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Question

cancellation and billing error

  • Oct 15, 2026 6:25 AM UTC
  • 1 reply
  • 36 views

i had a free subscription but was billed in sept for a huge amount of money - i would like a refund and subscription cancellation but when logging in i cannot find where to cancel and there is no email for support 

1 reply

Eca
Mironeer
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  • Mironeer
  • Oct 15, 2026 9:22 AM UTC

Hi ​@Michelle berowsky 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!