Questions & Ideas

One of my boards, the most important one and where I keep the ENTIRE planning for a long story I am writing, is not opening. Not on my phone, not on the desktop app and not on the browser. I have tried reinstalling it and relogging, nothing works. I need to know what to do to get it back, because I need the information in the damn thing and can’t find where I can get help from the platform.That’s a screenshot of the error. No, the board has not been deleted, and I can’t make a copy of it to maybe fix the entire issue. Yes, I am getting nervous :Dupdate: yesterday I contacted support and asked them if they had any estimate of how long it might take for it to be fixed. They told me by today. 

Company shutdown and can't acess my account (SSO no longer exists). I’m still getting charged even though I can’t acess the account. How do I change my e-mail if I can’t login. 

I have shared a Space with another user but when she clicks on he link it just brings her to her own account 

Hi there, I am a company admin in a Miro organization with multiple workspaces. Can I create a new workspace myself, or do I need to request Miro Support to create one? Thanks for your feedback.  

Hello. I am using MIRO board to check vehicles that we’re added, duplicated or deleted. Can you please tell me how to identify who added, deleted or duplicated vehicles in the MIRO board? I am working offline and I can see the names moving around the board but I cannot identify who made the changes. Thank yoou!

Occasionally, the undo button is just not there and Command Z does not work.Also occasionally copy and paste does not workAlso, occasionally you can’t bring people to youFinally, sometimes work just disappears.These issues are not caused by a change in my role on the board, they just stop working mid workshop.Miro is a great tool but these things are annoying. Why do these fairly basic bugs appear on the app and on chrome? 

Ive been trying to upgrade my account for over 24 hours now and have received this error no matter what i try to troubleshoot, ive restarted laptop, done incognito, cleared cache, tried in the app etc. and 0 luck. super frustrating and a turn off from the miro tool as a whole. anyone else having this issue????   

The documentation on Docs says:You can also use keyboard shortcuts for block selection: press Escape once to enter block selection mode, then:shift + up/down -> expand your selection cmd + opt + up/down -> move your selection up and downI think this needs to be updated: the right shortcut for moving the selection up/down is cmd + shift + up/down. This might have been changed because cmd + opt + up/down wouldn’t work in Chrome browsers because it’s assigned to the feature shortcut “Cycle focus to unfocused dialog (if showing) and all toolbars”.    I’ve noticed that the only way to exit block selection mode using the keyboard is by pressing Enter (pressing Esc again selects the parent block). However, if this is done after moving a bulleted item up, the cursor usually stays in the item below, not in the one I was selecting. Is there another way?   It’s a shame that such a useful feature requires pressing multiple different keys: Esc (to enter block selection mode), then Cmd+Shift+U

I am trying to embed Confluence page into Miro. Credentials are good I am able to embed a Miro page in Confluence Not able to embed Confluence in Miro I did try the Troubleshooting references and check the cookies and pop-ups settings.I faced different scenarios.In Miro, my magic link will first display my page and turn into a “You need to be logged in to view this page” In Miro application for MacOS, It will first load and give a preview of my page, and then switch to get “You need to be logged in to view this page”.  But on a web browser, I can see the page properly… sometime… very inconsistant.  Just did a refresh and I get the same undesired Confluence object…What should I do? 

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. I've been testing it for a few months and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Sincerely,Bohdana

Hello community,I have a question regarding the API capabilities.From the documentation, I can see that it’s possible to create and update certain board items (such as cards, sticky notes, shapes, etc.) using the available endpoints.However, when I use the Get All Board Items endpoint, I notice additional item types appearing in the response, for example:"type": "data_table_format","type": "slide_container"and several others.My question is:Are there endpoints available to create or update these specific entity types (like data_table_format, slide_container, etc.)?I couldn’t find anything related to them in the REST API documentation.Thanks in advance for your help! 

Hi, I use Miro sparingly, but when I need it is a lifesaver.Currently on my account i got hit with the three maximum boards per free user message. Probably bcause I ve been invited to a team with a bigger amount of boards even though I only used one. But when I encountered the max boards message I left that team with multiple boards.So all in all my account has one team and one board.At the moment I need to set up a new team for my second job? But Miro keeps pushing me into the paid plans. That seems weird. Where is the board counter? How can it be that I reached the limit when I am member of only one board and left the previous one? In that case I should be able to set up a team and use one board there, no?Thank you very much for your help.

I often share Miro boards with clients who accidentally zoom in/out and lose their place. It would be great to have an option to lock the zoom level or set a fixed view when sharing a board in view-only mode.Is there any current workaround for this, or is this feature planned?

Hey all,I can see in my Miro interface, that i can create: In the documentation, only boards are mentioned, so I assume that the other types (Diagram, Document, Slides, etc.) are also considered boards, right?Do any of those have special properties or behaviors I should be aware of from an API perspective?If so, is there any documentation available for those specific types?Thanks in advance! 

Hello! I’ve been trying to open my board all day but it is unavailable. I’ve tried to clean cookies and cache, used different browsers and devices, and an app on my phone, but it is still not working. What might be a problem?

Hello everyone, I want to export a Board to a PDF, but it does not let me. As soon as I click on “Export PDF” - “Best Quality” it loads shortly, but nothing happens. If I choose “Small file size” - it works, but the quality is to bad to be used. I tried a different board - It does not let me. Which is odd, because I did export the board before with best Quality and it worked like a charm. Can you help me here? Cheers, Andi   

I can't pay for a monthly subscription by my card. I tried to use 3 different cards and in all cases there is a message "there is an issue with your payment method. Try a different payment method". Please, help me, I just want a starter plan, why can't I pay for it?

There used to be one way of adding a line break into a table cell by opening a side panel. Inside shown text field a simple “return” did a line break. It was accessible via very tiny icon when hovering cell of second column (not easy to find:-(). Since some weeks this option is gone.Therefore I see NO way to force a line break (like shown in screenshot).Please bring it back or - even better - allow common “ALT+return”. 

I tried to load miro today on my firefox browser but it wont load.This is what I see on developer tools:  On Chrome it works but this is annoying, as I always use Firefox.

I´m stuck at Miro Canvas 25 promo in my desktop ad. There is no way to dismiss the ad. No “x” button, no redirect to an app after clicking logo or anything else. What can I do? 

Hi everyone,I’ve lost a version of a Miro board that’s over 90 days old, and it’s urgent for me to recover it.I’ve noticed that the version history only keeps changes for up to 90 days, so that version no longer appears available.Does anyone know if there’s any alternative way to recover older versions, for example through Miro Support or some kind of internal backup?If so, how can I contact Miro Support?Any guidance would be greatly appreciated.Thanks in advance for your help!

Problem: Presenter notes on my desktop mac are not showing up, although it works on the browser. Expected: Presented notes to show up as a seperate window.Things I have tried:Reinstalled the mac app Reset application data

Dear Miro Community & Team,I would like to have my payment method removed. Simple as that. I’m looking forward to the support team reaching me out

Dear Miro Team,My name is Vova, and I’m an online English teacher from Ukraine. I teach private lessons and regularly use Miro to make my classes more interactive, engaging, and visually clear for my students. It has been an invaluable tool for both lesson planning and helping learners stay focused during our sessions.I understand that the Miro Education Plan is available for accredited institutions. Unfortunately, the school I work with isn’t officially accredited, but I’ve heard that you’ve kindly supported other Ukrainian educators in similar situations—and I’d be very grateful if you could consider doing the same for me.If there’s a way to receive free access in my case, I’d truly appreciate it. I’m happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Vovavova.neschadim@gmail.com

Hello, I am using Miro standard and i am trying to create a process flow that will be printed in A0, A1 and A2. However I cannot size my frame to the dimensions of the A0, A1 or A2.  I have used Chat GBT, google and you tube videos other various Miro support forums.  I have not been able to find any direct support in this area and have to contemplate using vision to give me the dimensions i want to work with. Which is really frustrating.  The instructions I have been given ate as follows:   Enable Dimensions: Go to the Frames tool in the left toolbar. Click the three dots (...) in the context menu of a frame. Enable dimensions to allow precise sizing. Create a Custom Frame: Press F to activate the frame tool. Click and drag to create a frame. Resize the frame manually by dragging its borders. Use the dimensions display to match the desired size (e.g., 841 × 1189 mm for A0). The above does not work as there is no demotions options available.Can you please help?