Questions & Ideas

Hi Miro Support Team,I hope you’re doing well.I’ve recently noticed that some of my boards are no longer accessible, and it says they’ve been deleted. However, I’m certain that I did not delete them myself.Here are the links to the boards: https://miro.com/app/board/uXjVLO5ZvmY=/ https://miro.com/app/board/uXjVIGct4Lc=/?share_link_id=873928672226 I’d really appreciate it if you could help me understand what happened — specifically: On which of my two accounts these boards were located, When and by whom they were deleted (if possible), Whether it’s possible to recover them. Thank you very much in advance for your help!

A number of text fields in the Roadmap Planning blueprint cannot be changed. For example, in the Team Strategy & Goals frame on any of the Team Worksheets, it is possible to change the Company Objective card but not so for any of the Key Result cards. Instead, the side panel says “You don’t have access to edit this record” (even though I am the board owner). Is this a bug or a permissions issue that is somehow preventing me from accessing the OKRs table?

Hi here, what about your CO2 footprint? Are your cloud providers working CO2 free? I need to know because our company’s target to reduce our CO2 footprint in the near future.Thanks, Jülide

My internet works pretty well as far I can tell. Other apps work well without any disruptions but Miro has been very frustrating to use - it keeps disconnecting every 5 seconds, making a 10 minute task turn into an over 30-min task! I never had these issues with Miro until a few weeks back - I never made any changes to my internet provider or system. It’s impossible to continue working this way. Anyone facing this issue? How are you dealing with it?

As it says, I don’t want my users to ‘trial’ Miro - we have licenses and we (IT) assign and unassign them according to an internal request/approval process.How do I turn off the ability for users to undertake a trial??

Hello, unfortunately our team admin recently passed away. How can we change it to another person?Thanks,Sophia

I tried the new Flip Card beta. I can create a flip card but I am unable to add text to it. When I click on the card and try to type text, nothing happens. Its like the keyboard input is not recognized. I get keyboard shortcuts but no text.

Hi! We are working on a design and or wondering the following:With the Kanban feature you can move the cards in another ‘lane’ and they automatically ‘click’ in place. Is it possible to have the ‘automatic clicking’ feature without the Kanban?For example; I have a grid and want to put cards in the different grids. Now I have to place them manually, but it would be great if they would lock into the grid automatically.I hope I explained it clearly. Would love to hear about the possibilities.

The plugin with figma is no longer working. I’ve used it various times, it worked successfully up till yesterday evening.Since then it’s been flagging this error - no matter what I try to pull through.To let you know:Figma platform is latest app version. Miro plugin has been removed and re-installed. Logged in via the web as well.  Still it is not working. And now it is stuck showing a loading that goes on for long periods of time with no end result 

I created a board while I had a log in and password. Company then switched to single sign on, and although I am still the owner of the board I am unable to edit it and all I get is a link to request access….which doesn’t come to me.  I am not sure what I can do now to unlock the board and get the ownership working correctly.  I tried logging in with my email and password and it suggested I should be using sso and not logging me in.  Not sure where to go from here. 

Dear MIRO colleagues, I established a board for my lectures - 20 students are using it. ‘Suddenly’ it seems that all text from Sticky Notes (only the text, not the notes; and no text from text boxes or other forms) was deleted. Do you have any idea:how this can happen? how to restore this (could not find anything in the history; the history is also rather long as 20 students are working on their group works here)Would be grateful for useful hints thanks and bests, Christian 

Hello. Today I received a payment notification in the amount of $302.44. The number of members of my group has increased, so the price list has grown. It's too expensive for me, so I immediately switched to the free version. When canceling my subscription, I did not see a message about the refund of the amount of $ 302, only about the 57 that I paid when I was in the group alone. I'll ask for a refund.My email adress: tutorofmathonline@gmail.com

It’s great to see that Miro supports Mermaid Diagram.  I’ve created a few in my board already.  But I can’t find _edit_ menu or at least see source code of it.  How can I edit a mermaid diagram? 

Hi, I just got billed on my credit card per the annual cycle for 3 users on full license.I want to request a refund as I no longer have a need for 3 users on full license for 1 year.I would like to just switch to 1 user free account for now. How do I request a refund and switch to a free account?kind regardsAdam Bills

Hello, I am a student and an Education Team user, and I am unable to enable Miro AI. Could you please advise me on how to proceed? Thank you!

As the title says, the only way to get a user’s Display Name through the API is with the Get all board members call. I believe it would be reasonable to have both Get organization members and List team members API calls also return the user’s display name.

Hi, does anyone know if you can download or link external music to a MIRO board so that you can play any piece of music rather than the in-built selection ? The ones there are fine but it would be good to tailor something specific to a team member or team identity.

Are you a design student looking to build your portfolio? I'm looking for a student designer to create Balsamiq and Figma wireframes for a 4-page website project—great opportunity with entrepreneur mentorship in return! DM if interested!

Hey there, I’ve recently created a work through board for my team. How do I go about to sending them all the same board that they can edit individually without it editing the main one?

As detailed above, editing the Due Date on the Jira Card doesn’t update the issue in Jira.  All other fields update without any issue. Thanks in advance!

We want to automatize some steps of our workshop with AI

Help - all of my data has disappeared.From it being in use every day - to still being an active board but now empty of any of the file links I have added to it over the past year. Is there any way to retrieve this on my unpaid plan??Please don't tell me I need to start again??

Hi all,I’m on the free version and am trying to add fields to my org chart.  They are currently in the csv file I used to import and build the report.  I looked in help and it says to choose filter from the context menu, however, filter is not an option on my context menu.  I also see the list of fields and can check and uncheck them, and space is created or disappears from my org chart box, but no data shows up.  Is this because I’m on the free version?  Or is there something else happening that’s preventing me from adding fields (where data exists!) to my org chart?  Thank you!

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

Hello,I’ve found out that updating parent of an item (via PATCH boardID.type.itemID endpoint) does not work properly in a specific scenario:You want to move an item to a frame that was created after the item was. Such operation results in adding the item to frame’s children list, but the item is hidden and invisible under or below the frame. While moving the frame, the item moves along. It is also very inconvenient to bring this item back to the foreground.Updating parent works correctly only when trying to move an item to pre-existing frame.