Ask the Community

Can I select and merge three sibling nodes so that the various points appear as a list in one single thread source? I tried selecting them with Ctrl-G (Grouping) on a PC, but no luck. Thanks!

Out team worked for a couple of hours on a mind map, and then the nodes have created additional random leaders/tree lines to an arbitrary point on the whiteboard. We are unable to select /delete whatever the thing is that the leaders are going to. also some node have just lost their leader / connectors

Hi all,  I use Miro with Zoom to run remote workshops. As I’m using Zoom, I don’t want to use Miro’s video and mic feature but recently when I share my screen these pop up and start running automatically creating an echo and awkward moment while I try to stop the Miro video and mic.  I never had this problem when I first started using Miro, then I experienced it about a month ago. Then it stopped and recently it started again. Is anyone else getting this issue? Will Miro fix this bug? I want to share my screen without Miro’s mic and video feature automatically running! 

Hi Miro squad. Recently Ive noticed that any SVG’s imported with a gradient in no longer work, it just converts the grad into a flat shape? Does anyone know why this might be happening? I can still copy and paste old svg’s from other boards and they work, any new ones import do not work. I’ve compared the code of the SVG’s between new ones Im making and older ones that used to work and there is no difference. In fact older SVG’s which Ive been able to use in the past with Miro, now do not import correctly, so it must be a Miro processing thing.  Can anyone from Miro HQ help or are there any other users finding the same issue?

Dear Miroers, How can I open a board in my Miro Desktop App, when that board has been shared with me for editing via a public share link and not by adding me as a team member? (This post seems to handle a similiar issue: https://community.miro.com/wish-list-32/open-desktop-app-from-web-browser-1357) Thanks for your hints! Best, Benjamin

It’s a small, small thing, but when integrated with Slack, the channel that Miro sends notifications to is labeled “Miro (formerly RealtimeBoard) Feed”. I haven’t heard anymore mention RealtimeBoard for a long time. Could this be removed? Just “Miro Feed”.

When I discuss something with my students, I need something like a pointer - to point on what I am talking about. It would be useful if they could see my cursor (and better - without my name under it). Is there a way to do it with Miro?

Hi, My name is tachikawa.I have a question. Where are miro's Bord and uploaded documents stored?I want to save the Bord and documents including customer information on my company's intranet. Is it possible?

Hello all!   Question: What are some best practices to manage very large ‘user Story framework maps’ without over-complicating entire process of creating user stories for user roles?     --- I just discovered this app and I am LOVING it! Its like Trello on steroids mixed with draw.io and balsamiq.  really cool software.   Right now I am using Miro to heavily document my ‘social application (think similar to Facebook) user activities, tasks, and stories.  I have over 1500+ user tasks so far.  In my case I have 4 areas of the application in which I have created (4) User Story Framework Map Boards   Public Area (where non-auth users can visit and what they can do) Standard users (User Type - A) - What authenticated standard user type A can visit and do Other User Type (User Type - - wha

Scenario1: When we add user email id in miro and send invite 404 ERROR is found when clicking on the link 'https://miro.com/welcomeDQj9EzXfPsJqhNwcZeUFr2PoxD7Q3nRg25CLK9H9eR8sNUKnZ3zK5ZpSSvrPqMJS' from gmail   Scenario2: When clicking on 'Go to Dashboard' from gmail - it takes the user to SignUp page if they are not logged to miro - should it navigate to SignUp or SignIn page?

I’m a teacher I like the the way I can organize my space on micro. A lot.  I want to broadcast my webcam and my voice to many students at the same time…. and give them the ability to see the board, my face, hear me and leave comments. No editing. Is it possible on Miro or the video chat function won’t work this way? What payment plan will it be? What is I want to broadcast to more people, 100 of them - should I better just open my Miro board, film the screen with another app, stick on my face and use a different platform. I mean, to use Miro as a background. I understand, the main idea of the platform is collaboration, but still…  

Hello, We have a web-app for online education that contains rooms for online conferences and workshops. We want to bring Miro’s real-time, collaborative whiteboard into our conference rooms, so that our clients can login into their accounts and bring their whiteboards to work together in our conference rooms. So my doubt would be: if I’m working with clients in Miro, should I use Consultant Plan or Enterprise Plan? (considering they are working in Miro embedded in our web-app). About the implementation What would be the correct Miro tool to be used to create this functionality? I understand that Boards Picker allows bringing specific apps for specific teams, but is the same tool (Boards Picker) capable of bringing clients’ boards into my conference room? PS.: Whereby (app for conferences) has the exact same functionality that we want to implement (see image below). It

Hello Community, I as a consultant got an request from a client to prepare an Innovation Workshop in Miro. The client want´s a customized blueprint from me, which should be integrated at least in his companies account.  I´ve no access to the clients space. So how can I create in my space and send him a version of my workshop? Thanks for helping me

Hi My employer has strict procurement procedures. One of the stages we go though to make a purchase requires a written quotation. I have ask the Miro support centre for help, but I’m just directed to the renewal page which is acceptable to the organisation. I know the payment will be automatically taken but there is a risk the payment will be blocked with the inevitable circumstances of loosing access to Miro. Basically is there a way to get a written quotation from Miro. Terry

Hey, I’m trying to embed a google map with an iframe into miro. I can embed the map but I don’t see a thumbnail of it in the non activated state, just the grey box with a play icon. When I activate the iframe everything is fine but when I leave it I only see the grey box with play icon again. How can I get a preview of the map for the google maps iframe?   cheers Benny

Specifically, if I needed to update a custom made template frequently, would I need to always notify the company admin to update it? Or is there another way to update it for company use since I'm the creator of that template?

Hello,   My firm recently purchased 2 Consultant Plan licenses for 2 consultants who will be using Miro on the same client.  I thought that one of them could easily create a team for the client, and then invite the other user as a Team Admin, and then use day passes or anonymous editors as needed for client stakeholders. However, after creating the team, we had to purchase a ‘seat’ at an additional $15 so that the other license could join it.  Is this how Miro works or did we set up the accounts incorrectly?  I'm confused why the two licenses can’t join a team together without the need for purchasing these seats at an additional cost.   

Our organisation can’t afford to roll our Miro to everyone - it’s cost prohibitive. In any case we don’t need everyone to create and manage their own boards. What we we need is just the ability to view and potentially comment on the boards my team produces. Can we mix in some free accounts with our corporate ones? I notice that when people sign in with their corp email they are added to our team and billing starts.  I think we’re on the team plan.

Hi there, I am trying to figure out how to install the Sketch integration. There doesn't seem to be a file explaining how to install https://miro.com/sketch-integration/

So, I had a miro account and I created a random team to just test out the platform. I didn’t needed it anymore. So, i went to delete that team and ended up deleting my account somehow. I received an email and messages on miro that your account has been deleted :/    I want to reactivate my account with my old email address. I am allowed to login on here in this miro community somehow but when I login to miro.com, the website just keeps on loading and it never finishes. So any help would be appreciated

I am planning to run a collaborative workshop next week  - there are probably going to be 12-13 participants. I am a little concerned about the visibility of all participants on screen (joining by video chat). I have never tried anything with so many. I have seen elsewhere that that participants will be stacked up on top of each other with a slider iof more than 3 or 4? And everybody will have to manually move up and down to see who is talking? What’s the best practice for handling this kind of situation? First time I have done this on Miro, I am quite anxious.  I also have seen that some people run Zoom/Teams alongside instead? But my concern there would be that the whiteboard screen would end up being pretty small on Miro if half the screen is taken up with Zoom?

I have been added to a “dashboard” account by my admin, but its not recognizing me in this new upgrade account (I went through the link provided in the dashboard email as well as tried a incognito) --- and still recognizes me as a older account user login (not giving me the upgrade option) Any advice? 

Hi guys, hope you can help me out!   So, I just discovered that none of the teams listed on my profile are “mine”. I.e. I’m not “Team admin” in any of the teams.. (turns out i’ve used a friends board for months, which was called “My team” #facepalm).   How can it be that I don’t have my own team? I’m using the free plan, but you do get your own team when you sign in, right?

Dear community,    I was trying to share my screen today while being in presentation mode. Unfortunately, I could not see on which page I was while sharing the screen because the screen-sharing dashboard overlapped with the presentation mode dashboard. Can someone help me out how I can still see the page and thus  quickly switch between frames while being in presentation and screen-sharing mode simultaneously?   Thank you very much in advance.   Best, Philipp

Hi, Simple question. I’ve been googling to see if anyone else has mentioned this but not found an answer. I can justify my text left, right or centre and I wonder if there’s any plans to introduce Justified?