Questions & Ideas

Dear Miro Team,My name is Sofiia and  I work as an English tutor in Ukraine. I’m writing to ask if it would be possible to receive free access to an upgraded Miro plan.I really love using Miro and have found it incredibly useful for organizing my ideas, planning, and creating interactive boards. It has become one of my favorite tools to use, and I truly appreciate how intuitive and convenient the platform is.At the moment, I would really benefit from having access to the additional features available in the upgraded plan. As a student, however, I don’t currently have a stable income, so paying for a subscription is difficult for me.I would be very grateful if you could consider providing me with free access or an upgrade, even for a limited period. I would genuinely appreciate the opportunity to continue using Miro to its full potential.Thank you for creating such a great and helpful platform, and for taking the time to consider my request.Best regards,Sofiia

Dear Miro Support Team,My name is Hrytsay Olha (Оля Грицай), and I am an educator from Ukraine. I actively use Miro to create interactive lessons, organize learning materials, and teach my students online.Due to the ongoing war and difficult circumstances in Ukraine, paying for a premium subscription is currently a financial hardship for me. I’ve heard that Miro supports Ukrainian educators by providing complimentary premium access.Could you please guide me on how to apply for this offer or help me upgrade my current account? I am ready to provide any necessary verification if required.Thank you so much for your time, consideration, and ongoing support for Ukraine.Best regards,Hrytsay Olha (Оля Грицай)

Hi.I want to cancel my subscription as soon as possible. I thought I did it as soon as I had the membership but I've been having messages for charging and I tried cancelling it on my own but It doesn't let me. I appreciate your helpKind regards, Ana Sánchez 

How can I draw a circle that is equally proportioned? How can I draw a shape to scale? Possible Shapes:Circular Table (72“ diameter)Turntable Trivet (21” diameter)Rectangular Table (42” wide x 60” long)

Is there any way to measure distance? Something like a ruler tool, or if a line can be drawn between two points with a length display? Thanks!

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

what is Param 'reCaptchaToken' is required when you send an invitation?

Good afternoon, I’ve been trying to get into my account for 2 days straight, my whole career is there. I’ve reached out to Support team, tried all the ways to get into my account, and as I had suspected, my account is blocked. How do I unblock it? Or at least let me copy the information from my boards. How can you block it without any warning? This should be illegal. I’m devastated. 

hello everyone,We are consolidating previously unmanaged Miro accounts into a new Enterprise setup.Some users have an existing Miro account under an old company email domain, while SCIM/JIT provisioned a new account under our current company domain. We have now disabled SCIM/JIT.We have three cases: Old account has content, new account is empty → migrate the identity/license while preserving the content. Both accounts have different boards/content → both must be preserved and consolidated. User never had an old account → no conflict. What is the correct Miro-supported procedure to consolidate these identities, especially when both profiles contain content, and then safely re-enable SCIM/SSO?The desired end state is one account under the current domain containing all relevant content.

My company has been using Miro for years and have been bounced around to a dozen different account managers. The only commonality seems to be that they are all unresponsive. The only time I get a response to an email is when the account manager replies with “I’m not longer your account manager” and cc’s someone new. But that new manager never responds to the question. I’m on month two of trying to get a questions answered about migrating our data to a domestic server with no substantial response. Has anyone had success through a different avenue?

Dear Miro, I recently lost access to my email account, which was deleted. I am unable to access the magic link sent to sign into my Miro. I have requested for help since Wednesday and no one is getting back to me. I have been chatting with the AI for solutions, but it keeps telling me to wait for my request/ticket to be reviewed by a person, which has not taken place yet. May I know how long is this wait going to take? I am un urgent need for the boards created in my educator account. Please advise and thank you for your assistance.

Hello! My name is Anastasiia. And I use your service. I’m from Russia, but really interested in learning languages especially English. And I’m a student, moreover I’m self-employed and teach English to other people. I should to say that I have another post account: asia.certik@bk.ru and my miro account uses it. I would be happy to pay for a subscription, but unfortunately as I’m based in Russia, I don’t have a way to make an international payment. I know that your team offers free plan for students. Would be it be possible for you to provide me with access to one of these planes? Thank you very much for your understanding. I would really appreciate your help Best regards, Anastasiia 

 I am the administrator of this board, but when I click the link, it shows a "Board deleted" error and the access request notifications do not arrive. It looks like an account duplication bug.

Hi, my entire history seems corrupted after I copied my work on a diagram. I selected all my blocks and arrows and pasted them onto a new blank diagram page, but not all the content followed. Now I’m left with only about 40% of my work, and even when I open previous versions, all the arrows and text are gone. I also can’t remove the white diagram frame anymore. How can I recover the original version of my diagram?

Hi Miro Community Team!I’d like to apply for an educational plan as a student, but my school email domain blocks external emails. Would you be able to set up the plan with a personal email? Thank you so much!

Dear Miro Support Team,My name is Anastasiia, and I have been using Miro for many years. I teach French, and Miro provides all the functionality I need for my lessons. I really enjoy using the platform and plan to continue using it for a long time.I am currently based in Ukraine, but unfortunately, I do not have access to the free plan that is generally available. I would like to ask whether there is any possibility of receiving free access to Miro.I would be very grateful if you could consider my request. If you require any documents confirming my location or teaching status, I would be happy to provide them.Thank you very much for your time and for the opportunity to use Miro.Best regards,Anastasiia

Dear Miro Team,my name is Kseniia, and I am a German language tutor from Ukraine. Miro has been an invaluable tool in my daily teaching practice, allowing me to organize interactive materials, grammar schemes, and collaborative tasks for my students.As an educator, having access to an unlimited number of boards and advanced collaboration features is essential for structuring lessons effectively. I would like to inquire about the possibility of receiving complimentary access to an educational or upgraded plan. Due to the current circumstances in Ukraine, access to such educational resources makes a profound difference in maintaining uninterrupted, high-quality learning for my students. I would be very grateful if you could consider granting me access to these features.Thank you very much for your time, support, and dedication to educators worldwide.Warm regards,Kseniia 

Hello Miro team!I’m an independent English tutor from Ukraine, and I teach English online to teenagers and adults.I’ve heard that Miro may offer free access or special support for Ukrainian educators, so I wanted to ask if I could apply for this program.I currently use Miro for my online lessons because it’s very helpful for creating interactive and engaging activities for my students. However, as an independent tutor, I don’t have a university or school email address, so I’m not sure if I’m eligible for the program or how I can verify my status as an educator.Could you please let me know if there is any free or extended Miro access available for Ukrainian independent tutors, and what documents or information I could provide to apply?Thank you so much for your help!

Hello Miro Team,I am a Miro user from Ukraine and I would like to request free access to Miro under the support program for Ukrainian users.I use Miro for my university studies and educational work. I would really appreciate it if you could provide free access to my existing Miro account.I can provide any proof of my Ukrainian status or other information if required.Thank you very much for your support of Ukrainian users.Best regards,Andriana

How can I retrieve the URL that was added to an item's link field using the Miro API? 

My name is Daria, and I am a 19-year-old student from Ukraine. I study Philology and Translation at Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University.I use Miro for studying English and teaching my students. It is a very helpful tool for interactive lessons and collaboration.I would like to ask if it is possible to receive a free or discounted plan for Ukrainian students or educators. Access to more features would greatly improve my studies and teaching.Thank you for your time and support!Best wishes,Daria

Our organization has a critical account-access incident affecting multiple production boards.The Company Admin / Team Admin account is inaccessible, while board access requests are still being sent to this account.We have an open Support ticket but have not received a response.This is affecting multiple employees and daily operations.Could someone from the Miro team please help escalate our existing ticket?Ticket #1030033Ticket #1030036Ticket #1029797Ticket #1029783

Dear Miro Support Team,I recently lost access to my corporate email address, which I used to register for Miro and hold a Business Plan account.For this reason, I have created this new account and need to recover the boards from the previous account, as well as transfer my paid plan.Please assist me with this request.

My email is not receiving any magic sign in links - have tried it around 5-10 times now from different browsers and app. I’m not able to login to the email / account to ask this question either - can provide the email I’m trying to sign into here if needed. Using another account for now to ask this.

Hola,Mi tabla está registrada y pagada a nombre de mi expareja, con quien actualmente no tengo ningún tipo de contacto.Tengo el nombre de usuario y la contraseña de la cuenta, pero no puedo acceder porque la página me pide una verificación y envía un enlace de acceso a la dirección de correo electrónico de mi expareja. No tengo acceso a ese correo y, por lo tanto, no puedo abrir el enlace.Además, anteriormente tampoco pude cambiar la dirección de correo electrónico desde la configuración de la cuenta.La tabla es mía y está pagada, pero actualmente no puedo acceder a ella por este motivo. ¿Podrían indicarme qué puedo hacer para recuperar el acceso y cambiar el correo electrónico asociado a la cuenta?Puedo proporcionar cualquier información o documentación necesaria para demostrar que soy la persona que utiliza la tabla y que el servicio está pagado.Muchas gracias por su ayuda.