Ask the Community

Hi!Miro used to offer some great “getting started” resources for people who have never been on a Miro board. Tutorials to practice doing basic things like navigating on a board, writing text, adding a sticky note, or adding a shape. You could watch the instructions and then practice the skills.It’s been a while since I shared resources like this with new users and none of my old links work anymore. I’ve been searching in the Academy and the help database and cannot find anything that is designed for this entry-level user to help them feel more assured in using a board. Because Miro is super intuitive - only once you’ve learned how to use it. The resources I’m finding that are for “getting started” are about creating and designing your own boards and upselling the AI features.Does anyone have practical resources to share with new guest users who may be technologically hesitant or unfamiliar with using much beyond basic word processing and browsing online?T

Dear Miro Support Team,I am a young teacher from Ukraine. I am reaching out to kindly request access to a free subscription for Ukrainians on your platform.When I first started using Miro, I was unfamiliar with the platform’s billing system, which led to some unexpected charges. Unfortunately, I was unaware of the free access program for Ukrainians at the time. Given the financial constraints many of us are experiencing, I would like to kindly apply for the free subscription. I hope you will understand the situation.Students liked the platform a lot. As a teacher, I would like to rely on 

Dear Miro Team,I hope this email finds you well. My name is Iryna Lutsiv, and I am writing to inquire about the possibility of discounts for Ukrainian users. I have learned that Miro may offer special pricing or support for Ukrainians, and I would be very grateful for more information on how to apply for such an opportunity.I regularly use Miro in my teaching practice, and it has become an essential tool for organizing lessons and engaging my students. As a Ukrainian educator, I truly value the chance to continue using your platform, and any assistance in this regard would be sincerely appreciated. Please let me know if there are any specific requirements or steps I should follow to receive this support.Thank you very much for your time and consideration. I look forward to your reply. 😊Best regards,  Iryna Lutsiv

Dear Miro team,I am from Ukraine and I heard that you can provide free business plan subscription for Ukrainians as support. I use Miro for work (teaching English) and it’s an essential tool for me. I’ll be grateful if you give me access to business plan for free.My miro account gmail: dsevcova750@gmail.comThank you!

Hi everyone 👋I’ve been using Miro more for team workshops and brainstorming sessions, and while it’s super flexible, I’m always curious how others structure their boards for effective collaboration—especially when multiple people are editing at the same time.A few questions I’ve been thinking about:Do you use templates (and which ones are your go‑tos)? How do you keep boards organized so they don’t become cluttered during a live session? Any tips for guiding participants without taking too much control away from them? How do you balance freedom vs structure (e.g., pre‑defined zones vs free exploration)?Sometimes I find that without clear sections or activities, people can get lost or the board turns into chaos 😅 But too much structure can slow down creativity.Would love to hear how you all approach workshop prep and live facilitation in Miro—tricks, favorite features, or even l

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

My boards and team members have suddenly gone missing. I did not change anything or delete anything, I am the team admin. Is this a Miro outage?

Hello Miro Support Team, I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities. I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects. Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time? My account email: anikeievadaria@gmail.com Thank you for your support and for everything you do for the community. Best regards, Daria Anikeieva

Dear Miro TeamI am Anastasiia and I am teacher from Ukraine. I use Board Miro to teach my students, it is extremely useful tool. I would like to ask if it’s possible to get a free or discounted plan for Ukrainian teachers. To have more features like the timer and collaboration tools would really help improve my teaching.Best wishes,Anastasiia

Dear Miro Team,My name is Anastasiia Zaichenko, and I am an Italian language teacher from Ukraine, Dnipro. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning,worling with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time.The best regards,Anstasiia ZaichenkoItalian Language TeacherUkraine

I sincerely apologize for reaching out, I don’t usually like to bother, but I would really appreciate your help with an issue.I am a teacher from Ukraine and I use your platform for teaching my students. I was granted free access to multiple boards, which has been very helpful.However, I accidentally added my students as team members, and now everything seems to have changed and the platform is asking for payment.Could you please advise what I should do in this situation and if it’s possible to restore my account to the previous state with free boards?Thank you very much for your support

Message:Hello Miro Support Team,I am writing to you as a user from Ukraine. I am currently a student and a trainer, and Miro has become an indispensable tool for my academic and professional activities.I use your platform for my scientific research, data analysis, and educational training sessions. Due to the current situation in Ukraine, it is difficult for me to maintain a paid subscription, but I rely heavily on Miro's advanced features for my analytical work and scientific projects.Could you please let me know if there are any options to provide me with a free Starter or Education subscription to support my work during this time?My account email: anikeievadaria@gmail.comThank you for your support and for everything you do for the community.Best regards,Daria Anikeieva

hello, I shared my board with another person. she is experiencing problems with how text ans pencil works from the first day she logged in and joined my board she is working on a pc, windows on chrome browser through a miro websiteWhen she types a text the text doesn’t stay where  the cursor was put initially. While typing, the cursor suddenly jumps and the text appears on another line or higher The same issue happens when using the pen tool, the strokes appear in a different place than where she is drawinghere are the videos how it works https://drive.google.com/file/d/149IK_5e2acaXsfSBNSeRUDVhSs5NLWSc/view?usp=sharinghttps://drive.google.com/file/

This has been going on for about 3 or 4 months - sorry for the laziness in reporting! But when dragging images onto the board it often shows an error placeholder (attached). Sometimes it’ll happen 2 or 3 times in a row with the same image, then finally will work. It is extremely inconsistent (I take a lot of screenshots and drag them onto the board during lessons). Resizing before it’s fully loaded seems to make it more likely to fail, but not always. Sometimes I am dragging these from saved folders, not screenshots, other times I don’t resize and still get the fail. I would say this happens with every third or fourth image, and I put about 15 images on a board in each hour-long session, so is very frequent. When it gets really bad I instead use integrated Zoom app whiteboard and never have this problem. I am on a Macbook air M3 2024. Tahoe 26.3.1 , and always running a Zoom video call. I’m using the browser based board. I run an external monitor (LG) in case that make

I’ve paid Miro subscription under the account A with this email address, however I’m closing the email account A so I’m trying to move everything from the Miro board to new account B.  Could I move the all the files to account B and also can I switch the paid account from A to B ?

Is this only my Miro or is this normal? The text is a lot more clear when editing. Once finish editing, it is burry.  

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools

Dear Miro Support Team,I am writing to you as an English teacher from Ukraine specializing in Medical English.In my work, I help medical students and healthcare professionals master the language necessary for their vital work. Miro has become an indispensable tool for my lessons, allowing me to create interactive boards for clinical case studies, anatomical diagrams, and medical terminology mapping.Given the current challenging situation in Ukraine, maintaining a paid subscription is financially difficult. However, the continuity of education for our future medical specialists is more important than ever.I would like to inquire if I am eligible for the unpaid Miro Starter or Business Plan or any other support program for Ukrainian educators. Could you please let me know what steps I should take to apply?Thank you for your time and for creating a platform that makes complex medical education much more accessible.Best regards,Anastasiia

Hello,I’ve noticed that I have been charged a monthly business subscription fee for Miro, even though I do not recall ever subscribing or making any payment.When I checked my account settings, there is no billing or subscription tab available, so I’m unable to verify or cancel anything from my side.Could you please help me understand: Why I am being charged Which account or subscription this charge is linked to How I can cancel it and request a refund if applicable This situation is quite concerning, so I would appreciate your prompt assistance.Thank you.

I would like to import a csv file and have Miro populate a mind map from that file. Is this possible?If so, how do I do it? I have been searching through various community discussions but cannot find the simple answer.Is there a simple answer?Desperately seeking a solution.

Dear, Miro support team!I've found out that there were opportunities to access Miro for free for Ukrainians. I couldn't figure out where to find the subscription plan so maybe you can give me a hint?Thank you a lot, this would mean a lot for me!

Hi Miro Community,Our board has become completely unusable after team members imported several large Excel tables directly into the board.Here is what we are experiencing:- All toolbar icons are grey and non-functional- No editing is possible — cursor is locked in pan/hand mode only- Escape key does not help- Hard refresh (CMD+Shift+R) does not help- Incognito mode has the same issue- Mobile app crashes immediately with the message: "Board is too big for this app"- All users on the board are affected — not just one person- Another board on the same account works perfectly fineIn the browser console we see these errors:- "Detected incorrect service lifecycle. Trying to start a service which is already running" (repeated for every service: CanvasController, WidgetController, MouseWheelService, etc.)- "Manifest for stencil_schema already registered, check the flow"- "Failed to launch miroapp:// becau

When trying to open my board, it just stays on the gray-ish screen as if it was loading it.When trying to create a copy of it, i’m getting the error “something went wrong” and in the network analysis i’m pretty sure its a 500 error.I then tried to open it in a private window, which worked but all my Kanban cards were piled up on a stack and the Kanban board itself was not there.

Hi, I need help trying to restore boards for my account. I carelessly deleted a team without understanding it would delete my boards as well. Can I still recover all the boards associated with my account? Thank you 

Dear Miro Support Team, My name is Kateryna, and I am an online language teacher based in Ukraine. Due to the ongoing war, many educators here are working under unstable conditions, including frequent power outages and financial limitations. Despite this, I continue teaching Ukrainian students online and aim to keep lessons as structured and engaging as possible. Your platform would make a significant difference in my work, allowing me to create interactive lessons and maintain a consistent learning experience for my students. I wanted to ask if there are any options for providing free access to Miro for educators in Ukraine. Any support would be greatly appreciated and would help me continue teaching effectively during this time. Thank you for your consideration and for supporting educators in challenging circumstances. Kind regards,Kateryna