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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,818 Topics
  • 26,267 Replies
7818 Topics
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Ant PughNew Here
posted in Ask The Community
Shareable link not working for some visitors

Can anyone help me troubleshoot why some visitors are taken straight to a Miro board via a shareable link, whereas others are asked to create an account?I just ran a virtual session, where 80% of the visitors could access the board via the link (some of which already had a Miro account, but many of whom didn't). I am a paid user, and set up the sharing settings as per the instructions.I have another workshop later today and would really like to avoid the same issues!Here is the board in question: https://miro.com/app/board/uXjVPiKMjcg=/?share_link_id=6425333

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K
4 days ago
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Ajolote ChocolateNew Here
asked in Ask The Community
Help! :(

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

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ElvaMiro
Mironeer
4 days ago
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TvmmyhNew Here
asked in Ask The Community
Request for a payment refund

Hi, Miro Community!I was using the trial period of subscription becuase I just want to use it for exporting my chart for high quality and I only use it for once but I didn’t realize that my free trial was over and my debit card has been charged $20, this money is a lot to me now as a student. It is my last allowance. I receive a confirmation email that my ticket has been received but after that I have received no reply. This refund is incredibly important to me as it represents my entire academic allowance, and I'm currently struggling to afford my studies without it.I hope somone can help me. Thank you! 😭

363
ElvaMiro
Mironeer
4 days ago
G
Giacomix
asked in Ask The Community
Tables and edit field format

Working with the beta version of tables and as of today I’m not able anymore to customise the color of the field in a “single select” column.Also tried to create a brand new board and a brand new table, but still I have the same issueAny help?Giacomo.

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4 days ago
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micha springphulNew Here
asked in Ask The Community
fix detached menus?

The little context menus, when you edit something are designed as floating objects. They very often block the view. Is it possible to attach them to the top, bottom or so? They are annoying me all the time. 

71
Robert Johnson
4 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] Drag-and-drop icon ghosting

Note: I have reported this to the Miro support team. If you are also experiencing this issue, leave a reply or subscribe to this post for updates.In both Chrome and Edge on Windows 10 64-bit, the drag-and-drop "icon" is ghosting on boards and the dashboard. This happens on both the Google Image Search app and one of my custom Web SDK apps, built from the sample drag-and-drop code (https://developers.miro.com/docs/add-drag-and-drop-to-your-app).   

1167
Robert Johnson
5 days ago
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Fanny Bergström BullerNew Here
asked in Ask The Community
Inviting guests in Miro - why do they always end up as members in my team?

I’m atm using Miro for free waiting for an upgrade to Miro Starter plan. Me and my collegue (that already uses Starter plan) experience that when we invite people to collaborate in our boards using the shared link they - without us doing anything - becomes members in our team and we get asked if we’re supposed to pay for them. Since I’m used to Mural where this never was an issue I’m confused about how I’m supposed to collaborate with guest editors in Miro. What am I doing wrong? 

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Robert Johnson
5 days ago
Isaiah Sherman
Isaiah ShermanNew Here
asked in Ask The Community
Tables (Beta) issues/suggestions

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far right end of the table, which further exacerbates issue 1 with not being able to click-drag to reorganize columns I can't seem to figure out how to embed an image into a cell or field. For example, I have a table for art production tasks that outlines assignees, status, a text description, and

291
Eca
Mironeer
6 days ago
S
Sebastian FrischBeginner
posted in Ask The Community
Timeline problem

This image shows on my timeline and I dont know how to get my data back.Anyone has experiences or Ideas what to do? Thanks for the help!Sebastian

11810
Eca
Mironeer
6 days ago
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MariaEKNew Here
asked in Ask The Community
What happens to teammembers after cancelling trial?

I have started a free trial, for our team, but have cancelled it. How do I ensure that it is cancelled for everyone and not just for me? 

131
Robert Johnson
6 days ago
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Bao TranNew Here
asked in Ask The Community
Can not play embedded file

Hi everyone,I’m having trouble playing an audio file embedded from my Google Drive. It was working fine before, but tonight it suddenly stopped. I’ve tried using several browsers, but the issue persists.When I click on the eye symbol, the player interface appears, but the play button doesn’t respond when I click it.I use this feature frequently, so I’d really appreciate your help.Thank you!

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B
7 days ago
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Ian ThrasherNew Here
asked in Ask The Community
Getting hit with the Error Loading Payment Session problem

So, apparently, this appears to be an issue for several people, but I’m getting an Error loading payment session issue when I go to upgrade my account. Using F12 shows that I have instances of an error: Failed to load resource: the server responded with a status of 429 ()Is this just a known bug that has to be fixed on a per user basis? 

181
Eca
Mironeer
7 days ago
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Mieke-Kora MantschNew Here
asked in Ask The Community
Card description

Hi all,Is there a way to customize the card description in Miro and save it as a template? Thanks, Mieke

193
Eca
Mironeer
7 days ago
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Durgesh KarvirNew Here
posted in Ask The Community
Creating Capacity Plan on Miro

The way interactive capacity plan we create in excel, I wish we should be able to do that in Miro.

202
D
7 days ago
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Joanna EdwardsNew Here
asked in Ask The Community
Sticky Notes Disappearing

Hi there I have been setting up some boards for a workshop and when I come out and go back into the board my sticky notes are missing. There are still there, but not coloured so you cant see them (see below). Has anyone else experienced this?    How can I make sure they are ready to go for my workshop?

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7 days ago
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AladeenBeginner
posted in Ask The Community
I want to wheel zoom in smaller steps, how?

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

300925
L
8 days ago
M
MaciejEAPLNew Here
posted in Ask The Community
Working with layers

Hi Guys,I tried to adopt layers to our workflow but encountered strange behaviour. The process:I create layer “Iteration 1” (leaving the default layer empty) I add some shapes and text to this layer and then get comments on it. Then I duplicate layer "Iteration 1" and name it “Iteration 2”------ Up to this step everything has been fine ----But when I try to edit “Iteration 2” some of the elements are added to the “Default layer”.I edit things with the popup “You are editing “Iteration 2” layer on my screen.The outcome I want is simple: to have different content on different layers. Am I missing something, or is it a bug?

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M
8 days ago
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Rob KirkNew Here
asked in Ask The Community
Shapes keep moving to the front

I have a board consisting of large squares which I’m using as a background to put small squares containing text onto.However, the background squares keep moving to the front, making the squares with text in disappear behind them.I’m the only person with edit rights, and I have checked the board history. Neither me or anyone else is moving these to the front/moving the text squares to the back. It just seems to be doing it by itself.Has anyone seen this before? Can anyone help?For now I’ve made the background squares transparent, but that kinda defeats the object of having them.

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8 days ago
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Ancient_LukeContributor
asked in Ask The Community
Miro Boards are laggy. Any fixes?

When writing, my board becomes very laggy and jittery. It happens on my ipad. I have tried it on blank boards or “busy” boards. The problem happens on all boards seemingly for no reason. Then it will stop for a few days, but it always eventually starts happening again. It occurs on the app and on browser. It does not happen on the same boards when I access them on a desktop. i have had much “busier” boards with more writing in the past where this did not happen. Even when boards would crash due to having too much on them, they never did this laggy/jittery stuff. 

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8 days ago
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Marie SciberrasNew Here
asked in Ask The Community
Sharing Miro board with email adress for a workhop with starter plan ask me to paid ?

Hello, We have 3 licences in the start plan, I create a new board and I share with the core team of the projet 10 people with their email adresse to be able to edit it. Miro push me a message ask me to paid in 7 days. I was thinking in Starter plan we can share board and edit it with external people. What is the solution ? Did I have to move to Business plan for the 3 licences ?Thank you

71
Eca
Mironeer
8 days ago
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Antonio CannistràNew Here
asked in Ask The Community
Roadmap planning template time scale

HI, i´m planning to use this template in object. but I would need to to have the time scale available not in day or week as it is now but perhaps in month/quarter. Is it possible to have it? Antonio

161
Eca
Mironeer
8 days ago
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Joel BinkleyNew Here
asked in Ask The Community
Expand timeline in Roadmap Planning Template

What am I missing with expanding the timeline in the Roadmap Planning template?  When I click and drag the right side of the chart it enlarges/stretches the current view of the chart instead of showing additional future dates.  How do I expand the chart to see beyond 3 months? 

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J
8 days ago
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G Kortum
asked in Ask The Community
What is the status of Totally Random by Refractive? I have it installed in my apps and integrations, but it

Using Windows 10 Pro at work and I have it installed in my apps and integrations, but it does not appear as a tool when working on a board. It does not appear with the other Refractive apps (Power Pak, Clusterizer) in the Miro Marketplace. I just noticed today (THu 12 Dec). I had been using Miro less than normal last month, but now I will be using it regularly again. Is Totally Random being updated? Is there new pricing situation? I find this tool essential for my work.   

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8 days ago
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Nix SwanepoelNew Here
asked in Ask The Community
'Tables' from Canvas '24

I want to know how to use tables as demonstrated in October 8th’s Canvas ‘24 session using the Innovation workspace! It’s AMAZING!!!!! Is it available yet? 

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S
8 days ago
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Tom GranzowBeginner
posted in Ask The Community
[RESOLVED] Frames randomly change order in presentation mode

I am using frames to create a presentation.  The problem is that whenever I shut down the Miro board and then come back some of the frames have randomly changed order in the presentation.  This is in the frames dialogue box that opens.  Some of the frames just show up in a new order.  Has anyone seen this?  Do you know how to stop it?

42719
Eca
Mironeer
8 days ago
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