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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,413 Topics
  • 28,317 Replies

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8382 Topics
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Dmitrii SentsovBeginner
asked in Ask the Community
Infinite loading in Russia last 2-3 weeks

I've been teaching mathematics to students on the Miro board for the last two years. It's an excellent board with wonderful functionality. A problem has been occurring for about a month. Sometimes without a VPN, it's impossible to access Miro at all. Please tell me, is the problem on Miro's side or has the government decided to block yet another useful resource? I'm attaching a log from the browser console. At the end of the log, I turned on a VPN and the site loaded.

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Adam BillsNew Here
asked in Ask the Community
How do I request a refund and switch to free user account?

Hi, I just got billed on my credit card per the annual cycle for 3 users on full license. I want to request a refund as I no longer have a need for 3 users on full license for 1 year. I would like to just switch to 1 user free account for now. How do I request a refund and switch to a free account? kind regards Adam Bills

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Robert Johnson
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Diego O. CarvalhoNew Here
asked in Ask the Community
Miro AI and the Education Team Plan

Hello, I am a student and an Education Team user, and I am unable to enable Miro AI. Could you please advise me on how to proceed? Thank you!

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Robert Johnson
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James SharmanBeginner
posted in Ask the Community
Music Feature in MIRO

Hi, does anyone know if you can download or link external music to a MIRO board so that you can play any piece of music rather than the in-built selection ? The ones there are fine but it would be good to tailor something specific to a team member or team identity.

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Raul FlamencoNew Here
asked in Ask the Community
Design Students: Want Mentorship & a Portfolio Project?

Are you a design student looking to build your portfolio? I'm looking for a student designer to create Balsamiq and Figma wireframes for a 4-page website project—great opportunity with entrepreneur mentorship in return! DM if interested!

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BensFuturesNew Here
posted in Ask the Community
How can i send someone their own editable copy?

Hey there, I’ve recently created a work through board for my team. How do I go about to sending them all the same board that they can edit individually without it editing the main one?

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Daniel LegrandNew Here
asked in Ask the Community
In Miro's Timeline using Jira Cards, editing the Due Date doesn't update in Jira

As detailed above, editing the Due Date on the Jira Card doesn’t update the issue in Jira. All other fields update without any issue. Thanks in advance!

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PSJ TuitionNew Here
posted in Ask the Community
my pen does not do free hand any more!

Hi Everyone, Till, yesterday, I could write with my pen on my surface and things nicely appear on my board and now suddenly when I choose my pen to write , I can only draw straight line!!!! How can I resolve this issue please.

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Andreas EhlertNew Here
posted in Ask the Community
Export to PDF - Best Quality - Does not work

Hello everyone, I want to export a Board to a PDF, but it does not let me. As soon as I click on “Export PDF” - “Best Quality” it loads shortly, but nothing happens. If I choose “Small file size” - it works, but the quality is to bad to be used. I tried a different board - It does not let me. Which is odd, because I did export the board before with best Quality and it worked like a charm. Can you help me here? Cheers, Andi

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Cara HarrisonBeginner
posted in Ask the Community
Data disappeared

Help - all of my data has disappeared. From it being in use every day - to still being an active board but now empty of any of the file links I have added to it over the past year. Is there any way to retrieve this on my unpaid plan?? Please don't tell me I need to start again??

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JohannaKNew Here
posted in Ask the Community
How to add fields to an org chart when the filter option is not in the context menu?

Hi all, I’m on the free version and am trying to add fields to my org chart. They are currently in the csv file I used to import and build the report. I looked in help and it says to choose filter from the context menu, however, filter is not an option on my context menu. I also see the list of fields and can check and uncheck them, and space is created or disappears from my org chart box, but no data shows up. Is this because I’m on the free version? Or is there something else happening that’s preventing me from adding fields (where data exists!) to my org chart? Thank you!

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Nikesh AsharNew Here
asked in Ask the Community
Change Team Admin (Education Plan)

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

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Robert Johnson
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Albert GastBeginner
asked in Ask the Community
can not edit a board that i create and is apparently now part of a another team where i do not belong

I created a board two months ago, and suddenly I only have only comments rights. I asked for changing it into editing right and this request shows that this miro board is suddenly owned by another team to who i can not reach out to. How can this have happened and how can this be restored so I can edit my 0own board again? Thanks, Albert

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Charles Collin
Charles CollinBeginner
asked in Ask the Community
Object Scaling issue

Hi community, I dont know why, but sometimes when I want to scale selected objects its simply impossible ? Why ? Unscalable And when in my selection I have one of these unscalable object, the whole selection become unscalable. Not the first time I’ve encounter this. Thanks for help. CC

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Shane KreuzerBeginner
asked in Ask the Community
Getting Started an Exercise in Controlling Frustration

OK, I cannot open a board or do anything with this software. I am logged in and none of the tutorials I have viewed are of any use. All they do is tell me just how great miro is and what I can do with it. But if you can't open a board to get started, you can do nothing with it. So is there anyone out there that can help me get started from zero?

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Kenneth Ritley
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Bernhard WallnerNew Here
asked in Ask the Community
Roadmap planning Template - Delete/Rename Groups

Hy everyone, I am using the “intelligent” roadmap planning template and was wondering if it is possible to rename and/or delete Group names. I created some more groups with better fitting names for my project. The problem now is I still have the default groups “Group 1” to “Group 3” appear in the timeline-view although they don’t have any tasks allocated. Is there a possibility to rename or remove those groups? Also is there a possibility to change the color of the whole group (and all allocated tasks)? Thanks for your help! KR

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PhilimomNew Here
posted in Ask the Community
Presentation Button/ Mode is missing

Hello, ich am a teacher and have an education plan. I am sharing a Miroboard with students, where they post things. This works well. (I shared the link with them) The following Problem: The students want to present from there Laptops. This doesn’t work. Only I can use funktions like “presentation mode” and use the function like “bring everyone to me”, whereas the students weather se the presentation button, nor the “bring everyone to me” button. What do we/they have to change? Is it, because, they only use the board with a link and are not registered within an students education plan? Thank you, Hellen

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Stephanie CollinsNew Here
posted in Ask the Community
Delete profile instructions do not work - please delete my account

Please delete my account. Thank you.

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Anna SamokhvalovaBeginner
posted in Ask the Community
How to add an instrument - to draw, sticker

Several months ago most of the instunents disappeared. I can add a new frame, a text. But I can’t draw or put a sticker any more. How do get these instruments back to the board?

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Robert Johnson
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Amy SavilleBeginner
asked in Ask the Community
How to retire from university and save my work

I’m on the free education plan and have been for five years. Due to budget cuts, I am being forced to retire. 😣 I am assuming once I lose access to my current email address, I won’t be able to use my account. I can get a free retiree email account at the university, but when I tried to change my associated email to that email address, it automatically added me to different team with a free plan, rather than just change my email address on my current account. Can someone let me know my options for saving my Miro work and continuing to use Miro? I will be continuing to work and teach, just not for my current employer, and not for an institution with a .edu email address. Thanks!

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Robert Johnson
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Shaun3759Beginner
asked in Ask the Community
How to use Miro for tutoring

Hi. I’m a private tutor and give most of my lessons online. I’m thinking about switching to Miro, and I’m trying to find the best way of achieving what I’m looking for. As an example, let’s say I have three students, called Alice, Bob, and Charlie. I would want to create a folder for Alice, a folder for Bob, and a folder for Charlie. Every time I have a lesson with Alice, I would want to create a new board in the ‘Alice’ folder. Similarly for Bob and Charlie. (I imagine that creating a new board for every lesson would prevent lag). I would want Alice to have full access to all the boards in the ‘Alice’ folder (including editing permission), but I wouldn’t want her to have access to the boards in the other students’ folders. If I then acquired a new student called David, I would want to be able to easily create a new folder for David, without having to pay extra or modify my plan. Would this type of arrangement be possible in Miro? Which plan do you think best suits my needs? Many thank

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Lucio BragagnoloBeginner
posted in Ask the Community
Why is sometimes impossible to add nodes and siblings to mindmaps?

Scenario: We let a small group (5-6 people) work simultaneously on one single, basic mind map. They learn to use the map, adding some branches and siblings from scratch. Maps seem to work regularly before and during this phase. After that, each member of the group is requested to work on his or her own mind map. 5-6 different mind maps updated simultaneously. It erratically happens that, after creating a new map element, whatever the command (mouse or keyboard behave the same), the new element immediately disappears. A workaround is to insist. After some trying, usually the new element is created and stays. It can happen or not; I counted even 19 tries on a single node, while others nodes worked regularly. When the bug shows up, it is usually necessary to try about four-five times before the map correctly responds. Maybe that several nodes work well in the meantime, then the bug shows up again. Trying new fresh mind maps doesn’t help. Duplicating the board doesn’t help. All users on th

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KevinAtForzunaNew Here
posted in Ask the Community
[INVESTIGATING] Board getting stuck in pan mode

I’m having to leave Miro to lay out flowcharts in Adobe Illustrator instead, due to the interface becoming buggy. I’m using MacMini M2 with Sonoma OS, downloaded the ‘desktop’ app. The latest annoying bug is that if I use the ‘drag’ view (pan across screen using middle mouse-button), it gets stuck on that feature, I can’t move the cursor without zooming off drawing-board, or accidentally moving/editing the content on page. HAve you tested the desktop app on Mac OS on actual Apple hardware? or just in X-code simulator?

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Steve3BSTNew Here
asked in Ask the Community
Planning modification

Hi, why my board’s user can not modify this specific planning roadmap. But can modify everything else. All user have the editing acces

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GodvolfNew Here
asked in Ask the Community
Lost access to my board despite being only people with access to it

Hi,I’ve been working on boards on a free trial inside team that I am the only member. I had 3 boards but now I can see only 2 of them. I had saved link to third one but after directing into it I see “No access to board” modal. I made no change in my account and didn’t log in for like 1 month. I need informations stored inside the third one badly. Can anyone help on that? Great thanks,Adam Howaniec

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