Ask the Community

Hi everyone! I’ve noticed that sometimes when I try to move or resize frames, they jump around or snap in unexpected ways. It can be tricky when organizing a complex board.Does anyone else experience this behavior? How do you keep your frames aligned and stable? Any tips, settings, or workarounds would be really helpful!

I have a paid license. Yesterday I was able to embed a few Google sheets into my board. Then there was an outage and Miro wouldn’t load, and now I’m no longer able to embed the sheets.My Miro board and Google Sheet are both shared so anyone with the link can view.In the sheet I’m doing share / publish to web / embed tab, pick the tab I want to share, Publish.It shows me the iFrame code. I copy that info a document and add some additional parameters to control how it’s displayed:&single=true&widget=true&headers=false&chrome=false&rm=minimal&embedded=true" width="700" height="1000"  have tried removing single=true, have also tried /d instead of the default /d/e in the URL. Have tried /embed and /pubhtml.This was working and I still have three sheets displaying in Miro after following this procedure (had single=true and /d/e and used /pubhtml). Now I’m getting the error “Sorry, the file you have requested does not exist”, although in that object showing that error,

I have been trying to get a Miro education account to use with my students. However when using the following link  https://miro.com/contact/education/?ref=Educator it keeps showing that is uploading and nothing happens. Is this happening to anyone else? Thanks 

I am an Enterprise account user and am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?TIA

How come? Can someone help please

Dear Miro Support Team,My name is Sofiia, and I am a teacher in Ukraine. The war has created enormous challenges for both educators and students here. Many of us are doing our best to continue teaching under difficult circumstances, but financial limitations make it hard to access professional tools like Miro.Despite these hardships, I work with children who need stability, motivation, and interactive learning to stay engaged. A platform such as Miro would allow me to create dynamic lessons, bring more structure to our classes, and help my students feel connected and supported.I would be deeply grateful if you could let me know whether there is any possibility of receiving free access to Miro as part of your support for educators affected by the war. Such help would make a real difference in continuing meaningful education during this time.Thank you very much for your consideration and for supporting teachers around the world.Warm regards,Sofiia

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

The 21:03 UTC update on status.miro.com stated that service is restored with no further updates to follow. However, I am still receiving the same “There’s been a glitch” error page I’ve been seeing all day.

Hi, over the past hour, I am not able to get into the Miro app on my iPhone or iPad. It just stays on a blank screen with the Miro logo in the center. I am using the most up to date version of the app. I have also tried disconnecting from my WiFi and using data instead, which does not resolve the issue, so it does not appear to be a connection issue on my end. I have tried powering off/restarting my devices, which does not work as well. On my Window’s desktop (using the website version), I am able to partially access my board, but it takes ~10 minutes to load and pictures do not load. I do see on the Miro status page that there is report of a “user search degradation” issue. Is this related? Does this have to do with the AWS outage? Any timeline on the repair? Thanks for your help!

Hi,I found a topic about a gift card, if I leave a review on G2 website.Is it still up? Thank you!Daniel

I’m trying to remove a licensed user from the team who is no longer an admin but I’m getting this error: 

This is not really for the community but for the ones managing Miro, if there is any...I created the account and has setup my credit card too. I want to modify the team size but can not. I tried to reach out to Miro team a few times without success. I tried to do it via the sales team email too but no answer. I had to reduce the budget on my credit card and a result the account will probably be closed. I wish there would be a real support team out there. 

I want to delete my current invoice because I haven’t used my business seats. Also I couldn’t cancel my subscription without closed invoice paid. But invoice was my mistake and I immediately tried to fix it.Help me please in this strange situation))

Hi, I want to cancel my subscription to the business plan.I only used Miro for a university class; I don't need it anymore. Supposedly, I was able to cancel the subscription, but I'm worried about not being able to remove my card number. Could you tell me if I've already unsubscribed and won't be charged? Please help. This is what appears in my profile, under the billing tab:  It says the business plan trial expires on October 27th, and below it says "Reactivate trial." So, I won't be charged? My goal is to cancel it before I get charged, so I hope you can help me.P.S. English isn't my first language, so I'm sorry if anything I wrote isn't clear.

“All tools (except pen, eraser, lasso, and comments) are one-time. This means that once you use the tool, it will be switched back to Select” I am actually confused by this behaviour. I’m busy with connector lines, why do I need to reselect the tool I just chose? Is this a new setting? I am so sure it didn’t used to be like this? (I have not used Miro for a few months.)  If I choose a tool, any tool, I just want to keep using it until I CHOOSE to toggle to something else? That’s how every other tool works…? Can I go change it somewhere so it stops defaulting to the Select tool?

Does anyone know if it’s possible to create prototypes in the newly launched version, but just makes the screens by hand rather than go through the step of prompting to do something that I’ll just want to completely change anyway? 

Hello, it is possible to create functional text input fields with the prototyping feature?

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I have two educational accounts (with institutional emails) as a teacher that will expire and i want to contintue to have access to the boards. how do i migrate all the boards to a free private account (with private email)? i would still like to leave the boards in tact for the institutions to access for their archives. thank you!

We have created a shared template with our company brand, style etc. When using the template I get a first set of slides on the board to work with, however, when hovering on the (+) sign next to a slide, or between two slides, I only find a Miro preset slide menu. How do I make our branded templates show up there to quickly build my presentation?

Apologies in advance if I’m just overlooking things but I can’t seem to figure where to click to dismiss the Canvas 25 page that seems to be overlaid across the entire Windows app.I’ve tried the following (all didn’t work)Closing the app and opening it again hoping that maybe it only showed once.  Registering for Canvas 25.  Uninstalling and reinstalling Miro Desktop for Windows Resizing the window to see if maybe a button got hidden as it scaled Clicking the “X” on the top right closes the entire appCan someone point me in the right direction? Or is this a bug? Thanks!

When I go into active users it will say someone has access to one board yet they can access any of them. It says I have access to 11 but I can also access any of them. How do I fix this? If we have consultants that should only have access to one board this is a huge security flaw.

Hello,this might be a silly question …I am trying to get line jumps to work but so far have no luck in doing so …I have tried them with existing and new boards (just to make sure) but no availI am selecting the line type , enable line jumps and been trying various shapes/options but none seem to work. Anyone has run into this ? Figured I would ask in case it is something simple :)  

Hello,On the Section “Starred” boards, I normally was able to see all the boards that I starred from my organization members and even from external members of my organization.Today, I’m just able to see the starred boards from my organization.I need to have access to starred boards from outside my company. I was able to access one external board and I saw that it’s still starred but I don’t see it in my list.I think there is like a filter applied on my “starred board list” that just let me see my organization’s boards.Thanks.

Does Sidekick use data from your boards to learn?  Specifically, is data and client information on a board, when using sidekick potentially comingled with other data?  How confidential is the data?