Ask the Community

The board picture is not on the right side.

How can I login to jira using the mac app?I only get the You are not logged in, and do not have the permissions required to act on the selected issue as a guest.Please log in but the link (obv) doesn’t work..thx

Hi guys, I’m actually creating user flows in Miro and import/sync mobile screen designs from Sketch App to the Miro board. Then I link from each of these synced screen designs to Zeplin (for the developers / measurements etc.) – Experienced this as a quite nice workflow!Only annoying point: Depending on the view zoom, the link buttons in the upper right corner are quite large and so cover content. Is there any trick/function to hide the link buttons (like “hide comments”) to have a cleaner and undisturbed view? Thanks in advance! Best,Christop 

Hey, how far back can i get with the Miro Audit Logs and how long does my Log Data stay’s before it’s deleted 

Добрый день, я создала схему Miro, на ней дублируются определенные формы с цветом, например красный круг. Как я могу посчитать количество одинаковых форм и изображений в MIRO автоматически ? 

I would like to use Miro in my classroom but I don’t like the chat feature. I only want my students to interact with the content and not have conversations going. Is there a way to turn off the chat feature?

Hello!Is it possible to put image links on a board without the homepage discription showing?  So it does not look like this? 

Hello Miro Team! Unfortunately yeasterday I finished my mind map and then deleted this board by mistake. How can I recover it? Thank a lot

On the main site the license is showing as $10 for the paid account but inside my login when I visit pricing it’s showing $20 (Monthly). It’s just for my own use and I would love to take the $10/ month pricing to start using the premium features for now. Help! 

Hi - I have create a board (workflow - architecture) for a project as part of a consultany for a client. Now I would want to hand over the board to the client - so that the project manager can work on it together with her team. How can I best do this?

I am trying to invite external collaborators to a board that I do not want to provide a public link for. A few days ago, I was able to send e-mail invitations to users outside of my license, and when they accepted, they displayed in my Active Users section as “non-team users” with Occasional licenses. Here’s a screenshot:Now, when I try to invite external collaborators to the same board, I get the following error message: It seems to be forcing me to invite users as members of my team, and no longer allows them to be Occasional Non-Team Users. Why is this happening all of a sudden?

Is an @mention in chat supposed to send a notification? I have the notifications turned on in my settings and the function works great if I’m @mentioned in a comment. But I do not receive a notification when I’m @mentioned in chat. If anyone has a though on how to get that to work, I would be grateful.

I just started using Miro for allowing my team to mark-up/annotate on .pdf maps. That is working well, but I cannot figure out how to export the annotations they make along with the .pdf itself...Any ideas?

Hi, Just as the title says, does anyone know if the Audit logs are secured from modifications alternatively separated from production environment? 

I saw a link somewhere in Miro content for a really detailed Team building board template, but now I can’t find it. It was just two or three weeks ago. It included frames for each team member, with likes and dislikes, communication tips, and other “get-to-know-you” questions.  I’ve looked in all the blogs but can’t find it. Does this sound familiar to anyone? Have you seen it?Thanks. 

I set up a free Miro account months ago to get to know it a bit. Mysteriously, I seem to have set up 2 users, even though I only meant to set it up for myself. I found this out when I was considering signing up for Consultant plan.  when I went to upgrade to that plan, it told me I have 2 users? For the life of me, cannot figure out how to remove that 1 mysterious user, since I will be the sole account holder as single consultant. Thank you!

Hi there!A quick one: How many Anonymous Guest Editors con join a board? Cheers for your help! 

I’ve been creating sticky notes from excel.After creating about 100 notes, Miro starting blacking out my copied text on new notes.How do I fix this??Thank you! 

I was given the Ownership of a board, after I was just an Editor.  I tried to give the Owner permission back to the person, but an Error came up: Missing permission:  SET_OWNER Please help me to solve this problem.

When I export my PDF, it looks like gibberish on blubeam. What is this and how do I correct the issue? 

I'm hosting an event for 100 ppl tomorrow. I need anonymous edit access to work. Anonymous users occasionally cannot select multiple items and move them. And the arrow/hand switch keeps failing so ppl keep moving the board instead of items. Any chance the dev team can fix this today? How can I talk to developers at Miro and see what options I have?

It’s easy to delete users, turn non members to members, but how do i change a member back to a non member so they can comment and view boards only? thank you

I have a template that was created with lots of frames. I want to start over with the creation of new frames and organize the content differently.  Is there a way to delete the frames rather than going through them one-by-one?

I created an account and I didn’t get to create a team with 3 boards within the free licence. Any thoughts?

Hi Everyone, I have an urgent request from a colleague and I thought the community might be able to help. I have a colleague who wants to host a last minute web meeting due to meeting rooms being cancelled at the local library. This is a group of parents meeting, not a business meeting, and because some of the participants are persons with disabilities, there is a strict criteria she is trying to meet: Free online subscription  Have up to 10 participants  Host up to 2 hours meeting Ability to screen share presentation  Ability to have closed caption Ability to record notes Ability to be downloaded on all types of devices (ipad, IPhone, androids, computers, etc) She has tried Zoom, Miro, Skype, Google Hangout, Whatsapp, and Gotomeeting, and Webex.  Of course all free trials are limited to 30 mins meeting, some limited to 3 participants, etc.   Through her bueinsss, she has Keyworks has Microsoft 365, Skype for Business and Teams, which allows her to host longer meetings & meet all t