Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,292 Topics
  • 18,577 Replies

5292 Topics

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CyrilthedesignerNew Here
posted in Ask the community

Double clicking to edit the text not working.

I used chrome and safari on Macbook pro by both mouse and touchpad, they are not working.How do i solve the issue? 

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1 day ago
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Arunkumar SekarBeginner
posted in Ask the community

Paste issue in Miro

I tried to copy and paste the sticky notes from one board to another. Paste is not working with Ctrl+V. It works only with right click and paste option. Its bit strange and I found same behavior with Frame copy paste also. When using Ctrl+V, instead of pasting contents, it paste only the Miro signup picture as mentioned below. 

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1 day ago
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DaveJNew Here
posted in Ask the community

Boards lost!

Hello Team,Last week i have created board but today it does exists at all , any idea?Also for other board it says it is locked and i need to send request to the owner while i am owner …What is happening around there?Please help!Thanks,Dave

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Robert Johnson
1 day ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[RESOLVED] Any editor can unhide or hide frames via the frames sidebar

This bug is allowing any board editor (team member, visitor, or guest) to be able to both hide and unhide and frame on the board via the frames sidebar.In addition, any viewer or commentor on a board can briefly unhide a hidden frame by clicking on it in the frame sidebar.I have opened a support ticket with Miro (ticket #536313) and they have acknowledged this bug and are working to resolve it.I will update this post as I hear back from Miro support.

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Robert Johnson
1 day ago
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deerockNew Here
posted in Ask the community

Interactive Display - Computer recommendations

I have a 65” touchscreen that has a slow computer running Android. I just found out that there is a specific Interactive Display app from Miro. So now I need to upgrade because the zoom in/out is pretty slow and that’s a major part of why I love Miro with a huge touch display. Miro suggests a computer with the following specs: CPU: 2,8 GHz (4 cores/8 threads) GPU: NVidia Geforce 10 series or higher, Intel Gen 12, AMD Ryzen Zen 2 based (3rd generation) or higher RAM Memory: 16 GB (DDR4) I’ve been using apple for 15 years so all of this is tough to find for me. Does anyone have any recommendations for how others have set up their interactive displays outside of the $5k retail touch display. Would also ideally want the computer to be small and out of sight.  

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1 day ago
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James BaileyBeginner
posted in Ask the community

Import from Lucidchart?

Is there a way to easily import a diagram (flow chart) from Lucid chart to Miro? All the seemingly relevant options I see where export (Lucid) and import (Miro) match are for single layer images. I have a pretty complicated diagram in Lucid that I need in Miro and don’t want to have to recreate it from scratch. 

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1 day ago
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Patric MesarosBeginner
posted in Ask the community

Miro board gone

Hello guys! I have a little problem and i don’t know how to fix it. I have been using Miro for a important school project with my classmate. Today when i opened our board everything was gone. In the overview of all my boards i could see that somebody (no idea who this person is) changed the board but when i open the board and look at the members i am the only one in it, my classmate is not even mentioned there anymore. Does anybody have any idea how to fix this or what even is going on. 

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P
1 day ago
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Matthias KrehlNew Here
posted in Ask the community

Path to grow miro from single consultant to several colleagues

What is the growth path for a single seat with consulting plan to a few key users in our organzation talkinmg about business plan? Do I “upgrade” from consulting to businjess and then add my colleagues? Should I stick with my consulting plan and my colleagues are supposed to sign up for business plan? I imagine this is a typical step in a SMB’s life cycle of using miro. Any thoughts?

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Kiron Bondale
1 day ago
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Daniel WeaverBeginner
posted in Ask the community

Increase (or fix) the text limit.

Somehow I think I broke it (or my links did) b/c this isn’t 500 characters: 

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Kiron Bondale
1 day ago
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LUISA POSTRESNew Here
posted in Ask the community

I deleted my account and erased everything!

I’ve been using Miro for 4 years now and I had an amazing trajectory of my company’s strategy. I used to log in from one email () and wanted to delete another account I had registered in the members list () because I was about to upgrade that one with Miro and now include a lot of not so active members. I accepted the email saying I was erasing the account but I didn’t reckon that it would also delete the Team Luisa Postres where I have 2 amazing boards of all my company. When I turned into the tab of the boards it said the Board was Deleted and no option of recovering it appeared. I’m in a real crisis. Please help!

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Kiron Bondale
1 day ago
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Saumitra ChaturvediNew Here
posted in Ask the community

C4 PlantUML support in Miro

 Hi I am tried using C4 commands in plantUML app but it throws up an error. Are all plantUML standard lib’s supported by this app or only few?Can anyone please confirm?

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2 days ago
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FNTC InfoBeginner
posted in Ask the community

New to templates - how do you add objects

Hello, this seems like a basic question but I cannot find information anywhere (tried here, watching tutorials, google).  I want to use templates, but cannot find instructions of how to add objects. For example, I want to use the company organization template, but need more “boxes”. There must be a simpler way than copy & pasting every item and every arrow. Can someone please help!!? Thank you. 

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Robert Johnson
2 days ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask the community

Locking and unlocking many objects

When I create boards for training, I lock absolutely everything that I don’t want participants to move, because it often happens that new Miro users will accidently move something, and then be completely distracted when they try to figure out how to undo what they did my mistake. My boards can also have a lot of content. I create backgrounds that I lock and put movable items on top of them. Many of you do the same.Locking things and then unlocking them again to modify, rearrange, or adjust them takes a lot of time. It’s not effective to drag-select multiple items to lock them when you have many things mixed in that you don’t want to move. And I want to lock the frames too, of course.Another difficulty with locking and unlocking many items in a bulk lock is when I might want to unlock and adjust only a few items leaving most of the board safely locked. So I end up Shift-clicking on dozens of objects to lock them, in batches or at once.Has anyone discovered any tricks or best practices f

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2 days ago
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Mark VincentBeginner
posted in Ask the community

[RESOLVED] Getting "400. That’s an error" when trying to use Google Drive

I’m getting an error as I try to use Google Drive as well. My error says “400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.” I’ve done all of the things suggested above. I’m using fiber optic internet connection, so it’s quite fast.  Is there anything else you can suggest-- is this a “known issue”?

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J
3 days ago
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Hifza.ANew Here
posted in Ask the community

PEN HAS DISAPPEARED

Hi, the pen has disappeared from the app on my iPad Air 5. App is updated and I have checked all the options, it’s not in toolbar, it’s not present anywhere else either. Any help would be appreciated!!

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3 days ago
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Augusto SchnorrNew Here
posted in Ask the community

Prevent other mind map nodes from moving

Hi!I’m having a hard time moving objects around. Every time I move one object “close” to another, the other one(s) move away like magnets that cannot touch. I want to let 2 texts to appear near each other but it seems impossible. I tried locking the objects that are already in place, but even locked the move up when I position the new text below the existing one.Is there a way to make objects stay close to each other?Thanks!

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A
3 days ago
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Darren AitchesonNew Here
posted in Ask the community

Grouping stickers/emojis and sticky notes

Hi folks,Is there any way, when I add a sticker and drop it on top of a sticky note, to group the two so that when I move the sticky note, the sticker moves with it?Seems a little daft that this isn’t default behaviour, or the the Group function isn’t available in this circumstance…EDIT: Just noticed that this only seems to apply to items in table cells. Come on Miro - we need tables improved quickly please. 😀

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Robert Johnson
3 days ago
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William O'NeillBeginner
posted in Ask the community

Issues with Miro Academy Quiz - Unable to complete

When trying to complete the quiz to get the Miro Essentials badge: Getting started with Miro (Quiz) - Quiz | Miro Academy I receive the following error and am unable to progress the quiz. 

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W
4 days ago
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BrynnBeginner
posted in Ask the community

[RESOLVED] Frames button is missing for guests of the board

I created a new board and as the owner I have the Frames button in my toolbar, but a guest I invited to the board is missing this button.I know that other miro boards I am a guest on, I have this button.  Is there something I need to set to allow guests to create frames?

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Robert Johnson
4 days ago
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Yas3333New Here
posted in Ask the community

Open link to locked board

So I’ve been trying to open a link to a locked board. When I click on it the info that pops up says “This board is locked. Boards created with Miro Lite are available for 1 week. Yours will be deleted in 3 days. Sign up for free to unlock it.” Alright so I've created a account but when I log in over this pop up information I always end up on the start side of my account. I just wanna open the link so I can edit something on this board but even with my registration it won't work  

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4 days ago
Marcel Friebel
Marcel FriebelBeginner
posted in Ask the community

Team admin to company admin how to?

Hi, im new a company admin (we go to the enterprise plan). We ar now two company admins, but i can’t grant the company admin rights to my colleagues. Could only miro support grant the rights to a seccond admin?  Thanks for your reply.  Marcel 

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Marcel Friebel
5 days ago
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MaimoonaNew Here
posted in Ask the community

Activating BETA

I cannot find where to activate beta features from. Looked at the previous questions to and cannot find it. Any help will be appreciated, thank you!

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5 days ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask the community

Community Thoughts on New Ctrl / Cmd + K Contextual Interface

Hit Ctrl + K to create a hyperlink on a pasted screenshot (still missing the deprectaed Web Capture function, or whatever it was called) and discovered the newly released contextual menu that has replaced the previous hyperlink prompt. Please see the screenshot below if you’re unaware: Curious to hear folks’ thoughts. Overall, I like all these high-value functions being pulled in to a single keystroke / contextual menu. My only gripe is the loss of the immediate-single-keystroke Ctrl + K, replaced instead with Alt + Ctrl + K (I’m guessing Cmd + Opt + K on Mac, or something like that). My muscle memory reliably landed my left hand to Ctrl + K on the keyboard, shared with Windows OS and other tools. Generally speaking, if a shortcut uses a combination of Ctrl + Alt, I prefer its final alpha key to live on the left-hand side of the keyboard as opposed to the right, though this adjustment can be trained in. Just awkward at present. Regardless, the need to keep keyboard shortcuts locked in

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Robert Johnson
5 days ago
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Jeff SNew Here
posted in Ask the community

Transitions in Presentation Mode?

Prior to the latest updates to the Presentation mode, I could move between frames with zero transition or sliding effect; the screen would instantly refresh with each new frame as I flipped between them. Did this capability go away with the new Interactive Presentation mode? Is the only way to move between frames to have it "slide" between pages? I use to be able to “fake” build effects with the instantaneous refresh. Is this feature now gone?

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Robert Johnson
5 days ago
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SkalierwerkNew Here
posted in Ask the community

Connecting one Shape with multiple shapes, without duplication

Hello,Is there a way to connect one shape with several other shapes, without a duplication of the lines and shifted lines?As you can see in the picture, it doesn't look clean and some of the lines appear thicker than the other, because multiple lines lay on each other.  I would be very happy if someone can help with this issue.

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S
5 days ago
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