Skip to main content

Contact support super confusing

  • November 4, 2025
  • 1 reply
  • 18 views
E

Hi Everyone, 

I have been having issues with a sticky capture server issue which doesn’t allow me to upload an image on a board. When trying to request for support it was super confusing and the intructions are not updated. I will submit a form directly but I think is important that this gets addressed for anyone else needing help. I have wasted quite a bit of time on trying to figure out how to get help and followed instructions that took me nowhere. 

See attached image. Learning center does not include a “Contact support” option as suggested on the how to description. 

Thank you

Eca

1 reply

Eca
Mironeer
Forum|alt.badge.img+2
  • Eca
  • Mironeer
  • November 4, 2025

Hi ​@Esteban Funes 

Thanks so much for flagging this — I really appreciate you taking the time to share your experience and feedback about the sticky capture server issue and the support contact process. I understand how confusing it can be when the instructions in the Learning Center don’t match what you see, especially when you’re trying to resolve an urgent technical problem.

For clarity, Miro’s support channels differ depending on your plan type:

  • Free & Education plans: Product-related questions are handled here in the Miro Community.

  • Starter & Business plans: You can submit a support request for direct assistance from the support team.

  • Enterprise plan: You can reach out to your dedicated account team or submit a Premium Support request through your admin portal.

If you’re unsure which plan your workspace is on, you can check this by opening your Miro dashboard → Team settings → Plan details.

 

As for the sticky capture issue, to better understand what’s happening, could you please share a few more details?

  • Which device and operating system are you using (e.g., Mac, Windows, iPad)?

  • Are you uploading the image through the Upload menu, copy-paste, or drag-and-drop?

  • Does the issue happen on other boards or only one specific board?

  • Have you already tried clearing cache, switching browsers, or using the desktop app to see if the issue persists?

Once we’ve gone through a few troubleshooting steps and if the issue continues, I can convert this thread into a Support ticket so our technical team can take a closer look on the backend.

 

Eca :)
Terms & ConditionsAccessibility statement