Questions & Ideas

Hello.I have some questions while studying software and would like to ask for your clarification.This is based on the assumption that the software is being purchased for use in a corporate environment with over 400 employees.I’ve learned that [Teamport - Around] has been acquired by Miro.→ In this case, which license terms apply to users who are currently using the original Around service?→ If some users are using the free or demo version of Around, can they continue using it as-is?→ If the free or demo version cannot be used anymore, should we subscribe to one of Miro’s plans instead?Questions regarding the purchase model of Miro within our company:→ Subscribing to the Enterprise plan may not be suitable, as each department has fewer than 30 members.→ In that case, is it acceptable under your terms for each team or individual to subscribe to Free / Starter / Business plans separately using their company email accounts?For example:Team A: 1 person on Free planTeam B: 1 or 2 people on S

Hello. Please help me resolve an issue.Our organization uses a free plan. A group was created where the main administrator used corporate email, but his corporate email was deleted. We need to transfer the rights to another person.Thank you in advance.

Hello, I was wondering if a guest with edit rights on a board can start an estimation session?  

I’m using the $10/month plan within a browser.  The admin panel shows I have access to a list of “apps & integrations” (Chat, Youtube, etc.), but I can’t find how to access these within any of my whiteboards.  Where should I be looking for those options? Thanks a bunch!

Hello,One of my miroboards is missing. I am the owner and I definitely didn't delete it. I have a link for the board because I sent it into a work group chat a while ago, but I also cannot access it via the link. It is like it never existed. I use the free version of Miro, so I don't have access to my trash bin where the deleted boards are in (which I want to critique, it is not nice to make the trash only accessible if you pay!!!). Did someone have a similar issue? The missing board is pretty important to me, I hope it can be restored. Thanks for any help. 

I would like the grid to be visible, and the image to be behind it. Thank you

Hi everyone,I was using a Miro account connected to my iCloud email through the “Sign in with Apple” option. I have an important board on that account, but recently I’ve been unable to log in this way.Whenever I try, I either get an error or I’m redirected to log in with my Gmail account instead — which doesn’t have the board I need.Is there any way to recover access to my original account, or at least transfer the board from that account to a different one I control?Any help or guidance would be greatly appreciated. Thanks in advance!

Hi team, I am trying to use the Miro AI custom prompt to create a Miro table for a mind map . My prompt looks like this“ Create Miro template across the categorised themes and include a column to record actions and owners’However it’s creating an Summary report categorising the points based on themes.Am I missing anything? I need a table 

I have a synced copy of a table that I am using to view the timeline.  It seems like every time I go back into the board the date range gets reset to today plus two months.  It also resets to a weekly view instead of the daily view.  I would not expect this is desired behavior for anyone using the timeline view.  Image below to show the specific settings that are being impacted.  Anyone else having this issue? 

Hey guys, Just FYI, I recently came across Figmiro in Figma. It’s basically a plugin you can use mostly the same way as the Sketch plugin. So, essentially you can re-export all your frames and keep the connections of your flow or any other changes you may have added. It’s not perfect but it’s certainly a live-saver for me. I no longer see a need for my previous tool: Overflow. https://www.figma.com/community/plugin/814814551050457760/Figmiro   I only wish it exported better-resolution images but I can’t complain. Thanks for this, Redmadrobot! (https://github.com/RedMadRobot)

Hi, I tried the blueprint for roadmap planning including the OKR tracker. How can I rename the OKRs in it? Just numbering them seems disappointing… 

Why am I unable to review order to purchase and upgrade to starter pack? Context I filled in all the details for payment method, billing method, and licenses. I did not fill up the company info (optional). If there are possible reasons why this happens or any alternative paying methods (Though they only give me the card option), I would like to know, or step by step on how you obtain your upgrade plan. 

I had made this inforgraphic, as last step I wanted to move things into layers so I could present it by turning layers on and off. However, this happened on the items I moved to ‘Discovery’. I can’t undo this and can’t seem to find how to remove this black overlay. How do I solve this?

We’re on a starter plan and some of our users report that they get the message “Welcome to your team” and “Please answer two short questions” (see screenshot in German) each time they log in.Is there any advice from the community how to avoid this annoing behaviour of the app?Environment: Windows 11, Edge-Browser, all patches applied, cookies get deleted on daily reboot. Appears also in other browsers.TIA, Andreas  

Liebes Miro-Team, wenn ich versuche mich bei der Admin Console anzumelden, werde ich immer wieder zur Startseite geschickt, bei der Fragen beantwortet werden müssen (siehe screenshot). Nach Beantwortung der Fragen werde ich auf nicht zur Admin Console weitergeleitet sondern wieder zur Miro Startseite. Wie kann ich die Admins verwalten? Viele Grüße Hannah Herden 

Hi everyone!Is anyone having this problem? I have my 3 free boards, however, now I’m missing all the content / data that were on there. Has there been a refresh that deleted them off my board?

I received an email saying that i should apply to extend my Miro eductional plan but when i click the link the page does not work. How can i extend it, since i am still ending my study period? thank you.

As the title says. Any time I enter my boards to keep working, it logs me out. Did it happened to anybody else? I have no idea how to solve it or could be provoking it.

Dear Miro Team,I hope this message finds you well and in good spirits.My name is Oksana, and I am a teacher from Ukraine. I am reaching out with a sincere request to learn more about any opportunities to access your platform as part of support programs for educators affected by the war.In my daily work, I strive to provide my students not only with knowledge but also with motivation, stability, and a sense of connection. In the context of remote and hybrid learning, it is especially important to use tools that foster engagement, collaboration, and creativity. Miro, as an interactive platform for visualization and teamwork, could become a powerful support in my teaching practice.I would be truly grateful for any information about available educational initiatives or grant programs that could enable me and my students to benefit from using Miro.Thank you for your attention, your work, and for the support you offer to educators around the world.Sincerely,Oksana

Hello Miro Community,  I would like to start a discussion about the credit-based system for certain features.  From my perspective, this model can create limitations for users who rely on Miro for extensive and ongoing projects. When collaborating on complex boards or facilitating dynamic workshops, the need to constantly monitor credit usage can disrupt the creative flow and add unnecessary administrative overhead. It can be particularly challenging for individuals and small teams who may not have the budget for higher-tier plans but still require robust functionality.  I believe that the essence of Miro is unlimited, free-form collaboration. A credit system seems to run counter to this core principle by placing a cap on creativity and productivity.  Therefore, I would like to propose to the Miro team that they consider offering a plan, even if it's a paid one, that provides full access to features without a credit-based limitation. This would empower the community to use the platform

Why is impossible to contact support or turn off auto renew? I had a free trial that said “free plan” so There was nothing to cancel. I emailed and submitted to customer service and was still charged. Wtf. Do I need to contact the BBB?

Same as other Mind Map tool like MindMeister, MindManager, XMind and Freemind, I would like Miro to allow import their format. Basically, I use another mindmap tools because of rich UI. And my company only allow us to use Miro. Then, I would like to export mindmap data from mindmeister and import it by Miro.The best way is to improve UX in Miro. But I think it is not that easy. Then, I would like to accept the format. 

I can’t raise a support ticket because I’m not able to login. I’ve had to make a new account with an email alias to be able to login here to post in the community support…When I try to login normally I get "Something went wrong". If I look at the response to the auth request in the Chrome dev tag the response is{ "error": { "message": "User was blocked due to the following reason: user deleted due to GDPR compliance", "reason": "deletedDueToGdpr", "code": 403 }}I have definitely not made any GDPR requests to have my information removed. I have recieved no emails from Miro saying that any such request has been made.My account was the admin account for our company boards. Other users can still access the boards, but now we can’t manage them. Can anyone at Miro provide support on this issue?  

Hi all, So from what I understand it’s possible to embed a Miro board into a website. What I would like to know is, is it possible to, after embedding the board, to have it be edited live by visitors who access the website? And to be able to do this multiple times?

How do I edit text size and boldness if it’s not pre-set in the template? I am using the established Dotted Line Org Chart template. I’ve made the top line the title which automatically bolds it. For the line underneath (the name), I want to bold it as well so that it’s equivalent to the title line. Would you please let me know how to edit the text format of that second line?