Ask the Community

Hey all! I cannot for the life of me edit the text format in my Miro table (can’t make it bold, change font, add links, etc.). I’ve tried reloading the page, clearing caches, trying a different browser and nothing works :( I double click on the cell and I can alter the text itself, but nothing with the format. Everywhere online says you can edit the text format and that the box will just pop-up if you double-click, but nothing for me. Is this happening to anyone else? Thanks! 

Hi,I am considering giving a Miro workshop at my son's Montessori school. Does anyone have experience with Miro at Montessori educational institutions or know of schools that already use Miro?I welcome any feedback!Best regards,Martin

Hello Miro community!  I would like to ask for your advice regarding my Miro account and team. Currently, my main Miro account and the team are created using my university (corporate) email address. This email will be permanently deleted approximately six months after I graduate, as it is managed by the university. At the same time, my team already includes my other personal Miro account (with a private email address). I would like to clarify the following points: If the university email account is deleted, will the boards and the team still be preserved? Will my personal account remain a member or owner of the team, or is there a risk that the team and boards will be lost? If there is a risk, what would you recommend doing in advance to ensure that all boards and the team remain accessible? For example, should I transfer ownership of the team or boards to my personal account?

Hi! I have received an email that asked me to renew my education plan. When i clicked the link inside the email, an error page appeared. Do I just need to start a new application for it or should I reply to the email instead. Thank you!

So, I was looking into Miro as a SOP Generator tool. Which as stated in the below link Miro can do. I created an account poked around and nothing. Am I missing something here? https://miro.com/ai/ai-sop-generator/

Hello Miro Support Team,I’m reaching out regarding the ADF Product workspace.The current Team Admin associated with this workspace is no longer with the company, and as a result, our team has lost the ability to manage users, roles, and security settings. This workspace is actively used by our product team, and the lack of admin access is now blocking our ongoing work.I am an active member of the ADF Product workspace and represent the team that owns and operates it. I would like to request a transfer of Team Admin rights to my account so that we can continue managing the workspace properly.We are also planning to upgrade this workspace to a Starter or Business plan, however, we would like to resolve the admin access and user management issue first to ensure the upgrade is done correctly.Please let me know what information or verification you need from my side to proceed with this request. I’m happy to provide any addi

Hello Miro Support Team,My name is Daryna, and I am an English teacher based in Ukraine. I have been using Miro for my classes for some time now, and it has become an indispensable tool for creating interactive and impactful lessons for my students.I recently came across information suggesting that Miro offers free access to premium features or specialized support for educators working in Ukraine. I would love to verify if this is accurate and learn how I might apply for such a program.Even if such a program is no longer operating, I want to sincerely thank you for your time and for creating a platform that helps us during these challenging timesI look forward to hearing from you.Best regards,Daryna 

I installed the Google Images application but I don’t see it in the tools, media and integrations, I have a free version of Miro.  I tried 1) clearing cache/cookies, 2) using a different browser (or closing/re-opening your current one). Can you heip me?

Hi,Anyone else who finds the Mouse and Trackpad navigation modes confusing. Both modes seem to require that you have both a mouse and a trackpad at the same time for full functionality.How, using a mouse, am I supposed to “Slide with to fingers or pinch to zoom”?How, using a Trackpad, am I supposed to “Scroll vertically with mouse wheel, horizontally with mouse wheel+Shift” or “Zoom using Ctrcl/Cmd + mouse wheel”?BR/Björn

I have several individuals that can no longer share now that we have moved to an Enterprise account.  The user is only able to share to other users with a License.  Do I need to update something on our account?Any guidance is appreciated.

I have created a board using miro lite however, when I am trying to access it I am getting the below error message. I have signed up (saha.anushka@gmail.com) however the issue still persists. Please help as it is urgent. Miro board link: https://miro.com/online-whiteboard/board/uXjVGOlWVp4=/?boardAccessToken=LmmWtOxWBYOkqIRbC6HBDgjHiyw7fXHs 

Hello, Miro Team informed me that my current education plan will expire in December 2025. The link that Miro Team gave me in the email to apply for the plan extension is not working. I have already replied to that email asking for instructions, but I am wondering what else I should do. I will be grateful if you help me.Thanks.

Good afternoon,How can I enable the Hide function for team members? In order them to hide elements on the boards. So far, only the admin can do itThank you in advance

Hi I have a data set that i wish to populate in the org chart. The data fields in CSV look like this  Column header = Revizto Stamp - WatcherColumn Data = DR30, PI30, ST30, EQ30, EL30,AU30, TE30, FI30, SF30, DR60, PI60, ST60, EQ60, EL60, AU60, TE60, FI60, SF60, DR90, PI90, ST90, EQ90, EL90, AU90, TE90, FI90, SF90As the image show the data is being truncated  Is there a character limit to the data field? 

Hello, on our team account we had 3 own boards + 1 that was shared with us by a friend.After he deleted it, we still can’t access the oldest of our 3 own boards, because Miro is telling us we’ve got too many boards and need to upgrade.

Hi there,Apologies for needing to go through Community, but I'm in a circle of <BLEEP>... I followed the instructions to contact support, but "Contact support" and "What's new" don't appear in my left sidebar, plus the Sales webform didn't work.Last night I discovered my annual subscription auto-renewed for $190, despite not using the software for most of the past year (there was a login glitch that prevented access). I had planned to cancel.If I missed a notice email, please forgive me —I was distracted by the world being on fire.I've found Miro emails across multiple accounts, so I need clarification on which email was charged (and will be refunded).Appreciate you routing this to the right person for a timely cancellation and refund. Thanks.

Some of our boards no longer allow editing of alignment scale text. Newer boards don’t seem to have the issue - it seems to be older (more than a couple months) boards that had scales added previously. Neither newly added alignment scales or existing ones on the board can have text edited. All other functionality performs as expected (you can place your icon on the scale, it can be locked/unlocked, deleted, etc). Existing scales were editable previously and are definitely unlocked. This occurs in browsers and desktop app. Any ideas? Is this something Miro can fix? The only email I had for support sent me a response that directed me here. 

Hi Miro Community! I’m using tables more and more in my workspaces. And I really like the columns that utilize tags.  How can you edit or delete a tag? For example I misspelled something and hit enter before I edited and now it is listed as an option. I’ve made a new tag that is spelled correctly, but I’d like to remove the first option.  This is also helpful because of when the AI within Miro creates a table based on a prompt, it creates tags that I don’t want to use. Any info on how to edit and delete tags within a table is much appreciated! Andrew

I’m leaving the company in about 4-5 weeks and I wonder if I have to handover anything regarding miro (of course, some boards).There are other 2 company admins in place already.Are there any settings that should be changed? Anything we should do? Thanks in advance.

Anyone know how to draw a straight vertical or horizontal line on the board?

Hi guys, what’s going on with the toolbar? First of all, it’s completely rearranged - all the tools that were pinned for convenience are now hidden. On top of that, I just can’t unpin this useless stuff from the toolbar. I tried reloading the app and pinning other buttons from the hidden section, but they just don’t appear. Can you do anything about it? I never use or need docs flows etc there  

Hey ThereI am running a training session in MIRO. All learners can view all the detail on the board, however, when i zoom in to see what they have done - it is missing on my view. When they share their screen it is there - but not on mine. I have tried to refresh, reboot, and also reduce the amount of detail on the board, nothing works. Been happening since around 230pm yesterday - never had it before and been using it for over 2 years! Cheeeeeeeeeers in advance

Hello,My name is Sofia Poliakova and I am a private tutor from Kyiv, Ukraine. I use Miro to teach English and Spanish to my students. I have been using the Miro platform for a long time to provide my students with high-quality lessons. I truly appreciate its convenience and features for effective online teaching. I was wondering if you would be so kind as to provide access or offer special conditions that might be available for educators from Ukraine.I would truly appreciate any support or information you could share and really grateful to you for supporting the people of Ukraine.Thank you very much for your time and consideration.Kind regards,Sofia Poliakova

Hello, Miro Team informed me that my current education plan will expire in end Jan 2026. The link in the email to apply for the plan extension is not working, similar to other posts that I have seen in the conversations. Is there a way to reach support for this? Thank you!

I tried to find an answer to this on the internet but I couldnt find anything regarding the audio limits on the tool “Talktrack”. On free plan the limit for audios are 5 but how about payed plans? somebody ever reached a limit here? thanks.