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Question

The allowed number of accounts is exceeded. Please use a different email address.

  • October 16, 2026
  • 1 reply
  • 8 views

Hello there

I think I messed my account up by changing the email address. I changed the profil email to my google mail with a tag to use the sso function but this didn’t worked out so well so I switched it back. Before this I accidently created with my other email an account which I deleted and after that I assigned my existing profil to the old email. Now when I try to login I get the error “The allowed number of accounts is exceeded. Please use a different email address.”

I don’t have now access on my boards any longer :/

How can I solve this without loosing my data? 

1 reply

Eca
Mironeer
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  • Mironeer
  • October 16, 2026

Hi ​@Marco Johne, 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!