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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,585 Topics
  • 25,527 Replies
7585 Topics
Teacher Natália
Teacher NatáliaNew Here
asked in Ask The Community
Type on Presentation Mode

Hi, everyone! I'd like to know if there's a way to type while on Presentation mode. For what I could see, when I present, the tools that appeared on the left of the screen are: the sticky note, pen, and comments. Is there a way to add the text box, as well? 

182
Kenneth Ritley
5 days ago
S
Samuel AsimieaNew Here
asked in Ask The Community
Can Not Find Boards in my Account

Hi,I recently logged back into Miro after using it a while ago to create documents for my startup. I used the Lean Canvas and User Persona templates for these boards, but I can no longer find them on my account. It seems like there have been some changes to the platform since I last used it, and things aren’t as I remember.Could someone assist me in locating my boards?Thanks,Sam

163
Robert Johnson
5 days ago
J
John HaNew Here
asked in Ask The Community
All Team Admin Members Have Left the Company

We have three team admins on Miro, but all of them have left the company. How can we grant permission to another member to remove team members?

101
Eca
Mironeer
5 days ago
I
IrideNew Here
asked in Ask The Community
Backups restore

Hi there!Does anyone know how to restore a backup? I have looked through all the materials I fond but I still cannot see the button "Import" albeit I have paid account :( 

103
Eca
Mironeer
5 days ago
K
Kelvin KredensBeginner
posted in Ask The Community
[KNOWN BUG] Mind map enter problem

There is a bug with the enter key inside nodes.  

10911
Y
5 days ago
J
Jerrod PhilippsNew Here
asked in Ask The Community
Miro logs me out after 30 min

Since the new UI update, regardless if I am working in the webapp or not, I get asked to log back in about every 30 min. I asked our IT if they made any changes to the security settings, and they say they did not. It’s highly disruptive to the workflow and hoping that this is not an issue when doing a workshop with a client. I am an admin on our account, but I cannot find where we might change this setting or if that is only something that IT can do.Anyone else having this issue?

113
Eca
Mironeer
5 days ago
H
Henry SIUNew Here
posted in Ask The Community
Wanna use breakout frame, but can't find it from the tools panel

Hi,I am using the Ed plan.Wanna create a board with the breakout frame function, but couldn’t locate it in the tools panel while some of my colleagues could use it. May I know how to have this function back?

141
Eca
Mironeer
5 days ago
S
soarngdNew Here
asked in Ask The Community
I can't make out the inscriptions, texts, everything is transmitted in a distorted form. need your help

It happend to one of the free boards,when I zoom out frames  to 2%, I can make out the wordsCould you please help me to solve this

61
Eca
Mironeer
5 days ago
E
Erfan Amiri
asked in Ask The Community
GIF Issue: Disappears

We've been facing a significant issue with GIFs lately—they're unexpectedly shrinking in size and becoming non-playable. The only temporary fix has been to delete and undo the action, which restores them. Unfortunately, this problem occurs across all platforms—desktop, web, and iPad. It's crucial that we resolve this, especially since our clients access the boards through their embedded portals, where neither deleting nor using Command Z is an option.  

181
Eca
Mironeer
5 days ago
N
NatalinaNew Here
asked in Ask The Community
Нет доступа к доске

Создала новую доску, но смогла поработать там только дней 5-6, после этого пропал доступ. Что делать?

71
Eca
Mironeer
5 days ago
D
DANYLO SLUPSKYINew Here
asked in Ask The Community
Manage Miro Admin if I am a member of the board

Hello!In the very beginning of our collaboration with Miro, we created a board for team members, where I was a member, not an Admin. Currently we are stuck with the problem that we have to change the participants on the board, but the person, who was an Admin on this board, already left so we don’t have an access to his account. Is there any possibility to somehow solve this issue?

51
Eca
Mironeer
5 days ago
S
Silviya LardnerBeginner
asked in Ask The Community
Boards are very laggy and slow on desktop app and web app

Hi, I noticed during the last one week all my boards are very laggy and slow. It takes up to 5-6 seconds for the board to respond to an interaction. This is incredibly annoying and looking at the history of this issue - it appears it is quite a common problem. Please would you look into this and resolving it once and for all?

515955
Eca
Mironeer
5 days ago
P
PsyJayNew Here
asked in Ask The Community
Miro Not Loading on Firefox

I can login but then it loops perpetually on Firefox

6529
Eca
Mironeer
5 days ago
A
Anastasia KadushkinaBeginner
asked in Ask The Community
[FIX IN PROGRESS] Can't see all the content (tried Safari, Chrome and desktop app)

Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.  

36526
Eca
Mironeer
5 days ago
T
Tatyana ZykovaNew Here
posted in Ask The Community
Miro web clipper

Hi! I've been using Miro Web Clipper for several months, but  today when I tried to make a screenshot it was said that I didn't have any miro accounts. I do have an account and it was open at that moment. Can anyone help me, please.

5684
Eca
Mironeer
5 days ago
Elia Innocenti
Elia InnocentiNew Here
asked in Ask The Community
Error 404 - Team settings

If I click on the settings icon of my team in the section “Select a team” on the left, I get this error:404Looks like something went wrong.But don't worry — it can happen to the best of us.Why not try something else? I want to change my team image, but I cannot. I’m the Team Admin, obviously.Ah, this happens even if I click on the icon next to the setting one, the “Team members” icon.

71
Eca
Mironeer
5 days ago
S
Sourena NaghikhaniNew Here
posted in Ask The Community
Keyboard does not work after a minute

I have to refresh my board every minute. The keyboard stops working. I can not delete in writing. I can not move right or left in text boxes. I can not do Undo and Redo with keyboard. many options with keyboard suddenly after a minute stops working unless I refresh my board again and again.Can anyone help me what I should do? It started since yesterday. I did not updated anything. I tried both desktop app and web-based miro. Same issue in both platforms. 

2346
Eca
Mironeer
5 days ago
F
Ferhat YILDIZNew Here
posted in Ask The Community
ERD diagram shape customization

I am new at Miro,Is there any one help me how to customize erd diagram like adding new column and resizing

101
Eca
Mironeer
5 days ago
B
Bre Evans-SantiagoNew Here
posted in Ask The Community
Help! live person??

Please help!!! I’ve been trying for weeks to get help and no one has helped me. I was billed A LOT incorrectly and can’t afford this. Any suggestions? I want the education plan. I need a live person to give me a refund!!!!

193
Eca
Mironeer
5 days ago
M
Marius KieckNew Here
asked in Ask The Community
Keyboard and Mouse Copy Paste Bug

Neither Copy (Cut) nor Paste function is working and boards.  This seems to be true for keyboard shortcuts (Crtl+c/Crtl+v) and Mouse. This is making progress very slow. Please have a look Dev Guys

91
Eca
Mironeer
6 days ago
H
HalNew Here
posted in Ask The Community
How do I insert a simple checkbox toggle for task lists?

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

6126523
M
6 days ago
J
João CamposNew Here
asked in Ask The Community
The space bar and right mouse button stop working to navigate the board

After months of using Miro, suddenly the space bar and right mouse button stopped working to drag the frame.Has anyone else had this problem and know how to resolve it?(I'm using it via the web)Thanks!João

101
Eca
Mironeer
6 days ago
C
Christopher HanleyNew Here
asked in Ask The Community
No access to shared/starred boards since major update

Hello, I have been using MIRO for quite a number of years within a university setting and as a result there are many teams with separate accounts. Over the years we have been able to share Miro boards and star them so we get access to the shared board, as I don't need to be a member of another department/team.However, to the main issue, since the major update that has happened recently I am no longer able to see or access any external boards that have been shared with me that I have starred, which is a huge problem as now I have technically lost a lot of work which we’ve been collaborating on.I haven’t been able to find a way through the new dashboard to find any external boards, nor found anything relating to this topic online so if any one can help in pointing me in the right direction would be great. Thank you kindlyChris H

101
Eca
Mironeer
6 days ago
L
Liu JiangnanBeginner
asked in Ask The Community
Any one know what type of this object?

Hi,I am new to Miro. I have one object shown below shared by one of my colleagues. It seems not a standard object from Miro.May I know what object it is? Sounds like a table as I can add rows but not able to add columns where you can see there is only plus sign under the shape.The reason I am asking this as I want to explore some features for this object. e.g. I want to copy the rows from a spreadsheet by batch but not able to. I can only add them row by row which is very time consuming.If you are familiar with this object and know how to do. Appreciate you can share.Thanks in advance.Frank

467
L
6 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[INVESTIGATING] Unlocked features suddenly reappearing (with confetti)

Since October 21, as soon as I open a Timer, the “8/8” unlocked features appears in the system tray and when I close the timer, the confetti launches. Ending presentation mode has also caused the feature/confetti to appear.I have a support ticket open for this and will update this post as I hear back from the support team.

120
Robert Johnson
7 days ago
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