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9073 Topics
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Ed RobertsNew Here
asked in Ask The Community
Unauthorized Charges

I encountered a frustrating situation with Miro. There is an unauthorized charge on my CC for $192 - (I’m sure $16/12 for a Miro subscription -business plan). I would like to be refunded immediately. I am not pleased that I have to submit this form to a community to get a refund for an unauthorized charge.

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Robert Johnson
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Miroslav VidaBeginner
posted in Ask The Community
STILL can't figure out how to resize columns in a table...

I guess I must be stupid.  I took one of the gantt template tables they had, and at first it was working well enough - able to add rows, add columns, resize columns, etc.  Now it just flat-out refuses, no matter what I try. I know there’s the one mode where it has the icon with arrows in all directions for moving the object. Then, double-clicking in to Select mode changes it to a hand lets me type in the cells.. but no matter how I hover over the lines, there is never any possibility now to resize the columns.It’s a mouse with two buttons on it.  You right click; you left click; you point to certain menus.  Why is something that should be so user-intuitive so hard?..  

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Michael SNew Here
asked in Ask The Community
can no longer navigate via minimap

I haven’t use the minimap in several months, but when I tried just now, I noticed that I am unable to navigate via it anymore. Clicking on it does nothing. This is true of both the desktop app and the browser version.Did Miro get rid of this for some reason…?

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Eca
Mironeer
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Wolfgang ReimeschBeginner
asked in Ask The Community
will Miro comply with GDPR after September 1, 2021?

If I have sensitive data on my boards, that according to GDPR is not admitted to be transferred to the U.S. can I still use miro after its update of terms on September 1, 2021?Te new terms include:Added detail on international data transfers, including you consent to transfer data to the United States to provide the Services. Added details regarding ongoing compliance with Privacy Shield, including clarification that Miro does not rely on Privacy Shield as a mechanism to transfer data to the United States.What, if I do not give my consent to those data transfers?

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BorjaNew Here
asked in Ask The Community
Problem with the business plan upgrade

Hello!I have recieved in my email the email telling me that my account is now in the business plan. However, when I login into my account, it is still in the free plan. I don’t understand why is that.Thanks!Borja

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Eca
Mironeer
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Thomas CrausazNew Here
posted in Ask The Community
import animated .json files ?

Hi all,is there a way or a futur plan to import animated .json file into a Miro board ?I create animations with After Effect and export them as .json file for the web. But I would like to incorporate some into Miro board for presentation. They are much lighter than animGig.Thanks

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bergmann.michal1Beginner
asked in Ask The Community
Issue with Removing a Board in Free Plan

Hello everyone,I am using the Free Plan in Miro, which allows up to three boards. Currently, I have two boards that I actively use, and a third board that I transferred to another owner and no longer need. However, the board is still showing in my list, and I can't remove it or leave it. The options to "Leave" or "Delete" are not available.This is taking up one of the three available slots for boards in the Free Plan. Is there any way to completely remove this board from my account so that I can use the free slot for another board?I would appreciate any guidance or suggestions on how to resolve this.Thank you in advance!Best regards,Michal

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ITGuyNew Here
asked in Ask The Community
Turn off Enterprise SSO for our now deleted/free acount

Hello, can we please have our account flagged as non enterprise or have Enterprise SSO turned off?Assuming that our account still exists within Miro somewhere and this is breaking log ins as Miro redirects to the Enterprise SSO when using our domain for creating accounts or simply just logging in.Sorry, seems this is the only place to be able to do this as creating a support ticket requires paid licensing.

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elektrlex
elektrlexMiro Hero
asked in Ask The Community
updated invoice needed

Hey, I needed to update some company details, so there is also the need for an updated invoice.How can I start this process?

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Eca
Mironeer
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robson.vitorinoNew Here
asked in Ask The Community
Access to boards created with corporate emails in the Free account

I’m part of a company that uses Miro with the corporate domain @***.co. We started with the Free plan and later migrated to the Enterprise plan.Our challenge is that, during the time we were using the Free account, many team members created private boards using their corporate emails. Currently, we only have access to boards linked to the Enterprise team or those to which we were invited.We would like to know if there is a way to identify and access all boards created with the corporate domain @***.co (regardless of who created them) and move them to the Enterprise team. Our goal is to centralize and properly manage the boards within the paid plan.

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Eca
Mironeer
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Private accountsNew Here
asked in Ask The Community
Recover board from deleted user

I removed a user who was on my team, and the boards he created disappeared. Is there any way to recover these boards?

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Eca
Mironeer
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Suzanne HillmanBeginner
asked in Ask The Community
Free plan, two boards, can't edit one of them?

For some reason I cannot edit one of my boards. I’m on the free plan, had three boards, removed one that was no longer necessary, and yet still cannot edit one of them.I just want to remove an extraneous frame from Student Onboarding, but it refuses to let me change anything. I can’t put in a support ticket as it’s a free plan. Help?  

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Robert Johnson
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LefterNew Here
asked in Ask The Community
opening the miro

Hello! One of my students cannot open the Miro. He has Android(Oppo), downloaded app, and that’s what it shows. How can we solve this problem? He tried to join by tablet, but it shows only white screen. When I join by my phone, everything is okay. But only he cannot join.

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Eca
Mironeer
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Yulia OstapivNew Here
asked in Ask The Community
Request for Free Subscription Due to War in Ukraine

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

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Cindi TaylorBeginner
posted in Ask The Community
issue type filter on planner board not working

in the planner board when the filter issue type is selected and you want to check which issue types to view, it says no results matching.  The filter appears to be correct in Jira & this isn’t working for multiple teams.

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Ulf01New Here
posted in Ask The Community
My board but no access

I have, due to separation of job, consulting mandates and other projects, worked with different email addresses (different accounts) for using miro.Last summer I have created 2 large boards for myself which I haven’t used since then. Now I struggle to open them again. I am not sure which account this was about and the boards are not shown in miro anymore.I managed to retrieve the links to those 2 boards but when trying to access them the message is that I am not the owner (with that account). So, I request access and get the massage “Request has been sent” but on none of my email accounts I get this request message. How can this happen? Where are these requests being sent to? How can I claim ownership and open my boards again?

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Eca
Mironeer
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Chandra Sekhar TBeginner
posted in Developer platform and APIs
how to create clickable button / shape in miro frame

Hi, we want to use Miro board for online course where on click of a button on a frame should execute script. May i know if this is possible in Miro i.e adding a clcikable event on a shape

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Hester HoulihanNew Here
posted in Ask The Community
Cancel subscription - cant access my profile

HiI wish to cancel my subscription. I try to go into my profile but it just opens another browser window and asks me to log in again. I have tried logging out and in etc. Help!

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tomoyoNew Here
asked in Developer platform and APIs
fullLicensesPurchased value in Get organization info API and full license in Get organization members API

Hello,We use “fullLicensesPurchased” value in Get organization info API to get total number of paid license in a org.And we use “license=full” param in Get organization members API to count the number of paid license allocated to users.However, we found the case where total of “license=full” members are greater than the value of “fullLicensesPurchased” in some of our customers Enterprise account. If anyone know the reason of this mis-match, kindly let me know.

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William Bishop
Mironeer
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Veselin ZashevNew Here
asked in Ask The Community
Using Miro for Collaborative Group Work in the Classroom

Hi Miro Community,I'm a teacher and I'm interested in using Miro to facilitate group work in my classroom. I'd like to divide my class into 5 groups and have each group work independently on their own boards, without being able to see what the other groups are doing. Once the groups are finished working, I'd like to be able to make the entire board visible to everyone.Is this possible in Miro? If so, could you please provide me with some instructions on how to set this up?Thank you for your help!Sincerely,Veselin Zashev

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Eca
Mironeer
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Yemen ThaiBeginner
asked in Ask The Community
Cannot lock a mind map

I am a paid user, but cannot lock a mind map.  I can lock individual items in the mind map but not able to lock the entire map.  The lock option appears for me, but nothing happens when I click on the padlock icon.  Thanks.

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KimKlemkeNew Here
asked in Ask The Community
Team Admin cant delete team Members

Hi everyone, I have the question on how to delete users as an admin. i am a team admin (showed in the list of active users- and I am the only one). But I am unable (no three dots available to delete all other users) to delete users. I just saw that I am obviously (With the same email address) a member and a Team admin at the same time…The fact is that I created this space and I want to keep it with my crowd. What to do?   

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Robert Johnson
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aschumaNew Here
posted in Ask The Community
Miro Embed for Confluence Plugin - for Confluence DC 9.2

I was checking the details of the Miro Embed for Confluence plugin on the Atlassian Marketplace (https://marketplace.atlassian.com/apps/1217530/miro-embed-for-confluence/version-history) and noticed that it doesn’t specify whether the plugin is compatible with Confluence Data Center 9.2.x.Can anyone confirm if the plugin works with this version of Confluence?Thank you in advance for your help!

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Roo MacNeillNew Here
posted in Ask The Community
Automatic post age-timer display

Im looking for a method to have the age of a ( most likley sticky note but could be images ) displayed along side the item.Dealing with a lot of contributors on time sensitive boards, where if an update is expected in 2 days and it takes 3 that will mess with scheduling. But it can be tricky to constanly check the age of posts to ensure they are all within the time limit. Having a timer or age counter that would easily show postA is 1 days old postX is 3 days old so i can focus down on catching the outliers would be insanely helpfull Also being able to add a countdown timer for a deadline such as 1 months from now not only hours would be amazing I have found this which seems to solve my needs but its not appearing on the marketplace so need to see if its no longer an option, is there a better option or any inhouse ways to do this im missing https://github.com/mtreinik/miro-day-counter

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Bernhard WallnerNew Here
asked in Ask The Community
Roadmap planning Template - Delete/Rename Groups

Hy everyone,I am using the “intelligent” roadmap planning template and was wondering if it is possible to rename and/or delete Group names.I created some more groups with better fitting names for my project. The problem now is I still have the default groups “Group 1” to “Group 3” appear in the timeline-view although they don’t have any tasks allocated. Is there a possibility to rename or remove those groups?Also is there a possibility to change the color of the whole group (and all allocated tasks)?Thanks for your help! KR 

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