Skip to main content

Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,503 Topics
  • 28,583 Replies
8471 Topics
G
GazzoidBeginner
asked in Ask the Community
How do you add boards from the web to the desktop app?

HiIt seems a number of people have asked similar questions about this, but none have worked. I can’t seem to figure out how to open a web link to one of my boards in the desktop app. I’ve tried dragging and dropping the link into the app, but it either gives me a ‘no entry’ icon or the link is just dropped into my current board as text. I can’t seem to find any option to load it in, in the app, or in my web browser (Google Chrome).Any ideas?Thanks

357
G
A
AdsumNew Here
asked in Ask the Community
Snapdragon compatibility

Hi, how are you doing there? Does anyone know if Miro works with the new Qualcomm Snapdragon X Elite processors? I've looked at the compatibility list posted by Windows here and I don't see it. If so, any information on whether this is being worked on and when it might be supported? Thanks a lot.

272
M
T
TRMF_MARKNew Here
posted in Ask the Community
Connector Lines Move from one day to the next.

Hello All,  I’m having an issue where in the flowcharts I’m writing, I draw connecting line, then I go in the next day, and those connector lines aren’t pointing to where I connected them to.  They are just straight and don’t go anywhere, so I have to go back in and connect them all.It seems random and it doesn’t do this on all flowcharts, just randomly I’ll look at one and the connector lines from some of the box’s in the flowchart move to point no where.Have any of you seen this behavior.   I have screen shots to show this behavior if you’d like to see them.Thanks!Mark

183
T
A
alymerkiNew Here
posted in Ask the Community
Cannot Edit Text in a Table

Hey all! I cannot for the life of me edit the text format in my Miro table (can’t make it bold, change font, add links, etc.). I’ve tried reloading the page, clearing caches, trying a different browser and nothing works :( I double click on the cell and I can alter the text itself, but nothing with the format. Everywhere online says you can edit the text format and that the box will just pop-up if you double-click, but nothing for me. Is this happening to anyone else? Thanks! 

91
Eca
Mironeer
R
Robert BeavisNew Here
posted in Ask the Community
As my licence works on editing permission, can you see a report of when users last edited a board?

Hi,As an admin of an Enterprise licence is there a way to monitor full licence usage, can we monitor last ‘edit’ of a board for example?  

111
Eca
Mironeer
N
nick_111Contributor
asked in Ask the Community
Editing "Objectives" in "Roadmap" Blueprint

Hi - i am trying out the roadmap blueprint and in the company objectives sheet, I cannot work out how to edit the “Objective” names, as shown in the screenshot. Can anyone help? 

606
Eca
Mironeer
L
leonidgaevNew Here
posted in Ask the Community
Пожалуйста помогите восстановить доску

Я использовал доску одного из моих учеников для своих задачА теперь эта доска удаленаНа этой доске очень важная для меня информацияПожалуйста помогите временно восстановить доскуВопрос жизни и смерти (почти)

121
Eca
Mironeer
K
Kalyn DentonNew Here
asked in Ask the Community
Transfer of ownership

Does anyone know if I make multiple people team admins and then my email gets removed (as in fully does not exist, I am moving) if the board will remain?

71
Eca
Mironeer
M
Mathias_BBeginner
posted in Ask the Community
Mouse and Trackpad auto-detection is not working

The Mouse and Trackpad auto-detection is not working correctly. Most of the time, my mouse is interpreted as trackpad and vice versa.Tested on Mac M1 pro, macOS 15.4.1 (24E263), miro 0.10.96 arm64 desktop app

223
Eca
Mironeer
G
Gunduz EkinciNew Here
posted in Ask the Community
dil desteği

merhaba, miro uygulamasını türkçe kullanmak istiyorum fakat google translete çalışmıyor ve miro profilde türkçe desteklemiyor. ne yapabilirim? 

41
Eca
Mironeer
L
LiyaNew Here
posted in Ask the Community
Miro shows an endless loading screen

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

294222
W
Rizwan Khawaja
Rizwan KhawajaNew Here
asked in Ask the Community
Linking Shapes with Layers

Hello, everyone, is there a way where I can link an action of showing/hiding any layer by clicking a shape in mrio. Objective is to create an interactive miroboard, by putting rectangular buttons on left side and show area on right side so that when I click any button, area on right side show corresponding diagram or content organized in layers. 

121
Eca
Mironeer
StupidJan
StupidJanContributor
posted in Ask the Community
Extreme Lag since latest Update for Intel Mac

Hey Team, I’m having extreme Lag in all my Boards (small and huge). It’s at the point where it is unusable.   Boards in Browser are working fineUninstalled and reinstalled – problem still appears Newstart – problem still appears Boards an all other devices work fine Specs: Intel Mac 2019, 3GHz 6-Core Intel Core i5, 40GB Ram Anyone having the same issue?

1057
Eca
Mironeer
Alyona
Mironeer
AlyonaMironeer
posted in Ask the Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

1824116
Eca
Mironeer
C
Canny CanaryNew Here
posted in Ask the Community
Why do most tools default back to the Select tool after ONE use? What is happening?

“All tools (except pen, eraser, lasso, and comments) are one-time. This means that once you use the tool, it will be switched back to Select” I am actually confused by this behaviour. I’m busy with connector lines, why do I need to reselect the tool I just chose? Is this a new setting? I am so sure it didn’t used to be like this? (I have not used Miro for a few months.)  If I choose a tool, any tool, I just want to keep using it until I CHOOSE to toggle to something else? That’s how every other tool works…? Can I go change it somewhere so it stops defaulting to the Select tool?

121
Eca
Mironeer
M
Maria RumynskayaBeginner
posted in Ask the Community
Dice isn't rolling

Hello there! Could anyone help me to fix the problem with the dice? It appears, but I can’t find the roll button. It just doesn’t work. Thank you in advance!

3272
H
K
Katherine ShuNew Here
posted in Ask the Community
DICE rolled by board visitors

I am developing educational board games for children 13-17 years old. I am creating school math courses, and trying to replace exams with games. Ceartainly it is obvious that my students doesn`t have purchased Miro, bcause they need it just for some weeks. Does it exist some feautures to give to visitors ability to roll the dice which will be seen for every player on board     

3032
H
A
Andreas EhlertNew Here
posted in Ask the Community
Export to PDF - Best Quality - Does not work

Hello everyone, I want to export a Board to a PDF, but it does not let me. As soon as I click on “Export PDF” - “Best Quality” it loads shortly, but nothing happens. If I choose “Small file size” - it works, but the quality is to bad to be used. I tried a different board - It does not let me. Which is odd, because I did export the board before with best Quality and it worked like a charm. Can you help me here? Cheers, Andi   

13807
H
F
Frank CurryNew Here
asked in Ask the Community
Music won't stop when timer ends

Some members of my team have had an issue with music that plays during the timer not stopping when the timer ends. This occurs when I am sharing miro through teams.  does anyone know how to make this stop?

213
Eca
Mironeer
A
Anonymous
posted in Ask the Community
Unable to delete Apple Sign In Accoumt

Not for the community: Please delete my Account. I am not receiving any confirmation e-mails on my hide-my-email-icloud-adress. Probably because Apple Sign in was not correctly configured by your administrators. E-Mail-Accounts from Miro, that send emails to Sign-in-with-Apple-User need to be whitelisted, or those emails will not arrive. I have seen people from 2022 having the same issue…

151
Eca
Mironeer
V
VinayPNew Here
asked in Ask the Community
Laptop overheats when Miro is open.

I was wondering if anyone else has run into this issue where the laptop (mine is a workstation laptop) has its cooling fans running continuously on high whenever Miro is running (either on app or especially in browser). It doesn’t matter how big or small the board, all I need to do is keep the app or the browser version open (even in the background) and wait a few mins to hear the cooling fans running at peak speed. Is this a bug or an issue with inefficient code causing poor handling of system resources? The same issue also seems to cause system crashes when Miro is opened while a cad application is also running (SolidWorks) simultaneously.

898
A
I
ITIBeginner
asked in Ask the Community
Customise flip cards

Hi! I’m trying the new Flip Card Beta feature (wich is awesome!) and I would like to know if it’s possible to customise the cards (change font, format, background, adding images...). Thank you!

101
Eca
Mironeer
C
Chahida SekkafiNew Here
posted in Ask the Community
Request for DPA, TOMs, SLA & Admin Contact for MOBIKO GmbH

Dear Miro Support Team,I hope this message finds you well.As part of our internal compliance and vendor management process, we kindly request the following documents related to our use of Miro: Data Processing Agreement (DPA) Technical and Organizational Measures (TOMs) Service Level Agreement (SLA) Additionally, could you please confirm: Whether we have the option to host our data exclusively within the EU under our current plan? Who is currently listed as the administrator of the Miro account for MOBIKO GmbH? Thank you very much for your support. Please let us know if any additional information is needed from our side.Best regards,Chahida Sekkafi

41
Eca
Mironeer
R
R HeesenBeginner
asked in Ask the Community
App initialization failure: Decoding failed.

For weeks i have tried to access miro on this specific device (a normal Windows 11 work laptop) but when trying to access it i keep getting this error. Regardless of how many times i relogin, clear all my storage, cookies cache everything, I cannot access miro at all and its insanely frustrating not being able to join my colleagues in meetings inside miro.I cant just keep switching devices, i need a fix.It's worth mentioning, this wasn’t an issue before.Note: WIndows 11 on Firefox

48711
Eca
Mironeer
K
Karishma KhannaNew Here
posted in Ask the Community
Issue with Stickies Capture option

The stickies capture option is sometimes showing and mostly disappear for me.Are there specific steps to follow for it to show?

71
Eca
Mironeer
Terms & Conditions