Ask the Community

Hi,I just checked my creditcard records and it showed that I pay Miro for almost a year now, but I only have a free plan in my company account. So I cannot acces to stop billing. Can someone stop the billing for me? And can I get a refund for this period? 

文字入力をすると最初の文字が固まってしまって日本語入力ができない「にゅ」と入れる場合ｎが固定されてしまい「ｎゆ」と表記されてしまう。直す方法はありますか？

Miro, there is literally no way to find this option. I need to downgrade my account to free.

Доска на бесплатном тарифе удалена. У автора платы нет возможности восстановить плату. Связь:  Скрин от автора:  

I have boards connected to our company jira & confluence.I can import jira(s) using “Tools, Media, Integration” / Jira Cards. These are rendered as expected (see below).However, when I cut-n-paste a URL onto the board, I only see placeholder cards. The links work, but the visual information is wrong (see below)  

Hi,I’m trying to create my own Ikigai template and are having problems with colouring the overlapping circles. I can select a circle, change the colour and the transparency, but whilst Miro saves the colour, as soon as I exit the board and return, the transparency settings are incorrect. I’ve done community and general Google searches and there are many results where people are recommending trying saving to a different % of transparency, clicking out of the object and then saving the correct % a second time, using different browsers (I’ve tried both Safari and Chrome), emptying the browser cache, switching off any extensions, duplicating the cluster of overlapping circles or just starting entirely from scratch. I’ve tried all of the above and none of it makes any difference.Has anybody else encountered this problem? If so, were you able to find a solution?Thanks in advance for your help.Bruce

Hello! I am logged to my account from computer, phone and iPad. Everything works on computer and phone, but when I open any board with my iPad I can see the board and everything on it but I don’t see any tools, I can’t write on the board on my IPad. I even don’t have an exit bottom to go to the page with all the boards if I open any one of them. So I get stuck in the board I open without any visible tools or any bottoms at all. What can I do? Thank you very much.

In Jira Planner, there is the Option to include Sprints and select the current active and future sprints from the board selected.Where a card has been actioned in previous Sprints and also in the current Sprint still, the card is not displayed in Planner. Seems only Cards which are new in the current Sprint, but if a card is in older sprints. Is there a way to include cards which are carried and have multiple sprints for cards?

 I find that the left notes the text shows fine. Almost take the whole space in the note. But the right one leave a lot of margin in the note. Why this happens. I click on the note and make the setting of both same but not work.  how to solve this? 

I have editor rights for MIRO but unable to perform any function on any miro board. Unable to move scroll side to side and perform any functions. Not a problem with my keyboard as laptop changed and issue still exists. Any idea why my functions are not working?

I have found a strange bug when typing Chinese characters on a board. doesn't matter what board also don't matter wether I type on a sticker or in a typing box, both on iOS - MacBook and iPad. the problem is that when I type, the latin also appears after the characters. so when you finish typing there are both characters and latin (latin is somehow backwards) how to fix it?

We just configure the Jira/Miro card integration. And while it’s working well, I wonder if there is a way to customize the cards. We are managing our iterations in Miro and preferably want to see only the summary and the assignee. That way we could see more cards without scrolling or zooming out.Thanks for any pointers!

Hi Miro Community,I'm working on a project that uses the Miro REST API to update an existing image widget with content from a Dropbox URL. While the API successfully processes the updates (I get a 200 response and the modifiedAt timestamp confirms the widget has been updated), the widget still displays a cached version of the image hosted on Miro’s servers.Here’s a summary of what I’ve done:I’m appending a cache-busting query parameter (e.g., &cb=<timestamp>) to the Dropbox URL to ensure the URL looks unique for each update. I’m temporarily setting the widget’s image URL to a placeholder before applying the updated Dropbox URL to force Miro to refresh the image. The modifiedAt field in the widget API response updates, confirming that Miro acknowledges the change, but the imageUrl field still points to a Miro-hosted cached version of the image. If I manually

Hi all. Quick query, I paste a table in from Excel but the column width is too small, I can’t see an easy way to expand the column width so I can see the full detail in each cell?Is there a quick way to do this?

Do we have an option for insert any image into Miro Card?

HelloI have the problem today that the TimeLine is no longer loaded.When I create a new one it works.What can I do so that the old TimeLine loads again. Not availableThis data is not available

Hello. Unfortunately, I can’t enter Miro, the page is constantly downloading.How can I solve this problem?

Hello community,a few days ago I started experiencing an issue with text encoding in my Miro board where I use roadmap feature.I use characters from Central European alphabet like ěščřžý… This issue was not there before so I suppose if some recent update caused a bug there?Thanks for your help,Lukas

O filtro da integração com o Canvas apresenta um erro: ao clicar para filtrar, o filtro some da tela e não aplica nenhuma alteração. Nao consigo visualizar tudo que utilizei.   

I cant download the canvas in my board as PDF??

I have been receiving a recurring monthly charge (US$70) and it does not show that I have an active plan. I searched for instructions to access billing information, but the tutorial indicates an option that is not available when I access it (because I don't have it). I need a response because I cannot continue paying and I need to be reimbursed.

The texts in all the shape modules on our miro board have disappeared. We are urgently waiting for help to fix this bug, which is critical for the project we are in the development process. 

Hi all, Is there a way to reorder tabs in the horizontal and vertical tab groups in the wireframe library.I haven’t found a way to do so yet. It seems the only solution is to remake the entire component from scratch - is that correct?Related to this, I can add items, but no delete them.Hopefully, I’m just missing something - any help, much appreciated. Thanks  

 We have email notification before, Please advise why we cannot receive email notification if someone @PressLink in the box recently?  

Помогите пожалуйста! Я не могу отменить подписку, потому что мой аккаунт был удален