Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,291 Topics
  • 18,576 Replies

5291 Topics

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aortliebBeginner
posted in Ask the community

Can't Group Different Types of Objects

Before the latest update, I could group any objects on the board with other objects - frames, shapes, text, sticky notes, images. Today, I can only group objects of the same type. Half the time I add something different now, the option to group disappears.Sometimes I can group different types of objects, but it seems arbitrary - I could group 2 text boxes with multiple shapes, but when I added the third text box, the ability to group disappeared. Sometimes I can’t add a different type of object at all without the ability to group disappearing. If I select multiple types of objects at once with the left click&drag, I don’t get the option no matter what.Is this broken for anyone else? Is this a bug with the latest update?

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Robert Johnson
5 days ago
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Colin MaNew Here
posted in Ask the community

ERD entity fields re-appear after deletion

I used ERD objects for data modeling. By default a new entity starts with three “fields”, and I can rename them or delete them. Here is the problem I ran into recently. After I remove those default “fields”, if I come back to the board again, those default “fields” are added back by Miro, messing up my diagrams. Is it a new bug? If so, is there a fix or workaround?

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5 days ago
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RalphBeginner
posted in Ask the community

Grid/Table when locked doesn't allow text to be entered (changed behaviour)

Hi Up until recently I could lock Grids (now called Tables) and people still could enter text into Cells. This behaviour seems to have changed in the last few days (approx. 15 March 2021).Does anyone else have the same problem?Any idea why it was changed? It was a super useful feature and I want it back!!! Please ;) CheersRalph

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5 days ago
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Eugene SBeginner
posted in Ask the community

how to paint a shape in several colors?

Hello. I want to colorize the shape with multiple colors. For example, in the Paint program, I simply draw a line dividing the shape into sectors and paint each sector in the desired color. How to do it in Miro?

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5 days ago
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GuestMJVMNew Here
posted in Ask the community

I paid for a whole year of miro, but I didn´t want it

I did a school work on Miro free, but in the free plan I could not download a quality PDF, so I decided to pay for 1 month of Miro to be able to download my work, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR.I am a student, and I do not have the money to pay for Miro, without that money I won't be able to get groceries or eat or pay my other bills! I really need my money back, get the 11 months left of money back.But if I cancel my subscription there are no refunds, what can I do?Would it be a possibility for me to give my account/licence to someone else and have they pay me?Please I´m distressed

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6 days ago
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trevorottsBeginner
posted in Ask the community

Not Reliable (boards wont load)

my board wont load it just spinningit was working then i attempted to load a board from the mirroverse now the board wont load at all  it just show the miro animation  this is just not good…we have been having problems all month all of these hacks and work around are a pain. it not a plugin im sure of that because it was working fine then just all of sudden had a problem after choosing a template from the mirro verse  

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Kiron Bondale
6 days ago
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cawaNew Here
posted in Ask the community

Is there a way to get a school licence for students?

Was wondering if there was such a thing.

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Kiron Bondale
6 days ago
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Magdalena WideraNew Here
posted in Ask the community

Miro Estimation: Story points not set up for this board

I am trying to prepare an Estimation on my Miro board. I have added Jira tickets that need to be estimated, they are within the boundaries of the Estimation area but when I go to pick the board and choose the correct one (or any for that matter), I get the error message that Story points not set up for this board. I made sure that ticket that is chosen is the one that is ready for estimation and it is Story. I have then tried that for other tickets for other boards and always get the same error. Any idea what am I doing wrong or what needs to change. We have previously used Planning Poker on Jira. 

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6 days ago
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BethKnightNew Here
posted in Ask the community

Timer is working, but music is not

Hi!  I am running the timer with music selected.  It is unmuted.  In the past I could hear music while presenting, but it suddenly stopped.  I have a few team members this has also happened to, but we have not been able to find a setting to fix it.  Has anyone run into this and found a solution?

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6 days ago
StupidJan
StupidJanBeginner
posted in Ask the community

Scrollbar got too thin to drag

Hey Forum,Since one of the last updates something strange occurs: In 9 of 10 times I’m failing to grab the scrollbar in the boards overview. So in 9 out of 10 times I’m dragging the entire Window instead of the scrollbar.The scrollbar seams to have gotten too thin to drag. I’m working with a Wacom board so there is no scrolling wheal. 👉 Is there a way to make the scrollbar more usable again and set it back to apple’s defaults? This is not usable for me. Thanks for your support.

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StupidJan
6 days ago
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Hussin MahmoudBeginner
posted in Ask the community

Restrict visitor from moving around board during meeting

How to stop guest from move through different frames in the board during the meeting and only follow my presentation flow 

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6 days ago
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Erik LarnøyNew Here
posted in Ask the community

Hide documents following a node

Hi. I am making a larger mind map and want to add dokuments to “nodes”. My problem is when I collapse a node on a higher level, the document do not disapear with the rest. How can I make the file hidden when I close level 1?Solutions?   

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6 days ago
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brownmbBeginner
posted in Ask the community

Mindmap sub-nodes limit in free mode?

HiJust trialing Miro before I buy.When creating mind maps I click the + next to the root object and can keep adding more sub-text-nodes.  Each new node has a + to add another.But now after creating around 30 sub nodes I dont get the + anymore?I feel ive either hit a limit or turned on a design mode some how?Ive tried restarting…..deleting nodes and still it does give me a +.     I did create a new board which returned the + options…...then re-opened the first one and it still doesnt show the +.

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Kiron Bondale
6 days ago
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Miryam ZeschkeNew Here
posted in Ask the community

Image wont move - glitch occurring again

Please see below: glitch is happening again - image is not locked.Image snaps back to its spot whenever you try moving it. Issue is not resolved 

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Kiron Bondale
6 days ago
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Marc-Andre LBeginner
posted in Ask the community

Mouse selects wrong element

I seem to be the only one struggling with a total loss of precision when it comes to selecting a shape with an arrow nearby. If I am not zoomed in enough, the arrow will systematically be selected rather than the shape, even if the mouse is multiple pixels away from the arrow’s start point. I also had the issue with shapes close to one another where I just couldn’t select the shape in the middle… 

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7 days ago
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Mélissa LemieuxBeginner
posted in Ask the community

Lost my board (Free Plan, no link)

Hi, I am a user with free plan, and I have been working solo on my board for a while. Today I got notification that I need to create a team and after I created it, I could not find my old board any more. I red the article describing the recovery process by finding the URL in our browsing history or email but I have none. I never sent the link to anyone and my job IT security clean up histories regularly so there is nothing to be found there. What can I do? Being on a free plan, I can’t even check a trash bin to see if it was accidentally put there.I am very concerned my hard work just disapeared on me.

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7 days ago
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albertngNew Here
posted in Ask the community

Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

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R
7 days ago
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Victoria LewisNew Here
posted in Ask the community

Toolbars are shrunken

All my toolbars have gotten very tiny. Zooming in or out changes the board size but not the toolbar size. Very hard to see and use the top one  

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7 days ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask the community

Bug: Miro Board Repeatedly Refreshes

Is anyone seeing their Miro Boards Refreshing for no reason? In my case without warning during a Miro Command the Board will Refresh. The event is not typical in the sense I do not get the Notification about Browser Disconnecting and Miro Reconnecting.Cc: @Robert Johnson 

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7 days ago
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Laetitia AbramoNew Here
posted in Ask the community

Is the update keep the existing boards ?

HiMay I ask for your support regarding a question of a new user : I have received an update for miro and I need to set it up in my applications. The system asks if I want to keep the 2 versions of replace. Obviously I need to replace. Would you mind to confirm that the existing board will still be accessible please ? That the update doesn’t crash what has been previously created ?Thank you for your commentsKind regardsLaetitia

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Kiron Bondale
7 days ago
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TeacherYana_96New Here
posted in Ask the community

Refund

Hello!I was very embarrassed when I received the receipt mail from Miro a little while ago.I'm an English teacher and I use Miro for the lessons with students. It's increadibly helpful. I've been using it for a month and got a Starter plan for 1 member in March. I was charged 10$. Unfortunately, I haven't checked all the settings and allocated memebrs this month and automatically  I was charged 124$.I fully understand that it’s my fault. But I would be really grateful for further instructions.Please let me know if there is anything I need to do to get a refund. Thanks in advance.Best Regards,Yana.

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Robert Johnson
7 days ago
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BrigadierNew Here
posted in Ask the community

How to make the Boards viewable for non-licensed member of my company with @company.com email

Hi Team,We’ve this fair bit of security concern where we’re trying to make our boards accessible (at least, view rights) to internal email addresses that do not have enterprise license like myself, however, we can’t do that in a continuous/regular fashion as each board has to be made accessible individually to 10s and 20s and sometimes 100s of different email addresses numerous times in a week (for different agile teams). This is extremely tedious and hampers the velocity with how we work in agile fashion.As a workaround, we tried following:Attempted adding the internal non-licensed emails to our various teams, however, that is not permitted stating that the “User x@company.com is not part of your organization”. Tried opening up the second option “Anyone with the link at Company”. However, the non-licensed internal members are still unable to view/read the boards by virtue of this setting.As a result, a lot of the individuals choose the path of making the board public (Anyone with the

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7 days ago
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jrobertsNew Here
posted in Ask the community

Miro in Zoom breakouts, then show to main group?

Hi, I know Miro can present within Zoom breakout groups. My question is what happens when the group is ended, and the participants are called back to the main screen? If I’m working with a team in a breakout, then want to display what we accomplished to the whole group, once we’re out of the breakout room, how do I do that? Is that Miro screen exportable in some way. I need for that work to be seen by everybody. Looking forward to hearing ideas on this. Thanks.

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D
8 days ago
A
Andy GlazeNew Here
posted in Ask the community

PlantUML - Display JSON Data

Hi, i’m looking at using PlantUML and have been able to successfully create use case and sequence diagrams (with the caveat being there is no dynamic edit capability without having to save the text separately and amend that)but i am unable to generate a JSON diagram and getting a message stating Unable to render diagram. Please check the code for errors and try again.i have just cut and pasted an example from the PlantUML documentationthanks in advanceAndy

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A
8 days ago
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Skripnikova EnglishNew Here
posted in Ask the community

I can't open my boards

I have been experiencing issues with opening my Miro boards for the past 5-7 days. Can you please help me identify and fix the bug causing this problem? Thank you. Only VPN helps to avoid this problem, my location is Ukraine, internet connection is perfect

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8 days ago
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