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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,747 Topics
  • 26,047 Replies
7747 Topics
J
Jose Augusto Giusti ZachariasNew Here
asked in Ask The Community
Unlocked features don´t finish and continuing appearing.

Please, I´m not able to finish the Unlocked features, and the screen continue appearing during my presentations. How can I conclude this?Please, I´m not able to finish the Unlocked features, and the screen continue appearing during my presentations. How can I conclude this?  Even starting the tutorial, it doesn´t finishes.   After “ select board” the tutorial stops  and we can´t conclude it.  

61
ElvaMiro
Mironeer
10 days ago
E
ExperiaTechNew Here
posted in Ask The Community
Redeem Microsoft for Startup but showing free miro plan

When I redeemed Miro’s Microsoft for Startup, it showed the free Miro plan but it shoudl show buiness plan. Any solution for such problem ?

91
ElvaMiro
Mironeer
10 days ago
S
Sebastian DedynNew Here
asked in Ask The Community
Missing Board - Can't Find or Restore It as Owner

Hi,A board I own has disappeared from my account. When I try to access it via the link, I get this message:"Board has been deleted. To access the board, please ask the board owner to restore it."This is the link: But since I'm the owner and it's not in my Trash folder (and I didn't delete it), I'm unsure what to do. Any help to recover it would be appreciated.Thanks!

121
Robert Johnson
10 days ago
D
Dileep KumarBeginner
asked in Ask The Community
Unable to turn off Miro AI in free subscription

My org would like to have Miro AI turned OFF. However, I cannot see the option in Admin Console for free subscription.https://help.miro.com/hc/en-us/articles/11277533556626-Miro-AI-Admin-security

91
ElvaMiro
Mironeer
10 days ago
D
debsNew Here
asked in Ask The Community
Board says "This board is no longer shared, or has been removed"

I tried to open an old board on my (only) account and got this notification saying “This board is no longer shared, or has been removed”. I can´t find it in the list of boards in my team. How can I recover it?I use the free version of Miro.

101
ElvaMiro
Mironeer
10 days ago
Y
youmenqingNew Here
asked in Ask The Community
The login is not smooth and the windows desktop version cannot be logged in

网页版可以登录使用，但不够丝滑，我总是需要先在登录页面输入账号密码，然后打开新的 miro 页面才能成功看到我的板子，而不是直接从登录页面。同样的问题出现在windows桌面版，输入账号密码后，页面好像变了，忘记密码上面的行加宽了，如果有新信息的时候，我看到的只有空白，这也导致我无法登录桌面版 

90
Y
11 days ago
H
HashemNew Here
asked in Ask The Community
Miro Educational Plan but no educational email

I am currently enrolled in the Interaction Design Foundation as a student. I wanted to apply for Miro’s educational plan but I do not own an educational email that I can use. Am I still eligible for the educational plan in this case? If anyone can provide further support on this.

91
Robert Johnson
11 days ago
V
Viribus UnitisNew Here
asked in Ask The Community
Miro wants to charge me for extra licenses

Yesterday, I was supposed to be charged for my Starter Plan. However, I noticed an additional charge for team members who were accidentally added. I double-checked my card and realized that the payment was due yesterday, and I only deleted these team members today.I'm concerned about this unexpected charge. Has anyone ever had such issues? I would appreciate if could share your experience and provide a solution. 

161
Robert Johnson
11 days ago
Z
Ziv ArielyNew Here
asked in Ask The Community
Copy a frame from Miro to Figma

Hi, I'm trying to copy content from a single frame in Miro (which includes flows, vector graphics, and images) to Figma. I also tried the Miro plugin for Figma, but it didn’t work.How can I easily transfer my content to Figma?

272
Z
11 days ago
S
Sabrina_DLNew Here
asked in Ask The Community
Consultancy use?

Hi,Your TOS say that you can only use Miro at a company for internal purposes, and that you cannot use Miro “on behalf of, or to provide any product or service to, third parties” - but I see threads here on using Miro for consultancy, clients, giving board access to clients, etc. Can you clarify? I’m very confused. Example: Is there a 'client' account type I can use on the business plan? | MiroIf this is allowed for paid users I’m happy to upgrade if needed. I’d love to be able to use the free account  for my project though (am a student).Specifically: What about for an academic policy project with a client (like a policy paper), non-commercial, with the final policy report being published on the university website?Thanks!

191
Eca
Mironeer
12 days ago
F
Fábio OliveiraNew Here
asked in Ask The Community
MIRO BUG

Sometimes my miro presents this bug after a collaborator inserts/changes kanban data, he needs to close the miro and open it again for everyone to be able to edit again. Do you know how I solve it?

110
F
13 days ago
G
Guillaume ChartrandNew Here
asked in Ask The Community
Miro AI and Education Plan Terms

Hi, I want to know before we enable Miro AI in our subscription what is the term of the education plan. If I look at the IA Features Addendum, specifically the 3. Use and Ownership of Input and Output..Do we consider the education plan an enterprise plan?The question is, all our input/output with IA will be use to train your model and becomes “public” or will be strickly use by us. Thanks

142
G
13 days ago
J
Julian SbrinoNew Here
posted in Ask The Community
I love Miro but the customer support is horrible

I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

151
Eca
Mironeer
13 days ago
L
Lisa McNabBeginner
asked in Ask The Community
Board stops loading e.map is not a function error and opens save as window when refreshed

While working on a board, it will intermittently stop loading and give the error ‘e.map is not a function ‘ .  When I refresh, chrome opens the save as window.  If I close chrome it works again for a while but this happens sooooo often it’s incredible frustrating.  

161
Eca
Mironeer
13 days ago
V
Vanessa ToyeBeginner
posted in Ask The Community
Starred Boards Missing

I have a number of boards starred from different teams that I’m not a member of. Usually I can access all of them from the “starred” section of the Home area but now it seems that any starred section only represented the starred boards from that team. If I go to the starred boards from a direct link, they still clearly show starred for me.What the heck happened with access rights and quick access? Is this a glitch of my view or a general change to how Miro operates?

1756
Eca
Mironeer
13 days ago
K
Kelvin KredensBeginner
posted in Ask The Community
[RESOLVED] Mind map enter problem

There is a bug with the enter key inside nodes.  

15114
Eca
Mironeer
13 days ago
D
Dan DefenbaughBeginner
posted in Ask The Community
[RESOLVED] Can't move multiple selected objects with Arrow keys

Yesterday I could move multiple selected objects with SHIFT + Arrow keys. Today I can’t. The objects are not locked. I can still move one object at a time with SHIFT + Arrow keys. What happened?I’m using Chrome Version 110.0.5481.177 on Mac OS Ventura 13.2.1

177564
Eca
Mironeer
13 days ago
L
lcummingsNew Here
posted in Ask The Community
Shared board not viewable "There's been a glitch" error

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

11959
Eca
Mironeer
13 days ago
W
Wewin Wira Cornelis WahidNew Here
asked in Ask The Community
Why does Miro still bill me around $20 dollars every month, when im on free version since 4-5 months ago?

Hey, so i just noticed that miro bills me around $20 a month, for the past 4-5 months now. I initially got the starter plan and unsubscribed, and got back to free mode 4-5 months ago. But when i saw my credit card bills, around IDR 307,000 (indonesian) was billed to miro every month! EVERY MONTHHHH! Either they a have crappy system or their stealling from me! GIVE ME BACK MY MONEY or ELSE!!!!

303
Eca
Mironeer
13 days ago
R
RandiCohnNew Here
asked in Ask The Community
[RESOLVED] Bug - logic reversed for "Star/unstar Board" tooltip

I think the CTA to star a board is reversed. Possible Bug? If you hover over the star of an already starred board, it says "Star this board".The inverse is true for unstarred boards. Since "star" is the verb, the call to action would be incorrect, I believe.  

303
Robert Johnson
13 days ago
C
Carey SingerNew Here
asked in Ask The Community
Does anyone have a solution to their boards disappearing in "Space" dashboard? I can still access via URL

Maybe a bug after some recent updates, but I can’t see the list of boards I own in the Spaces I own from the dashboard.I can still access the board via recents or if I remember the name and go directly via a URL. I can also see all the boards in a Space when I’m in a board and look at the side tab. But a general issue if not solved, as I dont remember the names of all the boards I own. Any solution to this?

70
C
13 days ago
R
redinasvetlana82Beginner
asked in Ask The Community
duplicate boards why

Здравствуйте.у меня есть два аккаунтапочему-то доски на них дублируютсявсе исправления сохраняются на втором аккаунте как я могу это исправить. спасибо заранее

110
R
13 days ago
M
Mikko KnuuttilaNew Here
posted in Ask The Community
Changing plan - need to delete members from 3 to 1 not effective

Hi!I need to upgrade my plan from freeto business. Previously I had 3 members in Business plan, now I would need for the moment only one. I have removed as advised the 2 existing old members, but cannot still upgrade in the billing form from 3 to 1 plan. It says I have to delete 2 members… Is this just an update and time topic?? THANK YOU for your support!

151
Robert Johnson
13 days ago
M
Majestic GlueBeginner
asked in Ask The Community
[RESOLVED] Potential Copy Paste Bug after Doc "Copy link to block" action

When attempting to copy paste into hyperlink and or object to link, copy paste doesn’t seem to work. Copy paste works normally for a text box, but on weird occasions it would not copy paste into hyperlink and/or link to object url. It’s odd because copy paste works for text, but sometimes it works for hyperlinking.I think the bug gets triggered when i’m trying to link to a block within the beta feature text document, but not entirely sure. Sometimes it goes away too but not sure what causes it.

7511
Robert Johnson
14 days ago
A
Alisa AntyshynaNew Here
asked in Ask The Community
[RESOVLED] Nov 21, 2024 - 12:15 UTC - Application loading issue

 

467
Robert Johnson
14 days ago
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