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when I was trying use frame templates all my shapes was deleted automatically, and I only have de stickers for comments.

I tried to restart de navegator but nothing happened, my work and descriptions was in the square shapes but now they gone. help how I can recover my shapes with data?

 

HI ​@Andor 

thanks for sharing this with us.

To help us better understand what happened, could you let us know a bit more:

  • Did the shapes disappear right after you applied a frame template, or only after refreshing the board?

  • Do you see any versions in the board history that still contain your shapes?

  • Were you the only one editing the board at the time, or were collaborators working on it too?

  • Does this issue happen on all boards, or just this specific one?

  • Which device, operating system, and browser are you using?

These details will help us narrow down whether this is a display issue or something else.