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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,826 Topics
  • 26,279 Replies
7826 Topics
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rhondalawsNew Here
posted in Ask The Community
Alignment Tools Missing

I am unable to swipe to select multiple items with my mouse (have to hold down key and click each one). Also, I have no alignment tools. When I finally get multiple items selected there are now alignment tools (I can align text but not items).

139310
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4 months ago
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Deidre DunhamNew Here
posted in Ask The Community
Zone with nested frames

create a zone/section/room which allows nesting multiple frames.  I share a project or team board with several coworkers.  Having one board is great for collaborating and sharing tools and resources, but we want to block off section/area for our personal work. When I share a board with visitors, they get lost or confuse with all the board’s space. I wish that they could search for the zone name and find our work.

2492
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4 months ago
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Luci MooreNew Here
asked in Ask The Community
Copy/Paste only works on text I didn't create

Hi there- I am using latest MacOS, using Miro on Desktop App, Chrome and Safari. This issue is replicated the exact same way on all three. I have a large flowchart I created in collaboration with my team. Text inside shapes that I did not create is easily copy/pasted into any text file. Text inside shapes that I DID create will not copy/paste, even if I manually re-type it before copy/pasting again. None of my shapes are locked.I am the owner of the account and the board. We are using a free account. There are so many other threads about this issue, but I have not seen anyone mention that only SOME text will copy/paste and other shape’s text won’t. 

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4 months ago
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Sylvana SittnerNew Here
posted in Ask The Community
Speicherung des Bords leserlich

Ein liebes Hallo in die Runde,wir nutzen seit neusten das Mirobord, um unsere Aufgaben im Team zu verteilen und neue wöchentliche Aufgaben zu organisieren und zu strukturieren.Eine Wöchentliche Speicherung des Bords wäre super, damit alle Infos so wie sie waren erhalten bleiben (Kanban Work). Wenn ich daraus eine PDF mache, ist es so klein, dass man dies nicht mehr lesen kann, da echt einiges drauf steht. Wie löse ich das am besten?Gibt es Erfahrungswerte? Und ist es besser händelbar, wenn wir die kostenpflichtige Version holen?

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4 months ago
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Kamile RasteneNew Here
asked in Ask The Community
Wacom tablet right-click and drag stops working

When I open Miro (either Mac app or Chrome browser), right-click and drag pans as expected. If during a pan I lift up my pen out of signal range of the tablet, right-click pan locks in Miro. Single right-click still opens the menu and space-bar + click pan works, but right click and drag doesn’t.Summary:pan locks by lifting up the pen completely out of range, doesn’t matter what I do afterwards with the pen.  pan unlocks if I right-click with a different mouse inside the Miro board. Does not matter what I do outside of it lifting the pen just to the edge of range where the “hand” icon disappears and right-click menu starts spamming, and returning back in range causes no issues this happens in both Mac desktop app and Chrome browser. This is the first time I observe this issue, it is disruptive to my work flow, since I use right-click and drag to pan the board. I have been using “Wacom one” tablet with Miro since two years ago, but I haven’t used it much for the past few months, so this

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K
4 months ago
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Farah BeardBeginner
posted in Ask The Community
Jira Roadmap

Is the Jira Roadmap Integration App available?  There was a mention of it being released in early 2024.  I have seen the Jira Planner (Program Board) app but not the Jira Roadmap app.   Can someone shed some light on this ?Many Thanks. 

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4 months ago
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Y.T. ChengBeginner
asked in Ask The Community
some of the tabs are not align

First time using miro, help me align tabs plsDid switch on “Align Objects”, but some of the tab are not align.In second screenshot, the left part are align, the right part are not align.

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4 months ago
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Lila ReisNew Here
asked in Ask The Community
Classifications and Publicly Sharing

Hello Miro Community,I have a few questions regarding the classification of boards using the four categories (Public, Internal, Confidential, Restricted) and the automatic classification updates. Invite Panel Change: After applying a classification to a board, will there be any changes to the invite panel? If so, what kind of changes should I expect? Permissions to Change Classification: Can owners, co-owners, and editors change the classification of a board? Who is responsible for managing and changing these classifications? Specifically, who can change the classification in the backend, not just on the board itself? From my understanding, while owners can change the classification directly on the board, adding or managing general classification options might only be possible for the enterprise account owner. Could someone confirm or correct this?Thank you for your help!Lila

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4 months ago
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Luis PiresNew Here
asked in Ask The Community
BUG: Text Changes With Different Zoom Levels

Hello all,Am I the only one experiencing a bug where every time I zoom In or zoom out the text changes, and it never has the initial version? Details:Tried to clean cash and cookies - did not work; Experiencing this from Desktop in the browser Google Chrome. In incognito mode does not solve the issue. In Microsoft Edge it works fine - might be an extension, maybe. Best regards,LuisPS: Example - A part of the flowchart with different zoom levels. 

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ElvaMiro
Mironeer
4 months ago
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ZhannaFalkaNew Here
asked in Ask The Community
Please help me return the board

Clicking on the link does not help, there is no message to restore. Help me please😥https://miro.com/app/board/uXjVN7qRidQ=/

251
ElvaMiro
Mironeer
4 months ago
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LeschmidtNew Here
posted in Ask The Community
Mindmanager import/ export Miro

I like to move from Mindmanger to Miro but have many existing maps in Mindmanager which i have to import in Miro to avoid double work. How does this work? Is there any possibility? 

1021
ElvaMiro
Mironeer
4 months ago
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Rimshah RazzaqNew Here
asked in Ask The Community
Sharing

Hi,Was hoping someone might be able to help.I have two teams area in miro , and the sharing access looks very different.I have a space called: Product Group - Mobile OKR & BBC Sounds App. In the BBC Sounds App space I can share correctly and allow Anyone with the Link to EDIT but struggling to share in the same way in the Product Group - Mobile OKR. Anyone know why this might be? Have attached images incase it helps.   

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4 months ago
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kmarlerNew Here
posted in Ask The Community
Downloading Miro Desktop App for pre-macOS 10.15 (e.g., High Sierra, Mojave)

Hi,I’m on macOS 10.13.6.According to the website, I should be able to use the desktop App.   But when I try to open it, I get this error message.  Is there a way to download older versions of Miro?

91213
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4 months ago
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Guilhem MorraNew Here
asked in Ask The Community
Managing access requests from phone

Hi,Up until recently I could manage requests access from my phone, which was handy when people were realising during a brainstorming session that they did not have a licence.I am accessing the admin UI on the Miro website since the app does not have admin features (afaik).Since the new user management model came in action, it has an extra ‘request management’ tab and I cannot see the ‘licence requests’ tab on my phone.Does anyone else manage to manage their licence requests from their phone? How do you do it?Thanks,Guilhem

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4 months ago
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Erik-HombreNew Here
asked in Ask The Community
Problem Syncing Between Phone App and Web App

I use Miro all the time and sometimes on my phone but I always run into this issue.I do some work on my phone via Apple Mobile Miro App I move to my Apple desktop/web browser Miro and my work I just did is not there I go back to my phone and it is there I refresh on my desktop but nothing is updated I go back to my phone and refresh… everything is lostIs this a glitch with Miro? Unfortunately, I am now unable to trust Miro’s Mobile App.

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4 months ago
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Gary SchneirNew Here
asked in Ask The Community
How to work with Jira sub-tasks

I am working with story boards and have some detail in sub-tasks under a Jira story.  I am able to find and insert a Jira story into my Miro story board fine, but I would like to see the sub-tasks too.  When I edit the Jira story within Miro, I can’t even see the sub-tasks.    Is there something I can do to be able to work with story sub-tasks?    

245419
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4 months ago
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MiokoooNew Here
asked in Ask The Community
Education Plan help

I am working on a diagram for my assignment using the Miro board feature but my education plan hasn't been approved yet, so I cannot download my diagram in good quality and I have to deliver the diagram in two days. Can someone help me please? 

462
ElvaMiro
Mironeer
4 months ago
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Jim StansellNew Here
asked in Ask The Community
Issues with Scrolling up an down on the board list page

Has anyone else been having issues today with not being able to scroll up or down on the board list page?  I was able to do this yesterday, and today i am not able to scroll up or down to see all my boards. Even the up and down keys on the keyboard dont work.  I have tried scrolling on other web pages and it works fine there. I have also tried it on chrome and safari, no luck.  

717
TheHoodieGuy
4 months ago
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ConradmaxBeginner
asked in Ask The Community
Sharing custom templates across organization

Is it possible to create custom templates in Miro that can be shared across an entire organization? If so, what’s the best way to set this up and make sure all team members have access to these templates?

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4 months ago
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Marta del Pozo LagneauxBeginner
asked in Ask The Community
In Sticky inserted Text: while editing, the line height and format don't allow to work well

My colleague came to me with the question I could not answer:He inserts copied text (also copied from MS Editor, without format) in a sticky note. While editing, it looks like this: That makes it very difficult to edit. Once he leaves the sticky, it looks like this: He has tried this in several (also new boards...) this problem seems to be attached to him, for others can insert the text in the stickys and have no problem with that. Has anyone have this problem already? Do you know how to solve it? Any ideas?Regards,Marta

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4 months ago
Erik Wright
Erik WrightNew Here
posted in Ask The Community
How does a Team Admin delete another members' board?

We’ve just started using Miro at the company I work for in the last 3 months or so, and cannot find a way for our Project Manager to delete others’ boards / projects in our Miro account / team. Based on the documentation I’ve found on Miro’s site, it seems that Team Admins are not really admins at all, as only board owners are able to delete or backup their boards. This makes sense from an ownership standpoint, however, it leaves our workspace cluttered with rogue / old boards. Our Team Admin shouldn’t have to remove the member from the Team entirely just to Administrate their boards, and manually reaching out to these team members occupies time in our work day because many team members are remote. Questions for the Miro Team: Can we get a more granular permission system so those with the Team Admin role can actually, you know, administrate the team / account? Or is this only possible if we have Company Admins through an Enterprise level account? Or will deleting & backing up board

451837
Robert Johnson
4 months ago
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jschatzmanNew Here
posted in Ask The Community
How can I pay?

I am trying to pay for a new account. The website makes it super difficult to pay the $10. At this point, my bank says that miro.com has charged my card $10, but the miro.com website won’t let me do anything until I “upgrade”. There also does not appear to be any customer service line to call. Please advise.

91
Robert Johnson
4 months ago
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PhieneNew Here
asked in Ask The Community
Board content disappered

The whole content auf my board has disappeard. Iven if I press Ctrl + A there is nothing. Also there are no board versions to restore. It is a Free Account so I also have no backup to restore.Is there a chance to restore the content? It was a lot of work.

472
Robert Johnson
4 months ago
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Kean LeeNew Here
asked in Ask The Community
Report a bug: Pin map/Mini map problem. Been very long, I wonder if anyone notice?

this is the whole map, and below is mini map:the top part was cropped out, and showing blank area, not focused.the mini map was working perfectly back when old days, I wonder Miro has hired some junior to f**k up the app.

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Kenneth Ritley
4 months ago
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Ed BurkeBeginner
posted in Ask The Community
Download board backups without Encrption

Hi, Does anyone know how to disable this feature? One used to be able to simply unzip the contents of the board backup. Is this part of a larger plan in the the Enshitification of Miro? https://pluralistic.net/tag/enshittification/Thanks in advance/Ed

304
Kenneth Ritley
4 months ago
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