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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,818 Topics
  • 26,267 Replies
7818 Topics
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Federico GarridoNew Here
asked in Ask The Community
Timelines dissapeared?

Have your timelines also dissapeared? Mine are gone and were replaced by this caption below. Any ideas on how to get them back? Maybe a board backup?  

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8 days ago
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Martin HaberstrohBeginner
asked in Ask The Community
Spaces not working in education plan? Are there limits in the number of spaces with an education plan?

“Spaces” (former projects) are not working in my education plan (if I click on them they do not react at all, means not showing the boards in this space)? Are there limits in the number of spaces with an education plan … are there technical problems with the new spaces? Whom can I ask this question?Thanks for your help,Martin

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Akshansh
8 days ago
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Vikram SaranNew Here
asked in Ask The Community
Miro Estimation Tool setting "Original/Remaining Estimate" fields instead of Story Points

I have added the Story Points field to our Jira tickets (and actually hidden the Remaining/Original estimates fields).However, even after doing this, the Miro Estimation is setting the Remaining and Original estimate fields in minutes (see History log), instead of using the Story Points field.Note: The Story Points widget correctly sets the story points (see the extra History log). 

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8 days ago
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Younes El-AzzouziNew Here
asked in Ask The Community
Story points not showing on Azure Cards

Hi all,I’m preparing for PI Planning in our team and I have added boards for the teams with user stories and features. The issue I'm experiencing is that not all User Stories do not show the amount of story points on the card. Instead I have to extend the item in Miro or open it in ADO. We have not been able to find a relation between the ones that show the amount and the ones that don’t. Has anyone experienced the same and if so is there a way to fix it so the amount of story points show on the card? :) Thanks in advance!

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8 days ago
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Liat SavinNew Here
posted in Ask The Community
becoming board owner again

I have several Miro boards, but since I was put into a team in my workplace, I can only see the boards on that team. I became editor instead of owner on all my other boards, and I can only reach them through a link that I sent the group. I cannot see them on my owner page. How do I become owner again of all my other boards?>  

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9 days ago
Angelo MOREIRA
Angelo MOREIRABeginner
posted in Ask The Community
My roadmap data is lost?!?

Is this a joke?Of course I want my data and I’m waiting to be contacted by the support team with instructions on how to do it, while finding a Miro alternative…This is not a way to deal with such an important matter.

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Angelo MOREIRA
9 days ago
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Tatiana SteshenkoBeginner
asked in Ask The Community
Roadmap Timeline data dissapeared because of migration

Spent weeks on working on my roadmap only to open it today to find no data and this disclaimer instead  I wonder if someone has the same problem with their boards and actually got their data restored after migration?

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Angelo MOREIRA
9 days ago
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CPPNew Here
asked in Ask The Community
I want to delete a board that doesn't have an owner

There's a board that we used while working on the project, and it's open to Public.Now that the project is closed, I want to delete the board because it contains information that should not be exposed to the outside world.The owner of the board has left the company and has not been able to transfer the rights, so the board cannot be deleted.Is there a way to delete the board?

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9 days ago
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Igor342532Beginner
asked in Ask The Community
can't change grid cell color

Hi! I can't change grid cell color, it come back to previous color after miro page reload. Can you help me?  https://youtube.com/shorts/tJZ11KSk_9w

274
Eca
Mironeer
9 days ago
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Andrea LeinerNew Here
asked in Ask The Community
[KNOWN BUG] Card text shows HTML tags when exported as PDF, not just text

When I export my board as a PDF in best quality, the card text is show with html tags, instead of displaying formatted text. You can see the text in the board, and then the way it is displayed as a PDF.What can I do to fix this issue?I know about the export as image function and conversion of cards to other shapes. I specifically need cards and for them to be exported to pdf correctly. Please help! 

304
Eca
Mironeer
9 days ago
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MaryamHeidariNew Here
asked in Ask The Community
Value co-creation book

This is all about value co-creation book!

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Eca
Mironeer
9 days ago
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Loek BosmanNew Here
asked in Ask The Community
I'm randomly going from Zooming to Scrolling with my mouse wheel. What's going on?

Mouse wheel randomly switches between zoom and scroll functions while working on Miro board. This inconsistent behavior occurs during regular use, making it difficult to maintain precise control over board navigation. The issue persists regardless of using the desktop app or browser version.

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9 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
Article: How to find (and hopefully recover) a "lost" or "missing" board

After responding to a number of posts over the years related to “missing boards” or “I am the owner of the board but am being asked to request access to it”, I decided to put together this post in order to share it with future posters in the Community to help them understand why this may have happened, and how to hopefully get their board(s) back. NOTE: This post is a work-in-progress!  Table of contentsWhy did this happen? Searching for the board link Rejoining a Free Plan using a Team Invite link Recovering the the board you created Finding out which team you were previously on Other things to checkWhy did this happen?Here is a very common scenario:Someone creates a free Miro account, which creates a Free Plan team of which they are the owner/Team Admin. They invite someone else (e.g., you) to try Miro by collaborating on one of their boards, which makes that person a full member of their Miro Free Plan team. Now that this new team member has a Miro account and is a part of a team,

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9 days ago
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AndiBNew Here
asked in Ask The Community
payment method issue

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

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F
9 days ago
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DataDriverOlavBeginner
asked in Ask The Community
Layers Function

Hello,i started to notices strange behaviour from the Layers function under certain conditions:Here i do have a Layer called “Canvas”. It contains the following build up: a transparent frame, having the name on it. This frame is important to be able to export the whole canvas including content as an image or pdf. a colored shape, just to give the coloured and visible frame the canvas as an imagethen there are several other layers. Relevant for this part of the board is the “Examples” layer which contains pre-existing sticky notes, those that you can see in the screenshot here.The “default” layer should then contain all the additional sticky notes that users are adding. There: the “examples” layer can be hidden, and then users can add their own sticky notes, within the default layer. That is the plan at least.  What happens instead is the following: Whenever i create a new sticky note, while the “default” layer is selected, and the sticky note is created ON the canvas, then this sticly

271
D
9 days ago
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Patrick HobanNew Here
asked in Ask The Community
Figma plugin not working

Hi the Figma plugin doesn’t work. Can you help?

87030
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10 days ago
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Radmila TsvietkovychNew Here
asked in Ask The Community
Timelines removed from my space - all work wasted

You deleted all my prepared roadmaps as part of the update of the Timelines tool. I do not know how it is possible to issue a new release without backward compatibility or informing users that they need to make a copy of the data somewhere else.I hope that your support team is able to restore my data, as indicated in the screenshot and will contact me ASAP. For me this data was critical and needed today 🤦 I am infinitely upset, you destroyed the planning base, this is not a customer-oriented approach.  

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R
10 days ago
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Larry TampkinsBeginner
asked in Ask The Community
Roadmap Planning Template - Milestones

Does anyone know how to delete/remove milestones from this timeline view?  adding is very easy - you just click and a new one appears, but deleting them appears to be impossible?

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10 days ago
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Goafer FreebarNew Here
asked in Ask The Community
I forgot to cancel my free trial

I

181
ElvaMiro
Mironeer
10 days ago
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Alina ShvedovaBeginner
asked in Ask The Community
Billing issue

Hello! I've been using Miro for at least 3 years -- it's simply the best! Every year I renew my subscription. I work on my own, my team consists of  onlyme, I invite my clients just as viewers or editors. I have a question though:Today I renewed my year-subscription -- I paid 192$.But I see I have to pay 113$ more -- and I don't get how did this occure. 113$ -- what for?  Maybe my English is too poor to undestand :) I googled all the words but still have no idea what does all this mean. Please, clear this up! 

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10 days ago
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TorimcalindenNew Here
posted in Ask The Community
Figma Miro plugin not working - "Network error. Please check your connection and try again."

The plugin with figma is no longer working. I’ve used it various times, it worked successfully. Recently, it’s been flagging this error - no matter what I try to pull through. I’ve tried reducing the size of elements, attempting to pull through with other images in case the files were corrupted in some way, opening new figma file and trying to pull new things through there, and it still doesn’t work.Not sure how to proceed but this is severely impacting my team and workflow, we use figma to centralise our work and I can’t even pull through designs anymore.

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10 days ago
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David CultonContributor
asked in Ask The Community
Help finding pdf exports

Hi,Longtime Miro user. For the first time in a while, I’m exporting to pdf and I cannot find the file. Searches of help and the community say that the file should be where my browser downloads are, and this is where I’ve found them in the past. It is not there. The csv of the board can be exported and found in the downloads folder but not the pdf of the board. Have tried several times and even copied a subset of the board to a new board and tried that. Nothing.Help would be greatly appreciated!  

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11 days ago
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WonderDude234New Here
asked in Ask The Community
Why is Miro charging me for a third member when I've only used 2 of 3 paid users?

Why is Miro charging me for a third member when I've only used 2 of 3 paid users? 

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ElvaMiro
Mironeer
11 days ago
Jake Wysocki
Jake WysockiContributor
posted in Ask The Community
Ctrl+L is not working to lock items for me or others on my team

For the past few weeks, I have not been able to use the Ctrl+L shortcut to lock selected items on the board. I do this all the time while running virtual trainings and this is getting in the way of my workflow. I have others on my team using the Miro app and they have the same issue. I am using Edge myself.I have been able to use Ctrl+Shift+L to lock items, but only when I am in the app-mode of Edge (no search bar), and reportedly this works for my teammates who are using the Miro app. This is better than nothing, but much worse that Ctrl+L! Is anyone else experiencing or able to replicate? (e.g. can you use Ctrl+L to lock items?)

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11 days ago
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debsNew Here
asked in Ask The Community
Board says "This board is no longer shared, or has been removed"

I tried to open an old board on my (only) account and got this notification saying “This board is no longer shared, or has been removed”. I can´t find it in the list of boards in my team. How can I recover it?I use the free version of Miro.

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D
11 days ago
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