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Question

Miro won't load

  • June 2, 2021
  • 5 replies
  • 1263 views
J

Hi everyone, I see this question has been posed in the past but apparently there wasn’t a surefire fix. When I try to log into my Miro account or access a Miro board the Miro logo continues to show loading, but nothing else happens. I can’t access any of my Miro boards. Please help!

    5 replies

    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • June 2, 2021

    @jeremy capdevielle -

    How are you accessing Miro? If via a web browser, can you try clearing your browsing history and cache and restarting the browser? What happens if you try using incognito mode?

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
      I
      • its_anna
      • New Here
      • July 7, 2021

      Hi, for two days my Miro boards have continuously been loading. I have pressing deadlines and can’t access my boards and the error message says “Sorry, Websocket connection could not be established” 

      I have tried logging in in incognito mode. I have used the app and the browser, cleared browser history etc. 

        Robert Johnson
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        • Robert Johnson
        • Volunteer Community Moderator
        • July 7, 2021

        @its_anna - Please refer the the following Help Center article - you will likely need to forward this link to someone in your IT/networking department:

        Add Miro to Allowed Domains

        Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
          G

          Hi! Unfortunately, my Miro boards won’t load.

            Eca
            Mironeer
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            • Eca
            • Mironeer
            • August 20, 2025

            Hi ​@Ganna Tykhonenko, thanks for reaching out! 

            let’s try to narrow this down together:

            • Does this happen on all boards or just specific ones?

            • Have you already tried clearing your browser cache/cookies or testing in an incognito/private window?

            • If you’re using the Miro desktop app, does the same issue happen in the web version (and vice versa)?

            • Are you seeing any specific error messages, or does it just stay on a blank screen?

            These details will help us figure out whether it’s a local setup issue (cache, browser, network) or something broader that needs investigation.

            Eca :)
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