Ask the Community

on the enterprise plan what usage information is available via API so that i can make sure the licenses are being used effectively ?

I’m not sure why but the name of my team is displayed on the background of every board in my account. Do you know how to remove it? Team name displayed on boards 

Is it just me, or is the ‘copy style’ not working? I can perfectlyright click on an element choose copy style from the menu click on another element and paste the style with the shortcut cmd+option+vBut I can’t replace the second step by shortcut cmd+option+c. It just doesn’t copy it and pastes whatever I have on clipboard from before. Working in the Miro App on latest macOS.

Is there a way to mirror an entire Jira board to Miro? I would like to work with Miro in our daylies, but I don’t want to manually create all the Jira cards for every sprint and maintain their status.

Hi,I’d like to know if we can embed other Miro panels into a more general Miro but without sending changes in real time.For example, we plan to use a primary Miro to share our company roadmaps, and each team will share roadmap updates when they are ready.In the main Miro we want all the roadmaps per team but not with realtime changes, unless a team decides its Roadmap is ready to be shared in the main one.I’m supposing that we can embed different Miros into another one. Thanks!!! 

I’m experiencing an issue where if I can drag a connecting line from one ERD entity field (row) but when I go to connect to another ERD entity field, the connecting line jumps to connect to the whole table rather than just the field. It’s as if the ‘connecting-to’ ERD entity is being treated like a standard square shape.Has anyone else experienced this and would be able to provide guidance on how to resolve?Cheers.

I know I can remove colors from the palette by dragging the swatch out of the box, but if I want to drag to re-order them, the swatch just gets deleted. Is there any way to re-order the palette?

All emails / notifications that I receive are always sent in Spanish. I need to change this to English, but I can’t find out how. My profile is setup to use English.Profile with language set to English​​​​  

Hi there, I was just working in my miro to make flowcharts. I usually create multiple arrows from one block to other blocks. Miro used to automatically set this arrow to the same point, but now it creates a new place everytime and sticks it to the closest area (see picture for reference of how it was vs how it is now) Is this an new update? or did I change something by accident in my settings? 

I am trying to connect Miro app in Workato, but showing does not match any of the application registered values. To connect with Miro app in Workato, which Redirect URI should I use in Miro app. 

Is there a way to make the images one imports or download more/ less opaque. It would be interesting to have as a way to “see through” one image to see someone else collaborating on top and behind. thanks 

Hi. Only noticed happening on kanban template as I use it frequently to keep notes I want to bring up in meetings of upcoming tasks. When Miro reconnects after I have left the page, it scans and deletes my latest updates. Very frustrating and I’ve now had to use another tool to collaborate online. Is this something at Miro’s end or our IT security? Has anyone else noticed this happening

Hello, Miro community!I want to have the same start view for all users who visit the board, regardless whether I’m on the board at the time or not. I also don’t want the start view to change for the users, another words start at the same place every time.Is there a way to do that? Thank you in advance!Olga

HiWe are running design sprints and would like to visualize our process in MIRO and then either run the process in Miro and then import the data into another system or run it in the other system and then import it to Miro. I have had a quick look at the CSV feature, but there seem to be too little structure to effectively map the data in the CSV to our structure. Does your import / export feature allow for dynamic structures, since Miro can almost become anything as per the designer’s layout? Thank you.Jean-Pierre 

Has the presentation mode changed?I used to love clicking the presentation icon followed by the play button on the bottom and I would have my presentation for each frame viewed against a black background.It looks as though there has been an update to the presentation mode and although I can present each frame, it does so with the standard white background with the grid. Has the fullscreen (black background) option been removed?

According to https://help.miro.com/hc/en-us/articles/360020911193#How_to_open_the_card_panel, I should be able to open the card panel using CMD+Shift+Down(arrow).I’m working on Windows, and I’ve used Ctrl+Shift+Down successfully before.But recently, the shortcut isn’t working anymore, which makes editing cards a nuisance.I’m on Firefox 113.0.2, but I’ve tried in Vivaldi 6.0.2979.15 and there it isn’t working either.Thanks for any help.

I created a table but some how one cell of the table is buggy. I can’t enter any thing into it. There fore i tried to delete the table.I was only to delete all columns/rows with exception of the one with the buggy cell. .

Hi dear team, I use free account, but my board has been disappeared since today, I don’t have any trash or backups, how to understand the reason and possibly get it back?  For some reason, I can’t find the link in the browser. Thank you! 

The "copy share link" failed with a success message. This resulted in my pasting what was previously in my clipboard into the chat while running an interview. I'm using Miro in Firefox 102.10.0esr (64-bit) on Debian. It might be helpful to provide the url in a text-selectable way so platforms without copy/paste access can continue to copy a url before trying to target every platform's clipboard API. Copying the url from the url bar worked, but it was unclear if it should.  

Is anyone experiencing the same issues as I am? It is getting VERY frustrating! (Note: I am using the browser, not the app, however my co-worker is having the same issue using the app) When I navigate to another window and back to Miro (which I do constantly), it often zooms me out and I have to go back to where I was. Super annoying. Today it’s happening to me even more frequently and every time I was trying to click on my browser window it would zoom me back out. I’d zoom in and as soon as I clicked it zoomed me back out. No idea why but this is making it very difficult to get work done.Miro - PLEASE remove this feature!! If we want to zoom out we can on our own =) 

Hello!Hope you can help me solve the problem. I’m a free account user. Yesterday I opened Miro on my laptop and also on a PC and there weren’t any problems. Today I can’t open anything! No Internet connection issues 100%, I’ve doublechecked. Neither the website nor the app aren’t working! The pages are empty and white and that’s it! What happened? How can I fix it? 

A couple of days ago the behavior of my Miro board (desktop) SharePoint external links changed.  They used to open in a new Chrome (Mac) browser tab.  Now they open within the Miro desktop app as a pop up menu with no tool bar.  How can I change this back to a browser window?

The company I work for needs 3 data to be able to register Miro in the SAP system and thus be able to pay for a plan, which are:- Corporate Name- Address- CIFCan anyone support us?Thanks!

Hi everyone,I’ve made a swimlane flowchart where I have a few connection lines connecting to different parts.I’ve had to edit the connection line beyond it being just a straight line so that it looks neat when connecting to other parts (e.g. some lines have three different curves in them to connect nicely to the next piece). For some reason these curves aren’t updating at all and seem to go back to a shape that is making the board look messy. I’ve tried changing them back several times to how I want them to look but everytime I refresh, it goes back to the same messy lines.Does anybody know how I could fix this?Thanks!

Picture source: PICTOFit, fair use.----Hi there! 😀I’m planning a workshop to analyze experience strategies of virtual try-ons in the retail industry. Here you can find an example.If you were to participate in a workshop of this kind, what questions would you have around the experience design & the business model behind virtual try-ons?Thanks a lot in advance for sharing your thoughts & for contributing!! 😎😻I’ll share details of the event asap.Greetings, Johanny 👋🏾