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User Management - Error when deleting a user "object object"

  • August 19, 2025
  • 6 replies
  • 142 views
N

I am trying to delete a user from the Miro admin page, but when I click the delete button, a message saying “object object” appears at the top center of the screen, and the user is not deleted. How can I resolve this issue? Please check and advise.

Best answer by Eca

Hi ​@NEOWIZ👋 Thanks for all the extra details you’ve shared so far.

From what you’ve described, the reason you’re seeing both the “object object” error when trying to delete a user and the missing Contact Support option is connected to how your subscription was set up. Without getting into account-specific details here (since this is a public forum), this is something that needs to be checked directly by the Support team.

 

I’ve already converted your case into a support ticket so the team can take a closer look and help you resolve it. You should hear from them soon. 

Thanks for your patience while this gets sorted out!

    6 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • August 19, 2025

    ​@NEOWIZ If clearing your browser cache (or resetting the app data if using the Miro desktop app) isn’t resolving the issue for you, it should be reported to the Miro support team. If you are using a paid Miro subscription, you can open a Miro support ticket by following these instructions:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
      N
      • NEOWIZ
      • Author
      • Beginner
      • August 20, 2025

      I followed the steps using the link you provided, but I can't see the "Contact Support" menu at step 3. Is there a direct link or email address where I can contact support?

      If you want it to sound slightly more formal or polite, let me know and I can adjust it!

      (For your reference, we are using the Business plan.)

      Robert Johnson
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      • Robert Johnson
      • Volunteer Community Moderator
      • August 20, 2025

      ​@NEOWIZ Thanks for confirming that you are using a Business Plan. While I am still not sure if you are (a) a Team Admin trying to remove a user from a team; or (b) a Company Admin trying to remove a user from the subscription.

      Either way, you would be a full licensed member of the Business plan and should have the Contact support action. There is no direct support link that I can share on this forum, but there are other ways to get you in touch with support. However, if you do not have the Contact support action this could be a bug, or you could have been accessing the Learning Center from a team dashboard of which you are a not a full member.

      Can you:

      1. Go to the dashboard of team space that is in your Business plan
      2. Create a new board
      3. On the new board, bottom-right Help and resources → Learning center
      4. And see if the Contact support action is present? E.g.:

      If it isn’t, can you take a screenshot similar to the above, i.e., showing the entire Miro board?

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
        N
        • NEOWIZ
        • Author
        • Beginner
        • August 20, 2025

        I have Company Admin privileges and am an administrator.
        I tried to handle this using the Business plan as you suggested.

        Robert Johnson
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        • Robert Johnson
        • Volunteer Community Moderator
        • August 20, 2025

        ​@NEOWIZ From the screenshot, "Free" is shown and and "Upgrade" button which indicates you are currently on the dashboard of a Free plan (a Miro user account profile can have both free and paid subscriptions associated with it). As you are experiencing, if you open the Learning Center from this dashboard, you will not have the Contact support option. 

        As my previous post shows, create a board in one of the Business Plan teams, or from your dashboard, switch to one of the teama that if in your business plan. 

        Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
        Eca
        Mironeer
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        • Eca
        • Mironeer
        • Answer
        • August 20, 2025

        Hi ​@NEOWIZ👋 Thanks for all the extra details you’ve shared so far.

        From what you’ve described, the reason you’re seeing both the “object object” error when trying to delete a user and the missing Contact Support option is connected to how your subscription was set up. Without getting into account-specific details here (since this is a public forum), this is something that needs to be checked directly by the Support team.

         

        I’ve already converted your case into a support ticket so the team can take a closer look and help you resolve it. You should hear from them soon. 

        Thanks for your patience while this gets sorted out!

        Eca :)
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