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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,851 Topics
  • 26,383 Replies
7851 Topics
T
Taylor StevensNew Here
posted in Ask The Community
Images not loading onto White Board

I have tried dragging and dropping, I have tried cutting and pasting, and I have tried uploading through the upload option in Miro.When I do all of the above, nothing happens, the image simply isn’t there on my board, I am not presented any other options.How do I get these images loaded on my boards? PNGs or PDFs

1281
Kiron Bondale
2 years ago
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Natalee EasthomNew Here
posted in Ask The Community
Class Size

I am a graduate student instructor at Berkeley CED and I am trying to use Miro to display/review some of my students' work. I have 19 students in my class, however I can not give them all the power to edit the board. Last year I had a smaller class size so maybe that is how I was able to let everyone have permission. Is there a way to add more seats or will this involve payment (I don't have a teaching budget so I would probably move to a different platform) Thanks,Natalee

311
Kiron Bondale
2 years ago
A
ArtemReshetovBeginner
posted in Ask The Community
May I get an access to Board History - Versions, which were created before buying Business upgrade?

Hello.I’ve had some really good ideas typed on a text box. Then suddenly it dissapeared and then appeared again. It was looking like a bug, so I’ve reloaded Miro app. After entering my board again, all my text in this box dissapeared.I’ve tried to recover my text via Board History - Activity, but I couldn’t find anything there.Will I be able to recover my previous version of board if I will buy an upgrade?In other words, does Mira has versions of my old board, which were made before buying upgrade? Or Mira starts to save versions of a board just after buying an upgrading plan?I really want to get my ideas back :)Thanks

2974
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2 years ago
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Emilie HulbertNew Here
posted in Ask The Community
KANBAN - Move column and swimlanes does not work

Hello Everyone, I have an issue with the Kanban template: recently I have lost the capability to move or delete a column or swimlane. The three dots next to the column/swimlane name are present but nothing happens when I click them. I can not drag and drop them either. Can anybody help please? Thank you!EmilieExpected behaviorNothing happens :’( 

2882
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2 years ago
Christophe GESCHÉ
Christophe GESCHÉExperienced Community Member
asked in Ask The Community
Help , where are my board ! /:=> Oops I've filtered them

It’s not a question, just feedback. Ping @Lena Shenkarenko For a few days I was in panic because I couldn't see my boards any more.The only way to find them was to search, which at least confirmed to me that I hadn't erased them.In fact I had activated the filter "not owned by me"... and miro remembered it, me notAnd when you're back to your  board  list, and you see Nothing indicates that a filter is active.

452
Christophe GESCHÉ
2 years ago
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Nele NopperNew Here
posted in Ask The Community
New way of moving on the board (right click with the mouse) DOES NOT WORK

Unfortunately the new function of moving on the around differently (with the mouse, right click) does not work in my case. Everytime I do the right click, the miro board closes. Beforehand, it worked much better. Could you please undo this change in function please?Neither does it work for me with the trackpad.Thanks a lot and all the best, Nele

4392
S
2 years ago
J
Julia TschernyschNew Here
posted in Ask The Community
Objects are not displayed

Hello,i have a big Problem and don’t know how to solve it.I don’t know what i have click but all my Objects are not displayed right now.Does anyone know how to fix this?   

241
Kiron Bondale
2 years ago
D
DSalasBeginner
posted in Ask The Community
Template for intro to Miro

I will be conducting a workshop using Miro boards on Monday.  Some of the participants are new to Miro. It there a template that shows key items such as how to follow the facilitator, use the sticky notes (change size, color, etc.) and find a particular board, etc. Thank you!

841
Kiron Bondale
2 years ago
J
Joanna KarweckaNew Here
posted in Ask The Community
JPG exports to blank page

Hi everyone,whenever I try to export my board to a jpg all I get is a blank page OR only a small part of my board. What could be the problem? The PDF export works just fine.I am on a paid subscriptionThanks in advance for any guidanceBest,Joanna

4128
Robert Johnson
2 years ago
J
Julia KopitinaBeginner
asked in Ask The Community
Placing pages on the board when extracting pages from documents

It would be good if there was an opportunity to choose how to place pages on the board when extracting pages from documents. Now pages are placed in horizontal order, but I prefer to orange them vertically (the second page below the first page, and so on). Because i want to have more place on the right side of the page for comments. So it is had to drag each of them as I want.

3762
Adoomy
2 years ago
L
Lori GaciochNew Here
posted in Ask The Community
Please stop adding the pop up for people to sign up for a Miro account when they are invited to join a board as a guest!

We had an enterprise account with Miro but it has since been cancelled. Why? Because primarily we were trying it out but it became a problem of maintaining it for my boss. I was experimenting with the Miro boards with groups of people and communities. When I invited people to join the board as a guest, a pop up would come up for them to create a Miro account. To them it appeared like it was necessary when they could have ignored it. Even if I advised people to not sign up, they would anyway. Then they would somehow get added to our enterprise account as a user and it would cost more $. Think about this in a HUMAN way, not a technical way. People will be people. Many people are not tech savvy and they are just going to click around and do stupid stuff. So don’t enable them to do stupid stuff! Please stop with the pop up to sign up for an account with the invite links to guests! Please, I beg of you. I think Miro is a great product but because of this pop up situation, we have not renewe

861
Robert Johnson
2 years ago
M
Matas JanulionisNew Here
posted in Ask The Community
Can not edit my boards after ending a subscription

I have been using free Miro for some time, then upgraded it because I needed to collaborate with people. After a couple of months of subscription, I did not need paid plan functionality anymore, therefore I ended the subscription. And now 2 out of 3 boards that I have been locked and I can no longer edit them.A bar at the top of these locked boards says that I can only edit 3 boards, which should be fine because I have only ever created 3 boards. And yet, 2 of them are locked. Any suggestions?

362
Robert Johnson
2 years ago
C
Cotu GranellaNew Here
posted in Ask The Community
Link to edit Board

Hello, I have a question. I have the Team's account and I have a workshop tomorrow with 35 attendees. How can I send them the link and enable edit for them? Do I need the Business plan? Thank you!Cotu

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2 years ago
Mathias Skaarup Schmidt
Mathias Skaarup SchmidtBeginner
posted in Ask The Community
Frame Export Malfunction - Content Staggered

I am trying to export four different frames I have created for my board. When doing so, the content within my frame is pushed down and to the side in my export, leaving a lot of blank space and some of my content completely outside my exported frame. I exported this exact board yesterday and it worked fine. I tried creating new boards with frames, but these had the same problem when exporting.I have tried both exporting a single frame and the whole board. I have also tried exporting both from safari, chrome, and the mac app. I have tried restarting my iMac or changing the computers resolution. Nothing helps.I can enlarge my frame to a point where everything is included, but it will be so small in the export that its unusable. The weirdest thing is that the presentation mode displays my frames perfectly. I was really excited when I found Miro, as it seemed like the perfect set of features for my company’s workflow. But a problem like this honestly renders the application totally useless

615
Mathias Skaarup Schmidt
2 years ago
David Oppenheim
David OppenheimNew Here
posted in Ask The Community
Make Comment Unread

Hello, does anyone know if it’s possible to make a comment “unread”?I like the red notification that appears with the number of unread comments, but I’d like to be able to return it to it’s unread status so that the notification stays, a) so that it serves as a reminder to me to go back and respond, and b) so that the notification is there for other people. I suppose it’s possible (likely?) that the unread notification is for the individual user so even though I’ve read the comment if someone hasn’t they will still see the notification, but even if that is the case, I’d still like this feature for my first reason (a). I’ve search the Help Centre and Community but can’t find anything on this. Thanks,David 

1344
Robert Johnson
2 years ago
C
Charles WeirNew Here
asked in Ask The Community
How to expand font of cards?

I’m using the Kanban template to start managing a project. It’s working fine, and I like the colours and the ability to use the same tool for both training and admin.However my eyesight/monitor combination means that I have to peer at the text to work out what each card says. I know we can expand each separately, or zoom in so we can only see a few at a time but that doesn’t help. What we have is not viable in the long term, and if it’s not fixable we may be forced to abandon Miro for Trello or similar… How can I force the card font size to be larger?- Charles

26032
S
2 years ago
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Nipun GargNew Here
posted in Ask The Community
Not able to access in chrome MacOS

Hi,I’m not able to access the dashboards in chrome for MacOS. Tried clearing cache, reset settings, uninstall-install but nothing works. Though able to access in Safari browser

171
Apollonia
Mironeer
2 years ago
Pieter Kruithof
Pieter KruithofBeginner
asked in Ask The Community
Importing tags from spreadsheets

Is it possible to attach tags to content imported from a spreadsheet?  For example, I have a spreadsheet with relevant content that was copied from an analyst report.  However, I’ve also attached tags to that content that I would like to use to sort within miro. Any suggestions?  If the feature doesn’t currently exist would it be possible to create the feature programmatically through the API? Thanks, Piet

8964
G
2 years ago
P
Paid LancerNew Here
posted in Ask The Community
accounts.google.com redirected you too many times.

Hello, I’ve follow the steps to integrate the google drive into miro and its working until I want to change directly something in my google docs (uploaded into my miro board, I can see a preview of the document). I have the following error in the new window:‘’accounts.google.com redirected you too many times.’’There is the same error/message for any type of file (sheet, etc).Everything is linked and setup and working except that. Also, I’ve followed your tutorial on how to install google drive.I’m using the free ‘’version’’.Thank you for your time,How can I edit my files directly from the miro board?Free Paid

2561
Apollonia
Mironeer
2 years ago
C
CarlzzNew Here
asked in Ask The Community
How to open a specific tab from sheets

I’ve integrated sheets into my Miro board, which is great. However I’d like for it to open on a specific tab. I can’t seem to do this. It just stays on the first tab in the doc.Any idea how I can open a specific tab?Thanks in advance. 

2284
N
2 years ago
Jake Wysocki
Jake WysockiContributor
posted in Ask The Community
[RESOLVED] Miro guests do not see countdown timer when started by someone else.

Hi Miro!We use Miro often for leading trainings and workshops, I have been getting multiple reports that our guests (who have edit access) are not seeing the timers my co-facilitator or I set. This has been reported over multiple workshops. Is anyone else seeing this or know a fix?

2525
Jake Wysocki
2 years ago
D
Dare2KnowNew Here
posted in Ask The Community
miro is creating multiple accounts, need to delete

Hi, I am trying to delete / consolidate my surplus Miro accounts. Each time I sign in on mobile, or when I need to confirm my email address, Miro is defaulting to creating a new account, causing email confusion and lock outs from my real account. Can someone assist me? There seems no easy way to raise a ticket (not smart, how do you improve?) 

261
Robert Johnson
2 years ago
D
DSalasBeginner
posted in Ask The Community
Progressing across board

This seems like such a simple question, but I’m not finding a simple answer.  I don’t want to use presentation view. I do want to seamlessly move from one frame to the next. Gabbing and dragging the board doesn’t create a smooth transition. The best I have been able to do is use the arrows on the keyboard, which slowly moves the board to the next frame.  I know there must be an easier way - help?

1303
D
2 years ago
J
JanineDJ9Beginner
asked in Ask The Community
Remove a template from a board?

Hi I have added an existing template to a board, but I am now unable to delete it.  I have followed other instructions which suggests unlocking all, which I have done, but I am still unable to delete it.See below for message I get when I unlock all and try to delete the frame in green beneath it.  HELP?! 

7146
Robert Johnson
2 years ago
B
Bear
posted in Ask The Community
Can i save different renamed versions of my miro board to my google drive?

Hi there, i was trying to save rev 1 of the miro board (previously it was renamed as rev 0) using my ipad pro.  I encountered a glitch where it could not be saved and it is only possible when i closed the app and reopened it again.  Is this a common bug? 

1253
Robert Johnson
2 years ago
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