Skip to main content
Answered

[RESOLVED] Board unavailable, how do I fix this?

  • October 6, 2025
  • 14 replies
  • 272 views
R

One of my boards, the most important one and where I keep the ENTIRE planning for a long story I am writing, is not opening. Not on my phone, not on the desktop app and not on the browser. I have tried reinstalling it and relogging, nothing works. I need to know what to do to get it back, because I need the information in the damn thing and can’t find where I can get help from the platform.

That’s a screenshot of the error. No, the board has not been deleted, and I can’t make a copy of it to maybe fix the entire issue. Yes, I am getting nervous :D

update: yesterday I contacted support and asked them if they had any estimate of how long it might take for it to be fixed. They told me by today.

 

Best answer by Eca

Hi everyone, 

Thanks for flagging this and for your patience while our team looked into it. There was indeed an incident on our end that caused some boards to become temporarily unavailable.

The fix has already been released, so your boards should now be accessible again. 🎉

 

If anyone is still experiencing issues, please try reloading the board and share a screenshot here so I can report it to the Support team for further investigation.

Thanks again for bearing with us!

    M
    T
    A

    14 replies

    R

    Im getting the same thing. Hopefully its just down for the moment. 

    Eca
    M

    Same over here, if there is any update on yours please let me know

    Eca
    M
    • Mary.by
    • New Here
    • October 7, 2025

    Exactly the same since yesterday

    Eca
    T

    I’ve had the same problem since yesterday. I’ve checked and reloaded everything, but it’s still not working. I hope it will be OK soon...

    Eca
    J
    • Jason Autry
    • New Here
    • October 7, 2025

    Same problem here except I’m on an educator license that I facilitate with my student leaders. Our major planning board is unavailable. I don’t have access to support tickets. Did the beta kanban feature break it? Any idea how I can address it with access to support?

    M

    Weird thing about my situation is that only 1 out of 3 board is unavailable, others work just fine

    A
    T

    Weird thing about my situation is that only 1 out of 3 board is unavailable, others work just fine

    Same. I have a lot of boards; only two of them aren’t working.

    A

    I have the same problem. Does anybody ask Miro support to help? What did they say? 

     

    R
    • Rayssa
    • Author
    • Beginner
    • October 7, 2025

    Guys, I already talked to the tech support, and they told me yesterday that they were investigating. Today they told me that it would be fixed by today. To those wondering if one feature or another you used in the board was the reason it broke, it’s highly unlikely, since at least mine had no special features, only sticky notes and images. I take that the only relation between all the boards was the size. I only had 3 boards, and that one was the biggest one, therefore, the ‘heaviest’ one. But, hopefully things are going to normalize today.

    To anyone wanting to contact support themselves, first you have to have a paid plan, even starter works. Then, you’ll go on your profile in your upper right, then on learning center, and in “more resources,” go in contact support. Then you have to answer a few questions before you can submit a ticket. You’ll get answered in maybe an hour or so. At least that’s how it worked for me.

    T

    Guys, I already talked to the tech support, and they told me yesterday that they were investigating. Today they told me that it would be fixed by today. To those wondering if one feature or another you used in the board was the reason it broke, it’s highly unlikely, since at least mine had no special features, only sticky notes and images. I take that the only relation between all the boards was the size. I only had 3 boards, and that one was the biggest one, therefore, the ‘heaviest’ one. But, hopefully things are going to normalize today.

    To anyone wanting to contact support themselves, first you have to have a paid plan, even starter works. Then, you’ll go on your profile in your upper right, then on learning center, and in “more resources,” go in contact support. Then you have to answer a few questions before you can submit a ticket. You’ll get answered in maybe an hour or so. At least that’s how it worked for me.

    Thank you!

    I was also thinking about the size of the boards. The ones that aren’t working are really big, while the smaller ones work properly. However, I also have a few more big boards, and they are working.

    R

    Ours is working now. Hooray!!

    R
    • Rayssa
    • Author
    • Beginner
    • October 7, 2025

    Update, guys. Try and check the boards that weren’t working previously. Might take a few tries. Mine took three to four, but it finally opened! Yay! :D

     

    R
    T
    M

    Works again thank you

    Eca
    Mironeer
    Forum|alt.badge.img+2
    • Eca
    • Mironeer
    • Answer
    • October 8, 2025

    Hi everyone, 

    Thanks for flagging this and for your patience while our team looked into it. There was indeed an incident on our end that caused some boards to become temporarily unavailable.

    The fix has already been released, so your boards should now be accessible again. 🎉

     

    If anyone is still experiencing issues, please try reloading the board and share a screenshot here so I can report it to the Support team for further investigation.

    Thanks again for bearing with us!

    Eca :)
    Terms & ConditionsAccessibility statement