I am trying to delete a user from the Miro admin page, but when I click the delete button, a message saying “object object” appears at the top center of the screen, and the user is not deleted. How can I resolve this issue? Please check and advise.
Answered
User Management - Error when deleting a user "object object"
Best answer by Eca
Hi
From what you’ve described, the reason you’re seeing both the “object object” error when trying to delete a user and the missing Contact Support option is connected to how your subscription was set up. Without getting into account-specific details here (since this is a public forum), this is something that needs to be checked directly by the Support team.
I’ve already converted your case into a support ticket so the team can take a closer look and help you resolve it. You should hear from them soon.
Thanks for your patience while this gets sorted out!
+13
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
I followed the steps using the link you provided, but I can't see the "Contact Support" menu at step 3. Is there a direct link or email address where I can contact support?
If you want it to sound slightly more formal or polite, let me know and I can adjust it!
(For your reference, we are using the Business plan.)
+13
Either way, you would be a full licensed member of the Business plan and should have the Contact support action. There is no direct support link that I can share on this forum, but there are other ways to get you in touch with support. However, if you do not have the Contact support action this could be a bug, or you could have been accessing the Learning Center from a team dashboard of which you are a not a full member.
Can you:
- Go to the dashboard of team space that is in your Business plan
- Create a new board
- On the new board, bottom-right Help and resources → Learning center
- And see if the Contact support action is present? E.g.:
If it isn’t, can you take a screenshot similar to the above, i.e., showing the entire Miro board?
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
I have Company Admin privileges and am an administrator.
I tried to handle this using the Business plan as you suggested.
+13
As my previous post shows, create a board in one of the Business Plan teams, or from your dashboard, switch to one of the teama that if in your business plan.
+2Hi
From what you’ve described, the reason you’re seeing both the “object object” error when trying to delete a user and the missing Contact Support option is connected to how your subscription was set up. Without getting into account-specific details here (since this is a public forum), this is something that needs to be checked directly by the Support team.
I’ve already converted your case into a support ticket so the team can take a closer look and help you resolve it. You should hear from them soon.
Thanks for your patience while this gets sorted out!
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