Ask the Community

Hello, on a basic swimlane diagram, if I want to use columns to show stages in a flow, how do I create labels for those columns (not the swimlane ones)?

Hi!I had tried out the free business plan, and cancelled it. However, I was on the Student Plan and it has now locked my boards, including all of my team members boards.Every time I try to change the plan and downgrade, it won’t let me. We need our boards urgently for a uni assignment. How can I get back mine and my team members original subscription?

I am trying to solve the issue of not being able to Upgrade my account and I tried to remove people from my team, however I am not even able to do that. Clicking on Delete does nothing. Can anyone help please? 

Is it possible to upload a PDF version of a Visio process map into Miro so that the shapes convert to diagramming shapes? I know how to upload a PDF to a Miro board, but I’m wondering if there is functionality to convert that document type to the diagramming shapes (similar to how you can upload an Excel table and paste/convert to sticky notes).

Hello! I am using the Miro app on my iPad. The main dashboard opens normally, but when I try to open any specific board, it does not load — I only see a blank screen (no error message).I have already tried: restarting the app reinstalling the app switching internet connection (Wi-Fi / mobile data) enabling desktop mode / horizontal orientation  But the issue still remains. Could you please help me solve this problem?My device: iPad (write your model if you know it)Miro app version: latest from App Store Thank you!

Dear Miro Support Team,My name is Tetiana, and I am a trainer in Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial difficulties. It's also almost impossible and unsafe to provide offline educational trainings for Ukrainians right now. Unfortunately, I am currently unable to afford a Miro subscription, but your platform would be invaluable for my work. Miro is a very useful platform for education, and having access to it would help me and my students continue learning effectively.I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators during these challenging times.If this initiative is still available, I would be grateful for your guidance on how to proceed with the application.Thank you very much for your continued support of Ukraine.Best regards,Tetiana Goryslavetstati.goryslavets@gmail.com

Hi,I can no longer get any icon from the Images & Icons plugin. When using Iconfinder, I can see that the http response is successful, and even get some data but the plugin does not show any of it (follows screenshot): Any ideas on how to solve this issue?

Hey there MiroverseI have an educational licence, which i thought meant it was a full licence. I have recently created a project list and utilising the simaltaneous views. But for some reason, one view, the timeline view, keeps disappearing and when I try to recreate it, the system asks for me to updgrade. Is this a bug or a change in the system. I also realise this is probably two issues lol Any help or guidance would be greatly appreciated 

The entire platform is unusable literally until this is fixed. Can’t open any board

Dear Miro TeamAs many people here, I have the same issue with one of my boards. I use McBook, additionally, I also tried my iPhone and there it doesn’t work too. However, it works with the laptop with Windows. I have no idea, if there’s a connection between these facts, so I need your help.Best regards,Miro user 

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

I built out a blueprint but every time I go to use it, it tells me that there is an error creating the space. I am newer to Miro, but was able to get this to work the other day when I had less boards in it. Most of these boards are just placeholders for me and there’s nothing in them at the moment. Anyone know what to do? This is what I receive after I click “create space” 

Добрий день! Не можу завантажити 1 з двох безкоштовних дошок на міро. Звільнила кеш, оплатила більшу памʼять в іcloud, спробувала зайти і з додатка, і з браузера на різних девайсах, дошка не відкривається. Починає завантажуватись і зупиняється на 20% з білим екраном. Що робити?🙈

Hello.For context, i just used the board less than an hour before the problem appeared.  My friend and I use boards for our projects, and we have 3. I can access only one of the three. The others it just writes “Connexion established” over and over without loading. I just used one of the two I can’t access now less than an hour before it did that. My friend is the owner and she didn’t change any permissions.

Looking to make the switch to a different platform until this board loading issue is fixed or ideally even permanently since Miro has had this lagging issue for over a year now. Does anyone have any suggestions? And it would be awesome if the other service could have things copied and pasted from miro onto it

Dear Miro Team,My name is Yasia, and I’m an online English teacher from Ukraine. I regularly use Miro to make my lessons interactive and effective, and it has become an essential tool in my work.I know the Education Plan is for accredited institutions, but since my school isn’t officially accredited, I’d be very grateful if you could kindly grant me access as you’ve done for other Ukrainian educators.Thank you for your support!Best regards,Yasia

I had a board from 3 years ago, I left it there.I went in today and realised it’s disappeared and tried to pay for the plan to restore it. However, that’s not possible. Is there anyway that it can be restored? Please help.

One line text is always trailled with an empty character (space?)This confuses centering text

Hi everyone,I need some urgent advice because I’m in a difficult situation with my Miro account. By mistake, I deleted my entire team. Now I cannot access any of the boards or settings from that team. I know teams are the “container” for boards, members, and billing, but I was surprised that after deletion there is no trace at all in my account. That team also had a pending invoice for the subscription renewal. After deleting the team, this invoice completely disappeared from my billing section, and I’m not sure if it will still be charged or if it was automatically cancelled. At the moment I had to create a new team with the Free plan to keep working, but,I’m worried about the work I lost in the deleted team, I’m also worried about the unclear billing situation.I’ve already opened a ticket with Miro Support, but while I wait for their answer, I’d love to know if anyone here had a similar experience.Is it possible that Support can restore a deleted team (or at least the boards)?What

Dear Miro Team,My name is Diana, and I’m an online Ukrainian teacher from Ukraine. I teach private lessons and regularly use Miro to make my classes more interactive, engaging, and visually clear for my students. It has been an invaluable tool for both lesson planning and helping learners stay focused during our sessions. I am a principal at a licensed educational institution, so I can provide an official certificate of employment at the school if necessary.If there’s a way to receive free access in my case, I’d truly appreciate it. I’m happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Diana

Hello,I am from Ukraine and I’ve heard that Miro provides free access or special support for Ukrainians. Could you please confirm if such help is available now and how I can apply for it?Thank you in advance!

Dear Miro Team,My name is Anastasia Rybenko. I help Ukrainians learn Polish, and I would like to ask if there are any special programs, discounts, or humanitarian access options currently available for Ukrainian users.Thank you in advance for your support and assistance.Best regards,Anastasia Rybenko.

https://community.miro.com/ask-the-community-45/my-cursor-is-shifted-down-24018 Пробывал - не вышло, курсор смещен во всех браузерах.

All of my diagramming shapes and lines have moved away from the templates. It has happened to the entirety of my board so all of my work has been ruined

Hi Miro community,We’re working on documenting a large number of processes across many different departments in our organization. Each department has multiple high-level processes, and each of those processes has several sub-processes.Example - 8 Departments, Each departments have 10 to 15 high level process, Each High level process has 15 to 20 subprocesses, may be sub processes itself has Sub-sub process.1. Finance Department - Payment Process - Inside payment, Reimbursement process is one of the sub process - Inside Reimbursement process, I have Employee permanent is separate process, Employee in contract has separate process.What is the best way to structure and organize this kind of large-scale process documentation in Miro? How industries handling this kind of scenario?Would love to hear how others have approached this and if there are any best practices or recommendations from Miro?Thanks in advance!