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Question

Recovering access to a Miro account linked to a decommissioned corporate email

  • Oct 27, 2026 3:36 PM UTC
  • 1 reply
  • 10 views

Hi Miro team,

I'm trying to recover access to an old Miro account that I created two years ago using a corporate email that had a domain change.

The email address has since been permanently decommissioned. Unfortunately, I recently got logged out of Miro and can no longer sign in or reset my password because I don't have access to that email account anymore.

I contacted Miro Sales, but they advised me to contact Support. The issue is that I currently only have a Free plan and cannot find a way to open a support ticket.

I am the original owner of the account and can provide additional details if needed, such as:
- Full name
- Old email address
- Approximate account creation date
- Names of boards or other account details

Thank you in advance.

1 reply

Eca
Mironeer
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  • Mironeer
  • Oct 27, 2026 5:39 PM UTC

Hi ​@Judit Costa Infomed 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!