Hello! I was doing a big project in Miro, and this morning the board suddenly stopped loading. The page shows a gray screen, no element is available. I went from different devices and browsers, cleared the cache, to no avail. Please help
If I try to export:
Hi
Thanks for your message! sorry to hear you're experiencing this issue with your Miro board not loading.
Since you've already tried clearing cache and switching devices and browsers (great troubleshooting steps!), here are a few other suggestions:
Board link & access
Confirm that you’re still logged into the same Miro account that owns or was invited to the board.
If the board was shared with you, double-check that it hasn’t been deleted or that your access wasn’t revoked.
Try Incognito/Private Mode
Sometimes browser extensions can interfere. Open the board link in an Incognito/Private window with no extensions running.
If the steps did not help, you can reach out to Miro Support directly and include:
The board link (if available)
A short description of the issue and what you've tried
Any error messages or screenshots
Browser Console Logs
Open the browser's developer tools (usually F12 or right-click > Inspect > Console tab) and look for any red error messages. These can help Miro Support troubleshoot faster.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
