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Spent an hour building my mind-map board - everything went nice and smoothly until I closed the board and wanted to access it in 5 minutes. It keeps showing me the bug the it cannot access the board. I tried refreshing, using different browser, different computer, nothing helped. The status page says everything is working fine, but it clearly isn’t. Lack of support and being forced to write a forum message most likely will prevent me being paid user as this seems like an awful service, but I would still like to access and download the board I created. The support email returned saying email isn’t configured, what a crap.Is that a common issue with the platform? Should I even bother waiting for this to be resolved? Is there an issue on my end? Like what the hell!  

When I import a Visio file I would like to replace the Shapes from Visio to Standard Shape Pack "Flowchart". I can change within the same Shape Pack but I can't change it to another pack.My Question:Is there a way, I don't understand? Is there a plugin I can use? Is there anything in the code that can be altered (Widget shape typ change to). Thanks for your help. 

How to clear shape of node in Miro? There is node appeared with shape around it. And I can’t clear. 

Clicking on the frame in the sidebar causes the entire board to be shown.  I expected to see the frame of interest shown at 100%.  How do I reset this feature?

I got rejection from finance team that the company name in invoice is not correct, how could I have correct company name be updated in the invoice that already list in monthly billing? Kindly help us. Thank you very much!

Hi,Good morning,While working in flow chart in Miro, I/we use arrow connections a lot, sometime they needed to the be on the both end, I use a arrow with a circle a lot, by default Miro shows on the below arrorw head by default. To use the arrow head with circle we have to click on … three dots, I would be great if rather than showing the default 4 arrow head, it used the recent used arrow heads, that would be a time saving. :)   Thanks RegardsAman

We have boards that are client-facing so that they can see an outline of the entire project from the beginning. Then, when we reach certain milestones, we ‘fill in’ the outline with the next stage.Since they have view access to the board throughout the entire process, is there a way to keep frames hidden but still work on them? For example, the end goal would be that while we’re in our “Step 1” we would be able to work on our “Step 2” without the clients seeing the messy progress until we officially issue “Step 2”.Right now, the hidden frames feature almost accomplishes this, but we can’t work on the frame without unhiding it, at which point the client can see it. 

I lean quite heavily on Alt + Click / Drag to duplicate objects. Pressing Alt in the Windows Desktop App reveals the top application ribbon (File, Edit, etc). Duplicating objects using the Alt method reveals the top application ribbon, bumping interface elements (left-hand tool tray, vertical scroll bar) down, then re-hiding and re-shifting when any subsequent action is performed. It’s not a major issue, more one of those "Serenity Now, Insanity Later” kind of things. For as much as I’ve used both the desktop app and the Alt + Click / Drag Duplication method, I can’t remember this being an issue until quite recently. Not sure if an update affected this. On the topic of Alt + Click / Drag to Duplicate in the Desktop App, I’ve also noticed a recent uptick where an object will appear duplicated but not actually duplicate (it’s non-se

Hi guys, I’m new to using Miro, the snap to grid feature doesn’t seem to be working for me…Any ideas…? Thanks!

Hello,  i cannot uplaod any pdfs in Miro (nor at Desktop, neither at Browser Version).What can i do?Here is a photo with the error message.Dimitris 

Hi,I’m new using Miro; I thought it seemed useful to make quick mind maps and I’m using it to take notes while studying for college.I’m very confused though… I can’t seem to edit the way a single node looks - color and shape.Last night I made this map: as you can see there’s a rectangle around (almost) every node, and I didn’t even choose to do that; the rectangle’s colors are all over the place (purple, yellow, blue black, green…???) and some nodes (see: SQUAMATA) are simple text, no rectangle at all.I can’t seem to change this. As you can see in the top right, when I click on a node I only get the option to change the connecting lines’ color (currently set to purple), and nothing else.What do I do?Thank you in advance. 

Hi All,Someone at my company has sent me a join team email and every time I click join team, it doesn’t work. It just takes me to the dashboard where it's not on my team list or settings. I have tried logging in and out, but that doesn’t work either.When I click the view team link he comes up with this error code:[error] "9e717cd0-f69f-49cc-a766-e57b58225b37"Can someone please help?Thanks,Adam

   Miro is missing fundamental collaboration features to become useful, even though it is positioned as a collaboration tool.   Without supporting vector graphics industry standard file formats to share files across teams and organizations which don’t use Miro it is impossible to effectively collaborate. It seems to me it is done on purpose to say - start using Miro instead of exporting graphics to other tools and if I’m right that is a poor strategy. Why I think so, it is because there are quite a number of requests to support different files formants and the best answers are “use what we already supported, like PDF” and because some important formats are supported for importing but not for exporting.   Anyway, Miro needs ability to import and export such file formats as SVG, DXF, VSDX is supported for importing (thank you) but not for exporting, CDR would be nice to have. That is the very minimum and exporting should be on par with importing. 

Hello lovely Lean-Agilists!  I come to you today for a bit of clarity.  If you were to explain Agile to someone who was previously unfamiliar, how do you convey what you do? As if you were explaining it to your parents/grandparents (or children)  I too run into this challenge often when explaining what Community as a profession is (especially to my parents and non-technology networks!).  Much, much appreciated for your input here.  Context: I am speaking today at this: https://quartzatworkfromanywhere.splashthat.com/ I want to make sure I explain the importance of Agile in very simple terms as the audience may not be as well-versed in the discipline. I thought who could be t

Where is the laser pointer tool in Miro?

The company I am at has multiple Miro teams. We would love if there was a level of admin who could move boards from one team to another, delete boards, and move boards to projects without individual board rights given. 

Hi… So I am planning to MiroBoards… like mindmaps etc for my masters thesis. So there is an option to download the boards as images and PDF. I wanted to know the terms of usage.. should I credit it or how do I go about this? Just ensuring the terms of usage since I need to explain this to my supervisor. Thank you

As a group product manager, I need to be able to curate visual roadmap and strategy elements from each of my teams to create an executive summary for my stakeholders.This quickly gets out of date if I have to copy and paste or screenshot from their Miro boards into mine.Having this capability to display frames from other boards in another board would help with keeping a single source of truth and address the document sprawl issues that arise with a large org using Miro.It would also allow you to create a project board that curates from other boards - today I solve that by having my teams keep a shell confluence page with Jira epic links and Miro links and a light project description so we can link all the things together later in a structured way when we need to go back and remember what we did and why.

For a few days now Miro hasn’t worked properly on my phone, both app and in two different browsers. When I try to “edit” shapes the menu no longer shows up. I can not delete them. It seems to work fine with sticky notes. I have a Samsung S20 FE 

The mindmapping in Miro is ok, but desktop tools are so much better :-)Anyway, after creating a mindmap, and frame it (with a frame), when I move the frame the mindmaps vanish, it is actually gone.Known bug?

I have a simple mind map - however some of the sub items seem to have a different font size. If I change the font size on the central main topic - it increase/decreases all the fonts. I cannot find a way to just amend the sub-topic Any ideas ?

Hi, when I copy and paste a frame, the new frame is placed on top of the copied frame.Is there a setting so the new frame is placed next to the copied frame? 

Hello. I hear Miro generously shows support for Ukraine and thus there has been a possibility for Ukrainian users to get their  plans upgraded for free. Is there still such a possibility? And what is needed for that?I would be grateful for your response. Thanks in advance! 

Hello, I am trying to recover this board: https://miro.com/app/board/o9J_lR6hXvU=/ but unfortunately it seems as if it has been removed or sharing access has been removed. I am the original owner of this board, so I am unsure how this happened. Could you please help me recover this?Thanks a lot!Lauren

on the enterprise plan what usage information is available via API so that i can make sure the licenses are being used effectively ?