Ask the Community

While I’m drawing/writing on a board with Apple Pencil on my IPad some lines disappear. If I zoom out I could barely see all the lines. But on the web version they still exist. I have asked a couple of my friends, they have the same bag. How to fix it? 

I have left an old team and want to create my own board but I am stuck with this po-up and cannot even log out - all actions are blocked. Help! At the moment I have no other option than to use another software provider, as there is no way to do anything.  

Hi there,I’ve tried to move everything I had from my personal account to my work account. I’ve shared a board with the work account, duplicated it in the work account, and then deleted the personal account.However, the duplicated board disappeared from the work account. A massive f-up on my end! How can I recover it?

I am comparing 2 products: LucidChart and Miro. I prefer the Miro UI, but unfortunately, to use basic ERD symbols, I have to upgrade and double my subscription price. I do not need team boards, voting, polling, collaboration or SSO. I also do not need so-called advanced diagramming shapes. I only need normal ERD notation, like crow’s feet. LucidChart, and most others, offer this without a business plan. Is there an alternative on Miro, as I feel Miro’s UI is superior.Thank you!Brian

Hello,  Is there a way to connect the tasks in a to do list (within Miro) to a timeline board? So that the tasks with a set date are collected accordingly in a to do list that gets automatically updated when the date or the task name is changed in the timeline and viceversa? 

 Hi I am tried using C4 commands in plantUML app but it throws up an error. Are all plantUML standard lib’s supported by this app or only few?Can anyone please confirm?

Hi, I’m new here and whenever I try to create a board, whether with any template or blank, it keeps displaying this error. It happens on every browser, on mac as well as on windows and in the miro application itself. I can’t seem to make a ticket either since I’m using the free version.Has anyone experienced this before and knows why this is happening?Thanks. 

Every time when I want to upload an image (usually it’s a PDF copy of something) there appears a notification: “There was a problem uploading your image” and I can’t see it later! I’ve never had this problem until last week. I’ve checked my connection and it works perfectly well.What might the problem be and how can I fix it?

This happened 2 days ago which is really getting to be a pain to use the board now. I need to zoom right in to see my characters that I have written. If I zoom out the characters /strokes disappear. Pls get this bug fixed asap, as I have to resort to using another medium for my lessons . Paying for a board that I can’t use . Thank you 

Hi guys, I can’t find the node type button anywhere in Miro, is it only available for some members or what? Thanks a lot

handwritten lines and inscriptions are loaded completely only at a very large zoom.  It is very uncomfortable.  previously loaded fine. 

Hey there!I’ve worked out a way to have my board / portfolio act as a website, where I have basically embedded the board with no UI fit the entire frame of my website (http://xt-projects.com) and it looks great!However I’m having issues with the start view, mostly on mobile/tablet as it doesn’t seem to follow the same rules that it does on desktop. It starts in a completely different spot even though the iframe is responsive (I think?).Attaching some screenshots below. Desktop start view (looks almost perfect, although coordinates are still a bit off):Mobile start view (no idea why it puts the view way up the above where all the content sits): 

Hey miro folks, I prepared a presentation in Miro using the motion transition effect where the view window slided from frame to frame on slide change. Now I am in big trouble because the presentation pattern was switched to instant flip just in a powerpoint presentation. Without the movement effect the audience does not know where they are in the bigger picture.There is a “reduce motion” toggle in the settings which could be used to set this behavior beforehand. Now the toggle is still there but turning it off has no effect, still no motion. :(

Добрый день! Создала доску у себя, но теперь надо передать ее другому человеку на его аккаунт. Выслала ему ссылку и предложила сделать CTR+C и CTR+V на его доске. Но это не работает. Увидела вот такой комментарий “сделать резервную копию доски в локальном RTB-файле”, но не понимаю как это сделать. 

Hi, Good morning,May I ask what is the best way to create a Group? I can’t find any option to create a group.I would like to setup a dedicated Group for MindMapping, and might be one more. ThanksAman

I as able to connect the CA Agile application to Miro but once I try to use it, an initializing Rally message, and loading icon open up but it gets stuck there. Please help.  

While entering comment it did not come up with its standard look.  Just allowed to create some text, no formatting etc.  After pressing Enter comment totally disappeared.  I tried a few more times in different areas. They did not stick. None of them. Gone. Refreshed. Not there. Never happened before. Does anyone have an idea what has happened?  (there are a couple of old ones on the board that stuck with no problems). Does Comment C mean anything actually? thx

Since 2 days I can not access my board where i have all my notes! I tried different browsers, private mode etc. Nothing helps. How can I fix it? I have though one board shared with me and this works. Only those I have created dont! What Can i Do ??

Hi everyone.A faced with problem that do my work with MIRO terrible.I have the ernomus size of titles and symbolsCtrl+ “-” doesn’t work.How I can decrease the symbol?

I’m experiencing problems with loading the dashboard in the Chrome browser. In Safari everything is working fine, but in Chrome it keeps on showing the loading icon. Does anyone know how to solve this?  I updated my Macbook to the latest MacOS (Ventura 13.2.1)

FAO Miro Support!SSO login is broken for me and my colleagues - I just get the loading animation for ever, with 2 console errors.I’m posting this here because I need to be logged in to raise a support request :( We have a paid account (I work for sparx.co.uk).Is SSO login working for other users? Seems to affect everyone at Sparx. It’s been like this for weeks now.Console errors:(index):70 Error: This method is not supported with core-js. Try https://github.com/es-shims. at e.exports (cmn~applica.core~auth.57887023dcad87d0.js:2:21227) at 33198 (cmn~applica.core~auth.57887023dcad87d0.js:2:19159) at c ((index):68:323) at 381242 (cmn~applica.core~auth.57887023dcad87d0.js:2:37388) at c ((index):68:323) at 635435 (cmn~applica.core~auth.57887023dcad87d0.js:2:28431) at c ((index):68:323) at 287262 (cmn~applica.core.9a5c6ed5d4829e9e.js:2:407098) at c ((index):68:323)

I used to be able to “override” connection lines such that the line would connect to the connection “point” (i.e. the little dot on the top, bottom, left, and right of the object) that I wanted it to. This let you route connection lines so that they avoided crossing over other objects.This no longer seems to work. You cannot “force” the line to connect to a different side of the object.The default line connection here connect object 1 and object 3 intercepts object 2. I cannot change this by connecting the line to the top connection point of object 3. Is that a bug or an intended change? If it’s intended…. it is a poor experience and removes a very helpful feature.   

I decided to choose Miro because of the integrated video chat.Now in my Starter Plan the Video Chat doesn’t Work.The visitors with editor rights will see the prompt to join a started video chat. Camera + Micro rights are allowed. But neither image nor sound work.Partially the editing bar for the video chat disappears among the visitors.The error occurs in both Chrome and Firefox.What to do?

Spent an hour building my mind-map board - everything went nice and smoothly until I closed the board and wanted to access it in 5 minutes. It keeps showing me the bug the it cannot access the board. I tried refreshing, using different browser, different computer, nothing helped. The status page says everything is working fine, but it clearly isn’t. Lack of support and being forced to write a forum message most likely will prevent me being paid user as this seems like an awful service, but I would still like to access and download the board I created. The support email returned saying email isn’t configured, what a crap.Is that a common issue with the platform? Should I even bother waiting for this to be resolved? Is there an issue on my end? Like what the hell!