Ask the Community

Hello! We run into trouble regardless our Team Admin in our Board. Currently in our board there are Team Admin with inactive e-mail (he’s last log was on jan 18 2021). Can, please, someone from Support Team help us with change of Team Admin ? Thank you!

I used to be a fan of Miro, until our account was up for renewal in May. That’s when my faith in Miro completely plummeted. Here’s my story….We’ve been using Miro for 3 years now. When our account came up for renewal in May, there was a little delay in getting finance to approve it. We went back and forth with support and our account went in and out of being frozen. I understand that Miro doesn’t want delinquent customers to keep using it for free. On our end, we eventually got the $4000 payment approved and the PO was submitted and our account was unlocked. During this time, communicating with billing support was very slow. We would get a response, at the most once a day.  We asked for a phone number or someone to talk to live, but was never provided with that. It was extremely frustrating, because our boards were locked and we couldn’t do our job! After about 2 weeks of back and forth emails with support, we were notified that our payment has been received and our account w

As the Company Admin i’d normally been successful to use my mouse scroll wheel to go up and down the long list of Users. But for some reason, in the past weeks, that scroll and the arrow buttons are intermittently working on both MS Edge and Chrome. it’s so annoying. Can anyone please advise if there’s been recent changes?

Good morning. In the past I have set the frame that a collaborator will go to when a Miro board I own is opened. I cannot remember how to do this and for the life of me cannot find it in the help.  Can someone help me figure this out?  

I would love the community help.  I have done the basic courses in Miro.  My Client is the owner of the Miro Account and I am added to the Miro as a Member.  She is listed as the Company Admin Role.  We are looking to have our first team meeting using Miro via Zoom.  My Client will send the zoom link to all the team members and I am to create the Miro Board and have them all join the board once the meeting starts.  I have loaded Miro app to my zoom and I can see any boards that I create.  Question on the step by step process for zooming with a miro board?Should my user access be changed from Member to Company Admin in order to join my clients zoom link for the meeting. My client is currently listed as Company Admin User Role. OR should I be creating the zoom meeting for all to join and running the Miro as well from my end.  I am confused on this and how it works. She creates the Zoom Meeting Link, she must have the Miro APP loaded to her zoom.

Auto generate a MIRO board from text in Omni Outliner. Omni Outliner to Omni Graffle is terrific, but a MIRO board would be more accessible to a wider team.

Ok, so it seems, judging by the other related topics that popped up when I entered mine, lagging and freezing is a common Miro board usage issue; uh oh :(In my situation, the problem has been going on for well over a year. Sadly, as my need increases so too does the lagging; a perfectly good vehicle stuck spinning my wheels in deeper and sloppier mud, eeek!! It has been so horrendous at times that I just grab my trusty pen, butchers’ paper and physical sticky notes and madly try doing my job the old fashioned way… which only means having to duplicate my effort all over again using an alternative suite of digital tools because my work processes and clients demand and deserve this.Occasionally usage will be bearable and I guess it is indicative of my level of patience to have not sought direct support or troubleshooting until now. But I am getting truly fed up. It legit (sic) takes several seconds, sometimes 10’s of seconds for my single click anywhere o

If i could put my graphics as a first layer and do the workshop, or sprints with attendees on a second layer would really improve the possibilities. As it is now I lock the graphics before the session. People contribute with sticky notes etc.Suddenly where is a change of the original template that will help the workflow but then the challenge come. Unlocking, do the change and lock without messing up the contributed material.Are MIRO planning layers? cheersstefan 

Hi there - I need to contact support as I'm being charged for a plan I don't have. Because I don't have a paid plan, it looks like I'm unable to access the “contact support” tab.  Please help, thank you. Kristina. 

I changed the email address of my free account to an email address that contained a typo, I doubt this address actually exists. I don’t remember the new, incorrect email address that contains a typo, so I cannot reset my password. I need to log back in but I don’t know the email address I updated my account to. 

Dear support team,• We are using Miro on a free plan.• The team administrator has retired, and we are unable to delete the team or the account.• We also don't have access to the previous Miro administrator's email address.We would appreciate your assistance. 

When using the business plan, am I able to see which user has made what changes to a board - esp if edits are made outside of a group working session?  Thanks in advance

https://miro.com/app/board/uXjVdsfnZ6bs=/?moveToWidget=3458764560203290123&cot=3I think link to a board, the moveToWidget is the item id. what’s the “cot”? I’ve tried to change the value of that and it doesn’t seem to do anything. what is that for?

Hello,Would you help me?I would like to know some questions regarding Miro's free plan:1 - Can companies use the free version for commercial purposes?2 - Is there a maximum limit of users for a company to use the free version? if yes, which one?3 - Is there any documentation (terms and conditions) that informs this limitation/non-limitation of the use of the free version by companies?Thank you!

 Hello,is it somehow possible to add flashing content to the board so that a user can immediately see this content when entering the board - they serve as a kind of starting point for me. I tried using GIFs, but unfortunately, one has to click on them once the board is opened.Best regards, Sören

Is there any link where we can track all releases of Miro application like release notes\change logs\version history\update page?

When you bring a card into Miro generated from a Smartsheet - can you edit off the blue box that automatically populates with the name of Smartsheet the card originated from?

Is it possible to assign a field value to either a JIRA card or a “regular” card, based on its position on the board?  The use case is sprint-planning.  Image a board with 4 columns.  The first column represents the current sprint, the 2nd column the sprint after that, the 3rd column the sprint after the sprint represented by 2nd column, etc.  After I’ve placed my JIRA cards in the sprint where we are most likely to be able to get to the item described on the card, I want to be able to hit a button a fill a (pre-determined) field on each card, with a value associated with the column it is sitting in. Otherwise, the visual planning is nice, but the last step is still hand-typing in dates on a bunch of Miro cards/JIRA screens.   Is this possible with current Miro/JIRA functionality?  

Hello all, I want to create a react web application from which i can select multiple templates and then create a Miro board with all these templates. I am new to Miro and I am not sure how to proceed?. Kindly share your thoughts

Hi ,Can you please advise how to configure Vibe Display as an interactive Display to Miro , I have seen the option before I upgrade to the new version .

I bought MIRO to use specifically with my clients on the VIBE board. I was very disappointed to see how slow it was using the MIRO app on Vibe and the same issue happens when I was using the browser.  It is useless to have MIRO and I cannot even do a proper meeting facilitation because of slowness. I already raised a ticket at MIRO and they suggested to add a ticket in the backlog.  As a scrum master, I am working with teams to make them efficient. I hope your team will feel my pain points and strive to find a creative solution. Please keep us posted.Regards, Fritz-Edwin Jocelyn

This happens with a sentence with Japanese and English words with “-”.  Japanese doesn’t usually have any space bitween words.  But English obviously does.While editing, as you can see in the top box, “miro-community” is straight line.  But, once you are done with editing, it breaks after “-”. Does text box has any language attributes we can set?

Hi there,Copy&Paste suddenly stopped working on one specific board for me. (using Ctrl+V / Ctrl+C). I work on a free plan, the personal board, on a MacBook Pro. The problem remains the same on the Desktop App and within the Browser. It is a “one board” only problem (the freshly introduced Personal Board of Miro).I already tried, without success:update the Miro Desktop App Reset Application Data Reload the App (of course :D)Any clue anyone? It is really frustrating, as I use it all the time.Thanks for advise.

Hey beautiful people!Do you want to be part of shaping the Miro Distributed '23 Board Designs into experiences that you’ll love and find valuable?Wonderful! The Design Phase has officially begin, and I'm looking for some quick 'n easy feedback on how you've enjoyed previous years’ events, and what you'd hope to see this round.🗳️ 𝗦𝗶𝗺𝗽𝗹𝘆 𝗳𝗶𝗹𝗹 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝘂𝗿𝘃𝗲𝘆 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗲𝗻𝗱 𝗼𝗳 𝗻𝗲𝘅𝘁 𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝟭 𝗔𝘂𝗴, and we'll take care of the rest: https://form.typeform.com/to/I4hQyDmA 🗳️Mega thanks in advance 🙏. Your participation and insights are really important to the mission of making this a meaningful event.Let's go! 🚀

Hi, Does anyone know if it is possible to have someone do “proxy votes” in dot voting?We want to use dot voting during some workshops but not all our participants are going to be able to use Miro. We want to enable people to share their votes verbally/via chat and have a facilitator make their votes for them so they still get counted in the summary.When I try and do this it just says I’m out of votes - is there a way around this? Thanks