"Incorrect email format" login via android

  • 19 January 2023
  • 6 replies
  • 162 views

Hi there - apologies if not right place to post. I can’t seem to login to my account via the android app. I just receive a pop up saying “incorrect email format”.

Needless to say, I double x quadruple checked the email - and it is exactly the same as the email I use login to the website and this community forum as well.

I have tried clearing the cache on the android app and deleting in re-installing the app as well. Any help or tips appreciated!


6 replies

I have the same problem. No solution yet :(

I have the problem as well, my email address has this format: my.name@xxx.xxx.com

I think there might be an issue with an extra dot behind the @

I have the problem as well, my email address has this format: my.name@xxx.xxx.com

I think there might be an issue with an extra dot behind the @

I don’t have a dot behind the @. But I have an “-” behind the @. Perhaps that’s the problem.

It’s the length. If your mail is greater then 34 character, it won’t work… you can change your mail to a shorter one, unless this is fixed!? It’s really annoying, please fix it MIRO!

Edit: Just tried it… NOPE it’s not the length of the mail, it’s the length of the domain! We’ve got 21 chars and I think, this is to much and results in an “incorrect email”

Edit: Just tried it… NOPE it’s not the length of the mail, it’s the length of the domain! We’ve got 21 chars and I think, this is to much and results in an “incorrect email”


… I don’t think that’s it either (my domain is only 11 chars).

 

I had the same problem. You can update Miro now in the play store. Then it works :) 

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