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changing account

  • May 5, 2026
  • 1 reply
  • 11 views

Hello Miro Support Team,

I recently created a second account using a different email address and have already purchased a subscription on this new account.

Could you please advise how I can transfer all my boards and materials from my original account to the new one? I have tried copying the boards, but the images are not transferred correctly — they are missing after the copy. These images are essential for our work, so we need them to be fully preserved.

Could you please help resolve this issue or suggest the correct way to transfer boards with all content, including images?

Thank you in advance for your help.

1 reply

Eca
Mironeer
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  • Mironeer
  • May 6, 2026

HI ​@PolskiVibe 

Thanks for reaching out!

Since this involves transferring boards between two different accounts and issues with missing images during duplication, this is best handled by the Miro Support team.

 

They can help review your accounts and advise on the safest way to transfer your content while preserving all embedded materials. Please submit a request here:https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support