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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,875 Topics
  • 26,427 Replies
7875 Topics
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Mukesh BajajNew Here
posted in Ask The Community
Is anyone using Miro as a Operation Manual, SOP or Playbooks platform?

Hi Miro FansTrust you are wellI like the zoom in & zoom out feature so much that I use MIRO for my personal training, process docs/screenshots. I was wondering if I could use MIRO as an Operation Manual, SOP or Playbooks platform for my whole team?My QuestionsCan you please share any reasons why shouldn’t I be using MIRO for SOP Platform?Thank you Heaps 

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1 year ago
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EladBeginner
posted in Ask The Community
custom action query for exactly two elements

Dear Miro team,I wanted to ask if it is possible to create a custom action for an exact number of elements, e.g. when exactly two frames are selected.  currently if I’m specifying ‘multi’ the action is also shown when a single element is selected. Thank you!

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1 year ago
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Edward912New Here
posted in Ask The Community
no access to board

Hi all, I’ve been working on a scrum master agile road map for the last week and all my work is saved on this particular Miro board this presentation is due on Friday and I am beginning to panic as this has never happened to me before using Miro. Is there a quick fix for this as I really need this work. Any help to get this resolved would be much appreciated.

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Manouska J
1 year ago
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Paolo PlataniaBeginner
posted in Ask The Community
I can't access to my boards

Hello, everyone,today I tried to connect via my email to my boards, but the system does not recognise my email. The email used is the same and the only one where I have received all of Miro's communications so far, only now I am excluded from my boards (I can see one that everyone has access to, but only as a viewer). Basically I now have a new profile with the same email as before. I hope someone can help me. 

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1 year ago
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Terence KellerNew Here
asked in Ask The Community
Miro Won't Load in chrome/Macbook

I need help because the trouble shooting options on the miro website are not resolving the issue.  Miro doesn’t open in Incognito Tab I cleared cache  

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1 year ago
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RobOKActive Contributor
posted in Ask The Community
Sensemaking with Miro - best practices

Hello,I want to do some personal and perhaps shared SenseMaking around topics going on in the world. I am going to be intentionally vague about which topics and what SenseMaking means -- I don’t want to limit your responses.There are some rigorous models out there, I am open to less rigorous, more casual options.  I think in terms of a central question or thesis I am exploring. Coming out of that might be some sort of nodes to organize related thoughts. Individual nuggets might be facts or assertions -- perhaps they are “true”, perhaps they are up for debate. Maybe you could doulble click on the idea and get more information. In an ideal world, it would be like Miro as an interface on top of Obsidian (notes).So like a mind map with some extra finesse I suppose.If anyone is interested in describing what they do or sharing a screen shot, that would be cool. Cheers,Rob.

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1 year ago
Matthias
Matthias
posted in Ask The Community
Broken – Export to Best Quality

Hi all and happy holidays!Wonder if anyone has been experiencing this:Board w/ 48 frames does not export to Best Quality. No error message just spinning wheel that eventually stops.So far, this local Miro issue I’ve replicated in Brave and Safari Miro web.Would use low quality export wh/ works, but it has insufficient legibility.Weird. Have not had this problem in 10+ years on Miro/RTB.Any thoughts Sir @Robert Johnson? 

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Manouska J
1 year ago
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Pavel128New Here
posted in Ask The Community
the owner of the board lose access to it

Friends, help me figure it out. I am the owner of the board. I logged in, changed the access settings for the team to the viewers. And he lost access himself! Now I can't work with the board. Although, I repeat, I am the owner of the board.

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Robert Johnson
1 year ago
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Vishali KorrapoluNew Here
posted in Ask The Community
Quickly go to objects connected by the connection tool

Question:When using the Connection Line tool or just drawing an arrow between the objects that are  far away on the board - is there a way to quick go between the connected objects?More details :It is a challenge to go the connected objects as the boards are very big and  complex as objects are  within in the visible area when zoomed in.  Tried to use the “Link” feature, however, this is not as user friendly as arrow/connection tool as we need to know the object names to link them.  Saw a topic on Arrow-Following, however do not seem to be exactly what I am looking for, hence posted this topic.

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1 year ago
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bradeckxNew Here
posted in Ask The Community
Text and shapes reverting back

Multiple times today I have been working on my board and have changed text or moved an object only to have it revert back to its former state. Any thoughts on what would cause this?

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1 year ago
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CST1New Here
posted in Ask The Community
Can't guests use external app?

I have added an app (MiroTeX) to my Miro boards to write mathematical formulas when a student doesn’t have a pen available.However, the students (who are invited as guests to the boards, some unregistered, some registered on Miro) cannot use the app. It appears only I, the board owner, can use it.Is this by design or is there a way to enable the app to be used by any guest with editing rights?

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Robert Johnson
1 year ago
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Claude DareauNew Here
posted in Ask The Community
Drag inertia

Does anyone know if it is possible to turn off the inertia that seems to be applied when drawing the whole canvas? At low frame rates, especially full screen on a large display it makes precise navigation difficult. I am frequently finding myself way off the edge of my working area.

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1 year ago
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mshabani25-siNew Here
asked in Ask The Community
Upgrade free version to paid version

Hi, I created a miro account with my company email and strated a free version. I now have received an invite from my company to use the paid version of miro. I do not know how to switch to the paid version. I would appreciate your help. Thanks 

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Robert Johnson
1 year ago
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John HoodNew Here
posted in Ask The Community
Miro Assist "Limit"

I recently had the pleasure of discovering Miro and, more recently, the incredible Miro Assist, in conjunction with Mind Maps. I must say, these AI tools have left me truly impressed. I've been conducting various tests to explore and become better acquainted with this fabulous tool. However, I encountered a sudden notification indicating that I had reached my usage limit.I have a few questions regarding this limit. First and foremost, could you kindly clarify what the specific limit is for my account? Additionally, I'm curious about the best way to monitor my usage to ensure I don't reach these limits unexpectedly in the future.Your assistance in this matter would be greatly appreciated, and I look forward to continuing my positive experience with Miro.

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1 year ago
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chloeputzkeNew Here
posted in Ask The Community
Access Troubles

I am the owner of a team on my free account, but I can’t delete boards, remove users, or rename the team. Is this an access issue or free version issue? How can I do/have access to these things if I have verified that I am the owner in the account I’m using and logged in on?

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Robert Johnson
1 year ago
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Mat JacksonNew Here
posted in Ask The Community
Can 2FA be added on a consultant plan

I need to set up 2FA on our company account (consultant plan) but don't seem to have the option to do it.  Is this only available on the enterprise plan or can I also do it on the consultant plan?

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1 year ago
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kbt1759Beginner
posted in Ask The Community
Remove bottom toolbar

Maybe I’m missing something but this toolbar gets in the way and I find it pointless. Please allow us to remove or hide it. The AI assistant gave instructions for options that don’t appear in my version of Miro. Thank you!! 🤗  

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Manouska J
1 year ago
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Ian SavillNew Here
posted in Ask The Community
Merging multiple Talktracks to play as one recording

Hi everyone, I would like to create a presentation using Talktrack and I estimate it will be about 15-20 mins long.I would like to break the Talktrack recordings down to multiple parts so I don’t have to re-record the whole thing from scratch if (when!) I slip up along the way. Is there then a way to merge all the Talktracks together so the whole presentation plays continuously? If not, does anyone have any tips on how to deal with the inevitable mistakes that come along when doing a longer recording?Many thanks in advance for any helpful tips! :0)

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1 year ago
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kocotechNew Here
posted in Ask The Community
Getting in touch with billing

I’m being billed, but I’m not receiving any invoices and when I log in, my account is on a free account. I suspect it’s all based on my old work email (from 2 years ago) which I no longer have access to, but since I don’t have that login, email, or invoice, I’m not finding a way to reach out for help. Miro’s help article says I can post in the community. 😉Anyone have thoughts on how to get hold of Miro to get this resolved?

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1 year ago
Jeremy Wheeler
Jeremy WheelerBeginner
posted in Ask The Community
Collapsable Frames?

Miro Team,First and foremost, thank you for such a great product! Miro has become invaluable to day-to-day work with this crazy pandemic going on.I have a feature request that has been communicated by a lot of folks within VMware. Would it be possible to introduce collapsible Frames? A lot of us primarily are using Miro for doing remote workshops with customers. Conducting remote workshops involves a ton of content that we must cover. So, sometimes we have around 80+ frames. If we could group these frames by topic, it would be more comfortable and less scrolling to find the right frames/topic that we need to cover with the customer. Setting up LINKs is a temp option, but our workshops are typically dynamic and free-flowing, so this means sometimes we are not going from Frame1 > Frame2, sometimes it might be Frame1 > Frame50.Here is a picture of what we are envisioning: Wishlist post for voting: https://community.miro.com/wish-list-32/collapsable-frames-2709 

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1 year ago
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Anthony XydisBeginner
posted in Ask The Community
Saved board

Dear Miro community, I have logged into my (free) Miro account after about 18 months and I  can't find the boards that I created which is pretty distressing as it contained extensive notes about a very important personal project which was put on hold. I definitely saved the board but can’t see it in my list. Can anyone help? Thank so much.

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Manouska J
1 year ago
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MMDH20123New Here
posted in Ask The Community
Subscription

I need help cancelling my subscription

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Manouska J
1 year ago
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Johan SonckNew Here
posted in Ask The Community
Connection line text no longer editable

I have a number of boards that I’m the owner of, yet today I’m no longer able to edit or move the text on my connection lines. Double clicking on the connection line or its text just creates a new text. If I remove the existing connection line and replace it with a new one, I can edit and move the connection line’s text just fine, but the label on any existing connection line is just frozen. This is both in the macOS client and in the web interface.

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1 year ago
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ryosukeNew Here
posted in Ask The Community
付箋に入力したテキストを変換するためにTabキーを押すと新しい付箋が作られてしまう件

付箋機能を使うにあたって困っていることがあります。付箋にテキストを入力中、Tabキーを押すと問答無用で付箋が追加されるのを回避する方法はありますでしょうか。 ボード上で付箋を作成して「作成」というテキストを入力したいとします。付箋に「さ」と入力します。 予測変換で「作成」が出てきたので、Tabキーを2回押して「作成」というテキストを付箋に残したいと思いました。Tabキーを1回入力すると、「さ」の変換ではなくて新しい付箋が作成されました。 まともに文字入力が出来なくて中々困っています。付箋にテキストを入力中、Tabキーを押すと問答無用で付箋が追加されるのを回避する方法を知っている方は教えていただきたいです。お願いいたします。

2754
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1 year ago
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Group OMDNew Here
posted in Ask The Community
File download for guests

Hi everyone,I have uploaded a PowerPoint file on a Miro Board, however, the guests couldn’t download the file. After reading the article of editing the board content access (How to allow or restrict copying and exporting boards and content – Miro Help Center), I have tried to edit the permission to copy board content, but the option “Anyone with the board access” is not found.May I know is there any method to let the guests to download the file directly from the board?Many thanks,Gary

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1 year ago
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