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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,689 Topics
  • 25,939 Replies
7689 Topics
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Scott BowlerBeginner
posted in Ask The Community
Disable or move the feedback popups

Hi guys,The feedback survey form pops on top of the controls, and hide buttons such as “Return to Scott” when presenting.This is really confusing for users when I’m telling them to “Return to Scott” and a popup asking them about their experience is covering it.Please can you either allow us to disable these popups on our accounts / presentations, or move it somewhere more sensible so it’s not interfering with the interface. 

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10 months ago
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Tom ABeginner
posted in Ask The Community
Create Tabs in Miro Board

Hi All! Is is possible to create tabs in a Miro board? The idea is to have multiple boards in one document that are accessible with tabs at the bottom of the page like those that are found in Excel for example. Thanks!

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10 months ago
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Ekaterina4Beginner
posted in Ask The Community
boards

Good afternoon, on December 21, I discovered that two of my boards (there were more, but these two are the most important) were deleted. At that time, the tariff was free, I read about similar cases and decided to upgrade the tariff in order to see them in the cart.After paying for the tariff, I discovered that the boards were neither in the cart nor in my favorites, where they had definitely been before.There is also no button to restore boards by following links. I sent the link to one of the students. When the plan was free, it had a similar message that the board was deleted, after the upgrade a more interesting message appeared that the owner must confirm the request to join the board.So the question is, who is the owner if not me?The support referred to security reasons and did not want to give me information about the ‘administrator’. They also advised me to look through messages to see who sent me an invitation to join. No one sent me an invitation to join my boards :) I have m

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10 months ago
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Adrian MokBeginner
asked in Ask The Community
Transfering Miro Work from past account to new company account

Hi, I had been a Miro user for 2 years and had a paid account with the last company. There are a number of boards created under the last company company but now it is downgraded to a free account. I had set up a new paid account with my new company. Are there ways I can transfer those board to this new account?

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Robert Johnson
10 months ago
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Lisa-Maria HöberNew Here
posted in Ask The Community
Editing Existing Miro Boards

Hey! I have recently created and published templates to the Miroverse. In hindsight, there are a few things I would change within these templates. My question: Can already published templates be edited without losing views and likes, or would I have to re-publish them?Thanks for your answers! 

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10 months ago
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SamanthaContributor
asked in Ask The Community
How do I get back into the team?

When I created an account Miro has served up two teams as a suggestion and I joined one. There I created a mind map. Then I figured it’s a wrong team and left. I joined a new one and than realized I lost access to my board. So I left second team to go to the first one - but now I can’t figure out how do I find it???It’s not on the left any more. Super weird UX :(.

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10 months ago
Sara Andersson
Sara AnderssonNew Here
asked in Ask The Community
Couldn't undo accidental image replacing

Hej, we are many people collaborating on the same board and I am not the owner of the board.Today I was adding content and as I was pasting a picture, that accidentally replaced one picture my colleague had added in December. As usual, I press ctrl+Z to undo, but nothing happened. I pressed the undo arrow on the board, nothing happened. My colleague, who initially pasted this picture, tried to undo. Nothing. I went into the history of the board and tried to undo my actions from the last minutes. Nothing. Then I contacted the owner of the board, and she tried the history but couldn’t replace the picture either. We also thought about going back to another version, but we only had one from yesterday 09:18 and today 12:16 - I made my error 11:48 - so we didn’t dare to change version since we might have deleted others work as well (some added stuff there yesterday, after the version was created).I have been working in Miro since the pandemic started, so I have some experience of damage hand

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Sara Andersson
10 months ago
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Stoyan StefanovNew Here
posted in Ask The Community
Miro keeps deleting my boards

 Hello everyone. 2 days ago after the January 6th update I saw miro had deleted some of my old projects and it had dublicated some projects from two different accounts. Which was weird. Today I have NO BOARDS in ANY ACCOUNT I HAVE IN MIRO BOARD. Please explan what the duck is going on. You don’t know how valuable and organised Information I had in there….

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10 months ago
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Edward SaenzNew Here
posted in Ask The Community
Tracing specific comments to the user.

We have a Miro board that is open to a large group. is it possible to trace a given comment on the board back to the person that made it?

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10 months ago
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Shelley ClarkBeginner
posted in Ask The Community
Pen options (color, line width) not appearing when presenting board

Just started back at school today and I always present my board with the pen tool activated to write but today when I selected the pen during class it wouldn’t give me the options to choose color or pen width.  Has anyone else experienced this?  Is there a fix?

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10 months ago
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Ekaterina4Beginner
posted in Ask The Community
доски украли?

Добрый день, 21 декабря я обнаружила, что двое моих досок (их было больше, но эти две самые важные) были удалены. На тот момент тариф был бесплатным, я прочитала о похожих случаях и решила апгрейднуть тариф, чтобы посмотреть их в корзине.После оплаты тарифа я обнаружила, что досок нет ни в корзине, ни в избранном, где они точно раньше были. Кнопки восстановить доски, переходя по ссылкам, тоже нет. Я отправила ссылку одному из учеников. Когда тариф был бесплатным, у него было аналогичное сообщение, что доска удалена, после апгрейда появилось более интересное сообщение о том, что запрос на присоединение к доске должен подтвердить владелец.Так вот вопрос, а кто владелец, если не я?В поддержке сослались на security resons и не захотели мне давать данные об ‘админе’. Так же посоветовали посмотреть по сообщениям, кто отправлял мне приглашение присоединиться. Никто мне не отправлял приглашение присоединиться к моим доскам :) У меня есть сообщения от учеников, где Я им отправляла приглашение п

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10 months ago
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HatsueNPNew Here
posted in Ask The Community
Language setting changes back to English from Japanese 日本語

  

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10 months ago
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Allie PinelNew Here
posted in Ask The Community
How to view only specific shapes in a diagram/create different views

Hi there-I am working off of a diagram where owners of steps of the process are differentiated by shape- is there a way to create different views by shape? I tried grouping shapes but it keeps grouping all the different shapes together.

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Kiron Bondale
10 months ago
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chahrwellNew Here
posted in Ask The Community
Sales Pipeline Template request

Hi all,Hope this message finds you all well. Happy Friday!Had a question and hope you can help - Is there a simple sales pipeline template available on Miro? I need to change our current sales pipeline page on our miro board and I can’t seem to find something that is simple, clear and easy to implement. Ideally, we need to show our current sales pipeline details for each region and the various stages - does anyone have a simple template to hand or shared within the community? Any help or pointers would be greatly appreciated, thank you!Best,Christina

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10 months ago
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Anna ÖstNew Here
posted in Ask The Community
Lock activity card inside a table

Hi! How can I look an acitvity card inside a table (the lock is hidden as soon as I bring the card into the table)? I can only lock them outside the table. 

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10 months ago
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JR2New Here
posted in Ask The Community
How Exactly Do I Create This In Miro?

How do I create this in Miro: https://app.screencast.com/FoGRKKqgiBo0z I’m specifically looking for this set-up.. I’ve tried various ways to no avail. The best I could do was this: https://app.screencast.com/aSebRuIoLvSiQ. 

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10 months ago
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IvanPsyActive Contributor
posted in Ask The Community
Searching options (AKA: how to find things): a question before diving deeper

Greetings,I really like Miro and I’d like to use it as my knowledge hub, but I need a robust text searching:Is there a global search option, so that I can search for a string of text across ALL the boards and the projects? Does Miro searches inside my documents, such as PDFs, Word, Powerpoint, Excel, documents I embed from Google Drive?Or: how do I find things inside those documents? Any workaround?Thank you?

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Manouska J
10 months ago
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EliteNew Here
asked in Ask The Community
Is it possible to search a board by emoji?

I’m using emojis to tag sticky notes in a massive brainstorm activity.I’d like to then be able to filter by emoji. Is it possible? I guess if not, I should be using tags instead but it’s not as fun or easy.If not possible, is it something that may be possible in future? Thanks!Elite

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Manouska J
10 months ago
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Ryan Wagner
asked in Ask The Community
"Search By Board Content." How does it work?

When I was using the search function in Miro, I got the response that Miro matched my search to items in one of the boards, but that I needed to have the Enterprise Plan to use that feature. Is anyone reading this on that plan? It seems very handy, but I don’t really need features beyond the Team Plan...Wondering if the cost for just that feature could be tailored to my existing plan AND how the Enterprise plan works for others.

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Manouska J
10 months ago
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Eilir JonesNew Here
asked in Ask The Community
Cannot edit a box, but it isn't locked

Hi everyone, I’m using Miro Free and I was able to edit a box on my board before, but now I’m not - a big STOP sign comes up whenever I try to type / edit it.The box is not locked - the padlock is open, so I don’t know what to do to resolve this.Can anyone suggest anything please? Thank you for your suggestions.Eilir

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Kiron Bondale
10 months ago
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Yevhen YanishevskyiNew Here
posted in Ask The Community
Plan upgrade for users from Ukraine

I know that Miro has supported Ukraine and I heard that Ukrainians can get their plans upgraded, in particular, accounts using the free one – at least until August 2022.Could someone please tell me what is needed to upgrade the plan – e.g to the Team plan?I would be extremely grateful for your answer. Thanks in advance! 🙏💙💛     

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Yana Dzhavrunova
Mironeer
10 months ago
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tsybulkaNew Here
posted in Ask The Community
Support for Jira Insight/Assets fields in Jira Cards Integration for Miro

Hello! Please tell me, is there support for Jira Assets fields in Jira Cards Integration for Miro? We use Jira 8.13 DC with the Insight plugin and Miro does not see Jira Insight fields and cannot work with them. If we update Jira to version 9, in which Jira Insight became Jira Assets, will it be possible to work with Assets fields, namely the ability to fill them in when creating issues from Miro and the ability to display them on issue cards on boards?

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10 months ago
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Joe MaffeiNew Here
posted in Ask The Community
[Bug] Can't sign out when a request is pending

I went to miro.com and clicked the Sign Up Free button. Upon entering my work email, I was prompted to join my company’s team. Some of our Miro boards are set up so that anyone with the link can edit, but I couldn’t open them or any other Miro link, which would always send me to the “Your request was sent” page. In other words, once you’re signed in but the request is pending, there is no way to sign out.I managed to sign out by clearing my browser’s local storage, session storage and cookies, and only then I was able to open the Miro links shared with me. It would be nice to have a sign out button on the “Your request was sent” page to avoid this bad user experience.

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10 months ago
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Ela RubioNew Here
posted in Ask The Community
Customer journey-- easy to follow

Hi- I created my first journey, but it is very difficult to see it all in one page. Please help. This is due tomorrow morning. 

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10 months ago
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Mitch BlobsteinNew Here
asked in Ask The Community
Simple way to copy elements from one board to another

I have seen many posts about “how to copy paste elements from one board to another”.   Let’s start with, I am on the business account, and I own both boards.  A simple, highlight all, and then do a classic “copy/paste” and it fails every time in which it pasts a link to the board and not the Chart or image I want to bring over...such as a simple template that I don’t want to set as a template.I am using Chrome, and have been unable to find how to install the Plug-in that that everyone references to.  Can anyone post a link here how to set up my Miro account or board with the ability to do a very simple “Highlight, copy, paste” and then all the items copy over to my other board.    From a user experience perspective, this is quite frustrating. Thanks so much for the help and guidance.  

3611
Robert Johnson
10 months ago
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