Question

Miro won't load

  • 2 June 2021
  • 3 replies
  • 1118 views

Hi everyone, I see this question has been posed in the past but apparently there wasn’t a surefire fix. When I try to log into my Miro account or access a Miro board the Miro logo continues to show loading, but nothing else happens. I can’t access any of my Miro boards. Please help!


3 replies

Userlevel 7
Badge +6

@jeremy capdevielle -

How are you accessing Miro? If via a web browser, can you try clearing your browsing history and cache and restarting the browser? What happens if you try using incognito mode?

Kiron

Hi, for two days my Miro boards have continuously been loading. I have pressing deadlines and can’t access my boards and the error message says “Sorry, Websocket connection could not be established” 

I have tried logging in in incognito mode. I have used the app and the browser, cleared browser history etc. 

Userlevel 7
Badge +12

@its_anna - Please refer the the following Help Center article - you will likely need to forward this link to someone in your IT/networking department:

Add Miro to Allowed Domains

Reply