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Question

Miro won't load

  • June 2, 2021
  • 5 replies
  • 1205 views

Hi everyone, I see this question has been posed in the past but apparently there wasn’t a surefire fix. When I try to log into my Miro account or access a Miro board the Miro logo continues to show loading, but nothing else happens. I can’t access any of my Miro boards. Please help!

5 replies

Kiron Bondale
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  • Volunteer Community Moderator
  • June 2, 2021

@jeremy capdevielle -

How are you accessing Miro? If via a web browser, can you try clearing your browsing history and cache and restarting the browser? What happens if you try using incognito mode?

Kiron


  • New Here
  • July 7, 2021

Hi, for two days my Miro boards have continuously been loading. I have pressing deadlines and can’t access my boards and the error message says “Sorry, Websocket connection could not be established” 

I have tried logging in in incognito mode. I have used the app and the browser, cleared browser history etc. 


Robert Johnson
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  • Volunteer Community Moderator
  • July 7, 2021

@its_anna - Please refer the the following Help Center article - you will likely need to forward this link to someone in your IT/networking department:

Add Miro to Allowed Domains


Hi! Unfortunately, my Miro boards won’t load.


Eca
Mironeer
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  • Mironeer
  • August 20, 2025

Hi ​@Ganna Tykhonenko, thanks for reaching out! 

let’s try to narrow this down together:

  • Does this happen on all boards or just specific ones?

  • Have you already tried clearing your browser cache/cookies or testing in an incognito/private window?

  • If you’re using the Miro desktop app, does the same issue happen in the web version (and vice versa)?

  • Are you seeing any specific error messages, or does it just stay on a blank screen?

These details will help us figure out whether it’s a local setup issue (cache, browser, network) or something broader that needs investigation.