Ask the Community

Hi,I need to renew my educational plan.how can I do it?

HELP !!!! I returned to the office today, (yesterday was a public holiday here), to be confronted with a message saying that our Miro subscription has lapsed ! We have tried MULTIPLE times to get your bank details from you but MIRO seem incapable of providing the bank account information, (a SWIFT code is not an account number or sort code !). We have explored going to Enterprise, but we ask for a quote and get sent a Docusign for a contract. WHY IS MIRO MAKING IT SO DIFFICULT TO DO BUSINESS WITH YOU ??? There is no help line, there is no online help and everything seems to be done via compartmentalised teams. Can you sort this out so we can pay our bill, (yes we want to pay you money), and we can get back to doing our day job rather than having to negotiate a vendor who cannot or will not focus on customers !!This is now preventing m

First of all, this started 3 days ago — I can't access any organization from the drop-down list on my iPad. Nothing happens when I tap on an organization name.I'm using an iPad Pro M1 (2022), with the latest iPadOS version and the latest version of the Miro app installed.This makes the app essentially unusable. To clarify: when I open the Miro app on my iPad, I can't open any organization from the list, except for those in my favorites and the one that opens by default (recently used).This is not the only issue I've experienced on iPad — it was just the last straw.Another problem: every time I switch from Miro to another app (for example, Zoom) and then return, the toolbar disappears.I had this issue for months, and the only solution was to restart the app, which takes about 5 minutes to load each time.Only after a few months did I find a workaround: if I rotate the iPad from landscape to portrait and back again, the toolbar reappears. Even

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

All my boards changed to comments only

Good morning,Although the Miro service has been restored, I’m still experiencing a critical issue with one of my boards.I have two boards in my account: one opens normally, but the other won’t load at all. I’ve already tried duplicating the board with the error, but that operation fails as well.I need to access this content. How can I regain access?

Hello Miro Support Team,I am experiencing a critical issue with a specific board following the recent server instability. I spent several hours working on this board, editing across both desktop and mobile.Yesterday, I created a Miro board containing only four small diagrams across two pages with text blocks—nothing more. I am currently developing characters and spent the entire night writing on this board. I began editing on my computer and continued via the mobile app throughout the night. When I woke up today, I tried to access my dashboard but was unsuccessful, later realizing there was an instability with Miro's servers.Now that all server statuses are reported as functional, I can access my dashboard on both the mobile app and browser. However, I still cannot access the specific board I was editing, nor can I even duplicate it. While the general Miro status is now "Functional" and I can access my dashboard, this specific board is completel

When using Table view document in Miro loaded with 500 items, it seems to not work properly and lot of time is used to reconnect. Becoming unsuable.

HiSometimes when I am writing on a board, the pencil suddenly stops writing. Earlier I thought that it was because of the pencil’s low battery because when I took another pencil, I was able to continue writing (maybe the correct term is ‘stylus’ instead of pencil?).But today one of my pupils had the same problem on her iPad. Writing in GoodNotes worked fine though. So we used an alternative for Miro and worked there.  Do you know that problem?

Hi, how can I add more snapping point to a square? default just gives the center points but I would like to have something on 1/4

The Problem: Infinite Loading: When attempting to open the board via browser, it hangs indefinitely. "Something went wrong": Error message received when trying to duplicate the board via the mobile app. "Connection Failed": The mobile app shows a connection error specifically for this board, despite my internet being stable. Troubleshooting already performed: Isolation Test: I can create, edit, save, and duplicate new boards without any issues across all platforms (Desktop app, Mobile app, and Browser). Network Tests: The issue persists on 5G mobile data, different Wi-Fi networks, and even when using a VPN to change regions. Browser Cleanup: Tested in Incognito/Private mode with the same results (infinite

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

Miro is refusing to load on one of my computers (an M3 Mac Mini), showing a "Hmm... There's been a glitch (1 ongoing incident)" message.  My other computers are not having any issues.  Both Miro and my macOS are updated.  I tried uninstalling Miro and reinstalling it.  I tried restarting my computer.  Nothing is working. 

Hello, my two miro boards are missing, I really need to retrieve just one of them, except that it is very private board and I have not been able to get the url of this board. It’s a board for my thesis and I need it back. Is there a way for me to get it back? I don’t recall deleting anything in my account. Please help. 

Hi, I´m working on two Miro spaces - one within my company and the other one which is owned by the client I work for. The client has requested us to move all the boards from our Miro space to theirs. Since there are a lot of boards (around 40), I´m interested if there is a way to do it at once instead of importing one by one?  

Hi,I’m having an issue with editing a board in a team that was previously on a paid plan (the subscription expired on May 2). I’m currently the only user in the “E-commerce” team.I have a few questions: I’d like to switch the “E-commerce” team from a paid plan to a free plan. Is that even possible? I want to keep creating boards within this team, but the option to add new boards has disappeared. Does this mean this team can no longer function on a free plan? Do I need to delete the “E-commerce” team and create a new one to regain access to these features? How many teams can I belong to on the free Miro plan as a user? I would really appreciate any guidance here. I feel a bit stuck and not sure what to do next.At the moment, I can’t edit the existing board, and I’m also unable to create new ones unless I switch back to a paid plan. 

Hi, I just realised that I have yearly subscription paying 9 members, we are only 5 members. And I cant find a way to remove..and subscription is running another year for 9members which is not ideal. Support much appreatied 

Hi everyone,I'm hoping someone can help me with an issue I'm facing with a large prototype. It's packed with interactions, and as of today, it has stopped working after the first few steps.The prototype consistently freezes at the same point, even after I've double-checked that all the connections are configured correctly. I'm worried about losing all the work I've put into it.I assumed it might be because it has several screens and interactions but tried to slice it down into several boards to no success. It keeps failing in the same points.Has anyone experienced something like this before or have any ideas what might be happening?Thanks in advance for your help!

Hello,I would like to request a refund for my recent subscription payment.The payment was made on [2026/05/03], and I did not intend to continue the subscription.I have not used the service significantly.Could you please review my case and process a refund?Thank you.

I want to print an A0 poster of a map I created. I export as PDF, but the file is so small and low fidelity (62KB). I have the paid solution and export as ‘Vector’. What am I doing wrong?