@Steve McKenna -

I haven’t experienced this type of inconsistent behavior myself over the past year and a quarter of using Miro almost daily but if you find that it is becoming a reproducible issue then I’d recommend recording a Loom video (or similar capture) of it and contacting Miro support here: Submit a request – Miro Support & Help Center

Kiron

Seen this also and also occurs in a disastrous way when pasting too much text into a text box causing MIRO to remove text then not being able to restore unless you have a backup copy of the board that you can go and get the text from.

Also Undo button does not work at all when making edits in the Text Box.

So #1 if you inadvertently exceed the text box limit by pasting into it you cannot in most cases undo the action after Miro trims and removes text at it’s own discretion.

#2 when adding text and then you hit undo it undoes the previous operation not the text added and sometimes will remove all of the current added text sometimes not but when hitting redo  the button may or may not be available and does not always redo what was just removed.

Thank you

E 

Thanks to an undo inconsistency, I just lost 1 hour of intense work. A whole text box was erased, and I cannot undo it.

I went looking in the “Board History” option, and there were a bunch of other inconsistencies: Text boxes deleted weeks ago were back in the board, actions taken long ago were presented as recent, etc.

Takeaway: the undo feature is inconsistent: watch out for long work hours without backup...

+1 to inconsistent undo functionality. Occasionally (enough to be a problem), I will paste something on the page, it lands somewhere I don’t like, so I try to undo, but the pasted content remains. If I keep hitting undo, Miro starts undoing things prior to my pasting, yet the pasted content remains. I have to manually delete it. 

Today I found this issue still is happening.

Browser: Chrome Version 112.0.5615.137 (Official Build) (arm64)

OS: 13.3.1

Hardware: Apple M1 Max

I was trying to CMD+Z to undo in a Miro board someone shared with me. However that never worked. 

My expectation was to use the CMD+Z to undo and CMD+SHIFT+Z to re-do. 

This functionality is quite important as a little mouse malfunction may move the elements around and you must be quickly able to revert when working with a team.

In Miro both trackpad and mouse (auto mode) was the setting I had. Couldn’t find anything else to fix this issue myself. 

Any action to resolve this matter once and for-all is much appreciated.

I think this may start happening after a few hours when you are on the free plan. First the undo function became inconsistent and then all my work disappeared! Upgrading to the starter plan fixed everything. Fingers crossed this has fixed these problems into the future!

Hi, 

I was thinking about recomending this to my company to use it for schetching the diagrams, but we constantly will do CTRL+Z and this causes everyone to suffer what they did. Somehow the functionality was not implemented correctly.

browser: Chrome Version 130.0.6723.117 (Official Build) (arm64)

macOS: 14.5 (23F79)

hardware: Apple M3 Max

I signed up for the Business Plan trial and having issues with all these functions:

CMD+Z never works 

CMD+X never works

CMD+C sometimes works

Very frustrating!

Hi ​@Katie Gould,

Thank you for sharing the details of your setup! It sounds like a frustrating experience, and I'd like to help you get this resolved.

Have you already tried the steps outlined in this troubleshooting guide? If not, I recommend starting with:

1. Clearing your browser cache and cookies to see if that resolves the issue.
2. Trying an incognito window or another browser to rule out browser-specific issues.
3. Disabling extensions temporarily, as some could interfere with keyboard shortcuts.

If the issue persists after these steps, it would be helpful to record the behavior (e.g., using Loom) and share it with Miro Support through their report form. Providing as much detail as possible—like timestamps and specific actions—can help the team identify and resolve the problem faster.

Let us know how it goes!

Thank you so much ​@Eca – clearing my browser cache and cookies worked!

Hi ​@Katie Gould,

Glad it worked! If there’s anything else you need assistance with, please don’t hesitate to let us know here in the Community. We’re always here to help!