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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,417 Topics
  • 28,325 Replies

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8386 Topics
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11 SunBeginner
posted in Ask the Community
Folders?

I am surprized that I can’t organize my boards in folders. I have just started with Miro and I have only 10 boards and even that is hard to manage. I have to believe people have hundreds of boards as I will have someday. How do they organize boards? Why can’t I create a folder structure? My solution is to name boards like this: AA - Board 1 AA - Board 2 BB - Board 1 etc… This is pretty hokey. Any ideas?

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Community of ProfessionalsNew Here
asked in Ask the Community
Request for Immediate Cancellation and Payment Dispute

Dear Miro Support Team, I am writing to request immediate cancellation of my subscription and assistance with a payment issue. I subscribed to the paid plan but used it for only a few hours before deciding to cancel. I attempted to cancel the subscription right away. However, your system has continued to attempt charging my card, even though I no longer wish to use the paid plan. Moreover, I cannot remove my card details from my account, which puts me at risk of unwanted charges. Please cancel my subscription immediately, stop any further payment attempts, and remove my payment method from your system. I appreciate your prompt help with this situation. Best regards, Inna Hryshkovets

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Samara BrizanteBeginner
posted in Ask the Community
My bords disappeared by themselves

Today when I accessed Miro, most of my boards had disappeared, the boards were updated 6 months ago and there is no billing history despite paying by credit card. Has this happened to anyone else? Any tips? I'm desperate!

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Isidora LazicNew Here
asked in Ask the Community
How to set free restricted license as default license type for company's new members?

My company has recently upgraded to Enterprise plan and now I wish to set the default license type for new members (without needing to do it manually) as free restricted.

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Robert Johnson
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Bruna Bianchoni SantosNew Here
asked in Ask the Community
How to configure Miro cards for a Jira board?

I downloaded the Jira Cards app on Miro and it is already configured by a Jira board that I do not have access to. How do I change the Jira board? Thanks to all :)

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Frank Kardyb JessenBeginner
asked in Ask the Community
[RESOLVED] Enter key stops working in Text objects after selecting a mind map node

I use Windows 11 and the installed Miro application v. 0.10.80. When I edit a simple text like this … … it happens that the Enter button stops working and I cannot add additional lines. I could not figure out what triggers the problem. When I close the Miro App and start it again, the problem is solved – until next time. Yesterday it happened 3-4 times within 30 minutes so it becomes annoying and disruptive for creativity. Someone who has seen that issue?

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Jacob.VolkmannBeginner
posted in Ask the Community
For the Smartsheet to Miro integration, is there a size limit for the smartsheet? Unable to select large sheets.

I have a Miro board that I've linked to Smartsheet. My team and I have been using this board for several months, pulling in line items from Smartsheet as cards. However, today we're unable to select our Smartsheet and choose rows for importing. I can see the sheet name in the Select Sheet field — it attempts to load the line items but then reverts to the message: "Select Sheet to Start Adding Rows." I’m able to select other sheets that have less data and am able to pull those cards onto my miro board. So I’m curious if I hit a size limit and what is that limit.

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Chris LeNew Here
posted in Ask the Community
Just paid for starter, but it still says free?

I just paid for starter. Invoice even says “starter_monthly” but for some odd reason im still under the free account with a max of 3 boards. How can we fix this?

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cherryblossom7New Here
asked in Ask the Community
Help with Unexpected Ownership Transfer on My Board

Hello Miro Community, I’m facing an issue with a Miro boards that I created. I was the only person editing the board, but now I see that the ownership has been transferred to a person I DON’T KNOW who is a team admin of people I don’t know and I am its member, and I can no longer edit/delete the boards I CREATED AND MANAGED because the ownership belongs to one of the people in this team of complete strangers. This is quite frustrating, as I was the original creator and was managing it alone. I created the boards and was the only one editing them, so I’m really confused as to how this happened. I didn’t create this team, and now the boards I made are under someone else’s ownership. If anyone has experienced something similar or knows how to fix this issue, I’d really appreciate your help.

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Robert Johnson
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CarolineFangelBeginner
asked in Ask the Community
External links not showing embedded version

Hi all For a while now every time I paste a link the embedded version does not show up. It ends up as a regular text box. I read in an old post to paste into a notepad and then into the board, but that doesn’t help. I think maybe once in the last 4 months it worked. Anyone have any suggestions on what to try? I use the browser version, but downloaded the Miro app to test this and it didn’t help.

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SadeBeginner
asked in Ask the Community
Login impossible due to change of Mail

Hi, I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards. Would really appreciate any help. Thanks!

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Ricky RiveraNew Here
posted in Ask the Community
Stakeholder Map Help

I would like to hire someone help me build a Miro stakeholder, enity relationship map for over 200 employees. Is anyone for hire?

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Eca
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Jo SwentersNew Here
asked in Ask the Community
I can change the color of old icons but not of new..

Hi, I have some icons added to a board a while ago. I can change the colour of the left icon (see image 1) which is an icon that has been on the board quit a while. However when I add new icons from the iconfinder library I can only change the color of the border (see image 2) I think i am using the same icons from the same icon library, but i am not sure. Is this an old feature that got removed? Am i doing something wrong? This is my favorite feature that really save a lot of time for me.

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Noemi RostasBeginner
asked in Ask the Community
Is Timeline view able to show current task status

Is it possible for the timeline view to show how a task is tracking. It is great to see the tasks start and end date but it would be even better if we could see whether the tasks is on track to be completed by the due date within the bar. i.e. The timeline view shows a coloured bar next to the task from start to end. It would be great if within the bar there was a line that showed current status of the task which would provide a visual reference on whether the task is on track to reach the end date on time or not. This could be tracked by entering in a % on how much of the task is actually completed. Hope this is clear.

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LiyaNew Here
posted in Ask the Community
Miro shows an endless loading screen

Can’t open any Miro boards I’ve already tried: clearing cache and browser history using incognito mode using different browser restarting browser restarting my computer Nothing seems to help :( I can’t use the desktop version as well. Are there any other possible solutions for this problem?

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Sasko_MoralievNew Here
posted in Ask the Community
Sort rows by coloumn in a grid

Hello, how can I sort the rows in a grid e.g. ascending or descending? Thx and regards Sasko

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Vitalii3777New Here
asked in Ask the Community
get back the board / delete the team / lost my board / free using

Hi I use Miro for free I delete my team and loose the board i want and need to get back how can i do it??

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Mironeer
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Alessia TormenNew Here
asked in Ask the Community
Loop problem in login and profile settings

Hi, I have a problem in the last week… Every time I enter in my miro Board, or I want to look/change some setting (both in profile, in boards, and in projects’ collector) Miro make me start the sign-in procedure and make me create a new board. It’s a loop that doesn’t allow me to do anything in my profile or to change any setting anywhere. I can continue to work on my boards, but I can’t add collaborators and neither change their permission access. If anyone have any idea about why is it happing, please help me. Or have a similar problem, let me know how to contact Miro-Support. Thank you!

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Uliana KrykunNew Here
posted in Ask the Community
Missing Boards – Request for Clarification

Hi Miro Support Team, I hope you’re doing well. I’ve recently noticed that some of my boards are no longer accessible, and it says they’ve been deleted. However, I’m certain that I did not delete them myself. Here are the links to the boards: https://miro.com/app/board/uXjVLO5ZvmY=/ https://miro.com/app/board/uXjVIGct4Lc=/?share_link_id=873928672226 I’d really appreciate it if you could help me understand what happened — specifically: On which of my two accounts these boards were located, When and by whom they were deleted (if possible), Whether it’s possible to recover them. Thank you very much in advance for your help!

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Stephen MarshallNew Here
posted in Ask the Community
Unable to access text fields in the Roadmap Planning blueprint

A number of text fields in the Roadmap Planning blueprint cannot be changed. For example, in the Team Strategy & Goals frame on any of the Team Worksheets, it is possible to change the Company Objective card but not so for any of the Key Result cards. Instead, the side panel says “You don’t have access to edit this record” (even though I am the board owner). Is this a bug or a permissions issue that is somehow preventing me from accessing the OKRs table?

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Jülide SünterNew Here
asked in Ask the Community
CO2 Footprint

Hi here, what about your CO2 footprint? Are your cloud providers working CO2 free? I need to know because our company’s target to reduce our CO2 footprint in the near future. Thanks, Jülide

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Jide FamuyiwaNew Here
posted in Ask the Community
Miro Disconnecting every 5 Seconds!

My internet works pretty well as far I can tell. Other apps work well without any disruptions but Miro has been very frustrating to use - it keeps disconnecting every 5 seconds, making a 10 minute task turn into an over 30-min task! I never had these issues with Miro until a few weeks back - I never made any changes to my internet provider or system. It’s impossible to continue working this way. Anyone facing this issue? How are you dealing with it?

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Bryan WassNew Here
asked in Ask the Community
How do I disable the ability for 'Free Restricted' users from trialling Miro?

As it says, I don’t want my users to ‘trial’ Miro - we have licenses and we (IT) assign and unassign them according to an internal request/approval process. How do I turn off the ability for users to undertake a trial??

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Billie HNew Here
asked in Ask the Community
Flip Cards Beta

I tried the new Flip Card beta. I can create a flip card but I am unable to add text to it. When I click on the card and try to type text, nothing happens. Its like the keyboard input is not recognized. I get keyboard shortcuts but no text.

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Lucas VerbuntNew Here
asked in Ask the Community
How to lock in cards without kanban feature?

Hi! We are working on a design and or wondering the following: With the Kanban feature you can move the cards in another ‘lane’ and they automatically ‘click’ in place. Is it possible to have the ‘automatic clicking’ feature without the Kanban? For example; I have a grid and want to put cards in the different grids. Now I have to place them manually, but it would be great if they would lock into the grid automatically. I hope I explained it clearly. Would love to hear about the possibilities.

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Eca
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