), it defaults to a certain Team. Unfortunately it’s not my main Team. I can’t work out how to change the ‘default’ Team? I’ve tried resetting cookies, and also logging out from my desired team in case there’s a “last accessed” setting, but it’s still defaulting to the wrong team.Any ideas?Thanks!David

Hello! The new doc function (Beta) seems very handy. But is there a way to export / copy the formatted text to another text editor? With copy-paste the formatting ist lost. CSV export seems the only option – but this is not what I’m looking for.

Здравствуйте. У нас бесплатный тариф, вчера миро медленно умирал, висел. В очередной раз пытаясь поработать на доске, что-то пошло не так, куда-то нажала, в результате на доске полная вакханалия: слои фреймов, стикеров и блоков перемешались, стали полупрозрачными, стрелки, отражающий взаимосвязи, поехали, кто куда... 😥 Можно ли вернуть на бесплатном тарифе версию доски по состоянию на предыдущий день?Быть может, разово техподдержка может с этим помочь?Пожалуйста, спасите! 😢

Okay, so I need to print one of my boards on a poster size paper because it contains a lot of information. However, I do not know how to save my board in such a way that doesn’t shrink all of the content to a tiny size! When I save as a pdf or image, none of the words are legible. Help please!

I purchased a Miro license due to free user restrictions, however now that I am a paying user, the banner telling me to upgrade persists and I’m unable to edit the board.  

I find interesting problem. I can select similar objects in board and add its to new layer.When i move one objects of this layer, all is okBut when i move some, its return to default layer.Move 1: Layer not change Move​ more than 1: red cube return to default layer  

Hello!I am a teacher from Ukraine!I am wondering if it is still possible to get a free plan for Miro for Ukrainian citizens?I would really appreciate it if you could help me!Thank you in advance😉

After working in MIRO and updating my board, I click on MIRO logo (upper left hand corner) to return to dashboard to logoff of Miro.The Dashboard never appears; only a spinning MIRO logo appears.  Even after 5 minutes, it is still a spinnning logo.In order to log off, I have to open another MIRO session and logoff from that one.Then the original session pops a message stating "MIRO is being updated, reconnecting.....", then the original session will close out.This has been going on now for at least 3 weeks.Thanks 

Some PDFs and JPEGs which are 300 or sometimes 600px resolution that I upload are blurry at any magnification. What to do? : )

Dear Miro Support Team,My name is Martina, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and adults and organize educational activities to help them learn effectively. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Martina Voitaliuk

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( It is Business plan so it’s very expensive and I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). My salary can’t cover this :(I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

I'm a user from Russia, Moscow. I've been using a free board with my students for several years.But today Miro is not working without a VPN. I cleared the cache and restarted the computer, but it didn't solve the problem.

I have a paid subscription, and do not want to answer this same question every time I open a board? Thoughts on how to get rid of it?