@jeremy capdevielle -

How are you accessing Miro? If via a web browser, can you try clearing your browsing history and cache and restarting the browser? What happens if you try using incognito mode?

Kiron

Hi, for two days my Miro boards have continuously been loading. I have pressing deadlines and can’t access my boards and the error message says “Sorry, Websocket connection could not be established” 

I have tried logging in in incognito mode. I have used the app and the browser, cleared browser history etc. 

@its_anna - Please refer the the following Help Center article - you will likely need to forward this link to someone in your IT/networking department:

Add Miro to Allowed Domains

Hi! Unfortunately, my Miro boards won’t load.

Hi ​@Ganna Tykhonenko, thanks for reaching out! 

let’s try to narrow this down together:

• Does this happen on all boards or just specific ones?

• Have you already tried clearing your browser cache/cookies or testing in an incognito/private window?

• If you’re using the Miro desktop app, does the same issue happen in the web version (and vice versa)?

• Are you seeing any specific error messages, or does it just stay on a blank screen?

These details will help us figure out whether it’s a local setup issue (cache, browser, network) or something broader that needs investigation.