Hello Miro Support team,
I'm reaching out because I'm locked out of my Miro account and unable to recover access through the normal process.
My account is registered under the Education plan with the email address a***a@etudiants.u-paris2.fr. My university recently changed its email domain, and this old address is no longer active or accessible to me.
When I try to sign in, password login is currently disabled and I'm prompted to use a magic link instead. However, that magic link is sent to the old, inactive email address above, so I have no way to receive it and complete sign-in.
Could you please help me regain access to this account and update it to my new, active email address? I'm happy to provide any verification you need (student ID, proof of enrollment, confirmation of the domain change, etc.) to confirm this account belongs to me.
Old email (no longer accessible)
Thank you very much for your help.
