Skip to main content

Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,748 Topics
  • 29,291 Replies
8712 Topics
F
François BIZETNew Here
asked in Ask the Community
Tables, cards and syncing issues

I have a table that I use to monitor the activity of the team. We create cards for each subject, drag them down to the table, or sometimes drag a line from a table to creat a card and then move it to a Miro Kanban. Recently, we wanted to add some visibility to other people in the company and have made synced copies of the table. We also agregated cards coming from various miro boards and dragging the to our now ‘main’ table to aggregate all activities. We also moved the table to a specific layer. This is where things started to go wrong and I can’t find how to sole it : I no longer have the dots appearing at the left of a line to drag it and convert it to a card. This is a big issue for us. Copy and paste of the table in a fresh board with no syncing does not solve this. Any idea about how to go back to a normal behaviour ? also less annoying but still an issue the table is saying we have like 10 synced views now while in fact there is only 1 remaining. After some tests it seems that e

293
Eca
Mironeer
Roman Pelc
Roman PelcNew Here
asked in Ask the Community
Battery Drain Issue with Miro App on MacBook Devices

Hi everyone,Has anyone experienced battery drain issues when using the Miro desktop app on MacBook devices?One of my colleagues recently reported significant battery consumption while the Miro app was running on his MacBook. I remember similar issues being mentioned in the past, and I’m curious whether this was a known bug or if others are currently facing the same problem.If you’ve encountered a similar situation or have any insights, I would appreciate it if you could share your experience.Thank you,Roman

172
Roman Pelc
A
Anastasia01New Here
posted in Ask the Community
Subscription payment

Good evening! A month ago I activated a paid Starter subscription to Miro. Today I received a bill for 111 dollars instead of 10. I had extra team members so I deleted them. Can I recalculate my subscription payment, please?

593
P
J
JMEYNew Here
asked in Ask the Community
SVG Text Palcement

I have imported some SVGs ans saved them as a shape pack. When I pull one onto the board, it places the text underneath the image. I’d like the text to be displayed in the middle/center horizontallt/vertically as a default. I can’t even manually change the location of the text. Please advise on how this might be achieved.

643
M
M
Melinda Alker-KlinewskiNew Here
asked in Ask the Community
Adding a font - Inter

I am reaching out because I have a user asking if there is a way to add a font into Miro. Their new standard font for a project is called Inter.Thanks for your assistance and looking forward to your response. Best regards,Melinda Alker-Klinewski

141
Robert Johnson
P
Paul StroudNew Here
posted in Ask the Community
Struggling to control formatting of swimlane flowchart

I’m about 30% through mapping our end-to-end business process in Miro, using a swimlane diagram created from template. It’s already quite complex and I’m starting to tear my hair out because:Each time I open the board, something seems to have moved in the formatting / alignment of items, meaning I have to spend 10 mins moving them back to their correct positions before I can start. Items don’t even stay in the swimlane where I put them… I frequently need to expand the diagram area and move parts of the chart around, to make space for items I find I’ve forgotten to include. Again, this often seems to lead to a lot of re-alignment.I’ve checked out the Miro tutorials and learning academy, but this doesn’t seem to be addressed anywhere.Any advice or guidance would be very welcome!

131
S
J
JanMinneeNew Here
posted in Ask the Community
Where did the TEMPLATE section go with all the Building blocks?

When I open a new board, I see my Templates.But when I am working in a board, and select “Template” from the left menu, only Presentations are left? Thanks for helping out! 

133
Robert Johnson
K
Kai JacobNew Here
posted in Ask the Community
How can I copy from a Miro (Grid) to Excel?

The team has entered data in a huge Grid on Miro - now I would like to copy the textblocks over to Excel. Seems not to work easily...

84796
D
M
MaurizioVaggiBeginner
published in Ask the Community
Email from Miro Research Team

Hi all,  I just received an invitation from the Miro Research Team (research@e.miro.com), and I would like to know if the e-mail is real or a phishing attempt. Thanks for the clarification, Maurizio

160115
Robert Johnson
S
Sergey S.New Here
posted in Ask the Community
BUG: Fix of big amount frames list items on presentation

Hi there! Noticed a bug when you have big amount of frames on single board.screen: https://imgur.com/kNGUcSsfixed with proper css: https://imgur.com/NrzRbfdcss code:// frames list#meeting-list-button__list {    max-height: 700px;    width: fit-content;}// frame item#meeting-list-button__list > div[role="menuitem"] > div {    width: auto;}// fames list outer boxdiv[role="menuitem"][data-testid="meeting-list-item"] > div {    width: auto;}Chrome version 137.0.7151.104. Please add this fix :)

131
Eca
Mironeer
T
Tony GeorgiadisNew Here
posted in Ask the Community
Jira cards don't show up after converting stickies

Hello community,We've been recently having problems with the Miro/Jira integration. Specifically, when attempting to convert Miro stickies to Jira tickets, the tickets get created in Jira, but the Jira ticket box doesn't appear on the Miro board, and the original Miro sticky doesn't go away. We’ve tried reconnecting the integration but that didn’t do the trick.Has anyone else faced a similar issue, and if so, have you found any fix for it? Thanks in advance.Best wishes,Tony Georgiadis

426
Eca
Mironeer
A
amalsalimNew Here
posted in Ask the Community
Board Automation

Hi, I want to interlink all my boards on the canvas. Suppose I add some details and automatically it will come on my other dashboard with status and progress etc.within the same canvas I am not able to figure it out

183
Eca
Mironeer
S
sonukatwal5665Beginner
asked in Ask the Community
problem with page

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

101
Eca
Mironeer
M
MbeattyNew Here
asked in Ask the Community
[RESOLVED] Unable to switch back to select mode (getting stuck in pan mode)

Suddenly across all our MIRO boards we are unable to toggle between hand and selector cursor - rendering MIRO unusable.Anyone else experiencing this?

383
Robert Johnson
B
Brian RassierNew Here
posted in Ask the Community
[INVESTIGATING] Iconfinder unavailable

The past few days the iconfinder feature has not been working for me.  I have tried Miro in the desktop app, and in a web browser.  If I look at the HTTP requests happening behind the scenes, I get a lot of HTTP 404 responses (not found).  Is there a service or a server that is down?   

291
Eca
Mironeer
A
AndiBNew Here
asked in Ask the Community
payment method issue

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

634
Robert Johnson
Y
Yulia OstapivNew Here
asked in Ask the Community
Request for Free Subscription Due to War in Ukraine

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

2437
Eca
Mironeer
A
AlonaNew Here
posted in Ask the Community
Request for Free Subscription Due to War in Ukraine

Hello Miro Team 👋,My name is Alyona Merkotan. I am a Ukrainian teacher currently living and working remotely. I have recently started using Miro for creating educational materials and interactive lessons.I learned that Miro offers free premium access for Ukrainian educators due to the ongoing situation in Ukraine. I would be incredibly grateful if you could grant me access to the premium subscription to support my teaching activities.I don't have a .edu email address, but I am happy to provide other proof of my my teaching activity.Thank you very much for your consideration and support.Best regards,Alyona Merkotan

162
Eca
Mironeer
S
SofiaSSBeginner
posted in Ask the Community
Can't trim YouTube videos anymore

Hello! I wanted to share some feedback about the recent changes to YouTube video embedding on the platform. The removal of two key features - the ability to trim clips and expand videos to full screen on the board - has created some practical challenges for users.These features were frequently used in my workflow, and their absence now makes the platform less functional for my needs. Could you let me know: If this change is permanent? If there are plans to restore these features or provide alternatives? I'd really appreciate any clarification or updates on this matter.

283
Eca
Mironeer
nikolayborzents
nikolayborzentsNew Here
posted in Ask the Community
Request for Discount or Special Terms for Ukrainian Citizens

Dear Miro Team,I wanted to ask if you offer any discounts or special conditions for Ukrainian citizens currently residing in Ukraine. If necessary, I can provide proof of both citizenship and residence.Thank you in advance for your time and consideration.Best regards,

61
Eca
Mironeer
B
Becky JonesNew Here
posted in Ask the Community
Figma & Miro

I’ve put a lot of screens into Figma to create a user flow of designs - but when I’ve just gone back to do more, it’s only showing the title of the link rather than the screen itself? Any ideas why it’s stopped showing the screen?   

222
B
C
Christoph Dibbern crossnativeNew Here
posted in Ask the Community
[INVESTIGATING] No option to import Conceptboard to Miro in Education Plan

I found the following article about using the import function to bring Conceptboard PDF Exports into Miro as a whole new board with all the content from Conceptboard: https://help.miro.com/hc/en-us/articles/18667713347474-Import-Conceptboard-to-MiroDoes somebody from the Miro team or the community has a solution … where is the button referenced in the tutorial?

293
Robert Johnson
V
Viktoriia StoievaNew Here
posted in Ask the Community
Starter subscription for Ukrainian turor

Dear Miro Team,My name is Viktoriia, and I am currently working as an English tutor in Odessa, Ukraine. I truly appreciate all that Miro provides to both students and educators — your platform has made teaching more interactive, engaging, and accessible. Thank you for that.Due to the ongoing war and resulting financial difficulties, I am not always in a position to afford the premium version of Miro. If there is any possibility to receive complimentary access for educational purposes, I would be sincerely grateful. It would enable me to continue creating meaningful and effective learning experiences for my students.Thank you very much for your time, understanding, and support. I look forward to your response.Warm regards,Viktoriia

91
Eca
Mironeer
T
Tykhon SapunNew Here
asked in Ask the Community
problem with page

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

121
Eca
Mironeer
D
Dorsa JalalianNew Here
posted in Ask the Community
Export Miro Table to Excel (.cvs)

Hi, I know we can export Miro Grid to an excel file, but I can’t export a Miro table to Excel format. Is there a way to do this?

143211
O
Terms & Conditions