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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,481 Topics
  • 25,119 Replies
7481 Topics
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Eyal GanorBeginner
asked in Ask The Community
Understanding Team plan

Hi all  Since the community answers so fast and on-point, I hereby present another confusion :)  I have recently purchased team license.  I concluded that the Team Program suits our company well. However, I might have understood things a bit differently. I presumed I can have 8 “teams” – meaning 8 segregated teams on the left bar. To each, I can open project, and within them – boards. However, when I try to open a new team, I get prompted to upgrade my license – although of course, I already have it.    Did I get the plan wrong? Why can’t I add teams after 2? And if these are not “teams” – did I get the videos wrong ?   Thanks for your time, dear community!  Eyal

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4 years ago
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Eyal GanorBeginner
asked in Ask The Community
Does anyone know how to contact tech support?

Hi all  Small mystery which I have encountered:  There is absolutely no way to communicate with Miro team about technical or billing issues.  The ‘Contact Us’ form is bugged, flawed and probably will not get attention from Miro (yes, I mean this: https://miro.com/contact/general/)   Does anyone has any way to have support ? or Miro simply don’t have one? I am fairly disappointed with the product so far :(  Thanks  Eyal 

11
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3 years ago
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AfraNew Here
posted in Ask The Community
Data storage: possible to store in Australia?

Hi there, My company is an Australian based company and as per as its policy all company related info/dats need to be stored in savers which are located in Australia. We are interested in upgrading our Miro account and we’d like to confirm if you can store our informmation on severs which are located in Australia.   Thanks, Afra

10
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2 months ago
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bridgette mcmanusNew Here
asked in Ask The Community
Team on Consultant plan

I have a consultant plan but its not letting me add Team members > is this correct ? I want the ability to have more than myself on the board to make edits Also need to be able to offer View only and Edit rights on a board .  So people in team can edit but not those off team    Thanks

2
Kiron Bondale
4 years ago
Steve Spearman
Steve SpearmanBeginner
asked in Ask The Community
Left the "company" lost my boards

OK, I assume this was a rookie mistake, but I left my “not really” company and bought the consultant plan.  I then see all my boards have disappeared - not those from others in the company, but the dozens that I created.   This is a kind of urgent problem for my upcoming classes.   It sounds like Miro support isn’t very quick at responding right now - any advice?  Can you “rejoin” the company as a workaround? Thanks!

1
Steve Spearman
4 years ago
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CHOPSBeginner
posted in Ask The Community
[RESOLVED] Problem with scrolling inside box that contains templates

On my system recently, I have trouble finding a way to scroll and see more than just the top 12 templates presented. The scroll bar has gone missing, both on my app version and on the Chrome browser version. My arrow/page down keys don’t seem to help either. is this a new problem with Miro or is there a workaround? I’m on a Windows 7 machine and it seems like the scroll bar used to come up and work with this function. Thanks much - CHOPS

24
Vicki
Mironeer
3 years ago
Natalie Larino
Mironeer
Natalie LarinoEvent Coordinator
posted in Ask The Community
Agile Sprint Planning for Community/Social Media

Hi everyone! Happy Wednesday :)  I've been tasked to create/help manage our social media strategy/planning for our events and for our social media ambassadors/miro champions. I know a bit about social media marketing/strategy but am a novice when it comes to agile sprint planning. Does anyone have any resources and/or tips and tricks on doing agile sprint planning for community?   From what I’ve seen online, most discussion and templates have seem especially oriented towards design and/or otherwise seem a bit more complicated than what’s necessary for us - as we’re a small team. I would love to connect and discuss ideas! Best, Natalie 

3
Kiron Bondale
4 years ago
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AmyBeginner
asked in Ask The Community
Basic question - frames and shapes

Hello, I am a new user and trying to replicate the look of the icebreaker activity that shows up in https://go.miro.com/online-workshops.  There is an opaque “shape” or “frame” with sticky notes inside it. I do not really understand the organization or hierarchies [or even vocabulary] yet — but I must accelerate quickly! — and so I cannot tell if the object on which the stickers are sitting is a frame, shape or something else.  If there is any documentation anywhere about the basic organization of Miro, I’d welcome knowing that too. Is the entire “space” of a miro project 1 “board”? 1 whiteboard with as many boards as you’d like?? This is new to me, so thanks for patience with the basics.   One more basic question for use on a desktop with a touchpad. Moving around is not intuitive either, at least yet. Is there a tutorial on this? To say this is frustrating doesn’t really get at the emotion...   

1
Kiron Bondale
4 years ago
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Ryan FrazeeBeginner
posted in Ask The Community
Miro & Zoom Integration coming soon?

I heard during a training session recently that a Miro and Zoom integration is coming.  How can we get more information?  I am prepping for a workshop and plan to use both Miro and Zoom.   ​​​​​Do we have a timeline? What is the initial integration use case?   If it fits into my timeline, I would like to know if the use case(s) being worked on align with my needs or not.  I will be doing a workshop with 12 people and using Breakout rooms from Zoom to collaborate on different areas of the board.   Please let me know.  Thank you.

16
Robert Johnson
3 years ago
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Olena PryshchepaBeginner
asked in Ask The Community
Ctr+V isn't working in Google Chrome

Hello. Today I faced a problem. Can’t insert images by copy-pasting. The console F12 shows error 403. However, it works in Microsoft Edge and also in an incognito mode. What is wrong?

6
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4 years ago
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gruzillaNew Here
asked in Ask The Community
How to distribute/spread/scatter Sticky Notes?

hey, miro is a completely new tool to me, but i already like it a lot! I use the awesome Miro-Feature to create sticky notes out of spread sheet rows. Sticky Notes are then aligned in a tabular form, and they are quite small. The task our group has to accomplish is to sort all those sticky notes. But after the import they are already “sorted” in a tabular style. Is there a way to distribute/spread/scatter the sticky notes randomly on the board?

6
Kiron Bondale
2 years ago
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Shin SanoNew Here
posted in Ask The Community
Playing embedded video on "Bring Everyone to Me" or "Following" mode

Is there any way to play an embedded video on the guest screen when they are following me or I bring everyone to me.  The presentation goes as expected, navigating all of them to what I see and transition between slides, but no video play on their screen, everyone has to press the play button on their own and the presentation is no longer synced.  Thaks for your help!

4
Isman Tanuri
3 years ago
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Thomas LehnerBeginner
asked in Ask The Community
Uploading Google docs is not working

I always uploaded my Google docs to my board but this is not working for me anymore.  Has anybody had this before and is there any solution?  I am stuck without this.   Video below   https://www.awesomescreenshot.com/video/303543?key=d302d0561041156744449ec7e0c19ed8

2
T
4 years ago
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James HayesNew Here
asked in Ask The Community
Restricting access to some boards within a team

Is it possible to only allow selected team members access to specific boards?   We have 4-5 different boards within our team but would prefer the workshop attendees to only have access to the board that relates to them.   Thanks

6
Kiron Bondale
3 years ago
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Julie PeppersBeginner
asked in Ask The Community
How do I change which boards are inactive?

I have a free plan, which includes three active boards for my team.  I want to change which of the boards in our workspace are the active ones, but I can’t seem to do that.  How do I change the status so the board I don’t need any longer is the inactive one?  It was created by another user in my workspace who is just a member, not an admin, but that board is being set as active instead of one I created as an admin.

5
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4 years ago
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JeannineNew Here
asked in Ask The Community
Changing color of icons and adding shading to shapes and gradations to colors?

Hello, All! I am a new Miro user and want to check on the availability of the following functions. Am I correct in finding that we: cannot change the colors, thickness, etc. of any icons? cannot add shadows or shading to any shapes? cannot add gradation within colors of any shapes? If I am wrong, this would be great! Thank you, Jeannine

14
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1 year ago
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Howie BerinsonNew Here
asked in Ask The Community
Voting - Way to indicate preference on multiple votes?

Using the Voting Plugin, is there a way for users to indicate their preference among the multiple votes they cast?  For example, can a user indicate that 1 vote is their 1st choice and another vote is their 2nd choice?  If the plugin doesn’t support that directly, would it be possible to accomplish the same thing using multiple voting sessions, maybe concurrent ones? Thanks!

2
Isman Tanuri
4 years ago
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Bakai TaalaibekNew Here
asked in Ask The Community
Private Projects on Team Plan

When creating a new Project in organization, if I am the only member of it and toggle is off, does that mean that nobody(including admins) can access the Project? (aka Private)    

3
Alyona
Mironeer
2 years ago
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Peter MillsBeginner
posted in Ask The Community
[RESOLVED] PDFs have gone missing from my boards

Hello wonderful Miro community, The PDFs I have uploaded to boards have all gone missing. It’s a bit of a problem for me as these are images that workshop participants used to make decisions. I can see that they are still there when the boards load, but are greyed out, then disappear. Has anyone else had this problem, and how did you resolve it? Thanks.

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4 years ago
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Joanne StevensNew Here
asked in Ask The Community
Sticky note "greyed out" / becomes inactive

Hi My team are all working remotely due to Covid and Miro has been so useful. However, a couple of people have encountered the same problem - they add a sticky note to the board we’re working on but it later becomes “greyed out” and inactive. Then no-one, including the author can edit it or even select it  - has anyone come across this? Any solutions? I don’t want our board to become a graveyard of dead stickies….       Thanks  Joanne

7
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1 year ago
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Eva Baes
asked in Ask The Community
How to drag participants to the frames in the Presentation Mode?

Hi all, Being the workshop facilitator, we activate the presentation modus (as explained in the webinar and other Miro instructions), but our participants (guests) are still able to do changes in the frames and are still in working modus. As such, they're not dragged to the presentation modus even if we push ‘bring to me’. Anyone who might know what could be the problem? Thanks a lot, EB

2
Isman Tanuri
4 years ago
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Bernard SchokmanNew Here
posted in Ask The Community
Voting on the Mobile

I recemtly ran a workshop with 30 ppl and they were all using their mobile. When I created a voting session they were unable to see that on their mobile and after having several tries I had to resort to manually counting hands. I never thought to test that feature on mobile as it works on desktop.   Has anyone else experienced this?

1
Kiron Bondale
4 years ago
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Jeff BehlBeginner
asked in Ask The Community
Embedded boards show hand/finger icon until click

When I embed a board via iframe it always shows up as this picture until it’s clicked on.  This by design I’m taking it?   

3
D
4 years ago
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AnnikaNew Here
asked in Ask The Community
Is there an automated way of generating backups of boards / projects?

Dear community,  is there a backup done by miro automatically (team plan)?  What would happen, if a board, that has a link that is open for everybody, gets “hacked” and all the content would be deleted?  If there is no solution in place yet, how do you guys handle the topic? Thanks in advance! Annika

8
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1 year ago
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Qu4ntumEl1xirNew Here
asked in Ask The Community
Unable to load the board

Hi Miro Community, I was wondering if anyone could help me. I recently installed the Miro app on my android tablet and am able to log in successfully, however when I try to load or create a board it displays the message “Unable to load the board. Please check your internet connection and try again”. If anyone knows of a fix for this issue please could you let me know as soon as possible. Thanks.

2
Q
4 years ago
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