Ask the Community

How do I disable shortcuts? I have to use my keyboard for other functions.

Currently in the History Timeline only the day and month are shown. This is very unconvenient and a problem, when you have a timeline spanning over several years. So please show the Year of the Dates in the History Timeline and Versions Timeline.

Hi everyone,I’m looking for some advice on how to best manage a workshop on Miro with about 80 participants, all working simultaneously on the same board (mainly adding and moving sticky notes).I’d like to understand: Board performance: With this many users at the same time, should we expect any lag or slowdowns? Are there best practices to avoid performance issues? Admin accounts: What type of account or license should facilitators/admins have to properly manage the board (permissions, moderation, frames, timers, etc.)? Participant access: Is it enough to invite participants as Visitors so they can write, add, and move sticky notes? Are there any limitations we should be aware of for Visitors?

Is there a way to import an entire tree of work items from DevOps into Miro? If I want to bring, for example, all the items below into Miro I have to do it individually via the search of the title. This takes forever. Is there a way to search on ID and add multiple IDs separated with commas, or something easier? It would be great if I could search on a Feature in DevOps and then move the entire tree to Miro, or allow drag and drop from DevOps to Miro.I’m hoping someone can help me...I have to search individually for each one of the work items below in order to get it into Miro. MIRO SEARCH... DevOps List I want to add to Miro..Then perform the same search on the titles

I’m experiencing some strange behavior or bug in one of my miro boards this week. Text wrap is breaking when I copy/paste from a Miro text block to any other text (in and out of Miro). So if I copy text to another text box inside of Miro, or even another application it seems to treat the copied text as a continuous string of character and I have to re-do all of the spaces between words.Any help or advice welcome!

Is there anywhere to report users who are scammers/phishers? I just received a PM: Clearly not legit.

There seems to be a phishing inbox messing going out the community. it is asking you to put you credit card details in Send private message to Miro Verification Team Miro Verification Team  1 hour ago Dear Miro User, To uphold our commitment to security and comply with the new global "Digital Identification Rules" effective December 10, 2025, Miro is enhancing its verification system for all collaborative workspaces. This is a mandatory step to

Hi,  I need this resolved ASAP,  you’re still billing me even though I’m on a free account.   Thanks, 

Today all my tables have disappeared from my Miro board. I copied them from a previous board version and pasted them back to the board and they keep disappearing again after a few minutes.

I work with several colleagues in a timeline template.We also use the table and Kanban functionalities.The problem is that if I change something in the view, filtering, or settings, it also changes for my colleagues.That makes it difficult to work that way.Is there a way I can make a change to the view without affecting my collaborators?I have already worked with different frames. But there is no synchronization of the content across the different frames.

Hi, we are having two data tables on a Miro board but out of a sudden, the data is not loading anymore, only showing the pulsing loading for about 30mins. Already tried different browsers, the app, etc. 

I used the tables widget to organize my work, but now it won't load and creates terrible problems in my work. It was overloaded and I wanted to split it into parts for optimization, yesterday everything was working, but today it is impossible to load it. The information in it is critically important for me and the company to work tomorrow, but I cannot get it from there in any way. The help center and the articles from there also didn't help, the solutions didn't work. What should I do to get the information? It is impossible to contact support or somehow extract the data. This is a failure, Miro. We wanted to buy a Corporate Plan, but now we are thinking of abandoning the decision altogether. Disgusting! 

Hi! I cannot write or do anything on my board. Nothing is working. Miro Support didn`t answer the question....Help… Is anyone else experiencing the same issue?

Dear Miro Support Team,I am writing to request immediate cancellation of my subscription.I subscribed to the paid plan several years ago, but last months I haven't used it and forgot to cancel 4 days ago I attempted to cancel the subscription now as I don't need the subscription. However, your system has continued to attempt charging my card and blocking me from cancelling, even though I no longer wish to use the paid plan.Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges.Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system.I appreciate your prompt help with this situation.Best regards, Marina

Dear Miro Team,I hope you are doing well. My colleague recently informed me that Miro is currently offering a free subscription for users in Ukraine. I wanted to kindly ask whether this program is still active and if it would be possible for me to benefit from it as well.I would be very grateful if you could provide more details about the eligibility criteria and the steps required to apply.Thank you in advance for your support and for everything you are doing for Ukraine. I look forward to your response.Warm regards,Kateryna Zubyk

Dear Miro Team,My name is Yuliia, and I am an English online tutor based in Ukraine.I am writing to kindly ask if it is possible to be considered for a free Education Plan or a free upgrade to my account as part of Miro’s support for Ukrainian educators.I would be incredibly grateful for any support you could offer to help me continue teaching effectively.Thank you for standing with Ukraine and for your time and consideration.❤

Collaborators are reporting that they see the Miro timer start up but after a while disappears. How do I keep it from disappearing?

The sidebar does not fit into my work flow, there fore I close it every time I use Miro. Every time I log in to a computer and open up Miro the side bar is open.Why does using Miro necessitate closing down an unwanted side tab, how come the work space is not how I left it? I close down the sidebar, sometimes multiple times a day, when jumping between meetings and computers. How do I stop this being a part of my day?

I am trying to create a new Road Map planning blue print. It loads all 13 pages but then comes the spinning circle of doom, it jst spins and spins and spins. I worked out if i refresh the page, that fixes the issue, however, i have also noticed, the objective board that is synced to the company timeline, company road map, is also synced to team b, c, d, and e, meaning anything added to any of those objective frames, is populated on all other teams boards. Is the any way to unsync this as it means we can’t work as teams individually

Sehr geehrte Damen,wenn ich mir die Preismodelle anschauen, werden mir 16,-- angezeigt, jedoch 23,60 von meinem Konto abgebucht. Ich bitte um Sachstandsaufklärung. LG Helmut

Hello everyone, I have so many small elements that I want to link to one parent. Is there a way to do it automatically instead of doing by hand?  P.S. I wish I could search by tags on Miro Forum. 

 I changed my mind and don’t want to use the miro app anymore. I want to use it in the browser. I have wasted so much time trying to find out how I can change the default application for the url back to the browser not the app! anyone? I get this alert everytime I open a link.I’ve trieddeleting miro appresetting browser settingsBasically I don’t know how to access a miro url to say “always open in browser” 

I was offered a free trial of the Business plan which I took. Now that it’s finished, my boards are locked as my account is paused until I choose a plan. The problem is, when I go to choose a plan, I can’t select the free one - any ideas why or what I should do?When I open a board: When I follow the link, ‘free’ isn’t there/selectable: The email I received: 

Hey, two years ago I got a Miro educational plan. However, few weeks ago it has expired. I’ve applied two times since then, without any success. I’ve filled in all my correct information to apply. After I’ve applied, I haven’t received any emails like like “Pending educational plan application” or something.  Does anybody know how I can fix this issue?

I was using Miro's free trial. Miro attempted to bill me, but the transaction initially failed because my card limit was too low. A few days ago, I increased the limit, which allowed the payment to process. However, after being successfully billed, the business features I paid for have not been activated. Does anyone knows how to contact support directly?