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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,557 Topics
  • 25,387 Replies
7557 Topics
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Eugenio MoreiraNew Here
posted in Ask The Community
[RESOLVED] Team users page won't load - says "Sorry, something went wrong"

I don't know if anyone has experienced this, but I'm having problems with my team's user page. Every time I open it, I get a warning that something has gone wrong and it stays in a loading state forever. I can't see the users or manage them.I also had a hard time figuring out if this was the best place to ask about it. If not, I apologize and ask for guidance on how to address my problem. Thank you!

17711
Eca
Mironeer
3 days ago
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Thuy SenserBeginner
posted in Ask The Community
[RESOLVED] Cannot See Team users Sorry something went wrong error.

I have an educator account. I need to add users and message say full?  But Dashboard indicates only 9 users.  Perhaps my account may have been reset to 10?I tried to manage Team users (100 seats) but cannot see the users list. A message "Sorry, something went wrong" apperears.  I was able to see the full team roster two weeks ago. Has anyone been successful getting intouch with Mirro support to resest educator account?Thank you in advance.

787
Eca
Mironeer
3 days ago
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PolycotBeginner
asked in Ask The Community
Gif not working when resized

Having a specific bug in which a gif reliably works when left at or returned to its native imported size but becomes non-functional when resized to below a certain threshold. I’m talking about maybe a 20% reduction in size (at which point the gif will no longer play). Settings for “reduce motion” don’t solve this issue and it’s replicable after a hard page reload.

323
Eca
Mironeer
3 days ago
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

130681
Eca
Mironeer
3 days ago
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Kadu NakashimaBeginner
asked in Ask The Community
Haven't received my badge

Hi community,  I've completed the Innovation Essentials course and passed the quiz, but haven't received the badge on my email and on Credly. Am I missing a step here?Kindly

214
Eca
Mironeer
3 days ago
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platypusmanNew Here
posted in Ask The Community
Copy as Image - size inconsistent

I love being able to copy a frame as an image, and I use this frequently. But for some reason the size of each copied image is different - seemingly random. Which is quite frustrating.It seems it depends on the height of the frame, but I don’t really know why this would be - I feel if the width is the same in Miro, the width should be the same in the copied image.Example: thanks,dustin

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L
4 days ago
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Sannah SiddiqueNew Here
posted in Ask The Community
Miro board is laggy, slow and freezing

I’ve found that over the last few weeks my Miro board i’ve been working has become increasingly slow - to the point the browser becomes unresponsive and not usable. I’ve deleted stuff from the board to reduce performance issues but ideally I need to keep all this information on the board. Any workarounds on this?

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4 days ago
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Olha27New Here
asked in Ask The Community
[RESOLVED] Copy-paste in Firefox only pasting the text from a sticky note

I can copy only text on my board, without pictures or frames why?

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Robert Johnson
4 days ago
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Venky_nkBeginner
posted in Ask The Community
Pasting objects disappears

I am trying to copy some frames and other objects from one miro board to the other.  I am using Mac and use the Command C and Command V for copy/paste operations.When I paste the objects in the new MIRO board, momentarily the objects appear as though they are pasted, then it disappears immediately no where to be seen. I tried it couple of times with single object, multiple object, frames, texts, etc. The behaviour is the same.  has anyone experienced this? appreciate any suggestion.

8976
Eca
Mironeer
4 days ago
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Myles SmithNew Here
posted in Ask The Community
Cards disappearing after copy-pasting

No other way to explain it, it just disappears immediately after pasting. Trying to create additional cards with the same size and dimensions

94414
Eca
Mironeer
4 days ago
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Dbswjd612New Here
asked in Ask The Community
Request for Refund and Permanent Cancellation of My Plan

I was a student using a student email when I initially subscribed, but I had an unexpected charge last year, so I requested a refund and cancellation of the subscription. However, after a year, the subscription was automatically renewed for $300, even though I haven’t used it for the past couple of years, and mystudent email is no longer active. I would like a full refund and to cancel my plan permanently.I’m really unsure how to contact the Miro team, and this has been a very uncomfortable experience for me.

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Eca
Mironeer
4 days ago
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Thorben PantringNew Here
asked in Ask The Community
Jira Cards "Team" field support

Hey thereI am desperately trying to get Jira working in Miro, but I can’t find a way to get the “Team” field in MiroWe are using the “Teams” feature of Jira/Atlassian (see image) to separate our product into Areas, so I need to have the team field set to get the work distributed to a specific Team. When I try to create/edit a new Jira Item from Miro, the “Team” field is simply missing, and I can’t figure out why. All other fields are there and customizable. I also checked the Jira Screen config and it does not change a thing.Is it maybe not supoorted?I didn’t find a topic about this anywhere.  

183
Eca
Mironeer
4 days ago
J
J.R.Beginner
posted in Ask The Community
Page Up / Down and Image order no longer working

Hi,I noticed after the recent update that Page Up/Down to change image/item order is no longer functioning as desired. In addition, images and text will be placed behind Frames, which is not good. Previously Frames were always at ‘0’ order and items could not be placed behind them - which is ideal. 

395
Eca
Mironeer
4 days ago
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TomRMNew Here
asked in Ask The Community
Miro Boards starting slowly

Hi everyone,I have several Miro boards, of which one is quite large (>2000 elements, many images).Recently, I've noticed that all my boards, including the smaller ones, are loading significantly slower than before. Is this expected behavior?Thanks for your support,Tom

173
Eca
Mironeer
4 days ago
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Gautier BourgeoisNew Here
asked in Ask The Community
Swimlanes not working in Jira Planner

Hi,I created a board in Jira with swimlanes, no problem.I can use Jira cards in Miro, no problem.I can use Planner in Miro, no problem except that the swimlanes are not working. Can anyone help me ? Thanks and regards,

604
Eca
Mironeer
4 days ago
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Svyatoslav KrupachNew Here
asked in Ask The Community
Miro pro version

Hey. I would like to enquire about getting pro version of Miro for ukrainian citizens. I adore your platfom so much. 

322
S
4 days ago
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Yavor PopovNew Here
asked in Ask The Community
Innovation Workspace Prototyping feature missing

Hey there! I cannot see the Prototype option that was showcased during the Innovation Workspace keynote. What could be the reason for that? Has it been fully rolled out?

141
Robert Johnson
4 days ago
C
Caroline_K998New Here
posted in Ask The Community
Miro frame dimensions - 11x17

Hi,I am trying to make frames in miro that export as an 11x17 sized PDF. Has anyone been able to create dimensions for frames that export to inches/ traditional paper sizes? Ive tried multiple methods but keep on getting an export thats around 8x6”. Any advice or files/ templates you have successfully done this in would be greatly appreciated, thanks :)

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Robert Johnson
5 days ago
R
Ray SullivanBeginner
asked in Ask The Community
Unlocking items also ungroups those items

Hello, I’ve been using Miro for just a few weeks (love it so far)(mostly) and I have discovered an inconvenient behavior.  I group certain items so that is is easier to move them around/duplicate etc.  I also lock them so that when others are interacting with the board, they don’t get inadvertently moved or deleted.I have discovered that when I unlock these items, it also ungroups them.  Is there a way to keep items grouped when I unlock them?

295
Robert Johnson
5 days ago
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Nataly FarahNew Here
asked in Ask The Community
Why is my Miro board not loading in Chrome, staying on a gray screen?

I’m having trouble accessing my Miro boards in Chrome; they only show a gray screen and don’t load no matter how many times I refresh. I’ve tried using Incognito mode, where it works fine, but the boards won’t load in my regular browsing tabs.Here’s what I’ve tried so far:Clearing cache and cookies Updating Chrome to the latest version Uninstalling and reinstalling ChromeIs there anything else I should try to resolve this issue? Thank you!

181
Eca
Mironeer
5 days ago
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Damini LalBeginner
posted in Ask The Community
mouse pointer is not changing when using pen

Hi I have suddenly started facing issue with my digital pen, pointers shape doesn't change whenever I select some option, like after selecting pen it doesn't turn into the pen shape, but It works fine with mousepls suggest some resolution for itkind Regards

4129
K
5 days ago
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Magnus MeseckNew Here
posted in Ask The Community
Text scaling when resizing multiple shapes

Hey,till a few weeks ago Miro’s text scaling when resizing existing shapes was the following:- when resizing a single shape, the text size would not change. When scaling uniformly (SHIFT + dragging a corner), the text would become larger or smaller relative to the size of the shape.- when resizing multiple shapes (multiple shapes selected, then resize) the text would scale proportionally. When scaling uniformly, the whole "Look" of the transformed shapes would be the same before and after scaling, because the text scaled accordingly.I loved that feature, because when giving people their fixed size (to keep the board tidy and comprehensible in complex projects) frames to design flowcharts etc, they could easily resize their diagrams to fit the given space without having to deal with text overflow messes (and it lead to all kinds of weird font sizes across my boards, even ones beyond 999), but recently something changed which seems to break this (at least for me). Text scaling when resiz

84416
Eca
Mironeer
5 days ago
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HE2Beginner
posted in Ask The Community
Chrome extension error: "Oops..It seems you don't have any Miro accounts"

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

32720
Eca
Mironeer
5 days ago
José M Aguirre
José M AguirreBeginner
asked in Ask The Community
External starred boards do not appear

Hello,On the Section “Starred” boards, I normally was able to see all the boards that I starred from my organization members and even from external members of my organization.Today, I’m just able to see the starred boards from my organization.I need to have access to starred boards from outside my company. I was able to access one external board and I saw that it’s still starred but I don’t see it in my list.I think there is like a filter applied on my “starred board list” that just let me see my organization’s boards.Thanks.

283
Eca
Mironeer
5 days ago
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tracyjconsultingBeginner
asked in Ask The Community
Miro stuck in loading. Need it for client meeting... help!

This has now happened a couple times and this time I have a looming client meeting where I NEED to use the Miro board. Has this happened to others. How can it be fixed? Won’t open on any browser and running workshops is my business. So if I can’t rely on the site, I can’t use it no matter how much i love it

296
Eca
Mironeer
5 days ago
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