Copy and paste is not working

  • 26 January 2022
  • 28 replies
  • 8541 views

Hi,

Unfortunately for me copy and paste and trying to duplicate one of my boards isn’t working for me. I’ve tried on the Desktop app and Google Chrome - neither work. I have cleared cookies etc. still not working for me. Any suggestions?

Robert Johnson 11 months ago

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

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28 replies

Userlevel 7
Badge +6

@reallukeburrows -

If you are the owner of the boards, then things to check:

  1. Are you using the keyboard shortcuts (e.g. Ctrl-C/Ctrl-V) for this?
  2. It is possible that copying content has been disabled by the team administrator (see https://help.miro.com/hc/en-us/articles/360018350399-Board-content-settings)

Kiron

Thank you for replying. 

 

Yes, I am the owner of the board. I am on a free plan as I use Miro for personal projects. I have tried using the shortcuts, no joy. It seems to paste for a second then disappear … 

Userlevel 7
Badge +6

@reallukeburrows -

Is this happening with just one board or all of you boards?

Kiron

It seems just the one. There is a lot of work done on the board.

Having the same issue.  If I copy it doesn’t copy, but pastes my last copy from another application, unable to move anything between boards, unless I save as image and then import directly.  

Hi. I have the same problem as well. I cannot copy and paste any content from any of my boards. 

  • copying and pasting on the same board does not work
  • copying and pasting on different board does not work
  • copying and pasting from other apps works (eg. illustrator)
  • I am using the Miro App. 
Userlevel 7
Badge +6

@Tiago Neves -

I might suggest trying with browser access to see if the issue is limited to your desktop app. Also, how are you doing the copying & pasting? I’d recommend using Ctrl-C & Ctrl-V rather than trying to do it from a menu option.

Kiron

Thanks for the reply. 

i just check and with the  browser it works fine. The problem remains with the app. 

I am using  Ctrl-C & Ctrl-V. 
 

Any suggestion on fixing this issue on the Miro App? 
Thanks! 

Userlevel 7
Badge +6

@Tiago Neves -

Is the app downloaded from the Windows store or was it from the Miro website itself as the former is an older version?

Kiron

It is from the Miro Website, I'd assume. I am using a corporate account, which the link to download was provided to me. I am using a MacBook Pro. 

Userlevel 7
Badge +6

@Tiago Neves -

Nothing else comes to mind which could prevent copying & pasting content within the same board so I’d suggest creating a new simple board with just one sticky note, confirm you cannot copy & paste that with the app, and then log a support request with Miro here and provide the URL to the test board: Submit a request – Miro Support & Help Center

Kiron

Userlevel 7
Badge +12

@Tiago Neves - The first recommended troubleshooting step in this article is to reset the app data: https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#For_macOS_

Try:

  • Clearing your cache
  • Disabling extensions

Worked for me.

In web-version MIRO use Ctrl+Shift+C  -  and be HAPPY!
I also ran into a problem when I could not copy an image from MIRO to Photoshop (or another application such as Notion) - but they suggested a magic recipe to me.
And it really works!

Please help. I am having the same problem. Copy and Paste is not working.  :-(

Userlevel 7
Badge +12

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

Thank you.

I think it’s working now!!!!! Yay!!!!!!!!!!!!😀😀😀😀😀

Userlevel 7
Badge +12

 

I think it’s working now!!!!! Yay!!!!!!!!!!!!😀😀😀😀😀

Lucky you! Still not working on my Free Plan PERSONAL board (Firefox… logged out and in, cleared cache).

@John Das - If the board this is happening in is labelled as “PESONAL”, these boards are a beta feature. Miro is aware of the the copy-paste issue in these boards and will fix them in a later release.

More on this here:

https://community.miro.com/ask-the-community-45/known-issue-in-beta-copy-paste-on-personal-board-not-working-12671#post51007

For context, here is what a personal board looks like from a Miro dashboard:

 

It seems the copy paste bug has made it to the normal boards as well.
This has made using Miro a lot harder :(

I also have this issue today.

 

Mac + Firefox, GA version.. copy paste does nothing.. it only pastes what I previously had in the clipboard (from another app).

I also have this issue today.

 

Mac + Firefox, GA version.. copy paste does nothing.. it only pastes what I previously had in the clipboard (from another app).

Win11 + Firefox here.
Indeed, paste still works, but copy doesn't.
Tried it in several boards, and 2 different devices, no luck

I switched to Edge and it is working. Firefox it is not

I switched to Edge and it is working. Firefox it is not

I tried it in Chrome, and there it also works.
So the bug seems to be limited to Firefox.

https://community.miro.com/ask-the-community-45/investigating-miro-can-t-copy-anything-from-any-board-to-the-windows-clipboard-14027

 

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